Cisco Desk Series vs. Polycom RealPresence Immersive Studio

Where it's well suited, I kind of covered this earlier with our different areas, being able to call out to emergency services, be able to accept phone calls from all the different patients that need to have their medications. And with some of the medications it has an hour from compounding to delivering before it expires. So having that desk phone is very key to making sure patients are getting their needed medications or it's not so suited. I don't think that there really is a place where it's not suited because you need a phone to be able to do business.

Incentivized

I find Polycom RealPresence to be useful when having one on one conversations in purpose built rooms for video conferencing. That is where the quality of the product shines. However, I dislike using Polycom Real Presence for any sort of content sharing because of the issues around resolution.If I need to share content of any kind, I prefer to use other teleconferencing solutions.

Incentivized

• The video conferencing feature is very good and it makes it very easy for multiple stake holder's calls
• The extended monitor feature makes the job easy by simply connecting it and using it
• Webex assistant and as we use the Cisco Webex Desk Pro platform it becomes easy walkthrough

Incentivized

• Allows video conferencing with eagle eye view on the speaker
• Crystal clear audio and video with zero lagging and freezing
• Very fast connections to the conferences

Incentivized

• The WebRTC function that's used for certain meeting types should include a progress bar. A lot of users think the device is frozen.
• At entry, the price was a bit high. I haven't bought one recently.
• More backgrounds would be nice.

Incentivized

• Back end setup isn't very intuitive.
• Every now and then we get a delay when conferencing and using multiple features.

Incentivized

Simple, Fantastic and always improving with software upgrades

Incentivized

It is fairly easy to set up and use both for the administrator and the end user.

Incentivized

I have not had to use support yet as our use of Webex Desk Pro is so new, but all the questions that I have had have been answered with such promptness and clarity that it is clear Cisco has a passion about this device and about providing high quality in all that they do. Their support is top notch and you will never need to fear when reaching out to them.

Incentivized

Organisation decided to went ahead with Cisco Webex Desk Pro becase of these following key differences: 1.- Microphone: Advanced noise-canceling microphone array vs Built-in microphone with Logitech MeetUp. 2.- Speakers: Superior Sound system vs Built-in speakerphone with Logitech MeetUp. 3.- Display: 27-inch 4K touchscreen vs. No touchscreen with Logitech MeetUp. Cisco TAC support is great.

Incentivized

Polycom RealPresence Immersive Studio is well established and is 10 years ahead of the current market. On doing my research I was amazed at the fact that Polycom RealPresence Immersive Studio has been trusted for years and used by astronauts, that's one feet no product can take away from Polycom RealPresence Immersive Studio as it takes on to show high quality and required support to reach that far.

Incentivized

• For team work, projects are completed sooner and you can make a profit
• Saving time and this means the possibility of more profit
• If the number of projects is large, the investment will return quickly
• The software license fee is too high

Incentivized

• Frustrated user base - issues almost every week with the systems.
• Successfully reduced travel costs - when it works. For quick one-off meetings, Polycom RealPresence makes for easy face to face communications. However, for more serious conversations, travel is preferred.
• Lack of integration into other tools. Polycom Realpresence is an entirely separate product from all of our other communications tools and does not provide an easy point of integration to hop into a video conference. As a result, using Polycom RealPresence is always a planned activity, never ad hoc.

Incentivized