What users are saying about
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Top Rated
97 Ratings
Cherwell Service Management
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Top Rated
97 Ratings
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Based on 97 reviews and ratings
Trello
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Top Rated
2230 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.4 out of 100
Based on 2230 reviews and ratings
Feature Set Ratings
Incident and problem management
8.7
Cherwell Service Management
87%

Trello
Feature Set Not Supported
N/A
Cherwell Service Management ranks higher in 7/7 features
Cherwell Service Management ranks higher in 7/7 features
Organize and prioritize service tickets
9.8
98%
46 Ratings

N/A
0 Ratings
Expert directory
8.2
82%
36 Ratings

N/A
0 Ratings
Service restoration
8.1
81%
29 Ratings

N/A
0 Ratings
Self-service tools
9.0
90%
45 Ratings

N/A
0 Ratings
Subscription-based notifications
8.3
83%
33 Ratings

N/A
0 Ratings
ITSM collaboration and documentation
8.4
84%
42 Ratings

N/A
0 Ratings
ITSM reports and dashboards
9.3
93%
45 Ratings

N/A
0 Ratings
ITSM asset management
9.0
Cherwell Service Management
90%

Trello
Feature Set Not Supported
N/A
Cherwell Service Management ranks higher in 3/3 features
Cherwell Service Management ranks higher in 3/3 features
Configuration mangement
9.2
92%
36 Ratings

N/A
0 Ratings
Asset management dashboard
9.2
92%
35 Ratings

N/A
0 Ratings
Policy and contract enforcement
8.7
87%
26 Ratings

N/A
0 Ratings
Change management
9.5
Cherwell Service Management
95%

Trello
Feature Set Not Supported
N/A
Cherwell Service Management ranks higher in 3/3 features
Cherwell Service Management ranks higher in 3/3 features
Change requests repository
9.2
92%
42 Ratings

N/A
0 Ratings
Change calendar
9.6
96%
38 Ratings

N/A
0 Ratings
Service-level management
9.6
96%
39 Ratings

N/A
0 Ratings
Project Management
Cherwell Service Management
Feature Set Not Supported
N/A

8.0
Trello
80%
Trello ranks higher in 14/14 features
Trello ranks higher in 14/14 features
Task Management
N/A
0 Ratings

9.3
93%
193 Ratings
Resource Management
N/A
0 Ratings

7.8
78%
159 Ratings
Gantt Charts
N/A
0 Ratings

6.9
69%
61 Ratings
Scheduling
N/A
0 Ratings

8.1
81%
146 Ratings
Workflow Automation
N/A
0 Ratings

7.7
77%
119 Ratings
Team Collaboration
N/A
0 Ratings

9.1
91%
189 Ratings
Support for Agile Methodology
N/A
0 Ratings

8.7
87%
131 Ratings
Support for Waterfall Methodology
N/A
0 Ratings

7.6
76%
103 Ratings
Document Management
N/A
0 Ratings

7.6
76%
137 Ratings
Email integration
N/A
0 Ratings

7.5
75%
128 Ratings
Mobile Access
N/A
0 Ratings

8.8
88%
171 Ratings
Timesheet Tracking
N/A
0 Ratings

8.2
82%
74 Ratings
Change request and Case Management
N/A
0 Ratings

7.3
73%
87 Ratings
Budget and Expense Management
N/A
0 Ratings

6.9
69%
63 Ratings
Professional Services Automation
Cherwell Service Management
Feature Set Not Supported
N/A

7.8
Trello
78%
Trello ranks higher in 4/4 features
Trello ranks higher in 4/4 features
Quotes/estimates
N/A
0 Ratings

7.0
70%
42 Ratings
Invoicing
N/A
0 Ratings

7.1
71%
36 Ratings
Project & financial reporting
N/A
0 Ratings

8.3
83%
46 Ratings
Integration with accounting software
N/A
0 Ratings

8.6
86%
38 Ratings
Attribute Ratings
- Cherwell Service Management is rated higher in 1 area: Support Rating
- Trello is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Implementation Rating
Likelihood to Recommend
8.4
Cherwell Service Management
84%
51 Ratings

9.2
Trello
92%
193 Ratings
Likelihood to Renew
8.3
Cherwell Service Management
83%
10 Ratings

10.0
Trello
100%
3 Ratings
Usability
7.2
Cherwell Service Management
72%
3 Ratings

8.8
Trello
88%
41 Ratings
Availability
9.0
Cherwell Service Management
90%
4 Ratings

Trello
N/A
0 Ratings
Support Rating
8.8
Cherwell Service Management
88%
27 Ratings

8.3
Trello
83%
154 Ratings
Implementation Rating
7.7
Cherwell Service Management
77%
2 Ratings

9.0
Trello
90%
2 Ratings
Likelihood to Recommend
Cherwell Service Management
Cherwell is a well-rounded product that can really be utilized as far as one's imagination can stretch. I've used the product in both a corporate and medical environment, where the tool was used for vastly different reasons (i.e., ITSM, business & retail functions, vs hospital orderlies & medical equipment tracking in a CMDB, etc.). Cherwell is so versatile that you can really use it to develop any workflow or process that is unique to your line of business - there are more than enough functions and tools available within Cherwell to effectively manage any enterprise solution your organization needs. The major drawback of flexibility is supportability. Given that you can essentially develop anything you want (content-wise) in Cherwell, it can quickly become highly complex and difficult to support by anyone other than the original developer. Documentation is key (F-spec & T-spec especially!) when developing larger solutions in Cherwell.

Verified User
Engineer in Information Technology
Retail Company, 5001-10,000 employeesTrello
Trello is well suited for helping you visually organize your tasks and projects and to easily assign projects to others in your organization. It really excels in being able to track things on each card and see where you are in the progress and where others are on their project. It may not be appropriate for roles where there is no creativity involved.
Lawyer, Client Advocate and Small Business Owner
Andrew M. Ayers, P.C.Law Practice, 1-10 employees
Pros
Cherwell Service Management
- Cherwell's email handling automation works flawlessly. The only time that I have ever needed to reset the automation service that drives it is when my own server that houses the small connecting agent has some kind of problem and disconnects us from our hosted Cherwell instance. It just works. Emails to a certain address always result in a new ticket or update to an existing ticket.
- Cherwell is literally 100% customization in so many ways that it would be pointless to try to enumerate them. There is a very sizable list of already-created customizations (called "mApps") that you can download and apply to your instance. If you don't like them you can roll them back in seconds. But you can add and configure entire modules using one of these pre-defined, completely free, add-on packages. It's so easy to add features this way that I check the list of available mApps every month or so just to see what functionality I can add.
Senior Systems Administrator
DRT Holdings, Inc.Aviation & Aerospace, 501-1000 employees
Trello
- Easy color categorization of the "Cards" (which can represent anything from projects to tasks)
- Ease of use overall - you can divide work into columns and move it from column to column depending on status
- You can create multiple boards, which are spaces to store tasks (for different work contexts, or even private boards)
- You can easily share boards with another person
- You can easily assign tasks (Cards) to persons
- You can store information in cards, like files and short format text
Digital Media Manager
Goliath GamesConsumer Goods, 201-500 employees
Cons
Cherwell Service Management
- Cherwell lacks modern UI capabilities such as responsive forms and CSS styling for web portals.
- Built-in reporting engine is hard to use and resource intensive to run.
- No patching model for small platform fixes, must upgrade to receive platform code changes.
Associate Director, IT Service Management
University of MissouriHigher Education, 10,001+ employees
Trello
- Swim Lanes - they are nonexistent. There is a third-party tool to add them but it's buggy as all get out
- View - I am not sure how to do it but I really wish I didn't have to pick between viewing all cards with no detail or one with all detail. Maybe the ability to collapse and expand?
- Integrations - It would be amazing if I could easily pop action items from Gmail over to Trello, but right now I can only copy text or upload screenshot attachments.
Business Operations Manager
BilltrustFinancial Services, 501-1000 employees
Pricing Details
Cherwell Service Management
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Cherwell Service Management Editions & Modules
—
Additional Pricing Details
—Trello
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$0
Trello Editions & Modules
Edition
Free | Forever Free |
---|---|
Business Class | 12.502 |
Enterprise | 17.502 |
- none
- per user/per month
Additional Pricing Details
—Likelihood to Renew
Cherwell Service Management
Cherwell Service Management 8.3
Based on 10 answers
So far we've been really happy with Cherwell Service Management. We are aware that there are cheaper solutions out there and cost is always a factor. As we continue to dial it in and make improvements one thing we'd like to see is a better way to classify and categorize the work. For first time users it can be quite confusing to get your tickets assigned to the correct group with an organization as large as ours.

Verified User
Team Lead in Information Technology
Financial Services Company, 1001-5000 employeesTrello
Trello 10.0
Based on 3 answers
I am very likely to renew Trello, because it doesn't cost anything to do so. I am also very likely to use Trello's upgraded features in the future because a lot of my team's data is stored on there and they have already gotten used to the platform. Trello is very easy for new team members to pick up, making the onboarding and usability very streamlined.
CXO
C-Tribe FestivalEvents Services, 11-50 employees
Usability
Cherwell Service Management
Cherwell Service Management 7.2
Based on 3 answers
It is a product that can be heavily customised. We have many dashboards to suit different user roles that you can drill down to extract the information you require. Within our organisation there are a lot of expert end-users who produce these dashboards and short-cuts. An in-house development team to review requests and roll them out into the live environment should also be considered. The development role does not need to be a full-time just needs somebody with suitable expertise.

Verified User
Analyst in Corporate
Government Administration Company, 10,001+ employeesTrello
Trello 8.8
Based on 41 answers
Overall, Trello is a great tool to use. It's very user-friendly, very powerful and we've set it up to work well for our team. I've recommended it to others who need something free or very cheap and it's worked well for them too. If you're wanting something with more muscle, then I'd suggest looking at either monday.com or Airtable.
Onboarding & Services Manager
KindfulComputer Software, 11-50 employees
Support Rating
Cherwell Service Management
Cherwell Service Management 8.8
Based on 27 answers
We generally have a good time with Cherwell support, however, there are the few niche cases where I have to explain how Cherwell works to the customer support agent on the other end. A little more product education for tier 1 support could go a long way in helping expedite support requests from SaaS customers.
MSC Operations Engineer
Software Information SystemsInformation Technology and Services, 51-200 employees
Trello
Trello 8.3
Based on 154 answers
I have never needed to contact Trello's customer support team. For the most part, the app is pretty self-explanatory. I have used their help center and find it really useful, particularly their Getting Started guides, which cover everything from general information to feature deep dives and best practices. The help center is available in six different languages and the Trello Community is there to answer questions along with Trello Support.
Product Content Strategist
AdjustComputer Software, 201-500 employees
Implementation Rating
Cherwell Service Management
Cherwell Service Management 7.7
Based on 2 answers
We had access to the old system that Cherwell replaced. Some things were difficult to find in the beginning but it was a learning curve that got easier after a few days.

Verified User
Analyst in Corporate
Government Administration Company, 10,001+ employeesTrello
Trello 9.0
Based on 2 answers
For our small business, getting a few of us started well on Trello was the key, I think. As long as a couple of us were really comfortable with the interface, we could lead others and help them with any questions. From now on, anyone who works with us just naturally uses Trello for information sharing - it's just part of what we do.
Owner
Off the Wall Social Media ManagementMarketing and Advertising, 1-10 employees
Alternatives Considered
Cherwell Service Management
Much more customizable than other products, especially when ran in a self-hosted environment. Cherwell [Service Management] allows for greater flexibility of custom development and integrations to allow for automating tasks that traditional ITSM apps are not well suited for. Cherwell [Service Management] gives you the freedom to develop your own objects with minimal licensing costs.
IT Systems Analyst
Tallgrass EnergyOil & Energy, 501-1000 employees
Trello
Trello is easy for a non-technical person to use. Other management systems, like MS Project, frighten away less computer-savvy users. I've found this to be instrumental in getting volunteers to agree to step in and get fully involved with projects--particularly those that might span the entire year or involve many different pieces to completion.
Grant Writer
Berlin Conservation ClubNon-Profit Organization Management, 11-50 employees
Return on Investment
Cherwell Service Management
- As with any standard ticketing system, it helped decrease the time before first contact with clients.
- Our department was always concerned with keeping a low budget, and it was cheaper than most.
- My supervisor could easily tell how many resources were being put into each employee, so we had more visibility of our team's capabilities at a given time if we needed to take on something complex.
IT Consultant
Great Lakes Health ConnectComputer Hardware, 501-1000 employees
Trello
- The more time I put into developing our Trello systems, the more ROI we seem to get. We have to re-evaulate for each unique project, but it typically pays off.
- We managed post-production for 3 seasons of TV on Trello - breaking each scene down into cards and a list being an episode. Once the organization was done, this saved massive amounts of time for my post-manager as he was able to direct new editors to the board and very easily explain how to jump in the mix and get started. We managed to accomplish a massive amount of work with a small team with a very simple project management system.
- Trello has been difficult to implement in a broad-strokes sort-of way. For example - when onboarding a new project/client, we have to stop and think about how a given board needs to be set up, who needs to have permission to it, and where and how the information will be shared. We had to remove almost all conversation from Trello cards and move them to slack channels in order to keep up with all the conversation as it became far too convoluted. It's not as pre-defined or process-oriented as a basecamp, which doesn't always hurt, but it does often require more time to get started on a project.
Producer
lilDRAGONMedia Production, 1-10 employees