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Cisco Identity Services Engine (ISE) vs. SAP Customer Data Solutions

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Cisco Identity Services Engine (ISE)

    Score9 out of 10
    N/AThe Cisco Identity Services Engine (ISE) offers a network-based approach for adaptable, trusted access everywhere, based on context. It gives the user intelligent, integrated protection through intent-based policy and compliance solutions.N/A

    SAP Customer Data Solutions

    Score8.1 out of 10
    N/AThe SAP Customer Data Cloud, based on Gigya (acquired by SAP in 2017) is a product suite that allows users to identify consumers, business customers, or partners across devices and channels to drive registrations and engagement; manage access, permission, and consent; and transform data into unified customer profiles.N/A
    Pricing
    Cisco Identity Services Engine (ISE)SAP Customer Data Solutions
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Cisco Identity Services Engine (ISE)SAP Customer Data Solutions
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Cisco Identity Services Engine (ISE)SAP Customer Data Solutions
    Considered Both Products
    Cisco
    No answer on this topic
    SAP
    No answer on this topic
    Key User Insights
    Would buy again
    97%
    Would buy again
    144 Answers
    98%
    Would buy again
    50 Answers
    Delivers good value for the price
    97%
    Delivers good value for the price
    128 Answers
    100%
    Delivers good value for the price
    44 Answers
    Happy with the feature set
    96%
    Happy with the feature set
    142 Answers
    100%
    Happy with the feature set
    51 Answers
    Lived up to sales and marketing promises
    93%
    Lived up to sales and marketing promises
    99 Answers
    95%
    Lived up to sales and marketing promises
    37 Answers
    Implementation went as expected
    84%
    Implementation went as expected
    115 Answers
    93%
    Implementation went as expected
    39 Answers
    Features
    Cisco Identity Services Engine (ISE)SAP Customer Data Solutions
    Tag Management
    Comparison of Tag Management features of Cisco Identity Services Engine (ISE) and SAP Customer Data Solutions
    Feature
    Cisco Identity Services Engine (ISE)
    -
    Ratings
    SAP Customer Data Solutions
    7.8
    27 Ratings
    5% below category average
    Tag library00 Ratings7.826 Ratings
    Tag variable mapping00 Ratings7.824 Ratings
    Ease of writing custom tags00 Ratings7.825 Ratings
    Rules-driven tag execution00 Ratings7.825 Ratings
    Tag performance monitoring00 Ratings8.024 Ratings
    Page load times00 Ratings7.925 Ratings
    Mobile app tagging00 Ratings7.524 Ratings
    Library of JavaScript extensions00 Ratings7.623 Ratings
    Audience Segmentation & Targeting
    Comparison of Audience Segmentation & Targeting features of Cisco Identity Services Engine (ISE) and SAP Customer Data Solutions
    Feature
    Cisco Identity Services Engine (ISE)
    -
    Ratings
    SAP Customer Data Solutions
    7.5
    28 Ratings
    8% below category average
    Standard visitor segmentation00 Ratings8.028 Ratings
    Behavioral visitor segmentation00 Ratings8.027 Ratings
    Traffic allocation control00 Ratings4.227 Ratings
    Website personalization00 Ratings9.926 Ratings
    Customer Data Management
    Comparison of Customer Data Management features of Cisco Identity Services Engine (ISE) and SAP Customer Data Solutions
    Feature
    Cisco Identity Services Engine (ISE)
    -
    Ratings
    SAP Customer Data Solutions
    6.4
    29 Ratings
    24% below category average
    Account Scoring00 Ratings8.027 Ratings
    Customer Data Governance00 Ratings8.928 Ratings
    Data Connectors00 Ratings4.329 Ratings
    Data Enhancement00 Ratings5.229 Ratings
    Data Ingestion00 Ratings6.129 Ratings
    Data Storage00 Ratings2.529 Ratings
    Data Visibility00 Ratings8.029 Ratings
    Event Data00 Ratings6.127 Ratings
    Identity Resolution00 Ratings8.927 Ratings
    Best Alternatives
    Cisco Identity Services Engine (ISE)SAP Customer Data Solutions
    Small Businesses
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    Twilio Segment
    Score8.4 out of 10
    Medium-sized Companies
    FireMon
    Score7.9 out of 10
    Treasure AI
    Score9 out of 10
    Enterprises
    Cisco IOS Security
    Score9.6 out of 10
    Treasure AI
    Score9 out of 10
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    User Ratings
    Cisco Identity Services Engine (ISE)SAP Customer Data Solutions
    Likelihood to Recommend
    9.0
    (146 ratings)
    9.0
    (58 ratings)
    Likelihood to Renew
    9.4
    (4 ratings)
    9.5
    (10 ratings)
    Usability
    7.9
    (6 ratings)
    9.1
    (7 ratings)
    Availability
    9.4
    (4 ratings)
    9.0
    (57 ratings)
    Performance
    9.0
    (1 ratings)
    7.3
    (7 ratings)
    Support Rating
    7.3
    (7 ratings)
    9.1
    (8 ratings)
    In-Person Training
    -
    (0 ratings)
    9.1
    (2 ratings)
    Online Training
    -
    (0 ratings)
    9.1
    (7 ratings)
    Implementation Rating
    8.4
    (4 ratings)
    7.3
    (7 ratings)
    Configurability
    8.0
    (1 ratings)
    9.1
    (1 ratings)
    Contract Terms and Pricing Model
    8.4
    (2 ratings)
    -
    (0 ratings)
    Ease of integration
    7.2
    (4 ratings)
    9.1
    (1 ratings)
    Product Scalability
    8.0
    (1 ratings)
    9.1
    (1 ratings)
    Vendor post-sale
    10.0
    (1 ratings)
    4.5
    (1 ratings)
    Vendor pre-sale
    9.0
    (1 ratings)
    4.5
    (1 ratings)
    User Testimonials
    Cisco Identity Services Engine (ISE)SAP Customer Data Solutions
    Likelihood to Recommend
    Cisco
    Well suited... I've used it for both wired and wireless access, and it's perfect for that. In addition to enforcing security on the port, you can also lock down east-west traffic. When you get to the point where you're configuring secure group tags and things like that, you can keep people from getting to places they shouldn't. Basically, you could turn your entire network into a firewall if you wanted to. You can secure access based on the identity of any given user through role-based authentication. For example, if you have salespeople and you don't want them accessing your financial or PCI environment, they authenticate as a salesperson and you can completely stop them from getting to any of that. That's really important, especially for us. Our payment card infrastructure servers are heavily locked down. Granted, in our situation, we firewall all that off anyway, but you still don't want some random individual to be able to even attempt that sort of thing. That's what it's really good for. I'm trying to think of a weakness. I don't know. We don't really struggle with it. There's nothing that I use it for where I wish it were better, at least not that I can think of offhand. I'm sure there are things, I just can't think of anything off the top of my head.
    Incentivized
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    SAP
    It's best suited for business business to turn digital interaction in to richer and high value and experience that reach across computing platform also it offers a holistic and integrated approach to managing customer data and enhancing and personalized experience.it also draw actionable insights.because it offers wide range of products . perfect customer insight data solutions
    Incentivized
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    Pros
    Cisco
    • manageable scaled administrative access to network devices as needed
    • Great use as a radius server which allows proper authentication and authorization into the network
    • Multiple conditions that can be utilized to grant users access based on their role in the organization
    Incentivized
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    SAP
    • SAP's Customer Data Solutions provide a comprehensive customer view by collecting detailed data, including age, web activity, and buying history.
    • The software's strong analytics features give valuable information about how customers use content and products, so we can enhance our strategies.
    • SAP Customer Data Solutions offers insights to create specific marketing campaigns that sort audiences by preferences, browsing, and purchase behavior.
    Incentivized
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    Cons
    Cisco
    • Trustsec needs more documentation and configuration best practice examples
    • The licensing model can be difficult to explain and understand for customers
    • Difficult to get an accurate benchmark to know exactly how many Cisco Identity Services Engine nodes and the size of the deployment should be
    Incentivized
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    SAP
    • I find the interface a bit complex and challenging to navigate. I remember having difficultly grasping it completely especially when I was new to the system. Simplifying the user experience would make it more accessible for everyone, making tasks quicker and more intuitive.
    • integrating it seamlessly with other software and platforms could enhance its functionality. I would really really love an integration between BenchMark email marketing tool.
    Incentivized
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    Likelihood to Renew
    Cisco
    We are so very reliant on Cisco Identity Services Engine at this point that finding another solution would be a big hassle for us.
    Incentivized
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    SAP
    On the whole I am really impressed with SAP Customer Data Solutions and would highly recommend that other professionals look at this software to enhance their B2C and B2B sales
    Incentivized
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    Usability
    Cisco
    For us the solution is very easily useable on its own. Perhaps that has to do because we started using ISE in the 1.2 days and have seen it grow during the years. Policy creation, etc. is all very visible and thus easy to use. Deployment of multiple nodes is also incredibly easy and flexible. You can easily add or remove nodes as you wish.
    Incentivized
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    SAP
    We mostly work with the API which is of very good quality and is well documented.However, some of our success is also due to having very talented developers on staff, and also understanding advanced gamification design. The tool supports a talented team! It won't actually do everything for you automatically.
    Read full review
    Reliability and Availability
    Cisco
    We do have to occasionally reboot the servers when they get low on memory, but we're also a few versions behind. Availability has generally been pretty good though with no major outages in the time that we've had it implemented.
    Incentivized
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    SAP
    The platform pulls data from multiple sources, cleaning, and restructuring it allowing us to expand our growth opportunities by providing highly tailored suggestions on each page for our visitors which made it tremendously simple for us to provide rich and customized experiences to our visitors in the best way possible.
    Incentivized
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    Performance
    Cisco
    yes it does. depending on where you coming from. Logs are pretty busy same as report. it also depending on devices count and design.
    Incentivized
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    SAP
    There are some latency issues. The 24 hour caching problem mentioned earlier is a problem. Sometimes the Gigya system makes two calls instead of a single call if we go directly to the social platform. For this reason, it's sometimes more efficient to go direct rather than use Gigya.
    Read full review
    Support Rating
    Cisco
    Cisco support is second to none, both in terms of how you access support but also the knowledge of the individual support teams. If you focus on one technology and provide "manufacturer support" then you can rest assured that you are accessing Cisco's top individuals. I feel like this is a USP for Cisco support.
    Incentivized
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    SAP
    We have had multiple instances of help from Gigya to get our custom implementation working, including detailed technical assistance to a third party. We have found Gigya to be thorough and timely in their responses to all queries, which are consistently excellent.
    Read full review
    In-Person Training
    Cisco
    No answers on this topic
    SAP
    because it was made directly in the company
    Incentivized
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    Online Training
    Cisco
    Training can only cover certain areas, there are a lot of areas training just can't cover. You have to learn by doing it.
    Incentivized
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    SAP
    They trained me in a train the trainer model. I then trained the internal team. Total training was about two hours, with an additional two hours for system setup.
    Training was maybe a little thin, but the system was fairly easy to learn and this wasn't really a problem.
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    Implementation Rating
    Cisco
    I think our system integrators lacks some competencies and this has led to an implementation that is still perfectible. (i.e. dedicating an interface for intra-cluster communication)
    Incentivized
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    SAP
    There was a bit of a learning curve in the beginning, and perhaps we were unclear on some of our requirements. Once they figured out what we wanted though, things went pretty smoothly. Just some minor hiccups in the beginning
    Read full review
    Alternatives Considered
    Cisco
    I think all give some visibility of device monitoring and management, but Cisco Identity Services Engine gives a good way to manage more details about the device in a centralized way that gives a wider range of monitoring and control than the other softwares individually. I don't think Cisco Identity Services Engine eliminates the need for these other software as of now, but there is potential for Cisco Identity Services Engine to be able to take over more of these roles.
    Incentivized
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    SAP
    Resources and specialized IT personnel is needed for the effective administration and deployment of Informatica Customer 360. This resource-intensive for smaller organizations. Although Informatica has the ability to integrate, the process of setting up and establishing these integrations can be difficult and may call for programming experience.
    Incentivized
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    Contract Terms and Pricing Model
    Cisco
    Cisco ISE was competitively priced and Cisco was able to leverage some of our existing contracts to help ease the purchase.
    Incentivized
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    SAP
    No answers on this topic
    Scalability
    Cisco
    It's fully customised and comprehensive. only thing is you need to know what you want. Proper research and planning would save lots of time and effort .
    Incentivized
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    SAP
    because the platform actually allows you to scale at any time if designed following best practices
    Incentivized
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    Return on Investment
    Cisco
    • I don't know about negatives because we haven't seen it right now, but positive impact is one is the roadmap we have. And now since we are going ahead with doing the deployment of Cisco ISE, we see that we are getting closure to, so at the end of the day, we have to make sure that operationally we stay excellent. So that's where operational excellence comes in. Cisco ISE is basically addressing that for us. Right now we are in a situation if there is a WIFI issue or if there is an authentication issue, it gets really difficult to isolate the problem. But with Cisco ISE , this functionality is going to come in. So we believe that it would be a good ROI.
    Incentivized
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    SAP
    • Having a single, stremlined point of entry for the customers improves the overall customer experience
    • By the same reason, maintenance costs are reduced because interventions focus on a single object
    • It's versatile in its integration so there is no need to change the surrounding software ecosystem
    Incentivized
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    ScreenShots

    Cisco Identity Services Engine (ISE) Screenshots

    Screenshot of Cisco Identity Services Engine (ISE)

    SAP Customer Data Solutions Screenshots

    Screenshot of Customer Login in SAP Enterprise Consent and Preference ManagementScreenshot of User Identities report dashboardScreenshot of Search by Custom Fields windowScreenshot of Customer Data DataflowScreenshot of Account InformationScreenshot of SAP Customer Data Platform