Item: Chorus by ZoomInfo
Rating: 1
Author: Verified User

Use Cases

Call Review
Coaching & Skill Development
Process Improvements & Change Management
Handoffs & Collaboration / Knowledge Sharing

Full organization

Pros and Cons

Nice graphic showing who speaks when in a call
Snippet tool is good

Voice to Text is inferior to Microsoft Teams
Action/next step detection
Much unhelpful repetition of irrelevant text items from a call
Poor searching across calls -i.e. not able to search for in-call content across calls, meaning we have to rely on the call title being relevant, and then searching the in-call transcript (which is not reliable )

Return on Investment

Potentially some gain in ROI in ramp up time for new employees, currently we have good staff retention, but if this changes maybe this will be of use.

In my opinion, it is poor when compared to Microsoft Teams. Integration to SF is not great currently - as the volume of data & repetition of the data makes sent by Chorus to SF makes it hard to search for useful content in SF

Innovative Uses

I like that all calls are stored in one place

Key Insights

Do you think Chorus by ZoomInfo delivers good value for the price?

Not sure

Are you happy with Chorus by ZoomInfo's feature set?

Did Chorus by ZoomInfo live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Chorus by ZoomInfo go as expected?

I wasn't involved with the implementation phase

Would you buy Chorus by ZoomInfo again?

Other Software Used

Salesforce Lightning Platform, Concur Travel and Expense, Showpad Content, Aprimo, Microsoft SharePoint, Microsoft Teams

Likelihood to Recommend

Useful if employees want to track or monitor staff closely - or for training new members of staff. Potentially good for situations where staff follow set scripts to communicate basic ideas & messages and where employers need to quickly check if staff have deviated from this script or not.

Usability Pros and Cons

Pros	Cons
Easy to use Technical support not required Quick to learn Feel confident using Familiar	Do not like to use Inconsistent Cumbersome

Easy Tasks

Recording of calls - happens automatically

Difficult Tasks

Finding next steps/actions or key points - due to the duplication & poor quality of the speech-to-text feature

Usability

This was sold internally as something that would help us be more efficient. I had high hopes that the speech-to-text feature would be useful for getting call notes/next steps, etc documented. But due to the limitations of the software, these things would take longer using Chorus than if I just write things down manually - disappointing.

Poor speech-to-text, cluttered content, difficult to search

Overall Satisfaction with Chorus.ai