Cisco Finesse vs. DCDial

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cisco Finesse
Score 8.4 out of 10
N/A
Cisco Finesse is a product designed to improve customer support delivered via contact centers. Described by Cisco as a next-generation agent and supervisor desktop, Cisco Finesse provides a collaborative experience for communities that interact with your customer service organization. Finesse's user-centric design is stated to enhance satisfaction for your customer-care representatives.N/A
DCDial
Score 9.4 out of 10
Small Businesses (1-50 employees)
DCDial is a cloud call center provider located in Atlanta, GA USA. As a full-featured call center platform, DCDial renders a spectrum of services. DCDial offers solutions for a number of industries including but not limited to e-commerce, financial, healthcare, real estate, travel, insurance industries. DCDial allows integration facilities into existing CRMs as well as its own Cloud API to run with existing system. The vendor states that DCDial offers affordable and flexible pricing plans…N/A
Pricing
Cisco FinesseDCDial
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Cisco FinesseDCDial
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
Cisco FinesseDCDial
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Cisco Finesse
8.4
6 Ratings
1% above category average
DCDial
-
Ratings
Agent dashboard8.06 Ratings00 Ratings
Validate callers8.75 Ratings00 Ratings
Outbound response8.16 Ratings00 Ratings
Call forwarding9.15 Ratings00 Ratings
Click-to-call (CTC)8.93 Ratings00 Ratings
Warm transfer8.94 Ratings00 Ratings
Predictive dialing8.04 Ratings00 Ratings
Interactive voice response8.03 Ratings00 Ratings
REST APIs8.02 Ratings00 Ratings
Call scripts8.03 Ratings00 Ratings
Call tracking8.36 Ratings00 Ratings
Multichannel integration8.93 Ratings00 Ratings
CRM software integration8.13 Ratings00 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Cisco Finesse
8.3
6 Ratings
1% above category average
DCDial
-
Ratings
Inbound call routing8.16 Ratings00 Ratings
Omnichannel inbound routing7.63 Ratings00 Ratings
Recording7.95 Ratings00 Ratings
Quality management9.04 Ratings00 Ratings
Call analytics8.35 Ratings00 Ratings
Historical reporting8.95 Ratings00 Ratings
Live reporting8.55 Ratings00 Ratings
Customer surveys8.74 Ratings00 Ratings
Customer interaction analytics7.43 Ratings00 Ratings
Best Alternatives
Cisco FinesseDCDial
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
8x8 Contact Center
8x8 Contact Center
Score 7.5 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Eleveo
Eleveo
Score 9.2 out of 10
Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
Calabrio Teleopti WFM
Calabrio Teleopti WFM
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Cisco FinesseDCDial
Likelihood to Recommend
8.5
(6 ratings)
9.5
(3 ratings)
Support Rating
10.0
(1 ratings)
10.0
(1 ratings)
User Testimonials
Cisco FinesseDCDial
Likelihood to Recommend
Cisco
I didn't personally hate working with Finesse as an end-user, but the frequent bugs and crashes were troublesome. While the frequency wasn't daily or weekly, it was enough to be memorable and difficult to work through. At times the software would crash across the board and take 15 minutes to recover, which pending call volumes, could be highly problematic. When it was working I had few issues or complaints.
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DCDial
This software is very useful to all companies that want to increase their sales through customer service or call centers for their sales. It has worked very well for us, being able to solve minor failures, it is one of the best-priced software, compared to everything it offers.
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Pros
Cisco
  • Keep detail record of the agent and supervisor activity.
  • Help to create agent and give them access to different teams and different skill groups.
  • Allows the supervisor to keep a track record of the agent different states like ready, not ready, in call, [etc...]
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DCDial
  • Integrates seamlessly with our CRM products.
  • Call tracking capabilities.
  • A fully compliant call center suite.
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Cons
Cisco
  • While adding skill group to the agent a direct find and assign button should be there.
  • In [the] case of multiple skill groups to be added there is a chance of ambiguity [and] different colour code can be used to distinguish.
  • User interface can be improvised.
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DCDial
  • I'd update their system design a bit to make it more visually appealing but it doesn't impact my productivity.
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Support Rating
Cisco
We have hardly had any problems, but the attention provided when we need support has been very fast and effective
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DCDial
I gave DCDial the 10/10 rating because our team loves DCDial ever since we had our initial demo with Haze and I personally got really impressed by DCDial's functionality.
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Alternatives Considered
Cisco
We used to use Dialpad and it was a great tool. Since switching to Cisco Finesse, we have had no issues with call forwarding, call transfers, or holding. We no longer experience any issues with our callers in the queue or any issues with call playback for quality assurance. Cisco Finesse has made things much easier around the office.
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DCDial
We have evaluated CallFire, CallHub, CloudTalk, and PhoneBurner, but unlike DCDial, none of them offer Click Campaigns that require us to press each phone number manually (non-automated dialing) to dial a specific person and ensure compliance at the same time. As the debt collection agency, we have to make sure we are fully compliant.
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Return on Investment
Cisco
  • Cisco Finesse is a pivotal piece of HubSpot's world renowned Customer Support team, seamlessly integrating with our product to deliver our customers the highest level of support.
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DCDial
  • Call tracking capabilities.
  • Easy monitoring and reporting features.
  • Compliant call center suite.
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ScreenShots

DCDial Screenshots

Screenshot of Dashboard pageScreenshot of Compliance Suite