Cisco Headsets vs. Cisco Room Phone

For day to day work and official virtual meetings/calls the headsets are best suited. They are compact, handy, lightweight with a dynamic mic and good control. However, I don't think that for intense audio recording and voice modulations I'll rely on the products because the market is so diversified and on branding part there are so many options available which directly affects Cisco's market. So, for busy jam packed with work office day if you need good comfortable experience Cisco Headsets come very handy.

Incentivized

If you are already using Webex and Cisco room video systems, the Room Phone is a fantastic option to enable audio/meeting functionality in small conference rooms and huddle rooms at a very reasonable cost. Audio is fantastic and installation is simple. With split registration capability, this device can meet most, if not all, requirements for these rooms and could even be used for private offices and home offices, a definite value as work from home becomes more ubiquitous

• Cancel the noise side of things. You can't hear anything in the background. I quite often talk really loud because I can't hear myself talking and it's comfortable. They are really comfortable. We've got the wireless ones and they just sit so comfortably on your head. Amazing.

Incentivized

• Easy Webex join experience like the Webex app and room devices
• Large, color display with a familiar Webex look and feel
• Easy setup and management with Webex Control Hub cloud and Unified CM on-prem
• High end audio experience
• Proximity integration for meeting join and screen sharing

• Being able to adjust the sound profiles from places other than a phone app
• Make it so the USB wireless dongle is reliable
• The touch controls on the outside don't always seem to work reliably the ones on the back work just fine

Incentivized

• Wires are bulky (lighter weight HDMI would be beneficial for a cleaner install)
• Far end video (possibly a future enhancement?)

I have yet to find a use case where the 730 is not appropriate. The audio quality and active noise cancellation capabilities are excellent, and the portability puts it above many alternatives.

Incentivized

Very easy to use for both Webex and on-prem calling.

Too expensive and too heavy and too uncomfortable. It just didn't deliver the experience that we thought we would get based on the price. I can get the same features, for cheaper, with a more comfortable headset from another vendor. So overall this one just never got put on the final list.

Incentivized

We have not had any issues with the device, but expect support to be as good as Cisco always has been for us.

We selected Cisco headsets because of our long-term existing partnership with Cisco, something we value. But that being said, there are competitor headsets that I've seen at the same price that offer far more functionality, which I guess could be improved in the Cisco headsets.

Incentivized

I've use a lot of the Webex Room devices and the Room Phone is a great transition for the traditional conference phone to a modern UI and platform with Control Hub integration. Like all the other major OS platforms out there, the push to unify the user interface has some real advantages and I think that Cisco is accomplishing that goal here.

• Superior quality has enhanced overall experience of meeting and calls
• High compability and Ability to connect to wide range of devices have increased ease of working
• Decent battery life and quick-charge is desirable for long calls
• Pairing fails sometimes and requires multiple tries which is time consuming
• Unintentional unmuting/muting during client call can cause major issues. There is requirement for a smart mute feature

Incentivized

• Expanded the options to enhance the value of small spaces