Cisco Room Phone vs. Grasshopper

Good scenario: Medium rooms with requires a good coverage of sound where people are located 3 meters far from the device works very good. Less appropriate: areas where using wired extension microphone are no allowed. This is could be a challenge if you have a table without holes to pass cabling through.

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Grasshopper is well suited for basic needs of texting in and out as well as calling out if you would like to avoid using your personal line. It also eliminates the need to have a dedicated land land in your office or business. You can obtain a vanity number and forward calls through grasshopper.

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• Easy device monitoring and management
• Great audio quality
• Great mic coverage/pickup for small to medium rooms (huddle rooms)
• Built in wireless share capabilities
• Webex Integration
• Consistent user experience (compared to other Cisco room systems)
• Can be used with other platforms

• I like that there are differing voicemails for each extension, to keep up with the image of calling a separate line.
• I love the voicemail text emails. I believe we pay a little extra, but worth every penny for those urgent calls while I am in a meeting.
• The cost is very reasonable for the value added to our company.

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• Currently no video presentation on external HDMI screen

• It would be nice to have the ability to transfer some calls to another Grasshopper IVR, for those customers who mistakenly dial the wrong number (we have two incoming numbers, one for corporate and one for sales).
• Likewise, it would be nice to have the ability to forward to a toll-free number, which would have allowed us to work around the inability to transfer between IVRs (see above).
• Lastly, it would be great to have an 'emergency' switch setting (default off but could be toggled on) that would let us override all IVR settings and transfer all incoming calls elsewhere (either to a direct dial or toll free number) for those rare times when we cannot take any calls (such as a weather emergency OR the one time each year we take all of our staff on a retreat) - that would allow us to send all calls to a backup answering service rather than just voicemail.

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I gave Cisco Room Phone this usability rating because, in my opinion, Cisco Room Phones are ok for everyday work

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Invited by TrustRadius (TR) on Vendor's Behalf

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The admin functions are kind of confusing in the old interface which was my most recent experience on the admin side.

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We have not had any issues with the device, but expect support to be as good as Cisco always has been for us.

When I was setting up my account I contacted support a couple of times. They were also very professional, personable, and helpful. Their response is prompt and thorough. I'm confident I can get any question answered as well as help with any issue I might have. That's pretty important to me.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

The Cisco Room Phone is much better than most of its competitors because it leverages the use of Cloud features. Others vendor requires the use of an on-premises system to work out. Other advantage is to power up using an ethernet cable with PoE (power over ethernet), thus eliminating the need for power supplies.

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Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

I have not used any other phone services like Grasshopper. I know that there is another option out there called Ruby, which is more like a virtual receptionist but since I did not try it out I cannot compare the two. When I started my company I found the services that Grasshopper offers to be perfect. It still works for us and we have no need to change to anything else right now.

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Independently Invited by TrustRadius

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• Less need of AV Integration
• 360 degree of coverage
• Easy to use

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Invited by TrustRadius (TR) on Vendor's Behalf

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• It's allowed us to keep cost down. Other phone systems can seriously get outrageous in implementation and monthly fees!
• It's allowed our team the confidence to work in locations outside of the office and still be seen as professionals.
• It's decreased the amount of time spent on unwanted sales calls via the call screening application.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info