Likelihood to Recommend Cisco Duo is extremely well-suited for someone wanting to add MFA to an on-premise Active Directory environment. Some of the other vendors in this space do provide this feature, but they do not natively support it. One of the top competitors in this space requires signing up with another third-party service to make this integration possible. Less moving parts for something as crucial as this is a huge benefit and having only one vendor to point fingers at makes troubleshooting much simpler.
Read full review For our use case we have been using it extensively for centralizing the automated backup creation per scheduled time intervals for critical datastores and servers. Designed a backup plan DR plan accordingly and have everything integrated. To have better sleep for operational overhead in the event of ransomware attack or cloud systems going down in one region, this automation tremendously helps us to get a new env running in few minutes with less manpower.
Read full review Pros Speed - it's fast with almost no delay between triggering the MFA request and receiving the notification on an iPhone Security - in addition to the added MFA layer, a simple, 4-digit passcode can be added to the authentication request Ease of use - it doesn't scare users. It's simple to install, configure, and use. Dave Brown Computer and Information Systems Manager
Read full review We like the option of downloading backed up files both individually and as a group. The ransomware protection is a security feature that puts our minds at ease when it comes to the safety of our data. The Customer Success team does frequent reach outs and technical health checks. Read full review Cons If you need to integrate some legacy applications to Cisco Secure Access by Duo, it's not easy. If you want to have more detailed information and reports, you need to pay more for the licensing. The basic option is not enough. A constraint could be that each employee has to install it on their personal smartphone, which some don't like. But, there is an alternative using SMS, although sometimes it takes too long to receive the message. Read full review Advanced Ransomware Recovery doesn't work for all Druva offerings, that would be a great feature to have. The archiving feature could also offer more price flexibility. Seating up the initial configurations can be a little tedious due to the length of the documentation involved. Read full review Likelihood to Renew There are a lot of competing solutions on the market; however, Duo "just works", and there is little to no learning curve for the new members to be acclimated to it. As long as that continues I see it as the preferred option moving forward
Dustin Hovey Founder // Freelance Digital Marketing Consultant
Read full review This is the second company I've brought to Druva. Just today, I was tasked with recovering a file from a user that last saw it 6 months ago. I was able to restore it in under 5 minutes of getting the request. It's really that easy.
Read full review Usability La interfaz es intuitiva y fácil de navegar, lo que permite a los usuarios administrar sus dispositivos y acceder a las políticas sin problemas. La integración con las aplicaciones SSO y SaaS facilita aún más el proceso de acceso, mejorando la experiencia del usuario.
Read full review The product is easy to navigate and manage. Setup and configuration is also easy. We did not need to pay for any additional professional services. Our account team worked with use on the integration. It was not complex or difficult to learn how to setup and use. End users also have the ability to log in and manage their own files and emails
Read full review Reliability and Availability In the last 5+ years we've been using Duo, there may have been 1 outage that impacted us. We do receive periodic notifications of issues but, for the most part, they impact carriers or functionality that we either don't use, or do not care about.
Read full review Like any service, there are scheduled maintenance periods and unscheduled outages, however outages have been very limited and fortunately have not had any impact on our environment.
Read full review Performance We do not see any degradation of performance of the protected applications. There are occasional lags in receiving the push but no show stooppers.
Read full review Page response in the admin center is acceptable- rarely are we waiting for data to load. Backup speeds seem fine, and restore speeds are OK considering it's likely pulling data from cold storage. It often takes 30-60 seconds for the restore to begin transferring files, but speeds are acceptable thereafter
Read full review Support Rating Since it’s a reputable company, I have received technical support when needed and I trust that if anything else happens I can contact them with any issues. I haven’t experienced bad customer service and I totally feel supported while using this authentication method. No complains so far and the high rating!
Read full review We had an issue in my first year that took a long time to fix. The support guy was awesome, took screen shots, filled me in, was professional, but it just took so long. I do think that was an anomaly, but it certainly sticks out nonetheless. Beyond that, we've had pretty good support "relationships" with the reps. They're usually pretty prompt at getting back and quite knowledgeable. Just make sure you have your proxies updated, because that's always step 1!
Read full review In-Person Training There was no in person training but checking the box was the only way I could complete all of the questions.
Read full review They are very well knowledgeable. They conducted a two day training session and they explained each and everything.
Read full review Online Training This was not organized training but the videos that Duo provides to teach you how to install a particular integration are top notch.
Read full review As an administrator, if I had a user who needed additional training, it was available. As an Administrator, the product was so easy I didn't need it
Read full review Implementation Rating Implementation was straight forward and you can isolate different scenarios in order to test new application setup or add to an existing setup. Gui interface is pretty easy to understand and follow. I had no experience with Duo and still manage to easily set up new policies and rules.
Read full review Implementation from cloud ranger to Druva Data Resiliency Cloud platform was a seamless integration experience to upgrade the policies and license for continual backup/recovery support. This may be one of the best "set it and forget it" apps for backup solutions, that also allow notifications for failures etc...
Read full review Alternatives Considered Our school is based in Microsoft 365. Azure has a product built into their licensing (provided you have purchased the appropriate level or the add-on product.) The MFA in Azure is a work in process and doesn't offer broad integration options as Duo does. We didn't look into any other commercial products.
Read full review When evaluating Druva Data Resiliency Cloud, we compared it against several market leaders. After extensive testing, we confirmed that Druva Data Resiliency Cloud stacks up well against these products due to the following features: Ease of use Simple to setup & configure Eliminates up front cost, commitment and capacity planning Immutable by default Flexible configuration options Single management interface
Read full review Scalability So far, the only limits we've encountered were tied to our imagination. Duo's strong list of supported integrations is amazing.
Read full review We started very small with this product, only backing up key officers' laptops. After our initial experience, we found it very easy to scale up the product to all company laptops and expand into file servers, VMWare servers, and other production-level data, like Office 365 and Teams. We found the product very easy to scale while remaining intuitive and efficient to use.
Read full review Return on Investment Very positive ROI given it is inexpensive for a small group and helps us secure our most valuable IT assets. Lack of extreme policy granularity results in higher administrative overhead, as there is no middle ground (i.e. MFA every time or not at all). Read full review Using Druva has simplified greatly the backup process. Once fully configured to your business needs, Druva provides a fast amount of backups. Druva has saved a lot of time for the IT team. Usually time is wasted by staff members searching for a missing email. Now, they reach out to us or use their own Druva account to locate a missing email quickly and easily. Read full review ScreenShots Druva Data Resiliency Cloud Screenshots