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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Chili Piper

    Score8.8 out of 10
    Mid-Size Companies (51-1,000 employees)
    Chili Piper is scheduling and routing software for B2B revenue teams. Its products help revenue teams increase their inbound conversion rates, increase customer satisfaction, and reach new levels of productivity. The vendor states Companies like Twilio, Forrester, Spotify, and Gong use Chili Piper with the goal of increasing their inbound conversion rates, eliminating manual lead routing, and streamlining critical processes around meetings. Chili Piper…

    $15

    per month per user

    Google Forms

    Score8.4 out of 10
    N/AGoogle Forms is an app for creating forms and surveys, and is part of Google Apps for Work. The product focuses on ease of use; the interface is similar to a document editor, with drop down lists of options and drag and drop question re-ordering. Users can embed images and video into surveys. Users can also program the question flow with custom logic. Google sends users basic summaries of the survey results automatically, or users can export the raw survey results data and analyze it via…N/A
    Pricing
    Chili PiperGoogle Forms
    Editions & Modules
    Instant Booker
    $15
    per month per user
    Handoff
    $25
    per month per user
    Concierge Inbound Scheduling
    $30
    per month per user
    Distro
    Starting at $20
    per month per user
    No answers on this topic
    Offerings
    Pricing Offerings
    Chili PiperGoogle Forms
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsOnboarding and Support are included at no additional charge.—
    More Pricing Information
    Community Pulse
    Chili PiperGoogle Forms
    Considered Both Products
    Chili Piper, Inc.
    No answer on this topic
    Google
    No answer on this topic
    Key User Insights
    Would buy again
    96%
    Would buy again
    22 Answers
    98%
    Would buy again
    64 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    15 Answers
    100%
    Delivers good value for the price
    65 Answers
    Happy with the feature set
    96%
    Happy with the feature set
    22 Answers
    92%
    Happy with the feature set
    60 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    9 Answers
    100%
    Lived up to sales and marketing promises
    42 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    10 Answers
    96%
    Implementation went as expected
    48 Answers
    Features
    Chili PiperGoogle Forms
    Survey Format & Appearance
    Comparison of Survey Format & Appearance features of Chili Piper and Google Forms
    Feature
    Chili Piper
    -
    Ratings
    Google Forms
    6.7
    123 Ratings
    18% below category average
    Survey templates00 Ratings7.7114 Ratings
    Themes00 Ratings6.2112 Ratings
    Custom logo/branding00 Ratings6.1100 Ratings
    Survey Content
    Comparison of Survey Content features of Chili Piper and Google Forms
    Feature
    Chili Piper
    -
    Ratings
    Google Forms
    8.0
    121 Ratings
    6% below category average
    Changes to live survey00 Ratings8.9115 Ratings
    Question design help00 Ratings7.398 Ratings
    Multiple question types00 Ratings7.9120 Ratings
    Survey Logic
    Comparison of Survey Logic features of Chili Piper and Google Forms
    Feature
    Chili Piper
    -
    Ratings
    Google Forms
    7.0
    110 Ratings
    18% below category average
    Survey logic flexibility00 Ratings7.0110 Ratings
    Survey Reporting & Analytics
    Comparison of Survey Reporting & Analytics features of Chili Piper and Google Forms
    Feature
    Chili Piper
    -
    Ratings
    Google Forms
    8.4
    122 Ratings
    3% above category average
    Response tracking00 Ratings8.3120 Ratings
    Data export00 Ratings8.1116 Ratings
    Standard reports00 Ratings7.9113 Ratings
    Custom reports00 Ratings9.286 Ratings
    Analytics00 Ratings8.594 Ratings
    Survey Administration & Security
    Comparison of Survey Administration & Security features of Chili Piper and Google Forms
    Feature
    Chili Piper
    -
    Ratings
    Google Forms
    7.9
    116 Ratings
    9% below category average
    Access controls00 Ratings7.8113 Ratings
    Compliance00 Ratings7.990 Ratings
    Survey Distribution
    Comparison of Survey Distribution features of Chili Piper and Google Forms
    Feature
    Chili Piper
    -
    Ratings
    Google Forms
    7.6
    90 Ratings
    6% below category average
    Vendor-offered crowdsourcing00 Ratings7.842 Ratings
    Respondent restrictions00 Ratings7.588 Ratings
    Best Alternatives
    Chili PiperGoogle Forms
    Small Businesses
    Square Appointments
    Score10 out of 10
    Jotform
    Score8.5 out of 10
    Medium-sized Companies
    Calendly
    Score8.6 out of 10
    Qualaroo
    Score7 out of 10
    Enterprises
    Doodle
    Score8.5 out of 10
    QuestionPro
    Score9.2 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Chili PiperGoogle Forms
    Likelihood to Recommend
    6.2
    (31 ratings)
    9.3
    (127 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    7.0
    (4 ratings)
    Usability
    -
    (0 ratings)
    8.6
    (67 ratings)
    Availability
    -
    (0 ratings)
    10.0
    (2 ratings)
    Performance
    -
    (0 ratings)
    9.0
    (2 ratings)
    Support Rating
    8.2
    (8 ratings)
    9.0
    (49 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.0
    (1 ratings)
    Configurability
    -
    (0 ratings)
    4.0
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    7.0
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    9.0
    (2 ratings)
    Vendor post-sale
    -
    (0 ratings)
    10.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    10.0
    (1 ratings)
    User Testimonials
    Chili PiperGoogle Forms
    Likelihood to Recommend
    Chili Piper, Inc.
    Chili Piper is GREAT for sales development teams booking for sales people. This is especially true when there is a "round robin" system that needs to be abided by. I've experienced a lot of bad round robin systems and Chili Piper's is fantastic. This is also a great tool to schedule with people across multiple time zones, which I don't want to have to focus on while speaking. It enables sales reps to focus on the prospect, not the time change. Chili piper would not be a good fit for underperforming sales teams that don't book any meetings (:
    Incentivized
    Read full review
    Google
    Google Forms is great for simple surveys, such as quick polls, but any logic beyond conditional pages is not supported. Google Forms is best used when the survey participants have and are permitted to use a Google Account to fill out the form; we ran into issues with hospital IT departments. I don't believe there's a better free tool out there than Google Forms, though.
    Incentivized
    Read full review
    Pros
    Chili Piper, Inc.
    • Chili Piper integrates with Salesforce very well which I haven't seen other calendar apps do yet.
    • Meeting Buffer functionality assures that AEs won't be booked back-to back.
    • I can send the link to each of my meeting templates for different prospects
    Read full review
    Google
    • Live results: When a user completes the form the results are added instantly.
    • Easy to create: Google Forms has a simple interface that allows for a wide range of question types. Google will even try to guess the question type based on the question (but this can be overridden).
    • Answers export to Google Sheets: It is easy to have each response to your form add a row to a Google Sheet, allowing for further analysis or processing.
    • Ability to automatically collect email addresses within a domain: If you have a form that has been shared with users in your domain, you can set it to automatically collect the users' email addresses without them needing to type it in. Makes checking whether all students have completed the form easy.
    Incentivized
    Read full review
    Cons
    Chili Piper, Inc.
    • They are continually improving their offering and we've seen great leaps over the past 2 years.
    • Would be nice to be able to modify the email reminders for every single contact and event versus have set templates
    • Faster load times, but we can’t complain too much!
    Read full review
    Google
    • Sometimes finding the output -- a Google Sheet with all responses-- is a little difficult. It's also sometimes confusing to figure out how to get back into the Google Form Survey itself.
    • As always, sharing among an institutional Google account and your personal Google account can be frustrating. You have to make a copy and can't share across the two different accounts very easily.
    Incentivized
    Read full review
    Likelihood to Renew
    Chili Piper, Inc.
    No answers on this topic
    Google
    I will definitely renew my use of Google Forms because I really like the ease of use and the number of tools that Google forms provide. I also love that I can administer a test in real-time and get results in a timely manner
    Incentivized
    Read full review
    Usability
    Chili Piper, Inc.
    No answers on this topic
    Google
    Overall ease of use for staff, volunteers, and adult learners, and easy to get reports and to share reports via Sheets. As a free tool, it does more than expected. Easy to change the look and brand it to your organization, or just make it more fun, depending on what you want to use it for.
    Incentivized
    Read full review
    Reliability and Availability
    Chili Piper, Inc.
    No answers on this topic
    Google
    In the years I've used GoogleForms I've never ran into any issues with the reliability or availability. Google is a gigantic company with essentially limitless resources which makes it very easy to trust that I will continue to be able to enjoy the same reliability I've come to know and expect from GoogleForms
    Incentivized
    Read full review
    Performance
    Chili Piper, Inc.
    No answers on this topic
    Google
    One of the things that comes as a benefit of the lack to create complex logic branching and truly custom design is that there isn't lot of room to bog down the software. GoogleForms has always loaded just as fast as my internet service and device would allow it. I'm not sure about front end integrations or integrations into the form itself, as I've never explored it, but on the backend, I've never had any issues with integrations channeling from GoogleForms from the GoogleForms's end of things.
    Incentivized
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    Support Rating
    Chili Piper, Inc.
    • Support was very responsive during our integration phase, and after that too.
    • They have the whole infrastructure built to notify customers about bug/outages, which is excellent. Entire System outage only happened once, but being updated on fix progress helped a lot to keep our team calm.
    Incentivized
    Read full review
    Google
    We haven't used much official support for Google Forms. However, because it is so widely used, there are a ton of articles and guides available online to help administrators of varying technical abilities to work through problems that arise. Additionally, Google provides an official support forum where there are discussions with other users as well as Google developers that can help address issues if needed.
    Incentivized
    Read full review
    Implementation Rating
    Chili Piper, Inc.
    No answers on this topic
    Google
    Google Forms doesn't really require "implementation": simply log into GDrive and create a survey! You can configure settings per survey to, for example, automatically write responses to a GSheet.
    Incentivized
    Read full review
    Alternatives Considered
    Chili Piper, Inc.
    Calendly was being used at the company by some other departments and still is to some extent. However adding Chili Piper fore the marketing and sales departments was a no brainer once we saw the demo. It's Calendly on steroids and the company is just getting started using it. I'm sure we will see even more benefits as the years go on.
    Incentivized
    Read full review
    Google
    Although both platforms offer similar functionalities, Google Form has a personal advantage and it is the impeccable integration with the different applications of the Google suite, this allows to make use of all of them in a transparent way, which in the work environment allows to perform work efficiently and without affecting the quality of it.
    Incentivized
    Read full review
    Scalability
    Chili Piper, Inc.
    No answers on this topic
    Google
    GoogleForms lacks the ability for complex logic branching and the ability to truly design it in a custom manner. It's pretty obvious when you land on a GoogleForm that it is in fact a GoogleForm. This rating solely reflects the lack of flexibility which in turn makes it something that wouldn't usually be scaled. That being said, if needing to scale a simple solution, GoogleForms would be up for the job.
    Incentivized
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    Return on Investment
    Chili Piper, Inc.
    • More demos held by simplifying the scheduling process. More demos = more opportunities
    • Initial set up was frustrating and created a lot of mix up which allowed some leads to slip through the cracks early
    • Integration with Salesforce.com saved our reps time because they didn't have to log activities manually
    Incentivized
    Read full review
    Google
    • High positive impact and return of investment; easy to use and seamlessly integrated with current Google Drive and Suite
    • Ability to create surveys on demand and quickly, saving time and energy
    • Easy to train others in using Google Forms so that there is not a bottleneck of knowledge
    Incentivized
    Read full review
    ScreenShots