18 Ratings
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Score 9.3 out of 100
84 Ratings
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Score 8.8 out of 100

Feature Set Ratings

  • Mimecast Secure Email Gateway ranks higher in 1 feature set: Secure Email Gateway

Secure Email Gateway

7.3

Cisco Cloud Email Security

73%
8.5

Mimecast Secure Email Gateway

85%
Mimecast Secure Email Gateway ranks higher in 6/7 features

Anti-malware

8.2
82%
3 Ratings
8.4
84%
13 Ratings

Cusomizability

5.5
55%
3 Ratings
7.7
77%
13 Ratings

Data Loss Protection

8.1
81%
3 Ratings
9.0
90%
11 Ratings

Threat Detection

8.2
82%
3 Ratings
9.0
90%
12 Ratings

Sandboxing

6.4
64%
3 Ratings
9.0
90%
10 Ratings

End-to-End Encryption

7.3
73%
3 Ratings
9.6
96%
11 Ratings

Management Tools

7.2
72%
3 Ratings
7.0
70%
13 Ratings

Attribute Ratings

  • Mimecast Secure Email Gateway is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

7.3

Cisco Cloud Email Security

73%
5 Ratings
8.8

Mimecast Secure Email Gateway

88%
25 Ratings

Usability

9.1

Cisco Cloud Email Security

91%
1 Rating

Mimecast Secure Email Gateway

N/A
0 Ratings

Support Rating

8.2

Cisco Cloud Email Security

82%
3 Ratings
8.9

Mimecast Secure Email Gateway

89%
10 Ratings

Likelihood to Recommend

Cisco

We have multiple locations (both official and non-official/remote work location/work from home sections) that heavily benefit from the protection that Cisco Cloud Email Security provides. We are confident that in the case the local effects this pandemic is further prolonged in certain areas ([lock downs], quarantines, and so on), we can easily (and prefer) and safely allow our people to continue working from the comfort, and security of their chosen location.
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Mimecast

Mimecast has been great at filtering our email for spam, phishing attempts, and potentially dangerous email attachments. We have been very happy with the reliability of the Mimecast services - I don't remember it being down in 2 years of using the service. My one complaint is that the admin console is not very easy to navigate, which makes some of the services difficult to implement. That being said, their support team has been great about walking us through these issues.
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Pros

Cisco

  • Advanced malware protection.
  • Integration with Office365.
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Mimecast

  • Email retention - convenience for the end-users to access older messages even if they've deleted them from Outlook
  • SPAM management - allows us to prevent SPAM and Phishing attacks with custom policies that fit our organizational needs
  • URL protection - allows incoming emails with a URL to be scanned and protects our end-users from clicking on malicious URLs
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Cons

Cisco

  • On certain client machines, we found that the software prevented the opening of innocuous email attachments flagging them as potentially harmful.
  • Emails with large attachment sizes can sometimes slow down the email loading process.
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Mimecast

  • The Admin Management console is absurdly complicated. For every first time we wanted to setup we've had to call their support for assistance. Support is quick and fantastic but it's so difficult to do anything yourself. They seem to have gone out of their way to call features unique things instead of using standard language from other providers so you as an IT professional know what you're looking for to setup.
  • They have lots of KB articles, which their support will point you to. They are written on the most basic level and don't actually provide the help you need. For example, the KB page will tell you the list of options on the page... but not actually tell you what you do, why you might use them, or define their terminology.
  • Their email threat management system has several nice features. One of the features available is that it will rewrite links in emails so that users click the link and it sandboxes the link, testing it on their server space and the user sees it there. This means the actual link in the email gets changed to the address of one of their servers. As a law firm, the EXACT LINKS are important to maintain in our communications and editing actual data from our clients to point to a Mimecast server is an unacceptable practice. I wish they had an alternative that did not edit the link itself on the page.
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Pricing Details

Cisco Cloud Email Security

Starting Price

Editions & Modules

Cisco Cloud Email Security editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pricing Info

    Mimecast Secure Email Gateway

    Starting Price

    Editions & Modules

    Mimecast Secure Email Gateway editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Usability

      Cisco

      It's an essential component of of security in general, making the usability 10/10 for us given that as I've previously mentioned, most (if not all) of our workers are currently remote.

      With this massive increase in "remote" locations, entails a massive increase in possible points of breach, hence, additional security is a must!
      Read full review

      Mimecast

      No answers on this topic

      Support Rating

      Cisco

      Cisco TAC support is very good since they have engineers available 24 hours a day, 365 days a year. Important to mention that you must have the support of the solution enabled to be able to receive a response from TAC and that we can be taken care of. The only drawback may be that they will not be able to see settings of the email provider you use.
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      Mimecast

      When calling them you get best in the world customer services but as previously mentioned their online community and capabilities are a bit lacking. They want you to log into their portal to see updates on issues (vs. using a public facing service) and I rarely find the answers to my issues in electronic format. Their online presence is only helpful with the simplest of issues.
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      Alternatives Considered

      Cisco

      Cisco was at least better than or equal to the others but within our budget. It provided all of the services of anti-spam, content filtering, anti-virus, DLP, encrypted email service, scalability, and more than the others. Cisco name and reputation were also key in our decision.
      Read full review

      Mimecast

      Previously we have only used the default on-premise exchange that comes with SBS. This was very simple and only provided basic filtering of spam and junk mail. We weren't able to filter impersonation mail or emails with malicious code
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      Return on Investment

      Cisco

      • Saves us precious resources by blocking unwanted E-mail right at the edge of our network.
      • Users can work more efficient when all spam and malware is stopped before reaching their inboxes.
      • Enables us to protect our outgoing mail with DKIM signing and validate all incoming mail on the most modern securiry standards.
      Read full review

      Mimecast

      • Positive - It's hard to put a dollar amount on prevention, but we have been saved many times by the email and URL security filter. Users have clicked on links which were blocked by Mimecast. We have avoided costly ransomware and virus situations many times because of this.
      • Cost savings - Mimecast has worked with us to set reasonable prices, especially because we are a non-profit. At the time of purchase they were significantly cheaper than their closest competitor (Proofpoint).
      • Subscription cost. This is a subscription product so overall it can be more expensive than an on-premise solution. However we feel that the cost was well worth the security benefits.
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