Chrome Sign Builder vs. Streams.AI by PanTerra

Chrome Sign Builder seems to work best when only one or two resources are displayed. Rotating through multiple screens in slideshow format without a ready ability to advance and pause causes some problems. When scheduling five outdoor ranges and a clubhouse, individuals have to stand and watch as sometimes complex calendars scroll by focusing on specific data and time. On the other hand, when limited to one or two rouses, the system works well enough.

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One of the main draws of PanTerra Networks Streams is the unlimited calling, which was very enticing. We chose the platform over other models (per-call for example) because they simplified billing. While the video conferencing and messaging feel bare-bones or underdeveloped in comparison to other players in the market, the fact that the messaging is seamlessly integrated into the PBX makes it easy to use. The call routing systems are especially robust, which in the collections world is very important to be able to segment calls to different users.

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• schedule YouTube videos and playlists
• Use Chrome Sign Builder to display menus. For example, to show menus for breakfast, lunch, and dinner, create 3 schedules. Each schedule has its own menu URL to display the menu content.
• create a presentation using Google Slides and display it using Chrome Sign Builder.
• When you publish the presentation, set it to start as soon as it loads and restart again after the last slide.

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• Attended or un-attended answering of incoming calls
• Transfer calls to appropriate person
• Integrates with cell phones for always available
• Keeps a log of phone calls
• Allows me to use messaging on my phone system and desktop
• Allows me to manage user accounts

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• Would be good if there was a way if it could update live rather than needing to export the JSON file and upload it to the management console manually
• Could be more visual based to make more complicated layouts easier rather than needing to use percentages.
• Dated design compared to Google's latest UI upgrade

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• While the faxes run smoothly, they sometimes take a while to go through. Things tend to lag.
• There isn't a built-in live chat if you have a question.
• Sometimes I have to call support to work through things instead of figuring it out on my own.

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In all likelihood, we will remain Panterra customers for many years. VoIP phone and messaging is a rapidly expanding and evolving market, however, and its possible a better solution will come along, but for now, Panterra Streams offers a compelling solution combining leading features, great customer service, and affordable pricing.

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Streams.AI by PanTerra is a great reliable service and that's what I want it to be. It's accessible wherever I am or however I am working - which is perfect. I would rate Streams.AI by PanTerra more highly if it required less steps and operated more functions in the background. I don't need any extra windows to do anything if it's working in my phone or connected to my email. So fewer steps and faster usage would improve my rating.

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We have not experienced any outages or issues during business hours

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Fantastic. Very happy!!! We love it and haven't had any issues.

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Support can be sparse, lengthy wait times, and sometimes not the most helpful solutions. If you really need assistance using it - contacting your VAR is a better bet than using Chrome Sign Builder support. We have also had frustrating cases where support will close tickets without a solution.

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Support was always very helpful when we called them. If they didn't know the answer right then, you can bet they were either going to either find the answer or find someone who knows the answer. We were never left hanging or had an unsatisfactory experience when contacting support.

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Everything was fantastic. Training was sufficient and everything was easy to use. It was provided on our schedule and was very clear. I did the training myself. Training person was very knowledgeable. We are very happy. Only two users. very happy very happy very happy very happy very happy very happy

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The implementation was relatively quick and easy. We did have to wait to have someone assigned which took longer that I was hoping. We were able to get the phone system up and running within a day. So there was no disruption or too many voicemails to answer

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Chrome Sign Builder is very strong and flexible on manipulation and the quality of signs management is an effective and an excellent forms management system which is very easy on deployment and management of all our project documents. The easy-on reports building through Chrome Sign Builder is also another big point and the dashboard is very easy to adapt.

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PanTerra Networks is viewed as more competitive, and close enough to win. Those other companies do offer more integrations off the shelve, and do have a more user friendly portal. Panterra does give the client a more personalized experience when it comes to the presentation, so the customer feels like they're getting a more personalized experience.

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Best pricing available. VERY HAPPY. Has not increased much at all.

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We only have three phones and two users

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• As this is a free tool we save money on purchasing an alternative solution
• Displaying pertinent signage through the building streamlines operations and provides the right data to those who need it
• May not be as approachable to a new user, but someone with technical experience should have no issues getting started quickly with the tool

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• Very reliable. We make hundreds of calls outbound and there has never been a connectivity issue or otherwise
• We decreased our monthly expense for reliable service by several hundred dollars
• The onboarding support was the best we've ever experienced. They were on the phone while we hooked up every phone, tested, and got it all set up with ease.
• Any changes needed after onboarding were difficult to accomplish without a call to customer service. Some of those calls to customer service made things more confusing

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Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info