Item: Chorus by ZoomInfo
Rating: 9
Author: Pauline Stice

Overall Satisfaction with Chorus by ZoomInfo

Use Cases and Deployment Scope

I used Chorus by ZoomInfo daily, on every sales call I take, so it takes notes for me and saves me time when I have to pass on the information collected during the call to the account executive I support.

Pros and Cons

Pros

Recaps calls
Gives summary and action items
Sends the information to Slack so that I can easily transfer info to my colleagues

Cons

Languages, as I usually take calls in Spanish and/or French and Chorus doesn't always gets the right language
The transcript isn't always optimal, but that's in rare cases
I speak with a French accent when I make calls in English, and the system might not like it

Return on Investment

Improved ramp time for new joiners in my team so that they can easily watch their calls and get feedback
Improved ramp time for new joiners in my team so that they can easily watch other people's calls and get inspiration
Sales training improvement so that we can focus on listening time

Advanced Features

Chorus by ZoomInfo has helped improve our sales process, and the quality of the sales team so that we can anticipate buying signals and close deals easily. It is a time gain for follow ups and getting efficient next steps done. I haven't used the playlists and scorecards features yet because I wasn't aware of these.

Tech Stack

Chorus by ZoomInfo was part of our Okta tools. We would use it daily, as part of the most important tools in our tech stack. It fits in perfectly because we also use ZoomInfo daily, Zoom, and Salesforce.

Innovative Uses

I am not exactly sure. I think it is pretty typical to use it in coordination with Zoom, with Slack and with Google Calendar. The Slack integration particularly makes sense as we would receive the recap of each call right after the call has been made.

Support & Onboarding

Never had to work with them, so far so good.

Alternatives Considered

Clari Copilot

Better in translating French to English, other than that, really similar tools.

Key Insights

Do you think Chorus by ZoomInfo delivers good value for the price?

Yes

Are you happy with Chorus by ZoomInfo's feature set?

Yes

Did Chorus by ZoomInfo live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Chorus by ZoomInfo go as expected?

I wasn't involved with the implementation phase

Would you buy Chorus by ZoomInfo again?

Yes

Likelihood to Recommend

When I do a discovery call with a customer and the customer is open to have the call recorded, it is very useful for me to get a transcript of the information shared and the action items right after the call has ended. I typically will share the link to the recording with my Account Executive, and also with the customer when they asked a demo of our product to be recorded.

Chorus by ZoomInfo Feature Ratings

Comments

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Chorus by ZoomInfo Review