What users are saying about
41 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.1 out of 100
48 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Attribute Ratings

  • ManageEngine Desktop Central is rated higher in 1 area: Likelihood to Recommend
  • Cisco Meraki SM and ManageEngine Desktop Central are tied in 2 areas: Usability, Support Rating

Likelihood to Recommend

9.0

Cisco Meraki SM

90%
11 Ratings
9.3

ManageEngine Desktop Central

93%
10 Ratings

Likelihood to Renew

Cisco Meraki SM

N/A
0 Ratings
6.0

ManageEngine Desktop Central

60%
1 Rating

Usability

9.0

Cisco Meraki SM

90%
1 Rating
9.0

ManageEngine Desktop Central

90%
1 Rating

Support Rating

8.0

Cisco Meraki SM

80%
4 Ratings
8.0

ManageEngine Desktop Central

80%
7 Ratings

Product Scalability

8.6

Cisco Meraki SM

86%
5 Ratings

ManageEngine Desktop Central

N/A
0 Ratings

Likelihood to Recommend

Cisco Meraki SM

One of the scenarios where we can apply Cisco System Manager is when our company has the need to manage, monitor and support mobile devices and portable computing equipment, allowing us centralized management and remote support for devices. If we have devices apple system manager has more features. A scenario where it does not apply is when we have mobile devices that are not compatible with the SM software.
Anonymous | TrustRadius Reviewer

ManageEngine Desktop Central

It is a great tool for remote access to computers which allows you to take full control of the organization's computers. The remote access is very easy to use and clean GUI. It stores information from previous remote visits [to] computers. It can easily transfer files and we even can chat with users through [the] chat option which is very fast and responsive.
Junaid Ghani | TrustRadius Reviewer

Pros

Cisco Meraki SM

  • We can create templates for our mobile devices that make new hardware deployments a breeze.
  • Pushing out new with Apple Business Manager is easy and efficient.
  • We get tons of real-time information on our devices and useful historical information and logs.
  • Kiosk and Single App mode is great for single purpose tablets.
Philip Dixon | TrustRadius Reviewer

ManageEngine Desktop Central

  • Provide so many tools during the remote control (blank screen to the end-user, transfer files, chat, video call, send commands like Ctrl+Alt+Del).
  • Install / Uninstall software silently for the end-user, without the need for their participation.
  • Keeping the machines up to date using the patch deployment (for Windows and 3rd parties).
  • Automate the regular maintenance like deleting temporary files, emptying the recycle bin, and disk defragmentation out of operational hours.
  • Scheduled Wake On Lan the machines to execute some tasks, like prevent maintenance, install/uninstall software or patches. Obviously, it also can power off the machines after tasks are performed.
Gerardo Varillas | TrustRadius Reviewer

Cons

Cisco Meraki SM

  • Limited ability for "command line" functions. For example, we had a laptop that was stolen and showed to be online, but we could not wipe it. We were able to access a command prompt, but it would not accept DISKPART or FORMAT commands to try and make the PC unusable.
  • The GPS location is not terribly accurate and frequently it "guesses" location based off of an IP address rather than actually activating the GPS on the device. This makes tracking lost/stolen devices very difficult.
  • Difficulty getting devices to correctly show their status in the dashboard. For example, I can have a PC that is online and connected to the Internet, but shows to be offline in the dashboard. Only after refreshing many times would it indicate that the PC was actually online, thus allowing me to administer it.
Anonymous | TrustRadius Reviewer

ManageEngine Desktop Central

  • Sometimes it will report that systems are missing patches when they are really not.
  • I wish it was able to pull warranty details for computers directly instead of having to enter manually.
Ray Koch | TrustRadius Reviewer

Pricing Details

Cisco Meraki SM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

ManageEngine Desktop Central

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Likelihood to Renew

Cisco Meraki SM

No score
No answers yet
No answers on this topic

ManageEngine Desktop Central

ManageEngine Desktop Central 6.0
Based on 1 answer
The other tools we use do not have an inventory management tool. Also not many tools we use intergrate well with this product.
Anonymous | TrustRadius Reviewer

Usability

Cisco Meraki SM

Cisco Meraki SM 9.0
Based on 1 answer
It has is easy to use overall and is very powerful. The learning curve for the system is very small and I have found it easy to train members of our team to use it. It can fit any size organization and the support is excellent. The ROI is well worth it. If you have a multiplatform ecosystem, this tool is near perfect.
Laurance J. Specht | TrustRadius Reviewer

ManageEngine Desktop Central

ManageEngine Desktop Central 9.0
Based on 1 answer
Responds well to basic needs:1. Update2. Image/Re-image endpoints3. Mass deployment4. Pop-Up communications
Anonymous | TrustRadius Reviewer

Support Rating

Cisco Meraki SM

Cisco Meraki SM 8.0
Based on 4 answers
We have found that Cisco Meraki has always had very good customer support. In the rare case, when we have needed assistance they have always been quick to respond and solve the issue.
Anonymous | TrustRadius Reviewer

ManageEngine Desktop Central

ManageEngine Desktop Central 8.0
Based on 7 answers
They are very quick to respond to issues. They are also very open to product improvement or feature requests. Support is based in India which can cause communication difficulties.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Cisco Meraki SM

The only product I have used that is similar is Apple Configurator. While a powerful solution, it requires physical access to the devices which is not always possible, especially on a large site. Meraki is able to achieve many of the same functions as the Apple configurator but without ever needing to physically access the device, other than initial setup and registration.
Anonymous | TrustRadius Reviewer

ManageEngine Desktop Central

We selected ManageEngine Desktop Central because it is easy to implement, and their support is very good. It has very good functionality, rolled into one, in how well it handles these features. Also, there is nothing that compares to the cost-effective nature of this product. We recommend ManageEngine Desktop Central. It's one of the best solution from the market.
Neil Johnson | TrustRadius Reviewer

Scalability

Cisco Meraki SM

Cisco Meraki SM 8.6
Based on 5 answers
It’s scalable up to a point and will scale well from small to a medium business, however, as a business grows and policies get more mature or detailed, you might have to later upgrade to a more appropriate enterprise solution such as MaaS360 or AirWatch. This solution however, will last quite a long tome for a growing business.
Matthaniel Cowell | TrustRadius Reviewer

ManageEngine Desktop Central

No score
No answers yet
No answers on this topic

Return on Investment

Cisco Meraki SM

  • Our immediate take away has been a savings of thousands a year in MDM fees. We were paying around $3.00 a device with our previous MDM and our average with Meraki is about $1.88 per device. That while providing far more functionality than our previous provider.
Mike Madsen | TrustRadius Reviewer

ManageEngine Desktop Central

  • The impact has been positive. Being able to manage entire sets of assets, rather than addressing them one at a time, has been huge. The ability to deploy an application without disturbing an end-user is great as well.
  • No negative impact on ROI.
Steve P | TrustRadius Reviewer

Add comparison