Cisco Finesse vs. DCDial
Cisco Finesse vs. DCDial
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Cisco Finesse | N/A | Cisco Finesse is a product designed to improve customer support delivered via contact centers. Described by Cisco as a next-generation agent and supervisor desktop, Cisco Finesse provides a collaborative experience for communities that interact with your customer service organization. Finesse's user-centric design is stated to enhance satisfaction for your customer-care representatives. | N/A | |
DCDial | Small Businesses (1-50 employees) | DCDial is a cloud call center provider located in Atlanta, GA USA. As a full-featured call center platform, DCDial renders a spectrum of services. DCDial offers solutions for a number of industries including but not limited to e-commerce, financial, healthcare, real estate, travel, insurance industries. DCDial allows integration facilities into existing CRMs as well as its own Cloud API to run with existing system. The vendor states that DCDial offers affordable and flexible pricing plans… | N/A |
Cisco Finesse | DCDial | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Cisco Finesse | DCDial | |
---|---|---|
Top Pros | ||
Top Cons |
|
|
Cisco Finesse | DCDial | ||||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Contact Center Software |
| ||||||||||||||||||||||||||||||||||||||||||
Workforce Optimization (WFO) |
|
Cisco Finesse | DCDial | |
---|---|---|
Small Businesses | CloudTalk Score 9.5 out of 10 | 8x8 Contact Center Score 7.7 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Eleveo Score 9.1 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Calabrio Teleopti WFM Score 7.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Cisco Finesse | DCDial | |
---|---|---|
Likelihood to Recommend | 8.5 (6 ratings) | 9.5 (3 ratings) |
Support Rating | 10.0 (1 ratings) | 10.0 (1 ratings) |
Cisco Finesse | DCDial | |
---|---|---|
Likelihood to Recommend | Cisco | DCDial |
Pros | Cisco | DCDial |
Cons | Cisco | DCDial |
Support Rating | Cisco | DCDial |
Alternatives Considered | Cisco | DCDial |
Return on Investment | Cisco | DCDial |
ScreenShots | DCDial Screenshots |