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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Chrome Remote Desktop

    Score8.5 out of 10
    N/AChrome Remote Desktop from Google is a cross-platform remote administration and remote desktop tool that requires the Chrome browser and an extension. It is free to use.

    $0

    Cisco Secure Access

    Score8.9 out of 10
    N/AA cloud-delivered security service edge (SSE) solution, grounded in zero trust, designed to give users an exceptional user experience and protected access from any device to anywhere.N/A
    Pricing
    Chrome Remote DesktopCisco Secure Access
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Chrome Remote DesktopCisco Secure Access
    Free Trial
    NoNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Chrome Remote DesktopCisco Secure Access
    Considered Both Products
    Google
    No answer on this topic
    Cisco
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    12 Answers
    100%
    Would buy again
    34 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    12 Answers
    97%
    Delivers good value for the price
    29 Answers
    Happy with the feature set
    92%
    Happy with the feature set
    11 Answers
    100%
    Happy with the feature set
    34 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    5 Answers
    97%
    Lived up to sales and marketing promises
    30 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    9 Answers
    94%
    Implementation went as expected
    29 Answers
    Features
    Chrome Remote DesktopCisco Secure Access
    Remote Administration
    Comparison of Remote Administration features of Chrome Remote Desktop and Cisco Secure Access
    Feature
    Chrome Remote Desktop
    8.3
    21 Ratings
    5% above category average
    Cisco Secure Access
    -
    Ratings
    Screen sharing6.720 Ratings00 Ratings
    File transfer7.611 Ratings00 Ratings
    Instant message7.06 Ratings00 Ratings
    Secure remote access with Smart Card authentication9.03 Ratings00 Ratings
    Access to sleeping/powered-off computers9.610 Ratings00 Ratings
    Over-the-Internet remote session9.221 Ratings00 Ratings
    Initiate remote control from mobile8.017 Ratings00 Ratings
    Remote management of servers & workstations9.319 Ratings00 Ratings
    Remote Active Directory® management7.05 Ratings00 Ratings
    Centralized management dashboard9.08 Ratings00 Ratings
    Session record9.05 Ratings00 Ratings
    Annotations9.04 Ratings00 Ratings
    Monitoring and Alerts9.04 Ratings00 Ratings
    Multi-platform remote control7.015 Ratings00 Ratings
    Best Alternatives
    Chrome Remote DesktopCisco Secure Access
    Small Businesses
    N-able Take Control
    Score7.2 out of 10
    No answers on this topic
    Medium-sized Companies
    Remote Desktop Manager
    Score9.6 out of 10
    Palo Alto Networks Prisma Access
    Score8.6 out of 10
    Enterprises
    BeyondTrust Privileged Remote Access
    Score9.1 out of 10
    Palo Alto Networks Prisma Access
    Score8.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Chrome Remote DesktopCisco Secure Access
    Likelihood to Recommend
    9.5
    (21 ratings)
    9.0
    (33 ratings)
    Likelihood to Renew
    7.0
    (2 ratings)
    -
    (0 ratings)
    Usability
    8.9
    (7 ratings)
    8.2
    (1 ratings)
    Support Rating
    3.8
    (7 ratings)
    -
    (0 ratings)
    Implementation Rating
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Chrome Remote DesktopCisco Secure Access
    Likelihood to Recommend
    Google
    It is well suited in cases where your company/organization is looking for a low/no cost remote desktop solution, or is looking for something that can be used by most anyone right away. Most organizations don't want things to be too complex, especially with a remote desktop solution, which is generally not very complex software to begin with. It would be less appropriate in cases where the company/organization has already purchased licensing for a commercial product, and/or has been heavily using a commercial product for some time.
    Incentivized
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    Cisco
    Cisco as a whole solution, Cisco Secure Access as a solution is very well suited. If you want to simplify the operations and the way that you provide access to certain things, rollout and deployment are fairly straightforward and fairly fast if you know how to configure it properly. Regarding private access, there's still some things that need to be addressed to mitigate certain connections that aren't working correctly through the VPN, or maybe create some kind of exception. The most famous ones are things with Microsoft or other vendors, where, when you send that information through the VPN, split tunnels aren't necessarily the only configurations you have to consider. Things like IPS, decryption, you also have to look at those things as well. It might be good to try to enhance those types of configurations and maybe also document those things so that the users are aware.
    Incentivized
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    Pros
    Google
    • Unlike Microsoft's Remote Desktop, this program is the same across platforms, which is helpful for users.
    • This program also allows direct control over the desktop (like TeamViewer) and doesn't give you a simulated log on (like Remote Desktop). This is advantageous for seeing exactly what's on the screen but can make it a little laggy.
    • The interface is very nice and clear once it's set up. It's obvious which computer is which and it's just a couple of clicks from opening the program to a connection.
    • The mobile app is also really really well done.
    Incentivized
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    Cisco
    • In my experience, zta (zero trust access) is done well in Cisco Secure Access
    • In my opinion, segmentation is done well in Cisco Secure Access
    • I think traffic security is done well in Cisco Secure Access
    • In my experience, enterprise security is done well in Cisco Secure Access
    Incentivized
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    Cons
    Google
    • More fluid video rendering. Does a good job, but could use a more consistent framerate at times.
    • A way to easier switch between multiple monitors.
    • Adding an ability to zoom for multi-monitor display. Sometimes on a single screen it can get difficult to read if trying to view them all.
    Incentivized
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    Cisco
    • The integration into the Meraki dashboard is not yet complete, you have to use several interfaces to complete the configuration, the services should be fully integrated to provide better handling
    • Integration of firewall rules onprem and cloud should be standardized
    • Better user management / import
    Incentivized
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    Likelihood to Renew
    Google
    A very easy lightweight tool that is completely scalable and deployed via google admin platform. The tool is free to use and works extremely well with the chrome devices we currently have deployed. Any organization using chrome or google suites should look into this tool as it's much easier to use then other remote software in the market
    Incentivized
    Read full review
    Cisco
    No answers on this topic
    Usability
    Google
    Just a great product that has saved countless hours of commute to work and given the flexibility to be able to work from anywhere, whether at home or when away on holiday overseas. I love that it is a free product and is just as great as its competitors' products. It has also allowed me to prepare for work for the following day.
    Incentivized
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    Cisco
    It's simpler to identify or find things within the platform. Obviously, there are always things to improve, maybe in the GUI or in certain things coming over from Umbrella, because this platform is actually adopting a lot of the Umbrella solutions. And it's just a matter of trying to navigate through it. I really like the way it's simplified in how you categorize your internal policies and your private access policies. It's just a different mindset and a different way of creating policies in this case, compared to how Umbrella did in the past with rule sets and those kinds of things. But the actual solution itself works pretty well when you understand it.
    Incentivized
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    Support Rating
    Google
    The only support I ever accessed were help files and web tutorials. I never tried to access personal support, mostly because I don't believe much of it is available. As a free service, my expectations for support are pretty low; that said, Chrome Remote Desktop is easy enough to configure and troubleshoot even with limited technical knowledge.
    Incentivized
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    Cisco
    No answers on this topic
    Implementation Rating
    Google
    None, its quick and easy
    Incentivized
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    Cisco
    No answers on this topic
    Alternatives Considered
    Google
    Chrome Remote Desktop seems to be a an easy to use and efficient program. Such as TeamViewer, however TeamViewer offers more program features such as able to control a device's function (shutting down, restarting, audio input, cmd etc). With those added program features I believe Chrome Remote Desktop can almost be up to par with TeamViewer.
    Incentivized
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    Cisco
    We selected Cisco Secure Access due to the intuitive GUI and ease of use. The agent deployment was simple and easy to maintain. Any additional updates or changes were quickly deployed, and users found the customized block messages useful. From analytics and management, the Secure Access Product has been simple to manage and provides a robust level of security and flexibility that we haven't found in any other product yet.
    Incentivized
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    Return on Investment
    Google
    • Using Chrome Remote Desktop, we've saved money on remote desktop software.
    • Using Chrome Remote Desktop, we've saved money by not needing to purchase additional hardware (monitors).
    • Using Chrome Remote Desktop has improved the productivity of my organization by allowing employees to work from anywhere.
    Incentivized
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    Cisco
    • The impact Cisco Secure Access has on our organization's overall business objectives is that we Replaced Bomgar
    • Another impact Cisco Secure Access has on our organization's overall business objectives is that it Eliminated giving vendors AD accounts
    • A third impact Cisco Secure Access has on our organization's overall business objectives is that Cisco Secure Access is Quick to deploy
    Incentivized
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    ScreenShots

    Chrome Remote Desktop Screenshots

    Screenshot of the option to share a screen or access another computer in Chrome Remote Desktop.Screenshot of the screen to setup a remote connection.