What users are saying about
Chorus.ai
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Top Rated
372 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.8 out of 100
Based on 372 reviews and ratings
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9 out of 100
Based on 4 reviews and ratings
Attribute Ratings
- LinkPoint Connect is rated higher in 2 areas: Likelihood to Recommend, Support Rating
Likelihood to Recommend
8.9
Chorus.ai
89%
250 Ratings

9.0
LinkPoint Connect
90%
3 Ratings
Likelihood to Renew
6.2
Chorus.ai
62%
4 Ratings

LinkPoint Connect
N/A
0 Ratings
Usability
8.8
Chorus.ai
88%
5 Ratings

LinkPoint Connect
N/A
0 Ratings
Support Rating
8.2
Chorus.ai
82%
4 Ratings

10.0
LinkPoint Connect
100%
2 Ratings
Implementation Rating
7.3
Chorus.ai
73%
2 Ratings

LinkPoint Connect
N/A
0 Ratings
Likelihood to Recommend
Chorus.ai
I like to do a LOU (Letter Of Understanding) after my Discovery calls with my prospects. I'm old school and write down notes, but I enjoy being able to go review my call in Chorus.ai and also get solid feedback from my manager about the call and what the next steps should be.
New Business Sr. Account Executive at RollWorks, a division of NextRoll
RollWorks, a division of NextRollMarketing & Advertising, 501-1000 employees
LinkPoint Connect
LinkPoint is well suited to any situation where Outlook is used for email correspondence and calendar items and there is need to have a record of those items and/or perform connected actions (schedule tasks, follow up reminders, etc.) in Salesforce. Automating this process and removing as much duplication of work as possible is the primary goal and the primary benefit that LinkPoint provides. In addition to efficiency, automating the process also provides a pretty substantial increase in accuracy, removing ca. 50% of the chance for human error. It's pretty simple functionality in concept, but extremely valuable in execution.
Principal
Cerity PartnersFinancial Services, 201-500 employees
Pros
Chorus.ai
- Great job on putting the conversion metrics. It's a big help knowing our metrics in every meeting.
- We learned what areas need to be improved and also the strength we had during that conversation.
- It also provides the length of speech of each participants.
Account Executive
ZoomTelecommunications, 501-1000 employees
LinkPoint Connect
- Adding emails is a breeze.
- Creating contacts/leads from outlook is as simple as highlight, drag and drop.
- Additional customization to allow you to bring in associates custom objects.

Verified User
Administrator in Other
Information Technology and Services Company, 201-500 employeesCons
Chorus.ai
- The analytics around risks associated with certain words/phrases never seems to be accurate or relevant. Meaning I say things that are definitely not problematic, but they get marked that way.
- Needs to be easier to locate certain parts of a call, maybe by a more powerful word search. This isn't a problem for 30-60 minute calls but is more challenging for longer training sessions that last 3 hours.

Verified User
Employee in Sales
Professional Training & Coaching Company, 51-200 employeesLinkPoint Connect
- The plug-in for Outlook needs to be reset every couple of months.
- It does not tag e-mails sent from mobile devices (or we haven't figured out how to do that yet).

Verified User
Employee in Sales
Financial Services Company, 501-1000 employeesPricing Details
Chorus.ai
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
—Chorus.ai Editions & Modules
—
Additional Pricing Details
We only charge for recorders i.e. users who want their meetings recorded. For anyone else (who only wants to access others' recordings / use the data points) the platform is free.LinkPoint Connect
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$16
Starting Price
$192 per user, per year
LinkPoint Connect Editions & Modules
Edition
LinkPoint Connect for Outlook + Salesforce | $1921 |
---|---|
LinkPoint Connect for IBM Notes + Salesforce | $2281 |
LinkPoint Connect for Outlook + Microsoft Dynamics CRM | $1921 |
LinkPoint Connect for IBM Notes + Microsoft Dynamics CRM | $2281 |
- per user, per year
Additional Pricing Details
Subscriptions are billed annually. Discounts available for non-profits. Volume discounts available. LinkPoint Connect Solutions are available for Outlook and IBM Notes users. These include preconfigured implementations for Advologix, Apto, Apttus, FinancialForce.com, Jobscience, Navatar, Pardot, Salesforce Shield, and TaskRay.Likelihood to Renew
Chorus.ai
Chorus.ai 6.2
Based on 4 answers
It's hard for me to give anything more than a 5 at this point. The primary reason is that we have only used it for a few months and I'm still getting a feel for the level of value it provides both to me and the team. In 4 or 5 months I'll have a better understanding of its value long term
Sr. Manager, Account Development
Auth0Computer Software, 501-1000 employees
LinkPoint Connect
No score
No answers yet
No answers on this topic
Usability
Chorus.ai
Chorus.ai 8.8
Based on 5 answers
Chorus has a great user experience. It is very easy to navigate and figure out. You do not need anyone to walk you through the usage and process as it is very easy to determine on your own, even if you are not a technologically savvy person. It is very easy to use in a variety of settings and the organizational structure makes it even easier to navigate.

Verified User
Consultant in Marketing
Marketing and Advertising Company, 11-50 employeesLinkPoint Connect
No score
No answers yet
No answers on this topic
Support Rating
Chorus.ai
Chorus.ai 8.2
Based on 4 answers
I personally have not had too many major issues with Chorus, but the times that I have reached out to their customer support team I have always received great responses in a very timely manner. Their support team is trained in a very polite way and cares about resolving your issue. They are knowledgeable and helpful and the customer service line does not take long to connect to a real individual.

Verified User
Consultant in Marketing
Marketing and Advertising Company, 11-50 employeesLinkPoint Connect
LinkPoint Connect 10.0
Based on 2 answers
Never had to use the support team, which probably means the product works well!

Verified User
Employee in Sales
Financial Services Company, 501-1000 employeesImplementation Rating
Chorus.ai
Chorus.ai 7.3
Based on 2 answers
Like I noted in the other category, it has been smooth for the most part. But we really do enjoy the hard work of our CSM and everything he has been able to provide us in terms of support.
Sr. Manager, Account Development
Auth0Computer Software, 501-1000 employees
LinkPoint Connect
No score
No answers yet
No answers on this topic
Alternatives Considered
Chorus.ai
We only took an early look at Gong since we had heard many people recommend them. Functionality seemed to be about the same without any major reasons to choose Gong over Chorus, but we'd already tested & used Chorus at that point, so sticking with the proven tool was the better choice for us.
VP of Innovation
Sweet FishMedia Production, 11-50 employees
LinkPoint Connect
Prior to our move to LinkPoint, we used the Salesforce add-in for Outlook. This required manual syncing of email and calendar items and no easy to use interface between the two programs. It was very cumbersome for me to use, to the point where I quit using it altogether some time ago. I found it far less frustrating to just switch back and forth between Outlook and Salesforce and manually perform the requisite actions, create tasks or other items, enter the required data, etc.
Principal
Cerity PartnersFinancial Services, 201-500 employees
Return on Investment
Chorus.ai
- Reduced handoff time between Sales and Account Managers.
- Reduced time explaining client issues to internal teams- can easily send the Chorus recording.
- When people leave our company, it is nice having Chorus.ai to help fill us in on gaps around accounts.

Verified User
Account Manager in Customer Service
Internet Company, 201-500 employeesLinkPoint Connect
- Activity history tracking. Our users send most of their emails from outlook.
- Contact and lead creation.
- Visibility of all associated records.

Verified User
Administrator in Other
Information Technology and Services Company, 201-500 employees