What users are saying about
125 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.5 out of 100
Based on 125 reviews and ratings
14 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.4 out of 100
Based on 14 reviews and ratings
Feature Set Ratings
- mRemoteNG ranks higher in 1 feature set: Remote Administration
Remote Administration

8.0
Chrome Remote Desktop
80%
9.5
mRemoteNG
95%
Chrome Remote Desktop ranks higher in 9/14 features
Chrome Remote Desktop ranks higher in 9/14 features
Screen sharing

9.0
90%
17 Ratings
N/A
0 Ratings
File transfer

7.5
75%
10 Ratings
10.0
100%
1 Rating
Instant message

7.9
79%
6 Ratings
N/A
0 Ratings
Secure remote access with Smart Card authentication

8.5
85%
4 Ratings
N/A
0 Ratings
Access to sleeping/powered-off computers

6.8
68%
8 Ratings
N/A
0 Ratings
Over-the-Internet remote session

9.7
97%
18 Ratings
10.0
100%
1 Rating
Initiate remote control from mobile

9.5
95%
16 Ratings
N/A
0 Ratings
Remote management of servers & workstations

7.8
78%
16 Ratings
9.8
98%
2 Ratings
Remote Active Directory® management

7.9
79%
5 Ratings
8.0
80%
1 Rating
Centralized management dashboard

6.8
68%
9 Ratings
N/A
0 Ratings
Session record

6.8
68%
6 Ratings
N/A
0 Ratings
Annotations

8.4
84%
5 Ratings
N/A
0 Ratings
Monitoring and Alerts

8.5
85%
5 Ratings
N/A
0 Ratings
Multi-platform remote control

6.6
66%
13 Ratings
9.8
98%
2 Ratings
Attribute Ratings
- Chrome Remote Desktop is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

10.0
Chrome Remote Desktop
100%
18 Ratings
9.0
mRemoteNG
90%
2 Ratings
Likelihood to Renew

7.0
Chrome Remote Desktop
70%
2 Ratings
mRemoteNG
N/A
0 Ratings
Usability

9.9
Chrome Remote Desktop
99%
3 Ratings
mRemoteNG
N/A
0 Ratings
Support Rating

3.9
Chrome Remote Desktop
39%
14 Ratings
mRemoteNG
N/A
0 Ratings
Implementation Rating

10.0
Chrome Remote Desktop
100%
2 Ratings
mRemoteNG
N/A
0 Ratings
Likelihood to Recommend
Chrome Remote Desktop
It is well suited in cases where your company/organization is looking for a low/no cost remote desktop solution, or is looking for something that can be used by most anyone right away. Most organizations don't want things to be too complex, especially with a remote desktop solution, which is generally not very complex software to begin with. It would be less appropriate in cases where the company/organization has already purchased licensing for a commercial product, and/or has been heavily using a commercial product for some time.

Verified User
Supervisor in Information Technology
Education Management Company, 1001-5000 employeesmRemoteNG
Well suited to environments where IT staff need to access multiple servers/systems at the same time, cutting down on time wasted opening multiple windows.Not so useful for users that only need to access one system remotely, as most of its functions are largely unused in that case.
Network Administrator
Children's Defense FundNon-profit Organization Management, 51-200 employees
Pros
Chrome Remote Desktop
- Unlike Microsoft's Remote Desktop, this program is the same across platforms, which is helpful for users.
- This program also allows direct control over the desktop (like TeamViewer) and doesn't give you a simulated log on (like Remote Desktop). This is advantageous for seeing exactly what's on the screen but can make it a little laggy.
- The interface is very nice and clear once it's set up. It's obvious which computer is which and it's just a couple of clicks from opening the program to a connection.
- The mobile app is also really really well done.
Graduate teaching/research assistant
Journal of Linguistic GeographyResearch, 5001-10,000 employees
mRemoteNG
- Easy to organize and group servers.
- Many different protocols for remote access.
- The ability to make use of external applications for non-directly supported protocols.
- Servers can inherit settings from nodes above so you can set up properties once making adding new servers/devices very quick.
- Easy to export and share config with new team members (be mindful of what you do with passwords though).

Verified User
Manager in Information Technology
Retail Company, 201-500 employeesCons
Chrome Remote Desktop
- The session can be seen on the screen of the workstation. Could be a privacy issue. It DOESN'T work like traditional RDP, much closer to a screen sharing support session.
- There is no built in File Transfer. Its not a deal breaker, but definitely an annoyance.

Verified User
Employee in Information Technology
Higher Education Company, 1001-5000 employeesmRemoteNG
- The user interface for configuration is a little basic, and not obvious for a new user to set up connections. It could be a bit clearer how to do that.
- It does not seem to automatically update itself to new versions - though older ones work fine, you can miss out on some new functions if you don't check for updates manually.
Network Administrator
Children's Defense FundNon-profit Organization Management, 51-200 employees
Pricing Details
Chrome Remote Desktop
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—mRemoteNG
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
Chrome Remote Desktop
Chrome Remote Desktop 7.0
Based on 2 answers
A very easy lightweight tool that is completely scalable and deployed via google admin platform. The tool is free to use and works extremely well with the chrome devices we currently have deployed. Any organization using chrome or google suites should look into this tool as it's much easier to use then other remote software in the market

Verified User
Manager in Research & Development
Information Technology and Services Company, 51-200 employeesmRemoteNG
No score
No answers yet
No answers on this topic
Usability
Chrome Remote Desktop
Chrome Remote Desktop 9.9
Based on 3 answers
I would rarely give a 10 for usability to any tool, but Chrome Remote Desktop doesn't deserves 9 either :) I find all options easy to understand. I don't have to work my brain to understand how things work when using Chrome Remote Desktop.
Senior Oracle Database Administrator
CGIInformation Technology and Services, 10,001+ employees
mRemoteNG
No score
No answers yet
No answers on this topic
Support Rating
Chrome Remote Desktop
Chrome Remote Desktop 3.9
Based on 14 answers
The only support I ever accessed were help files and web tutorials. I never tried to access personal support, mostly because I don't believe much of it is available. As a free service, my expectations for support are pretty low; that said, Chrome Remote Desktop is easy enough to configure and troubleshoot even with limited technical knowledge.

Verified User
Manager in Human Resources
Construction Company, 201-500 employeesmRemoteNG
No score
No answers yet
Never actually needed to use support so have no idea - honestly it's simple enough to use I'd be surprised if anyone really needs support with it.
Network Administrator
Children's Defense FundNon-profit Organization Management, 51-200 employees
Implementation Rating
Chrome Remote Desktop
Chrome Remote Desktop 10.0
Based on 2 answers
None, its quick and easy

Verified User
Employee in Information Technology
Higher Education Company, 1001-5000 employeesmRemoteNG
No score
No answers yet
No answers on this topic
Alternatives Considered
Chrome Remote Desktop
Chrome Remote Desktop seems to be a an easy to use and efficient program. Such as TeamViewer, however TeamViewer offers more program features such as able to control a device's function (shutting down, restarting, audio input, cmd etc). With those added program features I believe Chrome Remote Desktop can almost be up to par with TeamViewer.

Verified User
Technician in Information Technology
Primary/Secondary Education Company, 501-1000 employeesmRemoteNG
Every now and then I do look to see if there is any other software that can bring together multiple remote access protocols in a single interface that can contain multiple connections to remote devices with image scaling to mage use of a windowed interface and have yet to find an alternative that does all that but doesn't cost a huge amount. Don't get me wrong I would happily pay for an alternative that could provide an overall better, more convenient experience, but I have yet to find one that has made me think it's worth jumping ship from mRemoteNG.

Verified User
Manager in Information Technology
Retail Company, 201-500 employeesReturn on Investment
Chrome Remote Desktop
- Using Chrome Remote Desktop, we've saved money on remote desktop software.
- Using Chrome Remote Desktop, we've saved money by not needing to purchase additional hardware (monitors).
- Using Chrome Remote Desktop has improved the productivity of my organization by allowing employees to work from anywhere.
Executive Vice President
List Service Direct IncMarketing and Advertising, 1-10 employees
mRemoteNG
- Very easy to hand over connections to new starters.
- Having multiple remote protocols in one place is a massive time saver.

Verified User
Manager in Information Technology
Retail Company, 201-500 employees