Cisco Business Edition 6000 (discontinued) vs. Google Hangouts (Classic)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cisco Business Edition 6000 (discontinued)
Score 8.6 out of 10
N/A
Cisco Business Edition 6000 (BE6000) was a telephony and VoIP business phone with unified communications features from Cisco, targeted at SMBs. The product is discontinued, and superseded by functionality found in Cisco Webex Calling.N/A
Google Hangouts (Classic)
Score 7.2 out of 10
N/A
The classic version of Google Hangouts is a communication platform that includes messaging, voice, VoIP, and video call capabilities. It was part of Google’s G Suite offering and integrated with applications such as Gmail and Google+. Users of the classic version of Hangouts will be migrated to the new Hangouts Chat collaboration tool, and Google continues to support conferencing via the new Hangouts Meet.N/A
Pricing
Cisco Business Edition 6000 (discontinued)Google Hangouts (Classic)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Cisco Business Edition 6000 (discontinued)Google Hangouts (Classic)
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Cisco Business Edition 6000 (discontinued)Google Hangouts (Classic)
Top Pros
Top Cons
Features
Cisco Business Edition 6000 (discontinued)Google Hangouts (Classic)
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Cisco Business Edition 6000 (discontinued)
8.6
18 Ratings
8% above category average
Google Hangouts (Classic)
6.4
57 Ratings
22% below category average
Hosted PBX8.110 Ratings6.915 Ratings
Multi-level Interactive Voice Response (IVR)9.116 Ratings7.725 Ratings
User templates8.417 Ratings5.222 Ratings
Call reports8.34 Ratings9.034 Ratings
Directory of employee names9.116 Ratings3.145 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Cisco Business Edition 6000 (discontinued)
8.8
21 Ratings
6% above category average
Google Hangouts (Classic)
7.9
66 Ratings
5% below category average
Answering rules8.819 Ratings8.033 Ratings
Call recording9.115 Ratings7.737 Ratings
Call park8.819 Ratings7.018 Ratings
Call screening8.920 Ratings9.036 Ratings
Message alerts8.419 Ratings8.058 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Cisco Business Edition 6000 (discontinued)
8.7
20 Ratings
9% above category average
Google Hangouts (Classic)
8.8
84 Ratings
10% above category average
Video conferencing9.119 Ratings9.279 Ratings
Audio conferencing8.920 Ratings9.279 Ratings
Video screen sharing8.21 Ratings7.648 Ratings
Instant messaging8.616 Ratings9.252 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Cisco Business Edition 6000 (discontinued)
7.3
15 Ratings
10% below category average
Google Hangouts (Classic)
8.2
85 Ratings
2% above category average
Mobile app for iOS7.315 Ratings8.473 Ratings
Mobile app for Android7.314 Ratings8.171 Ratings
Best Alternatives
Cisco Business Edition 6000 (discontinued)Google Hangouts (Classic)
Small Businesses
CloudTalk
CloudTalk
Score 9.3 out of 10
CloudTalk
CloudTalk
Score 9.3 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.3 out of 10
CloudTalk
CloudTalk
Score 9.3 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Cisco Business Edition 6000 (discontinued)Google Hangouts (Classic)
Likelihood to Recommend
8.6
(21 ratings)
8.0
(91 ratings)
Likelihood to Renew
10.0
(1 ratings)
10.0
(1 ratings)
Usability
8.2
(1 ratings)
8.0
(7 ratings)
Support Rating
9.4
(19 ratings)
8.0
(36 ratings)
User Testimonials
Cisco Business Edition 6000 (discontinued)Google Hangouts (Classic)
Likelihood to Recommend
Discontinued Products
Cisco Business Edition 6000 (BE6000) is well suited on small and medium sites that need entry-level voice and IP telephony capabilities, together
with powerful, easy-to-use collaboration tools. However , if a single user interface or VMware servers are deal breakers for you, I suggest another call system will likely be a better fit.
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Google
Had I completed this review a couple years ago, I would have given a rating of 9 or 10 as Hangouts (Classic) is an excellent product. However, now that Google Chat has succeeded Hangouts, I would not recommend that any new users begin using it where other more modern options are available. Android users who want an internet based instant messaging that also supports calling and video calling could benefit from using Hangouts (Classic) as Google Chat requires the user to also have Google Meet installed to make video calls and there is no voice only calling option.
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Pros
Discontinued Products
  • provides phone support for many models of phones and conferencing devices
  • provides full telephony support for pretty much any phone requirement including call centre options
  • 911 service dialing options and tracking
  • bundle pricing on voice, phone and server licensing
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Google
  • Google Hangouts (Classic) is embedded within Gmail's scheduler, so setting up the link is as quick as a click of the button. It's a one-step process.
  • Google Hangouts (Classic) is user-friendly and [has] features to share screens easily.
  • Google Hangouts (Classic) is much easier to use than its competitors.
  • Google Hangouts (Classic) have [a] good connection time and there are few glitches.
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Cons
Discontinued Products
  • Include tools for inter-cluster migration, currently these are provided by 3rd parties
  • Improve the software upgrade process by automating the pre-upgrade and post-upgrade checks
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Google
  • I would like to see improved video support, so that saved videos can be sent back and forth via Hangouts more easily, without having to start a separate meet chat
  • More pronounced notifications of messages would be helpful; pop up notifications are good, but once there is one, additional messages do not pop up
  • Custom muting times would be great, so that if I am in a 90 minute Zoom meeting, I can set it for that time; right now, it is 1 hour or 2 hours. Easy to forget.
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Likelihood to Renew
Discontinued Products
Happy with Cisco Business Edition 6000 (BE6000); works great for us and costs to maintain it are well in hand. it also fits our current and future requirements going forward.
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Google
No answers on this topic
Usability
Discontinued Products
BE6K [is] not just a bare metal server ,it is [a] complete solution with its own management tools.
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Google
The tool is almost self-implemented. It is likely to be available in every pc or mobile device a user or potential user might have, and all you need to do is adding the company's account and you are done. Once you are setted up, you have almost all actual communication methods available in one tool
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Support Rating
Discontinued Products
Overall, the product provides excellent value for money. Our employees may interact at the same time on the Cisco Business Edition 6000 without disrupting the conversation. We have a significant number of employees that perform the same thing with calls, texting, and presence, and none of them have an issue.
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Google
Google Hangouts works great and does not require a lot of work to troubleshoot. Everything is simple and easy to use. Google provides all of the tools that one requires to utilize Google Hangouts and any information can be found in the built-in help tools. There is also a forum for users to report issues and typically, Google responds well and will try to work out any issues.
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Alternatives Considered
Discontinued Products
Both Mitel and [Cisco Business Edition 6000 (BE6000)] allow the benefit of virtualization. If desired you could have an entirely virtual system. Cisco handles the virtualization a little better, however Mitel MiCollab is easier to integrate presence and calls. Cisco underlying architecture seems to be a little more stable, Mitel seems to be a little more user friendly. There are pros and cons and both are good solutions.
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Google
Google is the white cotton socks of the conferencing world. It’s a great ad-hoc tool, but not too much more. If you are not looking to spend money or operate completely on WiFi (without data charges), it’s a great free option as well. The benefit of being free and open is also the liability. It doesn’t have a great integration story with other corporate tools, but [it doesn’t have to] if you aren’t looking for that. All in all, it’s as helpful and ubiquitous as a public payphone…without the pay…and with a video capability.
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Return on Investment
Discontinued Products
  • Been easy to scale as our business has grown and from acquisitions
  • Been pretty easy to maintain the software and upgrade it over its lifetime to date
  • Software and license renewals are pretty straight forward
  • Adding newer model hardware to the system is pretty straight forward
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Google
  • I believe it was part of the google suite that was purchased. It was worth the cost as it was cheaper. I believe it is now free, but also becoming deprecated. It is much better to use Teams, Discord, Telegram, etc. Google does not provide enough support or features to make using hangouts worth it these days.
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ScreenShots