What users are saying about
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Top Rated
5829 Ratings
46 Ratings
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Score 8.9 out of 100

Slack

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Top Rated
5829 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Feature Set Ratings

  • Slack ranks higher in 3 feature sets: Project Management, Communication, File Sharing & Management

Project Management

6.8

Cisco Business Edition 7000

68%
8.1

Slack

81%
Slack ranks higher in 7/7 features

Task Management

7.4
74%
8 Ratings
7.7
77%
142 Ratings

Gantt Charts

7.1
71%
6 Ratings
8.0
80%
51 Ratings

Scheduling

7.2
72%
6 Ratings
7.5
75%
107 Ratings

Workflow Automation

7.2
72%
6 Ratings
8.1
81%
116 Ratings

Mobile Access

6.3
63%
8 Ratings
9.2
92%
234 Ratings

Search

6.8
68%
6 Ratings
8.4
84%
234 Ratings

Visual planning tools

6.0
60%
5 Ratings
7.9
79%
75 Ratings

Communication

6.0

Cisco Business Edition 7000

60%
8.5

Slack

85%
Slack ranks higher in 8/8 features

Chat

6.3
63%
7 Ratings
9.7
97%
252 Ratings

Notifications

6.4
64%
7 Ratings
9.1
91%
249 Ratings

Discussions

5.7
57%
7 Ratings
9.2
92%
243 Ratings

Surveys

6.3
63%
6 Ratings
7.9
79%
139 Ratings

Internal knowledgebase

6.2
62%
7 Ratings
7.4
74%
139 Ratings

Integrates with GoToMeeting

5.4
54%
4 Ratings
8.0
80%
75 Ratings

Integrates with Gmail and Google Hangouts

5.2
52%
5 Ratings
8.7
87%
131 Ratings

Integrates with Outlook

6.4
64%
6 Ratings
8.3
83%
87 Ratings

File Sharing & Management

6.4

Cisco Business Edition 7000

64%
8.5

Slack

85%
Slack ranks higher in 8/8 features

Versioning

5.6
56%
6 Ratings
8.6
86%
99 Ratings

Video files

6.9
69%
6 Ratings
8.5
85%
200 Ratings

Audio files

7.4
74%
7 Ratings
8.7
87%
196 Ratings

Document collaboration

6.4
64%
8 Ratings
8.2
82%
161 Ratings

Access control

5.9
59%
6 Ratings
7.9
79%
142 Ratings

Advanced security features

7.0
70%
8 Ratings
8.2
82%
121 Ratings

Integrates with Google Drive

5.1
51%
4 Ratings
8.9
89%
156 Ratings

Device sync

6.9
69%
6 Ratings
8.8
88%
157 Ratings

Attribute Ratings

  • Slack is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

Cisco Business Edition 7000

80%
9 Ratings
9.2

Slack

92%
252 Ratings

Likelihood to Renew

Cisco Business Edition 7000

N/A
0 Ratings
9.2

Slack

92%
15 Ratings

Usability

Cisco Business Edition 7000

N/A
0 Ratings
9.1

Slack

91%
28 Ratings

Support Rating

Cisco Business Edition 7000

N/A
0 Ratings
7.7

Slack

77%
122 Ratings

Implementation Rating

Cisco Business Edition 7000

N/A
0 Ratings
10.0

Slack

100%
4 Ratings

Likelihood to Recommend

Cisco Business Edition 7000

It supports around 8 to 10 collaboration applications. It's [cost-effective] considering [one-time] deployment.Helps in increasing productivity. Easy to deploy and manage platform.
Alekh SK | TrustRadius Reviewer

Slack

I can be on a phone call and still answer questions without being interrupted. This helps with increasing the opportunities for us to serve our clients. Instead of having to update my status because of a meeting, Outlook is connected. Saves me a few steps of changing status or calls getting transferred while I am in a meeting.
Anonymous | TrustRadius Reviewer

Pros

Cisco Business Edition 7000

  • All in one platform that includes all the Cisco UC services in one appliance.
  • All the services are ready to use and preconfigured.
  • Tools available improve productivity and user experience.
Anonymous | TrustRadius Reviewer

Slack

  • Excellent in terms of tracking new and upcoming orders for business.
  • Create various channels to manage your team and departments.
  • The User Interface (UI) is friendly.
  • Portable and to use. They both have software, website and application.
  • Excellent in terms of fast communication with employer, team and co-workers.
Marvin Malinao | TrustRadius Reviewer

Cons

Cisco Business Edition 7000

  • More cloud based services need to be added to the default service package.
  • Companies frequently require a small contact center within the UC environment. It would be nice to see a build it contact center in the box.
  • It would be nice to see some advanced AI based services (IVR voice recognition service) in the BE7K application list.
  • Call recording should be also built in.
Anonymous | TrustRadius Reviewer

Slack

  • Reflecting the availability status of an individual based off of integration with other products e.g., Microsoft Outlook. Currently, it does indicate that there is a meeting on Outlook but syncing the status takes it a step further.
  • Search feature can be made better with the ability to search based on a certain criteria like a Person etc. This feature is not as mature as it can be.
Anonymous | TrustRadius Reviewer

Pricing Details

Cisco Business Edition 7000

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Cisco Business Edition 7000 Editions & Modules

Additional Pricing Details

Slack

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$8 Per User Per Month

Slack Editions & Modules

Edition
Standard$8.001
Plus$15.001
  1. Per User Per Month
Additional Pricing Details

Likelihood to Renew

Cisco Business Edition 7000

No score
No answers yet
No answers on this topic

Slack

Slack 9.2
Based on 15 answers
Slack works incredibly well and allows our whole remote-first company to work together from all around the World. The flexibility, ease of use and scalability of the solution means that we can continue to grow and make use of the team with a minimum of effort. I can see no obvious reasons why we would migrate to a different tool other than perhaps cost, but whatever savings would disappear in migration/setup time and the initial productivity loss.
Anonymous | TrustRadius Reviewer

Usability

Cisco Business Edition 7000

No score
No answers yet
No answers on this topic

Slack

Slack 9.1
Based on 28 answers
Everything just works. I think the navigation and usability is quite intuitive. I have never had to look up any information or google how to use a feature of Slack (both in the desktop form and on the mobile app). I've never heard any complaints from our other employees either. I have been asked to remind people how to set up reminders, ironically. Although that itself is really simple too (you type "/remind" and then the reminder details).
Joshua Weaver | TrustRadius Reviewer

Support Rating

Cisco Business Edition 7000

No score
No answers yet
No answers on this topic

Slack

Slack 7.7
Based on 122 answers
I've never had to contact support for Slack which is a great testament to its ease and use. Adding people outside of the organization takes a little getting used to, but ultimately allows for greater collaboration between FTE and contractors. There is no clear alternative to this software, so it's the best we can do for now.
Anonymous | TrustRadius Reviewer

Implementation Rating

Cisco Business Edition 7000

No score
No answers yet
No answers on this topic

Slack

Slack 10.0
Based on 4 answers
It always helps if you communicate to everyone in the organization how important it is to drop whatever other chat tools they are using and jump quickly to Slack. They will all fall in love with it.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Cisco Business Edition 7000

I've used 220s and 240s too, but it takes a lot of time to set them up, a lot of time to download the iso files, and set up of datastores. 7k saves the engineer a lot of pre-build assessment and evaluation time. Gets a lot done in a lot less time, returns are a happy engineer and a happier customer.
Anonymous | TrustRadius Reviewer

Slack

Slack has expanded functions and much better connection. Slack is heavily customizable whereas 3CX and Google Chat are standard across the board. To my knowledge 3CX and Google Chat do not have the thread function, expanded reactions function, group channels vs group messages, profile photos/titles for users, or customized viewing preferences
Anonymous | TrustRadius Reviewer

Return on Investment

Cisco Business Edition 7000

  • We were able to sell it to many customers and has proved beneficial always.
  • Less number of complaints.
  • Amazing support from Cisco TAC.
Ujjwal Goel | TrustRadius Reviewer

Slack

  • Slack has significantly improved team collaboration and communication, and as a result, a large number of users are now able to communicate more effectively.
  • It's easier to handle remote work with Slack because it's so simple to do so. On small projects, better communication and collaboration are essential.
  • When it comes to business environments, Slack is the best. Saving time by automating routine tasks is one benefit of the technology's existence.
Mst Rahima Khatun | TrustRadius Reviewer

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