What users are saying about
5 Ratings
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Top Rated
253 Ratings
5 Ratings
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Score 9.4 out of 100

Pipedrive

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Top Rated
253 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

Likelihood to Recommend

CiraSync

CiraSync is well suited to syncing company contacts into the Outlook user's mailbox. This could allow for calling with an IP phone, or from a cell phone.It's also well suited to syncing Calendars and Notes into the Outlook user's mailbox, where they do not already have permission on the calendar. However, to avoid confusion it is better not to duplicate calendars when the user can see them from Outlook.
Anonymous | TrustRadius Reviewer

Pipedrive

Pipedrive is well suitable for Email marketing management, Customer data management, and as well as for sales forecasting. Pipedrive is the best platform for managing your all sales data, Email automation & sales reporting. If you want to do A/B testing & want to know the ROI analytics with your campaign then Pipedrive is not suitable for you. you might have to check other platforms for advanced features. If you are looking for campaign segmentation & campaign planning then you can't do it in Pipedrive. Pipedrive doesn't provide that facility to users. It is the best platform for small & medium businesses.
Preet Chovatiya | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

CiraSync
Pipedrive
6.4
Customer data management / contact management
CiraSync
Pipedrive
6.5
Workflow management
CiraSync
Pipedrive
7.8
Territory management
CiraSync
Pipedrive
6.6
Opportunity management
CiraSync
Pipedrive
8.8
Integration with email client (e.g., Outlook or Gmail)
CiraSync
Pipedrive
8.1
Contract management
CiraSync
Pipedrive
3.0
Quote & order management
CiraSync
Pipedrive
5.1
Interaction tracking
CiraSync
Pipedrive
7.1
Channel / partner relationship management
CiraSync
Pipedrive
4.3

Customer Service & Support

CiraSync
Pipedrive
2.9
Case management
CiraSync
Pipedrive
4.7
Call center management
CiraSync
Pipedrive
1.1
Help desk management
CiraSync
Pipedrive
3.1

Marketing Automation

CiraSync
Pipedrive
8.6
Lead management
CiraSync
Pipedrive
8.5
Email marketing
CiraSync
Pipedrive
8.7

CRM Project Management

CiraSync
Pipedrive
6.5
Task management
CiraSync
Pipedrive
8.3
Billing and invoicing management
CiraSync
Pipedrive
4.1
Reporting
CiraSync
Pipedrive
7.2

CRM Reporting & Analytics

CiraSync
Pipedrive
5.1
Forecasting
CiraSync
Pipedrive
5.1
Pipeline visualization
CiraSync
Pipedrive
8.5
Customizable reports
CiraSync
Pipedrive
1.7

Customization

CiraSync
Pipedrive
6.1
Custom fields
CiraSync
Pipedrive
8.1
Custom objects
CiraSync
Pipedrive
7.7
Scripting environment
CiraSync
Pipedrive
1.0
API for custom integration
CiraSync
Pipedrive
7.5

Security

CiraSync
Pipedrive
7.3
Single sign-on capability
CiraSync
Pipedrive
6.1
Role-based user permissions
CiraSync
Pipedrive
8.6

Social CRM

CiraSync
Pipedrive
1.1
Social data
CiraSync
Pipedrive
1.1
Social engagement
CiraSync
Pipedrive
1.1

Integrations with 3rd-party Software

CiraSync
Pipedrive
3.6
Marketing automation
CiraSync
Pipedrive
3.6
Compensation management
CiraSync
Pipedrive
3.5

Platform

CiraSync
Pipedrive
8.2
Mobile access
CiraSync
Pipedrive
8.2

Pros

CiraSync

  • Share important information with your staff consistently, easily and quickly. Regardless of their geographic location.
  • Friendly, easy to use user interface that makes managing complex rules of which information you want sent to subsets of people very easy to manage.
  • A very responsive support team. They get back to you quickly and you typically have a solution or answer in one iteration.
Anonymous | TrustRadius Reviewer

Pipedrive

  • Their pipeline is super simple with drag and drop features, and a clean and clear view of your deals and deal amounts.
  • They have a great automation system that allows for tasks and emails to be sent when a stage changes.
  • They have a great note system that allows voice recording and easy phone access to manage notes while on a call.
Mark Rueckert | TrustRadius Reviewer

Cons

CiraSync

  • I'd like to see a few different options regarding licensing option.
Anonymous | TrustRadius Reviewer

Pipedrive

  • There is definitely a bit of a learning curve
  • Marketplace integrations developed by Pipedrive need some work as they're not too reliable or 'fully-featured' yet
  • It is expensive compared to alternatives and extra addons are costly even though it could be argued they should be part of the main package.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

CiraSync

No score
No answers yet
No answers on this topic

Pipedrive

Pipedrive 8.2
Based on 2 answers
Unless I find something better...
Anonymous | TrustRadius Reviewer

Usability

CiraSync

No score
No answers yet
No answers on this topic

Pipedrive

Pipedrive 9.1
Based on 12 answers
Is important for our team that the programs and apps that we use more frequently needed to be user-friendly, in order that our team can work more efficiently. Pipedrive has a wide range of tools that can be used to achieve this goal
Joanna García | TrustRadius Reviewer

Support Rating

CiraSync

CiraSync 8.7
Based on 5 answers
The documentation isn't the most robust. Most support sites are very detailed and easily searchable.
Anonymous | TrustRadius Reviewer

Pipedrive

Pipedrive 9.4
Based on 12 answers
Between quick video tutorials and having very quick feedback from their support teams, it is one of the main reasons I would recommend Pipedrive. It is critical, especially when setting up the platform to meet your companies needs, that a solid support team like Pipedrive has is there to make the transition easier.
Anonymous | TrustRadius Reviewer

Implementation Rating

CiraSync

No score
No answers yet
No answers on this topic

Pipedrive

Pipedrive 8.2
Based on 3 answers
Experiment is the only way to start
Ed Juline | TrustRadius Reviewer

Alternatives Considered

CiraSync

We tried 4Team Sync2 Cloud and also itrezzo. While we were not able to justify installing a server, installing a cloud app from the Microsoft store was easy and fit our business needs.
Anonymous | TrustRadius Reviewer

Pipedrive

I much prefer the interface of Pipedive when compared to Zoho. Much more user friendly and the team is always readily available when we need them. Pipedrive allowed for many custom integrations to be added, as Zoho was a tad more complicated to manipulate. We would not go back to Zoho in any case.
Anonymous | TrustRadius Reviewer

Return on Investment

CiraSync

  • It is difficult to capture specific dollar based ROI in this circumstance. Anecdotally, when it is 3 a.m. and I get an urgent call about an emergent issue at a remote location -- at my fingertips and the fingertips of everyone I work with are the names and phones numbers of our important contacts, site codes that we need to relay to emergency services, and other important information. I don't waste time searching for a piece of paper. I don't worry whether the next person I'm calling has a different site code or phone number. The data is readily available and consistent with all employees.
Anonymous | TrustRadius Reviewer

Pipedrive

  • Pipedrive has had an extremely positive impact on our overall business objectives. More specifically, the return on investment has been magnified by the fact that it is fairly inexpensive.
  • I can recall 2-3 conversations which prompted my boss and myself to note how convenient Pipedrive is.
  • Like most companies, it can often feel like we are spinning many plates at once. Even when our team is not able to connect in person every day, our projects are capable of progressing. Pipedrive has allowed us to press forward where we (normally) would have lacked the communication necessary in doing so.
Anonymous | TrustRadius Reviewer

Screenshots

CiraSync

Pipedrive

Pricing Details

CiraSync

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

CiraSync Editions & Modules

Additional Pricing Details

Pipedrive

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Pipedrive Editions & Modules

Edition
Essential$15.001
Advanced$29.001
Professional$59.001
  1. Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

CiraSync
9.7
Pipedrive
8.6

Likelihood to Renew

CiraSync
Pipedrive
8.2

Usability

CiraSync
Pipedrive
9.1

Reliability and Availability

CiraSync
Pipedrive
8.2

Support Rating

CiraSync
8.7
Pipedrive
9.4

Implementation Rating

CiraSync
Pipedrive
8.2

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