Likelihood to Recommend The Emburse Chrome River is well suited for tracking expenses and reimbursement. The compliance part of the software makes the task very easy to ensure all the reports that are being used within the company are updated and easy to verify. The Automating invoice processing makes some redundant task easy to execute.
Read full review Very easy to upload & maintain all your expenses at the same place & the same time and its a very clean & clear user interface and supports various formats. many times we can approve the timesheets form our mobile itself and takes less time to submit the reports if asked to attach any missing reports and it is very easy to code the departments & Gl categories and also we have specific employee codes to search very fast & its easy to delete also if something is not requierd maybe Thank you payments stuff and etc and it is also detects if any duplicate transactions are uploaded & we can also ignore those specific transactions to avoid it in the next month's uploads and also we can download each and every month reports of all the list of employees who all are using this application and can find the approvers very easily in the settings tab and also we can change our approvers & can change the proxy approver also and we can verify if any connection failures are happening in if any reports are having failure message and we have all types of card uploaded like manual cards & corporate cards & Amex cards & easy to reject if any missing details to be added by employees
Read full review Pros [Emburse] Chrome River listens to its customer's needs and does its best to match current products to those needs, or collaborate internally to determine if an enhancement can be made available that will not only benefit that customer, but will be a good use case for all Chrome River customers. The [Emburse] Chrome River customer service team is great. Unlike most companies, you can speak to a liver person! [Emburse] Chrome River's training offerings are relevant and pertinent to the day to day operations of the software. Read full review The integration with NetSuite is well executed. The system is intuitive for both users and approvers. Ability to feed credit card data into the system is super helpful. Read full review Cons Would be great to have pre-saved templates available to apply to line items at the expense report header level rather than having to go into each line. Would be nice to have a mass upload functionality for things like cost codes, allocations, and credit card users. Read full review Synchronisation errors list should be available to download Synchronisation fails for whole timesheet when there is one error and we need to hunt for the particular one. It will be better if it fails only the one that has errors Downtime during monthend close timelines occasionally Read full review Likelihood to Renew Chrome River is easy to use. We needed little training for our users and instead pointed them to Chrome River's Help Guides which are clearly written and easy to understand. With tools SNAP and the ability to email receipts means we can be completely remote when submitting reports.
Read full review Usability I would rate Chrome River Expense a 10 because, as I mentioned before, it is very simple and easy to use. This is important from an administrative point-of-view as well as for the field employee. Being a general contractor, it makes it all the better for our employees to use a program that is easy to understand and requires little time and effort. It has made tracking expenses very simple and has been well received by the entire company.
Read full review Reliability and Availability The software is always running effectively. I use many Cloud based systems and never had issues with Chrome River
Read full review Performance System runs normal pretty much all the time. Does not slow any other systems down.
Read full review Support Rating This has been easy for me because we have a rep that contacts the supporters for this product to correct any issues we may have with the software or changes needed to help out employees use Chrome River easier. This from my understanding has been a hit or miss kind of interaction with our rep and Chrome River.
Read full review I was not talking directly with the customer support. My understanding was that, there was some maintenance on the platform but it was never inconvenient for employee or during pick time when employee would put their expenses in the tool. To that extent, I think the support for Nexonia is correct
Read full review Online Training The software is very user friendly, so the online training was easy to pickup for everyone.
Read full review Implementation Rating Before implementation begins, make sure you have a plan on how you would like your workflow and platform setup for a system like Chrome River. It will speed the process and eliminate the need to make changes when you go live.
Read full review Alternatives Considered It's the [industry-leading] software for Enterprise level organizations with [large-scale] teams and financial responsibilities. The software has the most robust set of tools and pays for itself with the amount of time it saves. Many newer alternatives have sprouted up but I don't know that we would ever trust another software to do our Expense Tracking and Management.
Jose Romero Area Director of Marketing and Business Development
Read full review As mentioned earlier in the several questions, Emburse Nexonia is easy to use compared to all the above applications. Integration is easy and plenty of automation opportunities in Emburse Nexonia. Capturing a time sheet is an additional option that no other application has this feature which is a key aspect in any org. to do variance analysis.
Read full review Scalability It's very easy software to design to your needs.
Read full review Return on Investment We have seen a return on approver time of nearly 60% meaning our approvers have tripled their output. We have had feedback from our users that time spent creating expenses has gone from an average of 2 hours to perhaps 20 minutes, tops. We have seen in our dashboards that the Emburse Certify Suite of tools has returned an average savings of over $500K a year. Read full review Nexonia Expenses has provided a positive impact on ROI because it saves time for employees who are submitting expenses for reimbursement. Nexonia Expenses provides a positive impact on ROI because it saves time for employees who are issuing and managing POs. Read full review ScreenShots Emburse Chrome River Screenshots Emburse Nexonia Screenshots