Useful tool that's pretty user-friendly after initial onboarding.

Our company primarily utilized Chorus by ZoomInfo as a tool during client meetings, prospective client meetings, and team meetings. This helped keep us on track, identify assigned deliverables expected from each party, and provide us with documentation necessary for review and reflection. The meetings addressed issues at both small team levels and company-wide.

Our business operates differently from standard sales teams, so we didn't utilize as many sales-focused features in using Chorus by ZoomInfo. However, we did find that the ability to review and analyze customer calls was highly beneficial to improving the quality of our interactions between our team and our potential customers.

Chorus by ZoomInfo has been one of our most common go-to tools. As the business continues to operate remotely for our team and many of the clients we are working with, it is incredibly beneficial to have a tool that can be depended upon to document, transcribe, and record our conversations. These transcripts have become the basis for training manuals, employee reviews, and action lists for current employees, and it has been incredibly beneficial to have them at our fingertips.

I'm not sure how unexpected or innovative our use of Chorus by ZoomInfo was or has been, but I appreciate how we utilized it to make various roles easier. For instance, our organization has been growing steadily, and new positions are being created regularly, which often means we don't yet have training materials. Utilizing Chorus by ZoomInfo to track the conversations about the role and the calls made by the new employee, we have been able to pivot and use the transcripts as foundational tools for developing manuals and protocols for the new positions.

Initially, our team was a little apprehensive about utilizing Chorus by ZoomInfo regularly. However, thanks to the free training resources and online information, we quickly became comfortable using it regularly. We assigned our regular users to become Chorus certified in the ZoomInfo training. From then on, those people became our go-to guides for anyone having issues or new users and could direct them on where to find more information on their own.