What users are saying about
50 Ratings
3 Ratings
50 Ratings
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Score 7.2 out of 100
3 Ratings
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Score 6 out of 100

Attribute Ratings

  • Cirrus Insight is rated higher in 1 area: Usability
  • ContactMonkey is rated higher in 2 areas: Likelihood to Renew, Implementation Rating
  • Cirrus Insight and ContactMonkey are tied in 1 area: Likelihood to Recommend

Likelihood to Recommend

10.0

Cirrus Insight

100%
22 Ratings
10.0

ContactMonkey

100%
2 Ratings

Likelihood to Renew

9.1

Cirrus Insight

91%
1 Rating
10.0

ContactMonkey

100%
1 Rating

Usability

9.1

Cirrus Insight

91%
1 Rating
9.0

ContactMonkey

90%
1 Rating

Availability

9.1

Cirrus Insight

91%
2 Ratings

ContactMonkey

N/A
0 Ratings

Performance

9.1

Cirrus Insight

91%
2 Ratings

ContactMonkey

N/A
0 Ratings

Support Rating

Cirrus Insight

N/A
0 Ratings
9.0

ContactMonkey

90%
2 Ratings

Implementation Rating

9.1

Cirrus Insight

91%
2 Ratings
10.0

ContactMonkey

100%
2 Ratings

Likelihood to Recommend

Cirrus Insight

For someone who uses both Gmail and Salesforce as part of their main role, this software is an invaluable connector for them both. Some of the features are also not Salesforce specific - such as the Meeting Scheduler, which has proved invaluable to me, and I would recommend to any Gmail user who frequently set up meetings (either internally or externally).
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ContactMonkey Inc.

If you are a sales rep and want to know if your email has been opened without having to use receipts this is perfect. However, many people find this intrusive and inappropriate. I don't believe in this day and age there should be a moral outrage to track your emails but it happens. I particularly like it for Outlook 2016. I've tried Yesaware but found this better suited.
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Pros

Cirrus Insight

  • Log email to Salesforce. You click one button and it logs for you. This is easier than adding the BCC email address that Salesforce provides as a way to log email.
  • Track views and engagement on these emails. It's nice to know if the email was opened and if links were clicked.
  • Update quick fields in Salesforce directly from their inbox using Cirrus. This prevented reps from needing to click into Salesforce, wait for it to load, then update fields like the phone number or name.
  • If the rep did need to open Salesforce, Cirrus provides a quick button to navigate to the Lead/Contact/Opportunity page quickly.
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ContactMonkey Inc.

  • Uploads information from business cards to your current contact database through your camera phone
  • Great resource for looking up people before meetings and doing other types of background research
  • Use information found on the internet to fill in information about your contact
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Cons

Cirrus Insight

  • Outlook for Mac could use some work as an add-on because it's hard to read sometimes on my laptop. It's not a sidebar, like the Windows functionality, so it's harder to read.
  • Doesn't always find an opportunity, even though I know it's in our Salesforce system.
  • Randomly shuts down and doesn't log in properly at times. I've had to remove and re-download more than once.
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ContactMonkey Inc.

  • Salesforce integration seems unnecessary
  • Has refresh issues occasionally
  • Can cause slowing issues for Outlook
  • Doesn't have integration with Outlook.com/Exchange
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Pricing Details

Cirrus Insight

Starting Price

$15 per month

Editions & Modules

Cirrus Insight editions and modules pricing
EditionModules
Starter271
Closer452
Rainmaker723

Footnotes

  1. per user/month
  2. per user/month
  3. per user/month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional $500

Additional Details

Pricing based on annual billing.

ContactMonkey

Starting Price

Editions & Modules

ContactMonkey editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Cirrus Insight

    It is the best google to salesforce integration on the market. support is incredibly responsive and very helpful. They are constantly adding new features, and the current feature set is well beyond anything else that is currently offered in the market
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    ContactMonkey Inc.

    Easy to use
    Read full review

    Usability

    Cirrus Insight

    Very easy to use. Everything opens in a familiar interface right inside the google apps sidebar. It brings in salesforce records, so as long as you know google apps / gmail and salesforce you'll be all set. It's point and click.
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    ContactMonkey Inc.

    Easy for all users.
    Read full review

    Reliability and Availability

    Cirrus Insight

    Haven't had a down issue in the almost 2 years I've been using the product. Support is also super responsive.
    Read full review

    ContactMonkey Inc.

    No answers on this topic

    Performance

    Cirrus Insight

    Pulls in salesforce data very quickly, and syncs very quickly.
    Read full review

    ContactMonkey Inc.

    No answers on this topic

    Support Rating

    Cirrus Insight

    No answers on this topic

    ContactMonkey Inc.

    Easy to contact, quick follow-up/
    Read full review

    Implementation Rating

    Cirrus Insight

    The plugin is installed inside your internet browser as an extension/add-on. It can be found in most add on stores and is easy to install. Usually just a few clicks. It handles authorization for you once you sign in, and then takes care of all the rest. It couldn't be easier to get working right out of the box. You're up in running in less than 5 minutes.
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    ContactMonkey Inc.

    It is really easy to integrate with GMail, so just start from there
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    Alternatives Considered

    Cirrus Insight

    Yesware regularly sent me alerts that my emails had been opened by someone who I hadn't sent them to, from locations they couldn't possibly have been. I also don't recall its Salesforce activity logging working as smoothly, though I last used Yesware more than 12 months ago so my memory isn't as fresh as it could be
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    ContactMonkey Inc.

    Contact Monkey was the best solution for Outlook 2016. While Yesaware is a good product with Microsoft 365 integration, I found it expensive and too feature rich for what I needed. If you are just trying to find something simple that does what you need well and cheap, this is the best solution on the market. It does have Salesforce integration but I just use the Salesforce product that is free and provides the same or more prospect info.
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    Return on Investment

    Cirrus Insight

    • Customer data is paramount and Cirrus Insight supports optimal data integrity.
    • Ease of capturing updated customer information and sales activity helps in forecasting, operational insight, etc.
    • Facilitates transition of sales opportunities by seeing a clear trail of correspondence and customer updates.
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    ContactMonkey Inc.

    • I've found companies that have shared my email and opened the email 20-60 times but never responded. It gave me an absolute understanding that this was a hot company
    • Sometimes knowing your email is being opened can be very frustrating if you cannot get a response. However, at least you know it was read and they are not interested.
    • My boss and fellow employee's don't like the fact that I know where they are located. It's somewhat divisive in that sense.
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    Screenshots

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