Cisco Meraki MV vs. Coremetrics / IBM Digital Analytics (discontinued)

Cisco Meraki MV is always my first choice when recommending camera solutions and networking products. Having a reliable, aesthetically pleasing design, and great video quality heavy product was a must for our environment. What we needed could not be found in competitors, and the reputation of Cisco Meraki MV made the choice a simple one.

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IBM analytics has continued to improve upon the days of being the original core metrics. After using the updated version for quite some time, it has been great at providing the needed analytics to measure ROI and goal performance for our quarterly KPI's. It has resulted in a great increase in web engagements although we are a midsize company, smaller outfits may not need such an expensive option.

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• It uses AI for object detection as I talked about earlier, being able to detect people vs. cars...
• Single pane of glass management in the Meraki Dashboard
• Installation is as easy as plug and play
• Searchable video insight for data such as motion or people detection

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• IBM CXA comprises an acquisition called Tealeaf. This tool has deep heritage and this is evident in its present-day capabilities.
• The Universal Behaviour Exchange or UBX puts the concept of personalisation at the forefront. The ability to combine physical (analog) and digital transactions to create the complete picture of a customer journey, is a stand out benefit.
• The solution does not have to involve the purchase of software. IBM CXA can be sold as a service bundled with analytics as a service. This not only lowers the cost of ownership, it gets around one of the principal issues. Strong staff with design and analytical capability to drive the solution and deliver tangible benefits.
• The seamless integration of Watson AI services to help with the heavy lifiting. Watson reinforces the analytical focus this solution has and can learn to recognise situations specific to a company.

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• I would it is best solution in the market but it would be awesome to have it integrated with badging system and when someone comes near the door, Cisco Meraki MV takes a pic and runs an algorithm at the backend to check if it employee or not if it is automatically open the door

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• The user interface is in Flash, which can be very frustrating and slow at times. Apparently, this is to be transitioned in a future release.
• Can only segment the last 93 days of data. Any historical segmentation beyond the 93 days must be run in Explore (which is credit based, and has its own limitations with the number of credits per month, based on the initial contract with IBM).
• Reports can only display 93 days of data at a given time for custom date ranges. There are pre-programmed date ranges setup with IBM during implementation (last week, last month, last quarter etc.), but are not flexible enough to answer more specific questions.
• Certain reports cannot have segments applied, making answering some simple questions a bit more tricky. For example, I can create a segment around mobile devices and apply it to the marketing channels report, but I can't create a marketing channel segment and apply it to the mobile reports.
• Built in API calls allows for nice report design and automation.

The Cisco Meraki MV equipment and solution is one of the equipment that we have bought, setup, configured that is requiring minimal maintenance. It may cost more in subscriptions but it basically pays off by not requiring attention or work done by any of my techs. Easy to use and it just work.

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IBM Digital Analytics is a great solution for our clients and I believe they offer the best solution for the retail space. We have access to IBM support via email or live chat and they can answer many of the reporting questions that come up. IBM is receptive to our feedback of the product so I am confident they will continue making improvements

Very simple to use and set up. Just plug in the camera to a PoE enabled switch port that has a DHCP server behind it, add it to a network in the dashboard and you will start seeing the video feed. It takes longer to type this than to do the configuration

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Very easy to implement and use.

Never had any issues

As reports are templated, the system is pretty quick. Sometimes you have to wait a bit for a report to render. Or you might have to re-load the page. But there is no real issue here and the system is on par with other similar systems.

The Cisco Meraki support team is very responsive and they escalate quickly within the team to find people who have the required knowledge. It can take a while to get things fixed if firmware of software changes are needed, but they keep in touch and do get there. The Cisco Meraki community is another excellent source of assistance and helped me when we initially used Meraki MV cameras.

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Overall, the level of support is very good and I would say it is a strong asset of the solution. However, you can sometimes feel that there is a difference of level among the support team.

Online training is really great. One of the best assets that they have. Lots of great videos, pop quizzes at the end of each module. Fantastic. Other tools have similar features, but not as good.

See previous comment: reading and understanding the encyclopedic implementation guide is a must.

We liked Meraki MVs because we could add them to our existing Meraki network and have a single pane of glass for managing the network and security. We also like the ease of use and cost of the Meraki solutions. There are various other solutions on the market, but for our team Meraki makes the most sense.

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Much of the work we did in IBM Digital Analytics could have been answered through Google Analytics, a much simpler, agile and FREE solution set. Not mention, given the vast number of Google Analytics USERS, free and actionable support is simply a click away ... this compared to IBM Digital Analytics fractured and often absent support service.

I don't even know if there is a limit to Meraki product's scalability! We can group so many campus[es], offices, [and] organizations under the same cloud based dashboard that I don't even know what is the maximum devices count...if there is one. For our customers and us, it has never been an issue

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This solution can support large amount of data and transaction. The way that user management features are built, it shows it is meant for large organizations.

• Positive: Takes less time to review footage as the AI motion search allows for our customers to not have to wander through footage.
• Positive: All in one software with the security cameras has let one of our customers increase their ROI but $10,000 annually as they no longer have to purchase separate monitoring software for security, it's all integrated.
• If you're looking to save money out of the gate, this could technically be a negative impact as this solution does cost a little bit to get going with the cameras and the licenses, but they are multi year licenses (Which include support) that allow for you to incorporate your security for 3, 5 , 7 or 10 years into the future.

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• We spend too much time trying to work around bugs on the new UI.
• We spend too much time trying to figure out how to make certain segments work because support and the knowledge center are lackluster.
• Our sales rep is very unresponsive and leaves us searching for a lot of answers on our own, including what other products we may benefit from that IBM offers.

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