Chorus.ai vs LinkPoint Connect

Likelihood to Recommend

I believe that it is better suited to Exchange Online or Google rather an on-premises mail servers. As a security company, we have stringent requirements around data privacy especially when engaging with prospects. It was a challenge getting internal alignment and approval of the technology, but now that it's in, we are pleased that we made the effort.

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Giulio Magni

Sales Enablement

MimecastInformation Technology & Services, 1001-5000 employees

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LinkPoint is well suited to any situation where Outlook is used for email correspondence and calendar items and there is need to have a record of those items and/or perform connected actions (schedule tasks, follow up reminders, etc.) in Salesforce. Automating this process and removing as much duplication of work as possible is the primary goal and the primary benefit that LinkPoint provides. In addition to efficiency, automating the process also provides a pretty substantial increase in accuracy, removing ca. 50% of the chance for human error. It's pretty simple functionality in concept, but extremely valuable in execution.

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Rick Harris

Principal

Cerity PartnersFinancial Services, 201-500 employees

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Pros

Very smart AI is able to easily identify key words.
Don't love the monologue rating as with certain roles there are explanations that are required and feels like it dings us when giving product demos or explaining a specific service or support piece.
Easy to tag managers and see comments and suggestions.

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Verified User

Account Manager in Sales

Logistics & Supply Chain Company, 1001-5000 employees

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Adding emails is a breeze.
Creating contacts/leads from outlook is as simple as highlight, drag and drop.
Additional customization to allow you to bring in associates custom objects.

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Verified User

Administrator in Other

Information Technology and Services Company, 201-500 employees

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Cons

Honestly as an AM I love it. Maybe more prompts for new users based on their role.
More integrations to larger partners, Slack, etc.
Maybe a way to build a database and send me alerts of calls that relate to my job based on.... not sure what factors, but for me... New products that we are launching and how my team is pitching them.

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Verified User

Account Manager in Marketing

Marketing & Advertising Company, 201-500 employees

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The plug-in for Outlook needs to be reset every couple of months.
It does not tag e-mails sent from mobile devices (or we haven't figured out how to do that yet).

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Verified User

Employee in Sales

Financial Services Company, 501-1000 employees

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Likelihood to Renew

Chorus.ai 6.7

Based on 4 answers

It's hard for me to give anything more than a 5 at this point. The primary reason is that we have only used it for a few months and I'm still getting a feel for the level of value it provides both to me and the team. In 4 or 5 months I'll have a better understanding of its value long term

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Robert Peterson III

Sr. Manager, Account Development

Auth0Computer Software, 501-1000 employees

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No score

No answers yet

No answers on this topic

Usability

Chorus.ai 7.3

Based on 3 answers

Chorus has a great user experience. It is very easy to navigate and figure out. You do not need anyone to walk you through the usage and process as it is very easy to determine on your own, even if you are not a technologically savvy person. It is very easy to use in a variety of settings and the organizational structure makes it even easier to navigate.

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Verified User

Consultant in Marketing

Marketing and Advertising Company, 11-50 employees

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No score

No answers yet

No answers on this topic

Support Rating

Chorus.ai 8.6

Based on 4 answers

I personally have not had too many major issues with Chorus, but the times that I have reached out to their customer support team I have always received great responses in a very timely manner. Their support team is trained in a very polite way and cares about resolving your issue. They are knowledgeable and helpful and the customer service line does not take long to connect to a real individual.

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Verified User

Consultant in Marketing

Marketing and Advertising Company, 11-50 employees

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LinkPoint Connect 10.0

Based on 1 answer

Never had to use the support team, which probably means the product works well!

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Verified User

Employee in Sales

Financial Services Company, 501-1000 employees

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Implementation Rating

Chorus.ai 7.3

Based on 2 answers

Like I noted in the other category, it has been smooth for the most part. But we really do enjoy the hard work of our CSM and everything he has been able to provide us in terms of support.

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Robert Peterson III

Sr. Manager, Account Development

Auth0Computer Software, 501-1000 employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

I personally did not select Chorus, but it does a great job! I used to use Gong at my previous company, and I liked that too. I have found that Chorus' transcript tool does a better job of translating the script of the call

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Verified User

Account Manager in Sales

Computer Software Company, 51-200 employees

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Prior to our move to LinkPoint, we used the Salesforce add-in for Outlook. This required manual syncing of email and calendar items and no easy to use interface between the two programs. It was very cumbersome for me to use, to the point where I quit using it altogether some time ago. I found it far less frustrating to just switch back and forth between Outlook and Salesforce and manually perform the requisite actions, create tasks or other items, enter the required data, etc.

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Rick Harris

Principal

Cerity PartnersFinancial Services, 201-500 employees

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Return on Investment

While difficult to quantify, Chorus has allowed us to get competitive insights and help inform our product strategy, which invariably wins us more deals.
By doing "tape reviews" with the broader teams, we're able to scale best practices and provide actionable feedback for reps, concretely improving their performances.

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Verified User

Manager in Sales

Computer Software Company, 501-1000 employees

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Activity history tracking. Our users send most of their emails from outlook.
Contact and lead creation.
Visibility of all associated records.

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Verified User

Administrator in Other

Information Technology and Services Company, 201-500 employees

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Chorus.ai Editions & Modules

—

Additional Pricing Details

We only charge for recorders i.e. users who want their meetings recorded. For anyone else (who only wants to access others' recordings / use the data points) the platform is free.

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Required

$16*

* per user per year

LinkPoint Connect Editions & Modules

Edition

LinkPoint Connect for Outlook + Salesforce	$192¹
LinkPoint Connect for IBM Notes + Salesforce	$228¹
LinkPoint Connect for Outlook + Microsoft Dynamics CRM	$192¹
LinkPoint Connect for IBM Notes + Microsoft Dynamics CRM	$228¹

per user, per year

Additional Pricing Details

Subscriptions are billed annually. Discounts available for non-profits. Volume discounts available. LinkPoint Connect Solutions are available for Outlook and IBM Notes users. These include preconfigured implementations for Advologix, Apto, Apttus, FinancialForce.com, Jobscience, Navatar, Pardot, Salesforce Shield, and TaskRay.

Chorus.ai vs LinkPoint Connect

Chorus.ai

LinkPoint Connect

Pros

Cons

Likelihood to Renew

Usability

Support Rating

Implementation Rating

Alternatives Considered

Return on Investment

Screenshots

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Chorus.ai Editions & Modules

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

LinkPoint Connect Editions & Modules

Edition

Additional Pricing Details

Add comparison