TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    CircleCI

    Score9.3 out of 10
    N/ACircleCI is a software delivery engine from the company of the same name in San Francisco, that helps teams ship software faster, offering their platform for Continuous Integration and Continuous Delivery (CI/CD). Ultimately, the solution helps to map every source of change for software teams, so they can accelerate innovation and growth.

    $0

    for up to 6,000 build minutes and up to 5 active users per month

    Trustpilot

    Score6.8 out of 10
    N/ATrustpilot, headquartered in Copenhagen, offers their customer review platform to help businesses gather more online reviews and merge their online profile with feedback from their top customers and bring customer reviews to other high visibility platforms (e.g. Google).

    $259

    per month per domain

    Pricing
    CircleCITrustpilot
    Editions & Modules
    Server
    Contact Sales
    Performance
    starting at $15
    per month
    Scale
    starting at $2000
    per month
    Plus
    $259
    per month per domain
    Premium
    $629
    per month per domain
    Advanced
    $1,059
    per month per domain
    Enterprise
    Contact for pricing
    Offerings
    Pricing Offerings
    CircleCITrustpilot
    Free Trial
    NoNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    CircleCITrustpilot
    Considered Both Products
    CircleCI
    No answer on this topic
    Trustpilot
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    8 Answers
    50%
    Would buy again
    4 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    8 Answers
    43%
    Delivers good value for the price
    3 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    8 Answers
    88%
    Happy with the feature set
    7 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    5 Answers
    86%
    Lived up to sales and marketing promises
    6 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    7 Answers
    86%
    Implementation went as expected
    6 Answers
    Best Alternatives
    CircleCITrustpilot
    Small Businesses
    No answers on this topic
    No answers on this topic
    Medium-sized Companies
    AWS CodePipeline
    Score6.6 out of 10
    PowerReviews
    Score7.8 out of 10
    Enterprises
    AWS CodePipeline
    Score6.6 out of 10
    Bazaarvoice
    Score7.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    CircleCITrustpilot
    Likelihood to Recommend
    9.0
    (27 ratings)
    4.9
    (8 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.0
    (1 ratings)
    Usability
    9.0
    (2 ratings)
    8.5
    (2 ratings)
    Performance
    7.8
    (3 ratings)
    -
    (0 ratings)
    Support Rating
    6.9
    (6 ratings)
    8.7
    (4 ratings)
    User Testimonials
    CircleCITrustpilot
    Likelihood to Recommend
    CircleCI
    Based on our experience, CircleCI is well-suited for automating mobile app release cycles. For example, to release an iOS app, you would need to build, sign, and upload it to TestFlight, which requires a dedicated Mac in the office. But with CircleCI, you can have macOS executors, so you don't have to manage a physical build machine. Another benefit is that CircleCI's certified AWS Orbs abstract away complex authentication and deployment logic, allowing us to build, push, and deploy Docker containers to Amazon ECS with minimal configuration and high reliability. CircleCI is less suited for smaller projects where the development and deployment are not that extensive, for example, a static site. Once you have built a static site, you probably won't make any further changes, so there's no point in paying for it.
    Incentivized
    Read full review
    Trustpilot
    Unfortunately, Trustpilot's disingenuous pricing habits and communication methods are the reason we ultimately ended our 3 year relationship with the company. In 2023, we signed a 1 year agreement for their basic plan (product reviews, Q&A, etc) at $3,800/year... Fair enough. In 2024, the price jumps to $5,040/year... Okay, steep - but we're still seeing good use of the tools, sort of justified? For 2025 it skyrockets to $8,976/year (+78% from prior)... But, after a month of haggling and threats to cancel, they 'graciously' drop it to $7,569/year. Now for 2026, Trustpilot is demanding $9,576/year for the EXACT SAME PLAN. That's a 152% increase since we started, with zero added value.
    Read full review
    Pros
    CircleCI
    • Automated builds! This is really why you get CircleCI, to automate the build process. This makes building your application far more reliable and repeatable. It can also run tests and verify your application is working as expected.
    • Simple. Unlike Jenkins, Teamcity, or other platforms, CircleCI doesn't need a lot of setup. It's completely hosted, so there's no infrastructure to set up. The config file does take a bit to understand, but if you follow their example and start with something small and add to it, you can get it up and going quicker than it first looks.
    • Scales easily. Again, since it's all cloud-based, you don't have to manage or scale infrastructure. Simply subscribe to the number of containers you want, and scaling up just means buying more containers.
    Incentivized
    Read full review
    Trustpilot
    • Completing the review for the customer is a simple process which enables us to receive more feedback.
    • The Trustpilot account management team is a true partner working with each department to help with adoption across the company.
    • The Trustpilot development team is a trusted partner with our own internal development team, assisting them with implementation as well as integration with their API.
    Incentivized
    Read full review
    Cons
    CircleCI
    • While configuration is easy, the config files can get very very long.
    • Price compared to some alternatives that are cheaper / free. Especially so if you are running multiple containers in parallel.
    • Have experienced numerous outages (3-5) in the last few months where CircleCI has been down.
    • Web documentation and tutorials haven't been as good as some of the competitors.
    Incentivized
    Read full review
    Trustpilot
    • Allow you to highlight sections of the review and respond
    • Stop reviews from unverified purchasers
    • Searching for a review can sometimes be hit or miss
    Incentivized
    Read full review
    Likelihood to Renew
    CircleCI
    No answers on this topic
    Trustpilot
    It's expensive and customer service is not the best.
    Incentivized
    Read full review
    Usability
    CircleCI
    The reliability & speed, it just works. The ability to spin up macOS runners and Docker containers on demand without managing hardware is a huge win. The Orbs system makes integrating with AWS and Slack incredibly easy, saving us weeks of custom scripting and providing real-time updates in our Slack channel. This makes it easy for us to track and ensures that everyone involved knows the status. Of course, it has drawbacks related to configuration complexity and, in some cases, cost transparency, but overall, it is an industry-standard, robust tool that solves our core infrastructure problems well.
    Incentivized
    Read full review
    Trustpilot
    Simple user interface - easy to understand with high level overviews, but also getting into the detail with questions for those who want it. The only issue I have is the connection with LinkedIn - sometimes it fails and makes you re-enter details again which can be a bit frustrating!
    Incentivized
    Read full review
    Performance
    CircleCI
    It's pretty snappy, even with using workflows with multiple steps and different docker images. I've seen builds take a long time if it's really involved, but from what I can tell, it's still at least on par if not faster than other build tools.
    Incentivized
    Read full review
    Trustpilot
    No answers on this topic
    Support Rating
    CircleCI
    Unless you have a reasonably large account, you're going to be mainly stuck reading their documentation. Which has improved somewhat over the years but is still extremely limited compared to a platform like Digital Ocean who invested in the documentation and a community to ensure it's kept up to date. If you can't find your answer there, you can be stuck.
    Incentivized
    Read full review
    Trustpilot
    I've rarely had issues and needed support. During the implementation phase we relied on their support heavily and they were very knowledgeable, responsive and helpful. Any questions I've had have been answered promptly by my account manager. They also have a great knowledgebase for self-service support.
    Incentivized
    Read full review
    Alternatives Considered
    CircleCI
    Jenkins is usually self-hosted, Travis CI's infrastructure is largely unreliable (lots of tests time out for no discernable reason), and Semaphore encourages you to configure your CI/CD from a web UI. We like CircleCI because its hosted, our tests run largely as expected on their infrastructure, and we can configure it from a config file that we track in GitHub.
    Incentivized
    Read full review
    Trustpilot
    Selected Trustpilot because of superior integration with the website and Google SERPS. Again, my only complaint would be Trustpilot was relatively more expensive than the other technologies.
    Incentivized
    Read full review
    Return on Investment
    CircleCI
    • We pay over $5K/ month and we have high expectations for service. Sometimes I feel that we don't get the value, but only sometimes.
    • We have had to build our own application to keep state and broker releases and deployments. We call our app deployer. I feel that CircleCI could do more to understand our needs and possibly build additional features that would enable us to invest less in build and deployment infrastructure and justify paying more for Circle.
    Incentivized
    Read full review
    Trustpilot
    • Helps us to determine what our customers care about.
    • We have been able to modify our marketing points based on what customers seemed confused about or the aspects of our business that they appreciate.
    Incentivized
    Read full review
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