What users are saying about
46 Ratings
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Score 8.9 out of 100
40 Ratings
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Score 7 out of 100

Feature Set Ratings

  • Cisco Business Edition 7000 ranks higher in 2 feature sets: Project Management, File Sharing & Management
  • Mitel MiCollab ranks higher in 1 feature set: Communication

Project Management

6.8

Cisco Business Edition 7000

68%
6.6

Mitel MiCollab

66%
Mitel MiCollab ranks higher in 4/7 features

Task Management

7.4
74%
8 Ratings
8.1
81%
5 Ratings

Gantt Charts

7.1
71%
6 Ratings
8.0
80%
1 Rating

Scheduling

7.2
72%
6 Ratings
7.7
77%
7 Ratings

Workflow Automation

7.2
72%
6 Ratings
6.5
65%
3 Ratings

Mobile Access

6.3
63%
8 Ratings
6.8
68%
11 Ratings

Search

6.8
68%
6 Ratings
5.3
53%
7 Ratings

Visual planning tools

6.0
60%
5 Ratings
4.0
40%
4 Ratings

Communication

6.0

Cisco Business Edition 7000

60%
6.9

Mitel MiCollab

69%
Mitel MiCollab ranks higher in 6/8 features

Chat

6.3
63%
7 Ratings
8.1
81%
12 Ratings

Notifications

6.4
64%
7 Ratings
7.9
79%
11 Ratings

Discussions

5.7
57%
7 Ratings
7.3
73%
7 Ratings

Surveys

6.3
63%
6 Ratings
10.0
100%
1 Rating

Internal knowledgebase

6.2
62%
7 Ratings
8.3
83%
5 Ratings

Integrates with GoToMeeting

5.4
54%
4 Ratings
4.7
47%
4 Ratings

Integrates with Gmail and Google Hangouts

5.2
52%
5 Ratings
1.0
10%
3 Ratings

Integrates with Outlook

6.4
64%
6 Ratings
8.0
80%
6 Ratings

File Sharing & Management

6.4

Cisco Business Edition 7000

64%
6.2

Mitel MiCollab

62%
Cisco Business Edition 7000 ranks higher in 5/8 features

Versioning

5.6
56%
6 Ratings
N/A
0 Ratings

Video files

6.9
69%
6 Ratings
2.1
21%
4 Ratings

Audio files

7.4
74%
7 Ratings
5.5
55%
6 Ratings

Document collaboration

6.4
64%
8 Ratings
5.3
53%
5 Ratings

Access control

5.9
59%
6 Ratings
7.3
73%
7 Ratings

Advanced security features

7.0
70%
8 Ratings
7.0
70%
6 Ratings

Integrates with Google Drive

5.1
51%
4 Ratings
8.0
80%
1 Rating

Device sync

6.9
69%
6 Ratings
7.8
78%
6 Ratings

Attribute Ratings

  • Cisco Business Edition 7000 is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

Cisco Business Edition 7000

80%
9 Ratings
6.9

Mitel MiCollab

69%
12 Ratings

Support Rating

Cisco Business Edition 7000

N/A
0 Ratings
6.4

Mitel MiCollab

64%
6 Ratings

Likelihood to Recommend

Cisco Business Edition 7000

It supports around 8 to 10 collaboration applications. It's [cost-effective] considering [one-time] deployment.Helps in increasing productivity. Easy to deploy and manage platform.
Alekh SK | TrustRadius Reviewer

Mitel MiCollab

MiCollab is great for a large office to get users working from home and being able to use their home phone or cell phone like the desk phone at the office. This allows our live operators the ability to see if the end-user is on an active call before sending a new call to them. If you have a very small company of fewer than 10 people this might not be worth the investment as cell phones would work just as well.
Anonymous | TrustRadius Reviewer

Pros

Cisco Business Edition 7000

  • All in one platform that includes all the Cisco UC services in one appliance.
  • All the services are ready to use and preconfigured.
  • Tools available improve productivity and user experience.
Anonymous | TrustRadius Reviewer

Mitel MiCollab

  • Mitel MiCollab is great for working remotely. The twinning feature to allow calls directed to my office phone to ring on my cell phone is extremely convenient.
  • The feature that allows you to set which device you want to ring (desk phone, PC, cell phone) is great as even when I am in the office, I prefer to just use my cell phone.
  • The customer support for the product is first-rate. They are always present and helpful when needed.
Anonymous | TrustRadius Reviewer

Cons

Cisco Business Edition 7000

  • More cloud based services need to be added to the default service package.
  • Companies frequently require a small contact center within the UC environment. It would be nice to see a build it contact center in the box.
  • It would be nice to see some advanced AI based services (IVR voice recognition service) in the BE7K application list.
  • Call recording should be also built in.
Anonymous | TrustRadius Reviewer

Mitel MiCollab

  • Easy to use pop-up window alerts you to incoming calls, lets you transfer to VM or other users, helpful for conference calling
  • Has chat feature to tag someone when they are on the phone, or you just don't want to call
  • App for smartphone allows for desk phone to cell phone collaboration
Nathan Venno | TrustRadius Reviewer

Pricing Details

Cisco Business Edition 7000

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Mitel MiCollab

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Support Rating

Cisco Business Edition 7000

No score
No answers yet
No answers on this topic

Mitel MiCollab

Mitel MiCollab 6.4
Based on 6 answers
Support is typically handled by a reseller. Buyers should evaluate the reseller as much as they evaluate Mitel for the product suite.The few times when the reseller was not able to handle the issue directly, Mitel did step up and quickly answer/address the question/issue.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Cisco Business Edition 7000

I've used 220s and 240s too, but it takes a lot of time to set them up, a lot of time to download the iso files, and set up of datastores. 7k saves the engineer a lot of pre-build assessment and evaluation time. Gets a lot done in a lot less time, returns are a happy engineer and a happier customer.
Anonymous | TrustRadius Reviewer

Mitel MiCollab

MiCollab was great as a VOIP solution and general team collaboration solution, but it lacked in some areas, such as the mobile app, complex configuration and set up as well as the lack of user customization. Overall, the system is serviceable, but seemed rather vanilla compared to its competitors
Anonymous | TrustRadius Reviewer

Return on Investment

Cisco Business Edition 7000

  • We were able to sell it to many customers and has proved beneficial always.
  • Less number of complaints.
  • Amazing support from Cisco TAC.
Ujjwal Goel | TrustRadius Reviewer

Mitel MiCollab

  • I'm not a person in a position to really speak to this question as I'm only a user and not involved in purchasing such services. Overall, though, I believe we switched to this to save money and since we seem to be sticking with it, I have to assume that objective has been achieved.
Anonymous | TrustRadius Reviewer

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