<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
461 Ratings
24 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.7 out of 100

Google Hangouts (Classic)

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
461 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Likelihood to Recommend

Cisco Business Edition 6000 (BE6000)

Cisco Business Edition 6000 is much more than just IP telephony, it is a complete collaboration solution that I recommend for scenarios with up to 1000 users and up to 2500 registered devices. Everything is virtualized on the UCS server. The BR 6000 meets any type of demand and is easy to install and configure on the network. We started to reduce the costs of communications infrastructure and maintenance expenses. The main features we use are IP telephony, video conferencing, and messaging. Licenses were purchased on demand according to the growth and expansion of personnel and devices.
Felipe Santos | TrustRadius Reviewer

Google Hangouts (Classic)

Had I completed this review a couple years ago, I would have given a rating of 9 or 10 as Hangouts (Classic) is an excellent product. However, now that Google Chat has succeeded Hangouts, I would not recommend that any new users begin using it where other more modern options are available. Android users who want an internet based instant messaging that also supports calling and video calling could benefit from using Hangouts (Classic) as Google Chat requires the user to also have Google Meet installed to make video calls and there is no voice only calling option.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Cisco Business Edition 6000 (BE6000)
8.0
Google Hangouts (Classic)
7.3
Hosted PBX
Cisco Business Edition 6000 (BE6000)
8.6
Google Hangouts (Classic)
6.9
Multi-level Interactive Voice Response (IVR)
Cisco Business Edition 6000 (BE6000)
8.1
Google Hangouts (Classic)
7.8
User templates
Cisco Business Edition 6000 (BE6000)
7.7
Google Hangouts (Classic)
7.0
Call reports
Cisco Business Edition 6000 (BE6000)
6.8
Google Hangouts (Classic)
7.2
Directory of employee names
Cisco Business Edition 6000 (BE6000)
8.8
Google Hangouts (Classic)
7.5

Call Management

Cisco Business Edition 6000 (BE6000)
7.8
Google Hangouts (Classic)
6.9
Answering rules
Cisco Business Edition 6000 (BE6000)
8.4
Google Hangouts (Classic)
7.1
Call recording
Cisco Business Edition 6000 (BE6000)
8.2
Google Hangouts (Classic)
6.6
Call park
Cisco Business Edition 6000 (BE6000)
8.2
Google Hangouts (Classic)
6.0
Call screening
Cisco Business Edition 6000 (BE6000)
7.1
Google Hangouts (Classic)
7.0
Message alerts
Cisco Business Edition 6000 (BE6000)
7.2
Google Hangouts (Classic)
7.7

VoIP system collaboration

Cisco Business Edition 6000 (BE6000)
8.6
Google Hangouts (Classic)
8.3
Video conferencing
Cisco Business Edition 6000 (BE6000)
8.3
Google Hangouts (Classic)
8.1
Audio conferencing
Cisco Business Edition 6000 (BE6000)
9.0
Google Hangouts (Classic)
8.2
Video screen sharing
Cisco Business Edition 6000 (BE6000)
8.2
Google Hangouts (Classic)
8.2
Instant messaging
Cisco Business Edition 6000 (BE6000)
8.9
Google Hangouts (Classic)
8.8

Mobile apps

Cisco Business Edition 6000 (BE6000)
8.0
Google Hangouts (Classic)
8.8
Mobile app for iOS
Cisco Business Edition 6000 (BE6000)
8.0
Google Hangouts (Classic)
8.7
Mobile app for Android
Cisco Business Edition 6000 (BE6000)
8.0
Google Hangouts (Classic)
8.9

Pros

Cisco Business Edition 6000 (BE6000)

  • It helps with easy installation and setup for new office / migration.
  • Supports Hybrid Cloud and on-prem deployments.
  • Scalable Solution - catering to upgrade from a legacy platform.
Anonymous | TrustRadius Reviewer

Google Hangouts (Classic)

  • Google Hangouts (Classic) is embedded within Gmail's scheduler, so setting up the link is as quick as a click of the button. It's a one-step process.
  • Google Hangouts (Classic) is user-friendly and [has] features to share screens easily.
  • Google Hangouts (Classic) is much easier to use than its competitors.
  • Google Hangouts (Classic) have [a] good connection time and there are few glitches.
Anonymous | TrustRadius Reviewer

Cons

Cisco Business Edition 6000 (BE6000)

  • Cost could always be lower, but you get a solid product for your investment
  • Licensing can still be confusing if you need multiple products on the appliance
  • Redundancy/DR
Eric Taylor | TrustRadius Reviewer

Google Hangouts (Classic)

  • I would like to see improved video support, so that saved videos can be sent back and forth via Hangouts more easily, without having to start a separate meet chat
  • More pronounced notifications of messages would be helpful; pop up notifications are good, but once there is one, additional messages do not pop up
  • Custom muting times would be great, so that if I am in a 90 minute Zoom meeting, I can set it for that time; right now, it is 1 hour or 2 hours. Easy to forget.
Mark DiNallo | TrustRadius Reviewer

Usability

Cisco Business Edition 6000 (BE6000)

Cisco Business Edition 6000 (BE6000) 8.2
Based on 1 answer
BE6K [is] not just a bare metal server ,it is [a] complete solution with its own management tools.
Oleksandr Tsapenko | TrustRadius Reviewer

Google Hangouts (Classic)

Google Hangouts (Classic) 8.3
Based on 8 answers
The tool is almost self-implemented. It is likely to be available in every pc or mobile device a user or potential user might have, and all you need to do is adding the company's account and you are done.Once you are setted up, you have almost all actual communication methods available in one tool
Anonymous | TrustRadius Reviewer

Support Rating

Cisco Business Edition 6000 (BE6000)

Cisco Business Edition 6000 (BE6000) 8.5
Based on 7 answers
I have a pretty good experience with the Cisco support. But we hat several numbers of Cisco TAC cases that were extreme difficult to manage. But at the end we found always a solution to implement. The knowledge and experience for this solution is existing and Cisco is working hard on this.
Anonymous | TrustRadius Reviewer

Google Hangouts (Classic)

Google Hangouts (Classic) 7.9
Based on 72 answers
Hangouts is great for what it is, but I'm not going to give it higher than an 8 because I just don't believe it offers that same level of professionalism that Teams or Webex provides. Again, it's great for volunteer work or collaboration on a small to no budget, but I would be hesitant on going solely with Hangouts, especially for my professional career.
Richard Crane | TrustRadius Reviewer

Alternatives Considered

Cisco Business Edition 6000 (BE6000)

The only competitor that we have compared the Cisco Business Edition 6000 (BE6000) against has been Avaya, and that was only because it was during an acquisition. We are a Cisco shop and already have the management and expertise in Cisco, so it technically does not make sense for us to look at other options.
Anonymous | TrustRadius Reviewer

Google Hangouts (Classic)

Google is the white cotton socks of the conferencing world. It’s a great ad-hoc tool, but not too much more. If you are not looking to spend money or operate completely on WiFi (without data charges), it’s a great free option as well. The benefit of being free and open is also the liability. It doesn’t have a great integration story with other corporate tools, but [it doesn’t have to] if you aren’t looking for that. All in all, it’s as helpful and ubiquitous as a public payphone…without the pay…and with a video capability.
Chris Carpenter | TrustRadius Reviewer

Return on Investment

Cisco Business Edition 6000 (BE6000)

  • This system facilities upgrading legacy phone systems to VoIP and lowers the total cost of ownership with cost-effective, time-saving operations.
  • Faster deployment times, with pre-installed, ready to use applications.
  • Support for Hybrid Cloud helps easier migration to cloud, if necessary.
Anonymous | TrustRadius Reviewer

Google Hangouts (Classic)

  • I believe it was part of the google suite that was purchased. It was worth the cost as it was cheaper. I believe it is now free, but also becoming deprecated. It is much better to use Teams, Discord, Telegram, etc. Google does not provide enough support or features to make using hangouts worth it these days.
Anonymous | TrustRadius Reviewer

Pricing Details

Cisco Business Edition 6000 (BE6000)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Google Hangouts (Classic)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Cisco Business Edition 6000 (BE6000)
8.7
Google Hangouts (Classic)
8.0

Likelihood to Renew

Cisco Business Edition 6000 (BE6000)
Google Hangouts (Classic)
10.0

Usability

Cisco Business Edition 6000 (BE6000)
8.2
Google Hangouts (Classic)
8.3

Support Rating

Cisco Business Edition 6000 (BE6000)
8.5
Google Hangouts (Classic)
7.9

Add comparison