TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Cirrus Insight

    Score8.7 out of 10
    Mid-Size Companies (51-1,000 employees)
    Cirrus Insight integrates Salesforce with Gmail, Google Calendar, and Google Contacts. Instantly View Contextual Salesforce Information in Your Inbox. Save Emails & Attachments to Salesforce with a Click. Sync Your Google & Salesforce Calendars. Create & Edit Salesforce Records on the Fly. Customize Your Salesforce Workflow in Gmail. Add Google Contacts to Salesforce. Salesforce Tasks Integration. Salesforce Templates Integrated with Gmail.

    $15

    per month

    Droplr

    Score8.3 out of 10
    N/ADroplr is a tool for capturing and sharing screen images.N/A
    Pricing
    Cirrus InsightDroplr
    Editions & Modules
    Starter
    $27
    per user/month
    Closer
    $45
    per user/month
    Rainmaker
    $72
    per user/month
    No answers on this topic
    Offerings
    Pricing Offerings
    Cirrus InsightDroplr
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup Fee$500 per installationNo setup fee
    Additional DetailsPricing based on annual billing.—
    More Pricing Information
    Best Alternatives
    Cirrus InsightDroplr
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    Mailtrack
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    Medium-sized Companies
    Mailtrack
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    Snagit
    Score9.7 out of 10
    Enterprises
    No answers on this topic
    Snagit
    Score9.7 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Cirrus InsightDroplr
    Likelihood to Recommend
    9.9
    (23 ratings)
    8.0
    (13 ratings)
    Likelihood to Renew
    9.1
    (1 ratings)
    9.0
    (1 ratings)
    Usability
    10.0
    (2 ratings)
    10.0
    (1 ratings)
    Availability
    9.1
    (1 ratings)
    -
    (0 ratings)
    Performance
    9.1
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    -
    (0 ratings)
    2.1
    (2 ratings)
    Implementation Rating
    9.1
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Cirrus InsightDroplr
    Likelihood to Recommend
    Cirrus Insight
    For someone who uses both Gmail and Salesforce as part of their main role, this software is an invaluable connector for them both. Some of the features are also not Salesforce specific - such as the Meeting Scheduler, which has proved invaluable to me, and I would recommend to any Gmail user who frequently set up meetings (either internally or externally).
    Incentivized
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    Droplr
    Droplr is very useful in any kind of visual work, particularly if there are more people involved and they need to follow the creation process. It allows the team to be on the same page. It is also very useful when dealing with clients without design training since we can show visually what we intend to do. Teachers, instructors, and even technical support people can make good use of Droplr since it makes easier to share screencasts, to capture screens for tutorials and to solve clients' doubts.
    Incentivized
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    Pros
    Cirrus Insight
    • Log email to Salesforce. You click one button and it logs for you. This is easier than adding the BCC email address that Salesforce provides as a way to log email.
    • Track views and engagement on these emails. It's nice to know if the email was opened and if links were clicked.
    • Update quick fields in Salesforce directly from their inbox using Cirrus. This prevented reps from needing to click into Salesforce, wait for it to load, then update fields like the phone number or name.
    • If the rep did need to open Salesforce, Cirrus provides a quick button to navigate to the Lead/Contact/Opportunity page quickly.
    Incentivized
    Read full review
    Droplr
    • Simply moving files onto the menu bar icon is the fastest way to get files on their way.
    • The link to copy is automatically saved to your clipboard, so while I'm writing the email to send the file, I simply paste and I'm done.
    • Turns out, I check often if the file has been downloaded, as it allows me to followup and speed up the process if needed.
    Incentivized
    Read full review
    Cons
    Cirrus Insight
    • Outlook for Mac could use some work as an add-on because it's hard to read sometimes on my laptop. It's not a sidebar, like the Windows functionality, so it's harder to read.
    • Doesn't always find an opportunity, even though I know it's in our Salesforce system.
    • Randomly shuts down and doesn't log in properly at times. I've had to remove and re-download more than once.
    Incentivized
    Read full review
    Droplr
    • Startup bug (Mac) - Even though I select Droplr not to start up with the computer, it still does. It's been months and they still haven't fixed this. It's very frustrating.
    • The Windows version doesn't allow me to select an area of my screen to record - one has to record the entire screen.
    • Though it may look like it in their settings, setting up SSL isn't as easy as clicking the button. I still don't quite understand how to do it.
    Incentivized
    Read full review
    Likelihood to Renew
    Cirrus Insight
    It is the best google to salesforce integration on the market. support is incredibly responsive and very helpful. They are constantly adding new features, and the current feature set is well beyond anything else that is currently offered in the market
    Read full review
    Droplr
    It solves a lot of everyday problems in our creative department and enhanced our workflow.
    Incentivized
    Read full review
    Usability
    Cirrus Insight
    Very easy to use. Everything opens in a familiar interface right inside the google apps sidebar. It brings in salesforce records, so as long as you know google apps / gmail and salesforce you'll be all set. It's point and click.
    Read full review
    Droplr
    Because I find it especially easy to work with, compared to alternatives.
    Incentivized
    Read full review
    Reliability and Availability
    Cirrus Insight
    Haven't had a down issue in the almost 2 years I've been using the product. Support is also super responsive.
    Read full review
    Droplr
    No answers on this topic
    Performance
    Cirrus Insight
    Pulls in salesforce data very quickly, and syncs very quickly.
    Read full review
    Droplr
    No answers on this topic
    Support Rating
    Cirrus Insight
    No answers on this topic
    Droplr
    I've only had to reach out to Droplr support a couple of times and they've been quick to getting back to me.
    Incentivized
    Read full review
    Implementation Rating
    Cirrus Insight
    The plugin is installed inside your internet browser as an extension/add-on. It can be found in most add on stores and is easy to install. Usually just a few clicks. It handles authorization for you once you sign in, and then takes care of all the rest. It couldn't be easier to get working right out of the box. You're up in running in less than 5 minutes.
    Read full review
    Droplr
    No answers on this topic
    Alternatives Considered
    Cirrus Insight
    Yesware regularly sent me alerts that my emails had been opened by someone who I hadn't sent them to, from locations they couldn't possibly have been. I also don't recall its Salesforce activity logging working as smoothly, though I last used Yesware more than 12 months ago so my memory isn't as fresh as it could be
    Incentivized
    Read full review
    Droplr
    Lightshot Screenshot provides the same screenshot functionality as Droplr, but with no cost. Lightshot Screenshot also allows you to edit a photo and can upload your photo either to the cloud or just paste it in an email/Slack/anything else to your client. There are very little go-betweens and a lot more flexibility.
    Droplr was chosen by my company, not me. If I had chosen a screenshot software, in retrospect, I would have chosen Lightshot Screenshot. Droplr was fine. Lightshot Screenshot is killer, though.
    Incentivized
    Read full review
    Return on Investment
    Cirrus Insight
    • Customer data is paramount and Cirrus Insight supports optimal data integrity.
    • Ease of capturing updated customer information and sales activity helps in forecasting, operational insight, etc.
    • Facilitates transition of sales opportunities by seeing a clear trail of correspondence and customer updates.
    Incentivized
    Read full review
    Droplr
    • I use Droplr every day and it's been a huge boost for productivity since I never need to think about how a screenshot will be shared. It's just built in and so easy.
    • I really wish Droplr had an Android app.
    Incentivized
    Read full review
    ScreenShots

    Cirrus Insight Screenshots

    Product screenshotProduct screenshotProduct screenshotProduct screenshot