What users are saying about
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Top Rated
372 Ratings

Chorus.ai

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Top Rated
372 Ratings
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Score 8.8 out of 100
4 Ratings
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Score 9 out of 100

Attribute Ratings

  • LinkPoint Connect is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

8.9

Chorus.ai

89%
250 Ratings
9.0

LinkPoint Connect

90%
3 Ratings

Likelihood to Renew

6.2

Chorus.ai

62%
4 Ratings

LinkPoint Connect

N/A
0 Ratings

Usability

8.8

Chorus.ai

88%
5 Ratings

LinkPoint Connect

N/A
0 Ratings

Support Rating

8.2

Chorus.ai

82%
4 Ratings
10.0

LinkPoint Connect

100%
2 Ratings

Implementation Rating

7.3

Chorus.ai

73%
2 Ratings

LinkPoint Connect

N/A
0 Ratings

Likelihood to Recommend

Chorus.ai

I like to do a LOU (Letter Of Understanding) after my Discovery calls with my prospects. I'm old school and write down notes, but I enjoy being able to go review my call in Chorus.ai and also get solid feedback from my manager about the call and what the next steps should be.
Kasey Martin | TrustRadius Reviewer

LinkPoint Connect

LinkPoint is well suited to any situation where Outlook is used for email correspondence and calendar items and there is need to have a record of those items and/or perform connected actions (schedule tasks, follow up reminders, etc.) in Salesforce. Automating this process and removing as much duplication of work as possible is the primary goal and the primary benefit that LinkPoint provides. In addition to efficiency, automating the process also provides a pretty substantial increase in accuracy, removing ca. 50% of the chance for human error. It's pretty simple functionality in concept, but extremely valuable in execution.
Rick Harris | TrustRadius Reviewer

Pros

Chorus.ai

  • Great job on putting the conversion metrics. It's a big help knowing our metrics in every meeting.
  • We learned what areas need to be improved and also the strength we had during that conversation.
  • It also provides the length of speech of each participants.
Cory Velasco | TrustRadius Reviewer

LinkPoint Connect

  • Adding emails is a breeze.
  • Creating contacts/leads from outlook is as simple as highlight, drag and drop.
  • Additional customization to allow you to bring in associates custom objects.
Anonymous | TrustRadius Reviewer

Cons

Chorus.ai

  • The analytics around risks associated with certain words/phrases never seems to be accurate or relevant. Meaning I say things that are definitely not problematic, but they get marked that way.
  • Needs to be easier to locate certain parts of a call, maybe by a more powerful word search. This isn't a problem for 30-60 minute calls but is more challenging for longer training sessions that last 3 hours.
Anonymous | TrustRadius Reviewer

LinkPoint Connect

  • The plug-in for Outlook needs to be reset every couple of months.
  • It does not tag e-mails sent from mobile devices (or we haven't figured out how to do that yet).
Anonymous | TrustRadius Reviewer

Pricing Details

Chorus.ai

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

Chorus.ai Editions & Modules

Additional Pricing Details
We only charge for recorders i.e. users who want their meetings recorded. For anyone else (who only wants to access others' recordings / use the data points) the platform is free.

LinkPoint Connect

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$16

Starting Price

$192 per user, per year

LinkPoint Connect Editions & Modules

Edition
LinkPoint Connect for Outlook + Salesforce$1921
LinkPoint Connect for IBM Notes + Salesforce$2281
LinkPoint Connect for Outlook + Microsoft Dynamics CRM$1921
LinkPoint Connect for IBM Notes + Microsoft Dynamics CRM$2281
  1. per user, per year
Additional Pricing Details
Subscriptions are billed annually. Discounts available for non-profits. Volume discounts available. LinkPoint Connect Solutions are available for Outlook and IBM Notes users. These include preconfigured implementations for Advologix, Apto, Apttus, FinancialForce.com, Jobscience, Navatar, Pardot, Salesforce Shield, and TaskRay.

Likelihood to Renew

Chorus.ai

Chorus.ai 6.2
Based on 4 answers
It's hard for me to give anything more than a 5 at this point. The primary reason is that we have only used it for a few months and I'm still getting a feel for the level of value it provides both to me and the team. In 4 or 5 months I'll have a better understanding of its value long term
Robert Peterson III | TrustRadius Reviewer

LinkPoint Connect

No score
No answers yet
No answers on this topic

Usability

Chorus.ai

Chorus.ai 8.8
Based on 5 answers
Chorus has a great user experience. It is very easy to navigate and figure out. You do not need anyone to walk you through the usage and process as it is very easy to determine on your own, even if you are not a technologically savvy person. It is very easy to use in a variety of settings and the organizational structure makes it even easier to navigate.
Anonymous | TrustRadius Reviewer

LinkPoint Connect

No score
No answers yet
No answers on this topic

Support Rating

Chorus.ai

Chorus.ai 8.2
Based on 4 answers
I personally have not had too many major issues with Chorus, but the times that I have reached out to their customer support team I have always received great responses in a very timely manner. Their support team is trained in a very polite way and cares about resolving your issue. They are knowledgeable and helpful and the customer service line does not take long to connect to a real individual.
Anonymous | TrustRadius Reviewer

LinkPoint Connect

LinkPoint Connect 10.0
Based on 2 answers
Never had to use the support team, which probably means the product works well!
Anonymous | TrustRadius Reviewer

Implementation Rating

Chorus.ai

Chorus.ai 7.3
Based on 2 answers
Like I noted in the other category, it has been smooth for the most part. But we really do enjoy the hard work of our CSM and everything he has been able to provide us in terms of support.
Robert Peterson III | TrustRadius Reviewer

LinkPoint Connect

No score
No answers yet
No answers on this topic

Alternatives Considered

Chorus.ai

We only took an early look at Gong since we had heard many people recommend them. Functionality seemed to be about the same without any major reasons to choose Gong over Chorus, but we'd already tested & used Chorus at that point, so sticking with the proven tool was the better choice for us.
Logan Lyles | TrustRadius Reviewer

LinkPoint Connect

Prior to our move to LinkPoint, we used the Salesforce add-in for Outlook. This required manual syncing of email and calendar items and no easy to use interface between the two programs. It was very cumbersome for me to use, to the point where I quit using it altogether some time ago. I found it far less frustrating to just switch back and forth between Outlook and Salesforce and manually perform the requisite actions, create tasks or other items, enter the required data, etc.
Rick Harris | TrustRadius Reviewer

Return on Investment

Chorus.ai

  • Reduced handoff time between Sales and Account Managers.
  • Reduced time explaining client issues to internal teams- can easily send the Chorus recording.
  • When people leave our company, it is nice having Chorus.ai to help fill us in on gaps around accounts.
Anonymous | TrustRadius Reviewer

LinkPoint Connect

  • Activity history tracking. Our users send most of their emails from outlook.
  • Contact and lead creation.
  • Visibility of all associated records.
Anonymous | TrustRadius Reviewer

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