Item: Druva Security Cloud
Rating: 9
Author: Marty Goldstein

Overall Satisfaction with Druva inSync

Use Cases and Deployment Scope

As an Office 365 Administrator, I have to be able to identify and manage risk. We value the Microsoft O365 cloud platform, but when it comes to restoring deleted files, their restoration process is awful! I have significant piece of mind when files are deleted from our SharePoint sites, that instead of going into the "recycling bin", I can restore the entire Document Library or Site as needed, to the day before. This alone has saved me a lot of time!

Pros and Cons

Pros

Restoring users and deleted files from both Cloud and desktop applications, with only a few button click.
The InSync dashboard allows me to see where all my assets are and when their last backups occurred.
The installation process was VERY easy. So getting everyone up and running was painless.

Cons

Restoration Log Report, should match file name to Microsoft's Activity log. One for one comparison helps to ensure that all files were restored.
They need a report that also allows me to know if a backup process is taking a more than normal amount of time. I had one user whose backup started August 28th and was still running Sept 15th. This to me, would be a "failed" backup, but it was just stuck and none of their reports alerted me.
I really don't have a third issue, Druva Rocks!

Return on Investment

I have lived through the restoration process and must admit, the security I feel having Druva now, compared to before when I just relied on Microsoft, is life changing for me! If I see that someone accidently deleted 2,700 files (due to improperly Un-Sycning a SharePoint synced folder). I don't even flinch. In the past, with Microsoft, it would have been a nightmare to restore.
Peace of mind, is the biggest ROI I can think of!

Alternatives Considered

Druva stood out because it not only backed up the laptops, but Exchange, OneDrive and SharePoint, in one solution.

Implementation Rating

I sent invitations and walked everyone through the process. It was so painless that I would do it again!

Key Insights

Do you think Druva Security Cloud delivers good value for the price?

Yes

Are you happy with Druva Security Cloud's feature set?

Yes

Did Druva Security Cloud live up to sales and marketing promises?

Yes

Did implementation of Druva Security Cloud go as expected?

Yes

Would you buy Druva Security Cloud again?

Yes

Other Software Used

Microsoft Office 365, Microsoft Power BI, Replicon TimeAttend, Concur Travel and Expense, Snagit, Webex Meetings, Adobe Acrobat DC

Likelihood to Recommend

The scope of reports provided within the Druva portal is good, however the details needed to verify against Microsoft Activity logs, is where Druva needs to improve. When the point was raised to the Druva Support team, they took immediate action to try and help ensure that in future incidents, the reports would more closely align to the reports from Microsoft activity logs. This helps me to verify that ALL the files deleted were indeed restored.

Using Druva inSync

Users and Roles

42 - We have Consultants, HR and Finance, who all use Druva inSync.

Support Headcount Required

Business Processes Supported

Accidentally deletion of files.
Laptop failure.

Innovative Uses

To new to answer.

Future Planned Uses

Streamline SharePoint Migration, from Client to Internal Team site.

Likelihood to Renew

We live in the cloud, Microsoft has some wonderful features, but the fact that you can't search and filter the recycling bin is a huge issue for us Admins.

Evaluating Druva inSync and Competitors

Products Replaced

Yes - MozyPro was the previous desktop backup, we did not have a Cloud OneDrive or SharePoint backup and that proved to be very painful. After 7 tech support calls to Microsoft, I literally gave us trying to figure out what files had been deleted from a site. Microsoft kept asking, what files were deleted, to which I responded, I don't know, that is why I wanted to restore the whole site!!!!

Key Differentiators

Product Features
Product Usability
Analyst Reports

During the evaluation process, Druva was the least expensive when you take into account that MozyPro only backed up our desktop. When Carbonite purchased MozyPro, they also added the cloud backup. However, their bid was still higher than Druva's complete solution.

Evaluation Lessons Learned

I did a very thorough evaluation. I would not change anything that I did, except move quicker on getting it purchased.

Druva inSync Implementation

Implementation Details / Implementation Partner

Implemented in-house

Implementation Phases

Change Management Lessons

Change management was minimal

Implementation Issues

Getting time on everyone's schedules, where they were going to be home for the first complete backup. There are some users that have a lot of content so backup had to run over night.

Druva inSync Training

Training Types Used

Online training

In-Person Training

Online Training

As an administrator, if I had a user who needed additional training, it was available. As an Administrator, the product was so easy I didn't need it.

Druva inSync Support

Druva Security Cloud Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response	None

Premium Support

Yes - Desktop support is the one area that I value most. If a machine is down and has to be replaced, the ease of installation and duration of "down time" are significant issues. Knowing that, if I could not help the employee, Druva could helps give me piece of mind.

Bug Resolution

Exceptional Examples of Druva Security Cloud Support

During a recent "Un-Sync" action performed by a user, thousands of files were deleted. With the support of Druva, I was able to restore all the files and verify to the user that everything was made whole. That is the most valuable thing I could do. Druva is working hard to make sure that their reports more closely align with the Microsoft Activity reports, so the verification process is easier to reassure the user and team that all files were restored.

Support Rating

I have dealt with MANY support teams in my role as system administer for: Office 365, Concur, Replicon, Webex, Adobe, Dataprise, and MozyPro. The support team at Druva, is far and above the best! They respond quickly, they take action when needed, and they are easy to understand (meaning they don't talk too Techy, to my users). I am very please with all the support we receive from this team!

Using Druva inSync

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar	None

Easy Tasks

Setup
Restoration
Monitoring

Difficult Tasks

Backup Restoration Reporting

Mobile Interface Availability and Impressions

Yes - Have not use it yet, so too new to rate.

Usability

I have recommended this product to both Microsoft employees and Dataprise employees, so their clients can have the piece of mind that Druva brings me. They all agree that Microsoft's site restoration process is difficult at best, and the ease of restoration with Druva is of great value.

Integrating Druva inSync

Ease of Integration

With only a few steps, each user within our company is backing up their Exchange and OneDrive, what more could you ask for!