Top Rated
42 Ratings
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Score 9 out of 100
Top Rated
509 Ratings
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Score 7.7 out of 100

Feature Set Ratings

  • Cisco Business Edition 6000 (BE6000) ranks higher in 2 feature sets: Cloud PBX, Call Management
  • Google Hangouts (Classic) ranks higher in 2 feature sets: VoIP system collaboration, Mobile apps

Cloud PBX

8.5

Cisco Business Edition 6000 (BE6000)

85%
8.0

Google Hangouts (Classic)

80%
Cisco Business Edition 6000 (BE6000) ranks higher in 3/5 features

Hosted PBX

8.8
88%
9 Ratings
7.5
75%
18 Ratings

Multi-level Interactive Voice Response (IVR)

8.9
89%
14 Ratings
8.0
80%
28 Ratings

User templates

7.8
78%
15 Ratings
8.2
82%
24 Ratings

Call reports

8.3
83%
4 Ratings
8.4
84%
37 Ratings

Directory of employee names

8.7
87%
14 Ratings
8.1
81%
47 Ratings

Call Management

8.0

Cisco Business Edition 6000 (BE6000)

80%
7.3

Google Hangouts (Classic)

73%
Cisco Business Edition 6000 (BE6000) ranks higher in 4/5 features

Answering rules

8.4
84%
17 Ratings
7.4
74%
35 Ratings

Call recording

8.0
80%
13 Ratings
7.3
73%
39 Ratings

Call park

8.0
80%
17 Ratings
6.1
61%
20 Ratings

Call screening

6.9
69%
18 Ratings
7.5
75%
39 Ratings

Message alerts

8.7
87%
17 Ratings
8.3
83%
60 Ratings

VoIP system collaboration

8.5

Cisco Business Edition 6000 (BE6000)

85%
8.8

Google Hangouts (Classic)

88%
Google Hangouts (Classic) ranks higher in 3/4 features

Video conferencing

8.4
84%
17 Ratings
8.7
87%
81 Ratings

Audio conferencing

9.2
92%
18 Ratings
8.7
87%
81 Ratings

Video screen sharing

8.2
82%
1 Rating
8.5
85%
50 Ratings

Instant messaging

8.4
84%
14 Ratings
9.1
91%
54 Ratings

Mobile apps

8.9

Cisco Business Edition 6000 (BE6000)

89%
9.1

Google Hangouts (Classic)

91%
Cisco Business Edition 6000 (BE6000) ranks higher in 1/2 features

Mobile app for iOS

9.0
90%
13 Ratings
8.9
89%
75 Ratings

Mobile app for Android

8.8
88%
13 Ratings
9.2
92%
72 Ratings

Attribute Ratings

  • Cisco Business Edition 6000 (BE6000) is rated higher in 1 area: Likelihood to Recommend
  • Google Hangouts (Classic) is rated higher in 1 area: Usability
  • Cisco Business Edition 6000 (BE6000) and Google Hangouts (Classic) are tied in 1 area: Support Rating

Likelihood to Recommend

8.9

Cisco Business Edition 6000 (BE6000)

89%
19 Ratings
7.7

Google Hangouts (Classic)

77%
93 Ratings

Likelihood to Renew

Cisco Business Edition 6000 (BE6000)

N/A
0 Ratings
10.0

Google Hangouts (Classic)

100%
1 Rating

Usability

8.2

Cisco Business Edition 6000 (BE6000)

82%
1 Rating
8.7

Google Hangouts (Classic)

87%
9 Ratings

Support Rating

8.6

Cisco Business Edition 6000 (BE6000)

86%
18 Ratings
8.6

Google Hangouts (Classic)

86%
73 Ratings

Likelihood to Recommend

Cisco

I recommend Cisco Business Edition 6000 for scenarios of up to 1200 devices and 1000 users. It's ok for us because we have 800 users, and there are still a lot of licenses left. The Cisco Business Edition 6000 solution is implemented in our data center with redundancy to avoid any downtime. We use messaging, voice, and video features on phones and softphones installed on corporate computers. We have access from anywhere and anytime.
Read full review

Google

Had I completed this review a couple years ago, I would have given a rating of 9 or 10 as Hangouts (Classic) is an excellent product. However, now that Google Chat has succeeded Hangouts, I would not recommend that any new users begin using it where other more modern options are available. Android users who want an internet based instant messaging that also supports calling and video calling could benefit from using Hangouts (Classic) as Google Chat requires the user to also have Google Meet installed to make video calls and there is no voice only calling option.
Read full review

Pros

Cisco

  • Reliability
  • Unification of call and messaging services
  • Platform is now unified with Call Manager. If you know one Cisco phone system, you know them all.
Read full review

Google

  • Google Hangouts (Classic) is embedded within Gmail's scheduler, so setting up the link is as quick as a click of the button. It's a one-step process.
  • Google Hangouts (Classic) is user-friendly and [has] features to share screens easily.
  • Google Hangouts (Classic) is much easier to use than its competitors.
  • Google Hangouts (Classic) have [a] good connection time and there are few glitches.
Read full review

Cons

Cisco

  • Only [things] [I] see we are planning to acquire other company where there is around 300 users and they are using other technology and our management is planning to move [that user] to BE6000 will it support more than 1000 users its a question for us.
  • As of now I [don't] see any issue with the BE6000 so far.
Read full review

Google

  • I would like to see improved video support, so that saved videos can be sent back and forth via Hangouts more easily, without having to start a separate meet chat
  • More pronounced notifications of messages would be helpful; pop up notifications are good, but once there is one, additional messages do not pop up
  • Custom muting times would be great, so that if I am in a 90 minute Zoom meeting, I can set it for that time; right now, it is 1 hour or 2 hours. Easy to forget.
Read full review

Pricing Details

Cisco Business Edition 6000 (BE6000)

Starting Price

Editions & Modules

Cisco Business Edition 6000 (BE6000) editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pricing Info

    Google Hangouts (Classic)

    Starting Price

    Editions & Modules

    Google Hangouts (Classic) editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Usability

      Cisco

      BE6K [is] not just a bare metal server ,it is [a] complete solution with its own management tools.
      Read full review

      Google

      The tool is almost self-implemented. It is likely to be available in every pc or mobile device a user or potential user might have, and all you need to do is adding the company's account and you are done. Once you are setted up, you have almost all actual communication methods available in one tool
      Read full review

      Support Rating

      Cisco

      TAC support is very good and responsive, whether it is during a deployment or during operations. Cisco's documentation on all aspects of the solution, be it hardware or software is very clear and easy to understand. An improvement needs to be done on documentation though as you would find typos that are carried over from earlier versions of the document.
      Read full review

      Google

      Hangouts is great for what it is, but I'm not going to give it higher than an 8 because I just don't believe it offers that same level of professionalism that Teams or Webex provides. Again, it's great for volunteer work or collaboration on a small to no budget, but I would be hesitant on going solely with Hangouts, especially for my professional career.
      Read full review

      Alternatives Considered

      Cisco

      This Cisco product can handle more information, can afford this all-in-one communication without a problem. It can be very strong even in the most difficult and full days of work at our organization. We have a strong collaboration with Cisco and have lots of its products including routers and this makes it easier to choose a Cisco product, not another product that can do almost what this Cisco Business Edition does.
      Read full review

      Google

      Google is the white cotton socks of the conferencing world. It’s a great ad-hoc tool, but not too much more. If you are not looking to spend money or operate completely on WiFi (without data charges), it’s a great free option as well. The benefit of being free and open is also the liability. It doesn’t have a great integration story with other corporate tools, but [it doesn’t have to] if you aren’t looking for that. All in all, it’s as helpful and ubiquitous as a public payphone…without the pay…and with a video capability.
      Read full review

      Return on Investment

      Cisco

      • Updates take very long time.
      • It is very easy to use and user friendly.
      • Overall, it has the best functionality one can ask for.
      Read full review

      Google

      • I believe it was part of the google suite that was purchased. It was worth the cost as it was cheaper. I believe it is now free, but also becoming deprecated. It is much better to use Teams, Discord, Telegram, etc. Google does not provide enough support or features to make using hangouts worth it these days.
      Read full review

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