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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Chorus by ZoomInfo

    Score8.1 out of 10
    N/AChorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all customer engagements across phone calls, video meetings, and email, to help teams hit their number.N/A
    Pricing
    Chorus by ZoomInfo
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    Chorus by ZoomInfo
    Free Trial
    No
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    Chorus by ZoomInfo
    Considered Both Products
    ZoomInfo
    Chose Chorus by ZoomInfo
    Previously i use Gong but the advanced conversation intelligence and sales coaching but Chorus by ZoomInfo fits better with our existing ZoomInfo ecosystem.
    Previously i use Salesloft as well but Chorus by ZoomInfo provide the deeper conversation intelligence compare to other.
    Incentivized
    Chose Chorus by ZoomInfo
    i prefer Chorus by ZoomInfo because it doesnt join the zoom meetings
    Incentivized
    Chose Chorus by ZoomInfo
    Just as good, but less expensive
    Incentivized
    Chose Chorus by ZoomInfo
    We looked at Gong but went with Chorus by ZoomInfo because it felt more practical for our team. Gong has great analytics, but Chorus by ZoomInfo fit better into our existing tech stack and budget. The deal notifications, scorecards, and integrations with Zoom and Salesforce …
    Incentivized
    Chose Chorus by ZoomInfo
    Zoominfo and Gong are very similar, but Gong is more focused on pipeline and deals whereas Chorus by ZoomInfo focuses more on the conversational intelligence
    Incentivized
    Chose Chorus by ZoomInfo
    Chorus by ZoomInfo offers a balanced approach compared to these platforms. Against Salesloft, Chorus provides better conversation intelligence and AI-driven insights while Salesloft excels in cadence management. Versus Gong, Chorus delivers similar analytics with a more …
    Incentivized
    Chose Chorus by ZoomInfo
    We were able to get a good pricing option because we have so many other solutions with Zoominfo, i think the team is still evaluating other options but it meets all teh current [...] needs at the moment. We are able to use transcripts to go above and beyond as sales people but …
    Incentivized
    Chose Chorus by ZoomInfo
    I prefer Chorus by ZoomInfo because of the robust capabilities.
    Incentivized
    Chose Chorus by ZoomInfo
    Not applicable for me.
    Incentivized
    Chose Chorus by ZoomInfo
    It provided a wider solution that fit our sales funnel process
    Incentivized
    Chose Chorus by ZoomInfo
    Pretty good features built in.
    Incentivized
    Chose Chorus by ZoomInfo
    I haven't used any other recording softwares.
    Incentivized
    Chose Chorus by ZoomInfo
    Better in translating French to English, other than that, really similar tools.
    Incentivized
    Chose Chorus by ZoomInfo
    We stayed with Chorus by ZoomInfo because of the superior way it recaps our calls. Depending on the length of the call and what is being discussed, Chorus by ZoomInfo will usually provide 10 key points in clear detail. When we used Gong, we were finding it was only providing …
    Incentivized
    Chose Chorus by ZoomInfo
    It works well with the ability to find contacts as these are typically the ppl i engage and will then have on my own calls. Being able to find new contacts and then see how the interaction is with them has provided me with direction in deals and works well to get things moving …
    Incentivized
    Chose Chorus by ZoomInfo
    We have evaluated Gong, but have yet to use it. Mainly, we are in a three year contract with ZoomInfo, and aren't able to remove one part of the contract in favor of another. Gong seems like a decent product, but I am unable to determine if it is better, worse, or the same as …
    Incentivized
    Chose Chorus by ZoomInfo
    Nothing to report here
    Incentivized
    Chose Chorus by ZoomInfo
    I do not have any experience with other software.
    Incentivized
    Chose Chorus by ZoomInfo
    I used Google Analytics with Primerica. I payed for it myself to see how my team I was managing was holding up to other teams in the region. Chorus works so much better and if it would have been in my capability to use chorus I would have.
    Incentivized
    Chose Chorus by ZoomInfo
    We use many features from ZoomInfo
    Incentivized
    Chose Chorus by ZoomInfo
    We prefer Gong compared to Chorus because it offers a more robust set of features, better integrations, more automated workflows, and world-class customer support.
    Incentivized
    Chose Chorus by ZoomInfo
    Gong is a great tool but too expensive for small to mid sized companies to afford. Chorus is more balanced in its pricing and feature offerings
    Incentivized
    Chose Chorus by ZoomInfo
    N/A
    Incentivized
    Chose Chorus by ZoomInfo
    I have not used similar products
    Incentivized
    Chose Chorus by ZoomInfo
    Chorus.ai stacks up against Salesloft, Zoom, and Aircall because none of these tools provide a way to analyze what occurred during the meeting or create a transcript that prevents you from having to take notes.
    Incentivized
    Key User Insights
    Would buy again
    95%
    Would buy again
    78 Answers
    Delivers good value for the price
    96%
    Delivers good value for the price
    53 Answers
    Happy with the feature set
    96%
    Happy with the feature set
    79 Answers
    Lived up to sales and marketing promises
    93%
    Lived up to sales and marketing promises
    40 Answers
    Implementation went as expected
    97%
    Implementation went as expected
    35 Answers
    Features
    Chorus by ZoomInfo
    Conversation Intelligence Software Features
    Comparison of Conversation Intelligence Software Features features of Chorus by ZoomInfo
    Feature
    Chorus by ZoomInfo
    7.6
    28 Ratings
    4% below category average
    Speech-to-Text Transcription7.728 Ratings
    Keyword Detection7.227 Ratings
    Sentiment Analysis6.625 Ratings
    Speaker Diarization8.025 Ratings
    Call Recording Playback9.428 Ratings
    Call Summarization7.428 Ratings
    Conversion Metrics7.324 Ratings
    Keyword Search & Retrieval7.025 Ratings
    Call Tagging7.120 Ratings
    Integration with CRM Systems8.521 Ratings
    Best Alternatives
    Chorus by ZoomInfo
    Small Businesses
    Wingman (legacy product)
    Score9 out of 10
    Medium-sized Companies
    Gong
    Score9.1 out of 10
    Enterprises
    Zoom Revenue Accelerator
    Score8.7 out of 10
    All AlternativesView all alternatives
    User Ratings
    Chorus by ZoomInfo
    Likelihood to Recommend
    8.2
    (292 ratings)
    Likelihood to Renew
    6.1
    (4 ratings)
    Usability
    5.0
    (6 ratings)
    Support Rating
    8.2
    (3 ratings)
    Implementation Rating
    7.3
    (2 ratings)
    Ease of integration
    6.8
    (3 ratings)
    User Testimonials
    Chorus by ZoomInfo
    Likelihood to Recommend
    ZoomInfo
    One scenario where Chorus by ZoomInfo is well suited is when our team is trying to identify patterns (common objections, frequent competitor mentions, concerns that clients raise). ZoomInfo offers trend analysis, market intelligence, and topic tracking that reveals patterns across conversations. This has allowed us to adapt and update our processes to address these patterns
    Incentivized
    Read full review
    Pros
    ZoomInfo
    • Great job on putting the conversion metrics. It's a big help knowing our metrics in every meeting.
    • We learned what areas need to be improved and also the strength we had during that conversation.
    • It also provides the length of speech of each participants.
    Incentivized
    Read full review
    Cons
    ZoomInfo
    • Sometimes there were issues with the 3-minute delay for Chorus joining a live meeting.
    • Occasionally, deliverables were assigned to the wrong person in the summary if their voices were similar or if they were on the same audio.
    • Occasionally, the Chorus had problems picking up on what someone was saying. This was likely due to user error but caused gaps in the conversation recording and transcript.
    Incentivized
    Read full review
    Likelihood to Renew
    ZoomInfo
    It's hard for me to give anything more than a 5 at this point. The primary reason is that we have only used it for a few months and I'm still getting a feel for the level of value it provides both to me and the team. In 4 or 5 months I'll have a better understanding of its value long term
    Incentivized
    Read full review
    Usability
    ZoomInfo
    This was sold internally as something that would help us be more efficient. I had high hopes that the speech-to-text feature would be useful for getting call notes/next steps, etc documented. But due to the limitations of the software, these things would take longer using Chorus than if I just write things down manually - disappointing.
    Read full review
    Support Rating
    ZoomInfo
    I personally have not had too many major issues with Chorus, but the times that I have reached out to their customer support team I have always received great responses in a very timely manner. Their support team is trained in a very polite way and cares about resolving your issue. They are knowledgeable and helpful and the customer service line does not take long to connect to a real individual.
    Read full review
    Implementation Rating
    ZoomInfo
    Like I noted in the other category, it has been smooth for the most part. But we really do enjoy the hard work of our CSM and everything he has been able to provide us in terms of support.
    Incentivized
    Read full review
    Alternatives Considered
    ZoomInfo
    We looked at Gong but went with Chorus by ZoomInfo because it felt more practical for our team. Gong has great analytics, but Chorus by ZoomInfo fit better into our existing tech stack and budget. The deal notifications, scorecards, and integrations with Zoom and Salesforce made it the smarter pick. Overall, Chorus by ZoomInfo gives us the insights we need without feeling like overkill or another heavy lift.
    Incentivized
    Read full review
    Return on Investment
    ZoomInfo
    • Improved ramp time for new joiners in my team so that they can easily watch their calls and get feedback
    • Improved ramp time for new joiners in my team so that they can easily watch other people's calls and get inspiration
    • Sales training improvement so that we can focus on listening time
    Incentivized
    Read full review
    ScreenShots

    Chorus by ZoomInfo Screenshots

    Screenshot of deal and account visibility.Screenshot of a post-meeting brief.Screenshot of team analytics.