Likelihood to Recommend It is well suited in cases where your company/organization is looking for a low/no cost remote desktop solution, or is looking for something that can be used by most anyone right away. Most organizations don't want things to be too complex, especially with a remote desktop solution, which is generally not very complex software to begin with. It would be less appropriate in cases where the company/organization has already purchased licensing for a commercial product, and/or has been heavily using a commercial product for some time.
Read full review It's handy for smaller to larger units, where time management is most important. But it will not suitable for those who have partial units across the country.
Fahad Ali System Coordinator & Development Officer
Read full review Pros Unlike Microsoft's Remote Desktop, this program is the same across platforms, which is helpful for users. This program also allows direct control over the desktop (like TeamViewer) and doesn't give you a simulated log on (like Remote Desktop). This is advantageous for seeing exactly what's on the screen but can make it a little laggy. The interface is very nice and clear once it's set up. It's obvious which computer is which and it's just a couple of clicks from opening the program to a connection. The mobile app is also really really well done. Read full review It's a robust corporate remote support tool for admin. Admin can deploy an installation in the background without knowing a client. For those who frequently forget their password, you can access it in glimpse & take total control of it. Fahad Ali System Coordinator & Development Officer
Read full review Cons The session can be seen on the screen of the workstation. Could be a privacy issue. It DOESN'T work like traditional RDP, much closer to a screen sharing support session. There is no built in File Transfer. Its not a deal breaker, but definitely an annoyance. Read full review The only cons are that it's hard to access other networks besides the internal one of the organization like how TeamViewer works. Fahad Ali System Coordinator & Development Officer
Read full review Likelihood to Renew A very easy lightweight tool that is completely scalable and deployed via google admin platform. The tool is free to use and works extremely well with the chrome devices we currently have deployed. Any organization using chrome or google suites should look into this tool as it's much easier to use then other remote software in the market
Read full review Usability I would rarely give a 10 for usability to any tool, but Chrome Remote Desktop doesn't deserves 9 either :) I find all options easy to understand. I don't have to work my brain to understand how things work when using Chrome Remote Desktop.
Read full review Support Rating The only support I ever accessed were help files and web tutorials. I never tried to access personal support, mostly because I don't believe much of it is available. As a free service, my expectations for support are pretty low; that said, Chrome Remote Desktop is easy enough to configure and troubleshoot even with limited technical knowledge.
Read full review Implementation Rating None, its quick and easy
Read full review Alternatives Considered Chrome Remote Desktop seems to be a an easy to use and efficient program. Such as
TeamViewer , however
TeamViewer offers more program features such as able to control a device's function (shutting down, restarting, audio input, cmd etc). With those added program features I believe Chrome Remote Desktop can almost be up to par with
TeamViewer .
Read full review I think if you are using it after its tutorial then you may not need any other apps to control the operation. Its file transfer, voice & text sharing features are truly working. A complete system of inventory where you can set smart alerts. Capable to connect multiple users at once.
Fahad Ali System Coordinator & Development Officer
Read full review Return on Investment Using Chrome Remote Desktop, we've saved money on remote desktop software. Using Chrome Remote Desktop, we've saved money by not needing to purchase additional hardware (monitors). Using Chrome Remote Desktop has improved the productivity of my organization by allowing employees to work from anywhere. Read full review It allow's us to update apps instantly It gives user quick response to overcome headache issues It's saves crucial time from both ends Fahad Ali System Coordinator & Development Officer
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