What users are saying about
37 Ratings
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Score 8.5 out of 100
29 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

Cisco Meraki SM

The free tier of Meraki SM was excellent and we used it for a few years. We now use the paid version. Meraki SM is excellent for schools that need to manage large amounts of iPads without needing to maintain physical contact with them. We are a small primary school on a single site however Meraki SM is able to handle larger sites. Devices are able to be configured so that the permissions are automatically set depending on the current user, or the current location. This allows for excellent customization. In my experience, Meraki SM works best when used with iPads. It does have some features for managing other devices but I have not used it for this.
Anonymous | TrustRadius Reviewer

ManageEngine Desktop Central

Simple to use for managing endpoints (mass deployments, imaging, remote control) [and] simple to learn for new users. Simple to implement.Not very good at reporting Software Inventory and not suitable for controlling non-office assets (Additional add-on needed).
Anonymous | TrustRadius Reviewer

Pros

Cisco Meraki SM

  • The tagging feature is quite nice. One of the tags we use is for lost/stolen devices and we have it configured to email us when one of these devices show to be online. This allows us to take actions (such as remote wipe, track GPS, etc).
  • The ability to configure Geofences is also a nice feature to have. This allows us to restrict where our clients/employees are able to utilize the device.
  • Cloud-based management offers the ease of management which simply is not found with on-premises solutions.
Anonymous | TrustRadius Reviewer

ManageEngine Desktop Central

  • System inventory - ManageEngine scans every computer, listing a detailed report of all hardware and software.
  • Patch management - Microsoft products and most third party software receive security updates on a regular schedule without user intervention.
Anonymous | TrustRadius Reviewer

Cons

Cisco Meraki SM

  • Currently the application addition to Meraki has gone through some changes that make it not as user friendly as it used to be but has improved some areas of the function such as easy of deployment.
  • It would be nice to have the ability to reset a users password from the control panel. This function is currently missing.
  • Some of the navigation within the panel is not the best. It is a little obscure at times where you need to go for certain functions. For instance, to manage users, instead of a nav feature just saying, Manager Users, you have to know to click on a link simply called, "General". This could be improved.
Mike Madsen | TrustRadius Reviewer

ManageEngine Desktop Central

  • Sometimes it will report that systems are missing patches when they are really not.
  • I wish it was able to pull warranty details for computers directly instead of having to enter manually.
Ray Koch | TrustRadius Reviewer

Likelihood to Renew

Cisco Meraki SM

No score
No answers yet
No answers on this topic

ManageEngine Desktop Central

ManageEngine Desktop Central 6.0
Based on 1 answer
The other tools we use do not have an inventory management tool. Also not many tools we use intergrate well with this product.
Anonymous | TrustRadius Reviewer

Usability

Cisco Meraki SM

Cisco Meraki SM 9.0
Based on 1 answer
It has is easy to use overall and is very powerful. The learning curve for the system is very small and I have found it easy to train members of our team to use it. It can fit any size organization and the support is excellent. The ROI is well worth it. If you have a multiplatform ecosystem, this tool is near perfect.
Laurance J. Specht | TrustRadius Reviewer

ManageEngine Desktop Central

ManageEngine Desktop Central 9.0
Based on 1 answer
Responds well to basic needs:1. Update2. Image/Re-image endpoints3. Mass deployment4. Pop-Up communications
Anonymous | TrustRadius Reviewer

Support Rating

Cisco Meraki SM

Cisco Meraki SM 8.0
Based on 4 answers
We have found that Cisco Meraki has always had very good customer support. In the rare case, when we have needed assistance they have always been quick to respond and solve the issue.
Anonymous | TrustRadius Reviewer

ManageEngine Desktop Central

ManageEngine Desktop Central 8.0
Based on 7 answers
They do an excellent job but there is always a little room for improvement. Otherwise they do an excellent job!
Ray Koch | TrustRadius Reviewer

Alternatives Considered

Cisco Meraki SM

It was the most affordable and provided our company with the features we needed. Even after multiple re-evaluations, we were still able to justify the on-going use of Cisco Meraki SM over the the more expensive options. The others provide some more features, but Meraki provides the most features a growing business needs at an affordable price.
Matthaniel Cowell | TrustRadius Reviewer

ManageEngine Desktop Central

We selected ManageEngine Desktop Central because it is easy to implement, and their support is very good. It has very good functionality, rolled into one, in how well it handles these features. Also, there is nothing that compares to the cost-effective nature of this product. We recommend ManageEngine Desktop Central. It's one of the best solution from the market.
Neil Johnson | TrustRadius Reviewer

Scalability

Cisco Meraki SM

Cisco Meraki SM 7.8
Based on 3 answers
It is super easy to add users and deploy MDM license on all new devices on the dashboard. It’s also quite simple to personalize the policies from different teams, sites, or apply rules on a certain type of devices versus another. There are many levels to safely allow managers and admins to control the solution.
Anonymous | TrustRadius Reviewer

ManageEngine Desktop Central

No score
No answers yet
No answers on this topic

Return on Investment

Cisco Meraki SM

  • Allowed us to track phone data usage to save on data overage costs
  • Billing of applications to specific departments cut down on administrative hours spent looking at bills line by line
  • Track and recover lost or stolen devices with fairly accurate GPS
Anonymous | TrustRadius Reviewer

ManageEngine Desktop Central

  • The impact has been positive. Being able to manage entire sets of assets, rather than addressing them one at a time, has been huge. The ability to deploy an application without disturbing an end-user is great as well.
  • No negative impact on ROI.
Steve P | TrustRadius Reviewer

Pricing Details

Cisco Meraki SM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ManageEngine Desktop Central

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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