What users are saying about
5 Ratings
1 Rating
5 Ratings
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Score 7.5 out of 100
1 Rating
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Score 10 out of 100

Likelihood to Recommend

Cisco Finesse

Cisco Finesse integrates the traditional functions of the contact center and contact management in a simplified client desk to the agents and supervisors of the said center.
Arturo Lopez | TrustRadius Reviewer

DCDial

Any business can utilize DCDial, however, DCDial is less appropriate for companies that have a very small number of customers and simply do not need a dialer to reach out to them.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Cisco Finesse
9.1
DCDial
Agent dashboard
Cisco Finesse
9.0
DCDial
Validate callers
Cisco Finesse
9.0
DCDial
Outbound response
Cisco Finesse
9.0
DCDial
Call forwarding
Cisco Finesse
9.0
DCDial
Click-to-call (CTC)
Cisco Finesse
8.0
DCDial
Warm transfer
Cisco Finesse
8.0
DCDial
Predictive dialing
Cisco Finesse
8.0
DCDial
Interactive voice response
Cisco Finesse
10.0
DCDial
REST APIs
Cisco Finesse
10.0
DCDial
Call scripts
Cisco Finesse
10.0
DCDial
Call tracking
Cisco Finesse
10.0
DCDial
Multichannel integration
Cisco Finesse
8.0
DCDial
CRM software integration
Cisco Finesse
10.0
DCDial

Workforce Optimization (WFO)

Cisco Finesse
9.3
DCDial
Inbound call routing
Cisco Finesse
10.0
DCDial
Omnichannel inbound routing
Cisco Finesse
8.0
DCDial
Recording
Cisco Finesse
10.0
DCDial
Quality management
Cisco Finesse
10.0
DCDial
Call analytics
Cisco Finesse
10.0
DCDial
Historical reporting
Cisco Finesse
8.0
DCDial
Live reporting
Cisco Finesse
9.0
DCDial
Customer surveys
Cisco Finesse
10.0
DCDial
Customer interaction analytics
Cisco Finesse
9.0
DCDial

Pros

Cisco Finesse

  • Multifunctional.
  • Intuitive tool.
Arturo Lopez | TrustRadius Reviewer

DCDial

  • Payment IVR. Now, there is no need to call us every time when a client wants to make a payment. Now, they can do that on their own at any time.
  • Compliance Suite. DCDial is fully-compliant. Once we've set up our account, we don't have to worry about compliance anymore.
  • Payment Processing. DCDial offers lots of ways to collect payments and the most amazing thing is that they don't charge for payment processing features; they all are included in the plan.
Anonymous | TrustRadius Reviewer

Cons

Cisco Finesse

  • Integration with third-party applications could be better.
  • Integration with mobile application.
Arturo Lopez | TrustRadius Reviewer

DCDial

  • I'd update their system design a bit to make it more visually appealing but it doesn't impact my productivity.
Anonymous | TrustRadius Reviewer

Support Rating

Cisco Finesse

Cisco Finesse 10.0
Based on 1 answer
We have hardly had any problems, but the attention provided when we need support has been very fast and effective
Arturo Lopez | TrustRadius Reviewer

DCDial

DCDial 10.0
Based on 1 answer
I gave DCDial the 10/10 rating because our team loves DCDial ever since we had our initial demo with Haze and I personally got really impressed by DCDial's functionality.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Cisco Finesse

We have all of these working in collaboration, and Finesse integration was the necessary application for the registration of our agents
Arturo Lopez | TrustRadius Reviewer

DCDial

We have evaluated CallFire, CallHub, CloudTalk, and PhoneBurner, but unlike DCDial, none of them offer Click Campaigns that require us to press each phone number manually (non-automated dialing) to dial a specific person and ensure compliance at the same time. As the debt collection agency, we have to make sure we are fully compliant.
Anonymous | TrustRadius Reviewer

Return on Investment

Cisco Finesse

  • Quality and effectiveness.
  • Utility.
Arturo Lopez | TrustRadius Reviewer

DCDial

  • Our team managed to eliminate the number of unproductive calls.
  • We were able to increase agent connection rates.
  • Inbound callers are happy now because they don't have to wait in a queue (decreased customer wait time).
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Cisco Finesse

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

DCDial

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Cisco Finesse
9.0
DCDial
10.0

Support Rating

Cisco Finesse
10.0
DCDial
10.0

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