What users are saying about
25 Ratings
5 Ratings
25 Ratings
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Score 8.1 out of 100
5 Ratings
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Score 9.1 out of 100

Feature Set Ratings

    Contact Center Software

    8.3

    Cisco Finesse

    83%

    DCDial

    Feature Set Not Supported
    N/A
    Cisco Finesse ranks higher in 13/13 features

    Agent dashboard

    8.4
    84%
    9 Ratings
    N/A
    0 Ratings

    Validate callers

    8.7
    87%
    8 Ratings
    N/A
    0 Ratings

    Outbound response

    7.9
    79%
    9 Ratings
    N/A
    0 Ratings

    Call forwarding

    8.7
    87%
    8 Ratings
    N/A
    0 Ratings

    Click-to-call (CTC)

    8.2
    82%
    6 Ratings
    N/A
    0 Ratings

    Warm transfer

    8.4
    84%
    7 Ratings
    N/A
    0 Ratings

    Predictive dialing

    8.2
    82%
    7 Ratings
    N/A
    0 Ratings

    Interactive voice response

    8.5
    85%
    6 Ratings
    N/A
    0 Ratings

    REST APIs

    8.1
    81%
    5 Ratings
    N/A
    0 Ratings

    Call scripts

    8.0
    80%
    6 Ratings
    N/A
    0 Ratings

    Call tracking

    8.4
    84%
    9 Ratings
    N/A
    0 Ratings

    Multichannel integration

    8.5
    85%
    6 Ratings
    N/A
    0 Ratings

    CRM software integration

    8.5
    85%
    6 Ratings
    N/A
    0 Ratings

    Workforce Optimization (WFO)

    8.3

    Cisco Finesse

    83%

    DCDial

    Feature Set Not Supported
    N/A
    Cisco Finesse ranks higher in 9/9 features

    Inbound call routing

    8.1
    81%
    9 Ratings
    N/A
    0 Ratings

    Omnichannel inbound routing

    7.8
    78%
    5 Ratings
    N/A
    0 Ratings

    Recording

    8.2
    82%
    7 Ratings
    N/A
    0 Ratings

    Quality management

    9.0
    90%
    7 Ratings
    N/A
    0 Ratings

    Call analytics

    8.2
    82%
    8 Ratings
    N/A
    0 Ratings

    Historical reporting

    8.5
    85%
    8 Ratings
    N/A
    0 Ratings

    Live reporting

    8.5
    85%
    8 Ratings
    N/A
    0 Ratings

    Customer surveys

    8.8
    88%
    7 Ratings
    N/A
    0 Ratings

    Customer interaction analytics

    8.0
    80%
    6 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • DCDial is rated higher in 1 area: Likelihood to Recommend
    • Cisco Finesse and DCDial are tied in 1 area: Support Rating

    Likelihood to Recommend

    8.4

    Cisco Finesse

    84%
    9 Ratings
    9.6

    DCDial

    96%
    3 Ratings

    Support Rating

    10.0

    Cisco Finesse

    100%
    2 Ratings
    10.0

    DCDial

    100%
    1 Rating

    Likelihood to Recommend

    Cisco Finesse

    Cisco Finesse offers an exceptional user experience collaboration software that achieves customer satisfaction from the first moment with easy access and a unique customizable interface that offers easy access to multiple assets and information sources allowing the advancement of processes saving time and improving the relationship with the clients helping to guarantee a fast and accurate service. It is a software that allows the interaction with the client in a professional and efficient way with a transparent integration with the Cisco Collaboration portfolio with traditional functions and access to information quickly and safely.
    Sara Estevez | TrustRadius Reviewer

    DCDial

    This software is very useful to all companies that want to increase their sales through customer service or call centers for their sales. It has worked very well for us, being able to solve minor failures, it is one of the best-priced software, compared to everything it offers.
    Melanie Tobiasson | TrustRadius Reviewer

    Pros

    Cisco Finesse

    • Keep detail record of the agent and supervisor activity.
    • Help to create agent and give them access to different teams and different skill groups.
    • Allows the supervisor to keep a track record of the agent different states like ready, not ready, in call, [etc...]
    Anonymous | TrustRadius Reviewer

    DCDial

    • Integrates seamlessly with our CRM products.
    • Call tracking capabilities.
    • A fully compliant call center suite.
    Alex Wilson | TrustRadius Reviewer

    Cons

    Cisco Finesse

    • Cisco Finesse is a customer service tool that provides quality service with features that fit our needs, integrating traditional functions to offer fast and efficient service to our customers from wherever they are, it is perfect and indicated.
    Oliver Torres | TrustRadius Reviewer

    DCDial

    • I'd update their system design a bit to make it more visually appealing but it doesn't impact my productivity.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Cisco Finesse

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    DCDial

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Support Rating

    Cisco Finesse

    Cisco Finesse 10.0
    Based on 2 answers
    We have hardly had any problems, but the attention provided when we need support has been very fast and effective
    Arturo Lopez | TrustRadius Reviewer

    DCDial

    DCDial 10.0
    Based on 1 answer
    I gave DCDial the 10/10 rating because our team loves DCDial ever since we had our initial demo with Haze and I personally got really impressed by DCDial's functionality.
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    Cisco Finesse

    We used to use Dialpad and it was a great tool. Since switching to Cisco Finesse, we have had no issues with call forwarding, call transfers, or holding. We no longer experience any issues with our callers in the queue or any issues with call playback for quality assurance. Cisco Finesse has made things much easier around the office.
    Dominic Farrow | TrustRadius Reviewer

    DCDial

    We have evaluated CallFire, CallHub, CloudTalk, and PhoneBurner, but unlike DCDial, none of them offer Click Campaigns that require us to press each phone number manually (non-automated dialing) to dial a specific person and ensure compliance at the same time. As the debt collection agency, we have to make sure we are fully compliant.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    Cisco Finesse

    • Cisco brought us into the modern world of calls and call recording capabilities.
    • Cisco's crashes would cripple operations at times.
    • Overall functionality for visibility was a vast improvement from Avaya.
    Anonymous | TrustRadius Reviewer

    DCDial

    • Call tracking capabilities.
    • Easy monitoring and reporting features.
    • Compliant call center suite.
    Alex Wilson | TrustRadius Reviewer

    Screenshots

    Add comparison