Cisco Business Edition 7000 (discontinued) vs. Nextiva Business Phone Service

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
N/A
Cisco Business Edition 7000 was a collaboration and universal communication, VOIP / telephony, conferencing and messaging platform for enterprises of 1000 to 5000 employees. It has been discontinued, and is superseded by functionality found in Webex Calling.N/A
Nextiva Business Phone Service
Score 9.2 out of 10
N/A
Nextiva is a business communications platform that includes a VoIP solution, CRM software, BI software, cloud storage, phone and device rentals, email marketing automation software, and a contact center solution. These products can be purchased individually or together.
$18.95
per month
Pricing
Cisco Business Edition 7000 (discontinued)Nextiva Business Phone Service
Editions & Modules
No answers on this topic
Essential
$23.95
Per User Per Month
Professional
$27.95
Per User Per Month
Enterprise
$37.95
Per User Per Month
Ultimate
$67.95
Per User Per Month
Offerings
Pricing Offerings
Cisco Business Edition 7000 (discontinued)Nextiva Business Phone Service
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Cisco Business Edition 7000 (discontinued)Nextiva Business Phone Service
Top Pros
Top Cons
Features
Cisco Business Edition 7000 (discontinued)Nextiva Business Phone Service
Project Management
Comparison of Project Management features of Product A and Product B
Cisco Business Edition 7000 (discontinued)
7.3
10 Ratings
7% below category average
Nextiva Business Phone Service
-
Ratings
Task Management7.810 Ratings00 Ratings
Gantt Charts7.18 Ratings00 Ratings
Scheduling7.08 Ratings00 Ratings
Workflow Automation8.18 Ratings00 Ratings
Mobile Access7.510 Ratings00 Ratings
Search6.78 Ratings00 Ratings
Visual planning tools7.26 Ratings00 Ratings
Communication
Comparison of Communication features of Product A and Product B
Cisco Business Edition 7000 (discontinued)
7.2
10 Ratings
11% below category average
Nextiva Business Phone Service
-
Ratings
Chat6.29 Ratings00 Ratings
Notifications7.49 Ratings00 Ratings
Discussions7.39 Ratings00 Ratings
Surveys8.37 Ratings00 Ratings
Internal knowledgebase7.49 Ratings00 Ratings
Integrates with GoToMeeting7.25 Ratings00 Ratings
Integrates with Gmail and Google Hangouts7.06 Ratings00 Ratings
Integrates with Outlook6.57 Ratings00 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Cisco Business Edition 7000 (discontinued)
7.6
10 Ratings
7% below category average
Nextiva Business Phone Service
-
Ratings
Versioning6.68 Ratings00 Ratings
Video files9.76 Ratings00 Ratings
Audio files8.28 Ratings00 Ratings
Document collaboration6.79 Ratings00 Ratings
Access control7.48 Ratings00 Ratings
Advanced security features8.510 Ratings00 Ratings
Integrates with Google Drive8.94 Ratings00 Ratings
Device sync4.88 Ratings00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Cisco Business Edition 7000 (discontinued)
-
Ratings
Nextiva Business Phone Service
9.2
201 Ratings
12% above category average
Hosted PBX00 Ratings9.493 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings9.4108 Ratings
User templates00 Ratings8.8123 Ratings
Call reports00 Ratings9.2168 Ratings
Directory of employee names00 Ratings9.3163 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Cisco Business Edition 7000 (discontinued)
-
Ratings
Nextiva Business Phone Service
9.1
219 Ratings
8% above category average
Answering rules00 Ratings9.3199 Ratings
Call recording00 Ratings9.0166 Ratings
Call park00 Ratings9.1158 Ratings
Call screening00 Ratings9.1160 Ratings
Message alerts00 Ratings9.0196 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Cisco Business Edition 7000 (discontinued)
-
Ratings
Nextiva Business Phone Service
8.7
152 Ratings
5% above category average
Video conferencing00 Ratings8.774 Ratings
Audio conferencing00 Ratings9.2133 Ratings
Video screen sharing00 Ratings8.464 Ratings
Instant messaging00 Ratings8.7103 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Cisco Business Edition 7000 (discontinued)
-
Ratings
Nextiva Business Phone Service
8.7
186 Ratings
5% above category average
Mobile app for iOS00 Ratings8.7157 Ratings
Mobile app for Android00 Ratings8.6132 Ratings
Best Alternatives
Cisco Business Edition 7000 (discontinued)Nextiva Business Phone Service
Small Businesses
Stackby
Stackby
Score 9.8 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
Troop Messenger
Troop Messenger
Score 9.7 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Enterprises
HCL Connections
HCL Connections
Score 9.0 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Cisco Business Edition 7000 (discontinued)Nextiva Business Phone Service
Likelihood to Recommend
8.5
(11 ratings)
9.2
(234 ratings)
Likelihood to Renew
-
(0 ratings)
9.4
(7 ratings)
Usability
-
(0 ratings)
9.6
(5 ratings)
Availability
-
(0 ratings)
10.0
(1 ratings)
Performance
-
(0 ratings)
10.0
(1 ratings)
Support Rating
-
(0 ratings)
9.1
(8 ratings)
Online Training
-
(0 ratings)
10.0
(1 ratings)
Implementation Rating
-
(0 ratings)
9.6
(4 ratings)
Product Scalability
-
(0 ratings)
10.0
(1 ratings)
Vendor post-sale
-
(0 ratings)
9.1
(1 ratings)
Vendor pre-sale
-
(0 ratings)
9.1
(1 ratings)
User Testimonials
Cisco Business Edition 7000 (discontinued)Nextiva Business Phone Service
Likelihood to Recommend
Discontinued Products
Cisco business edition are well suited for the environment where we need regular communication as they are easy to dial and has got great features. The product is well suited for both small business and large enterprises. Speed dial, good voice quality are key features of Cisco phones. They are not well suited in scenarios where we do not have LAN connectivity or internet. Sometimes we may face latency and jitteriness which is not good.
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Nextiva
We have had great service with Nextiva Business Phone Service and it is reliable and reasonably priced for the offered features. User Friendly and minimal issues. We are able to control most of the set up for new users and or new phones when needed. Only would like to see the app - Nextiva One be enhanced with more features than it currently has.
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Pros
Discontinued Products
  • The platform supports up to 5,000 users connected at the same time in voice and video calls.
  • Everything is virtually deployed on Cisco servers with reliability.
  • Intuitive configuration and user-friendly web interface.
  • It has several types of IP phones and is compatible with legacy and multi-brand hardware with SIP protocol.
Read full review
Nextiva
  • Up-time, We've never had any sort of extended downtime because of Nextiva Business Phone Service, there services just work
  • Provisioning of supported devices is very easy to do and is almost automatic, this makes new device roll out especially smooth
  • The call flow functionality is especially smooth and intuitive to setup.
  • Their customer service is very effective and I've never waited more than 2 days for a solution, that's for more complicated issues too.
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Cons
Discontinued Products
  • More cloud based services need to be added to the default service package.
  • Companies frequently require a small contact center within the UC environment. It would be nice to see a build it contact center in the box.
  • It would be nice to see some advanced AI based services (IVR voice recognition service) in the BE7K application list.
  • Call recording should be also built in.
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Nextiva
  • The use of two apps when you're a supervisor. We have to use Unity and the Nextiva app instead of one app. It can be cumbersome.
  • Better integration with CRM's. We use Zendesk and it works ok as it does pull up customer records if we have their phone number on file. But it would be better if we could have more functionality from one place and have it write to the CRM directly.
  • Accept higher quality audio for greeting recordings. We had to trim the file size down several times losing a lot of audio quality in the process. Mono is fine since callers will only need to hear the one channel. But the Hz limit and file size limit were rough.
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Likelihood to Renew
Discontinued Products
No answers on this topic
Nextiva
Its user friendly, easy to use and has been very reliable. We have nothing but good things to say about our service with Nextiva Business Phone Service. When needed their support team has always resolved any and all issues one way or another. They have been helpful, knowledgeable and very friendly. The features vs the cost is wonderful compared to other service providers.
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Usability
Discontinued Products
No answers on this topic
Nextiva
Nextiva Business Phone Service system is very usable. We have desk phones, that were included at no cost. The function just as one would expect from an office phone system. I can also answer my calls from my PC and even on my cell phone if I have to leave the office.
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Reliability and Availability
Discontinued Products
No answers on this topic
Nextiva
We have not yet experienced any issues the Nextiva Business Phone Service availability. It has always worked as needed.
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Performance
Discontinued Products
No answers on this topic
Nextiva
Nextiva Business Phone Service performance is great. The call quality is much better than our old analog land lines at a fraction of the cost.
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Support Rating
Discontinued Products
No answers on this topic
Nextiva
Support is great. We usually get someone on the phone; they answer our questions and help us with our issues. They are responsive when we call, and there is also a wealth of information on their online help center, which will typically answer our question or send us in the right direction.
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Online Training
Discontinued Products
No answers on this topic
Nextiva
The training we received from Nextiva Business Phone Service was thorough, and detailed. It also did not take very long.
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Implementation Rating
Discontinued Products
No answers on this topic
Nextiva
No was done by Agency Owner and was done with the help of Nextiva Support and Sales team. Went very well and has been working great since then. Was originally only two phones and then we continue to add to that. We did not have any reported issues and was a great experience for our Agency and Small Business.
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Alternatives Considered
Discontinued Products
I've used 220s and 240s too, but it takes a lot of time to set them up, a lot of time to download the iso files, and set up of datastores. 7k saves the engineer a lot of pre-build assessment and evaluation time. Gets a lot done in a lot less time, returns are a happy engineer and a happier customer.
Read full review
Nextiva
We switched for better uptime, ease of use, and better tech support and got all that from Nextiva. We were constantly losing connection with our previous provider, a package service for internet and phone. The web portal is much easier to use, and the call center offers many more features.
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Scalability
Discontinued Products
No answers on this topic
Nextiva
We have not yet needed top scale up our phone system yet, but I can tell that it will be very quick and effortless to do so when the need arises.
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Return on Investment
Discontinued Products
  • It has allowed for mostly smooth communication from department to department/office to office.
  • It allows for saved phone # / last contact to appear quickly.
  • It has allowed for safety warnings/announcements to emerge all across every office so that everyone within the organization is on the same page about events when they occur.
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Nextiva
  • ROI - we are saving money, a lot of money, and we have a MUCH better phone system
  • Consolidation - we migrated 6 different phone systems in 6 different counties into one, and it's been wonderful!
  • Management - managing this system is so much better than Mitel, Panasonic, and any other system I have used. We are able to assign rights to certain staff to also make changes, and it's user friendly and almost fool proof.
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