Checkout.com vs. Paddle

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Checkout.com
Score 8.1 out of 10
N/A
Checkout.com headquartered in London enables businesses with technology designed to make payments seamless. Checkout.com boasts the fastest, most reliable payments in more than 150 currencies, with in-country acquiring, fraud filters and reporting through one API. Checkout.com can accept all major international credit and debit cards, as well as popular alternative and local payment methods. The company launched in 2012 and now has a team of over 1100 people across 18 offices worldwide.N/A
Paddle
Score 5.8 out of 10
N/A
London-based Paddle offers an ecommerce and subscription management solution for software companies seeking a streamlined demonstration of their services and centralized management of their different service levels and cloud-based offerings.N/A
Pricing
Checkout.comPaddle
Editions & Modules
No answers on this topic
Custom
custom pricing
Offerings
Pricing Offerings
Checkout.comPaddle
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Checkout.comPaddle
Considered Both Products
Checkout.com
Chose Checkout.com
Most of the above payment gateways perform well in specific markets but may perform poorer elsewhere. Checkout.com has good acceptance rate in overall most of the countries, allowing us to rely on them on capturing transactions that other payment processors would struggle with.
Paddle

No answer on this topic

Top Pros
Top Cons

No answers on this topic

Features
Checkout.comPaddle
Payment Gateways
Comparison of Payment Gateways features of Product A and Product B
Checkout.com
7.9
16 Ratings
36% above category average
Paddle
-
Ratings
Fraud Detection7.913 Ratings00 Ratings
API or SDK7.814 Ratings00 Ratings
Recurring Payment Support8.313 Ratings00 Ratings
Billing and Invoicing Support7.515 Ratings00 Ratings
Global Support8.214 Ratings00 Ratings
Payment Form Acceptance7.514 Ratings00 Ratings
Online Storefront
Comparison of Online Storefront features of Product A and Product B
Checkout.com
-
Ratings
Paddle
5.4
6 Ratings
35% below category average
Product catalog & listings00 Ratings6.94 Ratings
Product management00 Ratings7.25 Ratings
Bulk product upload00 Ratings5.63 Ratings
Branding00 Ratings6.65 Ratings
Mobile storefront00 Ratings5.65 Ratings
Product variations00 Ratings2.64 Ratings
Website integration00 Ratings8.36 Ratings
Visual customization00 Ratings4.84 Ratings
CMS00 Ratings1.03 Ratings
Online Shopping Cart
Comparison of Online Shopping Cart features of Product A and Product B
Checkout.com
-
Ratings
Paddle
7.3
6 Ratings
4% below category average
Abandoned cart recovery00 Ratings7.45 Ratings
Checkout user experience00 Ratings7.16 Ratings
Online Payment System
Comparison of Online Payment System features of Product A and Product B
Checkout.com
-
Ratings
Paddle
6.9
5 Ratings
19% below category average
eCommerce security00 Ratings6.95 Ratings
eCommerce Marketing
Comparison of eCommerce Marketing features of Product A and Product B
Checkout.com
-
Ratings
Paddle
6.0
5 Ratings
22% below category average
Promotions & discounts00 Ratings8.95 Ratings
Personalized recommendations00 Ratings4.23 Ratings
SEO00 Ratings4.82 Ratings
eCommerce Business Management
Comparison of eCommerce Business Management features of Product A and Product B
Checkout.com
-
Ratings
Paddle
5.3
6 Ratings
38% below category average
Multi-site management00 Ratings4.53 Ratings
Order processing00 Ratings7.56 Ratings
Inventory management00 Ratings6.14 Ratings
Shipping00 Ratings1.01 Ratings
Custom functionality00 Ratings7.33 Ratings
Best Alternatives
Checkout.comPaddle
Small Businesses
Apple Pay
Apple Pay
Score 9.0 out of 10
Shopify Plus
Shopify Plus
Score 9.0 out of 10
Medium-sized Companies
Apple Pay
Apple Pay
Score 9.0 out of 10
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
Enterprises
Amazon Pay
Amazon Pay
Score 8.6 out of 10
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Checkout.comPaddle
Likelihood to Recommend
7.9
(23 ratings)
5.6
(6 ratings)
Likelihood to Renew
9.1
(1 ratings)
-
(0 ratings)
Availability
9.1
(1 ratings)
-
(0 ratings)
Performance
9.1
(1 ratings)
-
(0 ratings)
Support Rating
8.3
(21 ratings)
-
(0 ratings)
Product Scalability
9.1
(1 ratings)
-
(0 ratings)
User Testimonials
Checkout.comPaddle
Likelihood to Recommend
Checkout.com
The ease of integration using Checkout.com with Zuora was a main deal breaker for us. It took us less than 1 business day to setup. Our CSM took over almost immediately when setup was completed and provided some potential plans on how we can improve approval ratings. At the same time, Checkout.com constantly introduces new features which is something I've rarely seen from my previous payment processors. Personally, I feel that Checkout.com should be used in any scenario where E-commerce is involved.
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Paddle
I wouldn't recommend them to anybody because their support is getting worse and worse and their business processes require you to contact support whether you want to or not. You will be forced to contact support and then wait for days to get any meaningful response that's not a copy/pasted sentence from FAQ.
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Pros
Checkout.com
  • Processing is stable, Checkout is never down, high uptime
  • Acquiring and gateway performance is excelled
  • Anti-fraud tool is great, has a lot of risk filters and a shadow mode, an easy to use tool
  • Amazing merchant support
  • Best pricing/fees
  • Work with all top acquirers
  • Great success rate
  • Support both network and gateway tokens
  • APIs are easy
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Paddle
  • Super easy to implement SDKs across supported platforms that support modern interface paradigms.
  • Real team members that provide backend support for merchant issues. We had issues addressed quickly and taken seriously whenever we needed anything.
  • Help with navigating VAT transparently. We never worried that we were messing up in this complicated area of international sales.
  • Great first line customer support reduces the need for an extensive customer support organization on our end. They dealt with all purchase related issues as well as lightweight technical issues (e.g pointing users to FAQs, update links, etc.).
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Cons
Checkout.com
  • It would be great to add a dashboard for tracking the scheme monitoring program.
  • Dispute Dashboard - to see how many cases were won/lost. how many cases were won in a month and losses from chargebacks.
  • Add the ability to test ML solutions from Checkout.com and custom rules (for example, 10% of the traffic to give ML to compare what is better).
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Paddle
  • Analytics could support more flexible analysis of reported data and better custom events.
  • More customization of the drop in purchase UI on the web without the need for a full custom site integration.
  • Sometimes communication from their front line support staff has gone to the wrong address.
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Likelihood to Renew
Checkout.com
We have a long term contract and we already have them in our plans for the next 5 years.
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Paddle
No answers on this topic
Reliability and Availability
Checkout.com
In the last 3 years that I have been working with Checkout.com, they had an unplanned outage that lasted less than a few minutes. Their uptime is amazing. If they have maintenance, unlike banks, they don't have downtime during this time. We frequently require their support and Checkout.com responds to us within minutes. When we have important rollouts, I schedule calls with our merchant support manager to monitor the rollout/perform tests, etc. It is always easy to find time lost even with short notice.
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Paddle
No answers on this topic
Performance
Checkout.com
Checkout.com performance as an acquirer and a PSP is excellent. We have too many transactions per day, therefore reports take some time to generate before they are available for downloading. But it indeed takes reasonable time. We use native/h2h integration therefore, there is no redirection issue, all pages load quickly on our side. Based on my experience, Checkout.com will never never integrate with software or systems that will slow them down. Amongst all payment methods they offer, all are processed immediately, without delays.
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Paddle
No answers on this topic
Support Rating
Checkout.com
Support has been excellent. They've been very communicative and informative about plans. And we can see how we can utilise them more going forward for expansion and set a target of alternative markets, which should overall increase our sales. On the regulatory side, we get updated details about changes to regulations.
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Paddle
No answers on this topic
Alternatives Considered
Checkout.com
We are not using only checkout.com; however, while choosing the 2nd provider, we made a choice for Checkout.com because: a. all needed basic features available, b. good pricing, c. developing company, d. teams who ask what the merchant wants and, after that - implement what the merchant wants (that's the most important).
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Paddle
We tried using Stripe before Paddle, but it was a pain integrating it and it lacked the licensing. Paddle allows us just to add a payment button and don’t ever think about payment methods, we don’t have to make a separate button for card payments and another one for PayPal. Paddle does all this in their checkout process.
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Scalability
Checkout.com
Our tech team implemented payments API to process payments online. Analytics team receives transaction repots that we use to build our own performance dashboards and help to reconcile transactions. API is indeed flexible - we don't use all features but if required we can easily implement them. When Checkout.com adds new features or functionalities, some of them can be used even on an older API version which saved us tech resources and implementation time. We use the same API to expand into new markets - technically we don't need to change anything when we want to launch payments in a new country.
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Paddle
No answers on this topic
Return on Investment
Checkout.com
  • Slick user journeys, especially using their 'hosted fields' solution.
  • Simple pricing model has meant taking volumes away from other acquirers who seek to boggle
  • Time to market has been as little as a third of the time compared to our other acquirers thanks to their slick onboarding process.
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Paddle
  • We wanted to grow faster, which was possible once we integrate recurring payment gateway. And we've got Paddle to do that.
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ScreenShots

Checkout.com Screenshots

Screenshot of Checkout.com serves as a gateway, processor, acquirer and fraud manager through a single API integration. This brings users more payment options, increased acceptance rates, and quicker settlement of funds.Screenshot of Checkout.com enables growth in new regions with local payment processing.Screenshot of Checkout.com offers features that help funds get to customers faster, including card and bank payouts.Screenshot of A customizable fraud engine enables Checkout.com to block fraud, approve more transactions, and minimize friction for legitimate customers.

Paddle Screenshots

Screenshot of Padddle Payment Gateway