Cisco Room Phone vs. Skype (discontinued)

Good scenario: Medium rooms with requires a good coverage of sound where people are located 3 meters far from the device works very good. Less appropriate: areas where using wired extension microphone are no allowed. This is could be a challenge if you have a table without holes to pass cabling through.

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Having interacted with a new replacement tool, Microsoft Teams, it is challenging to recommend Skype, as it lacks some essential features, such as being less equipped with the latest updates, and it is not platform-independent, causing issues on PCs and phones, as well as during calls that might hinder work.

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• Easy device monitoring and management
• Great audio quality
• Great mic coverage/pickup for small to medium rooms (huddle rooms)
• Built in wireless share capabilities
• Webex Integration
• Consistent user experience (compared to other Cisco room systems)
• Can be used with other platforms

• The instant chat function is great. Very straightforward, easy to use, easy to learn, no technical issues.
• Video calls are pretty easy also, user friendly and a mostly stable connection with no issues.
• Voice calls are easy also, eliminates the need for an external landline or the need to use your cell phone. Clear connections, not really any dropped calls.

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• Currently no video presentation on external HDMI screen

• Skype is a RESOURCE hog. People who have limited bandwidth will have poor call quality.
• It is hard to figure out how to use emojis and upload images in the chat.
• The background images do not fool anybody....it is clearly not your real background.

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I have given this rating as this need to give more than that as it's very helpful for us and makes our work more efficient and fast.

I gave Cisco Room Phone this usability rating because, in my opinion, Cisco Room Phones are ok for everyday work

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Skype is not as good as Facetime in terms of ease to glance at it and figure out how it works. I think that's a result of Skype trying to be too many things at once. A lot of the menu and UI could be streamlined, and I would jettison some of the additional functions that have been tacked on over the years to simplify. That being said, while some options are slightly hard to find, they all work flawlessly once found.

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We have not had any issues with the device, but expect support to be as good as Cisco always has been for us.

I am not aware of the current support level for Skype for business, as I have never used even though I have the product. However, the support for Skype's personal paid users is not where it could be. Users who pay for Skype features do not have a clear path to reach out to support. So, rating 6, can be better as soon as I need to use Skype for business support and get a good experience. I will say that I will renew Skype for Business subscription, which is a significant inconsistency on my end. The explanation is that Skype for Business comes bundled with Office for Business, with no additional cost, so why not.

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It can be used on the phone via mobile application as well as on the desktop by logging in to the website. Easily installed and ready to use.

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The Cisco Room Phone is much better than most of its competitors because it leverages the use of Cloud features. Others vendor requires the use of an on-premises system to work out. Other advantage is to power up using an ethernet cable with PoE (power over ethernet), thus eliminating the need for power supplies.

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We use Skype in combination with Grasshopper. While Grasshopper acts as a routing toll free number with extensions, if we are making calls directly, we do it through Skype. Skype's desktop and mobile apps are easier to use, and provide unlimited local calls at a flat, affordable rate. Allowing our team to use their existing mobile or desktop devices without additional hardware for business office phone calls is important, and Skype makes that possible

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The service provided is up to date, as discussed before buying.

• Less need of AV Integration
• 360 degree of coverage
• Easy to use

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• Skype made keeping in touch with an advisor in Mexico very easy. The initiative there resulted in 5 new partnerships.
• Skype has helped me with account management for at least 3 customers in LATAM--usually it's a fast way to answer a question about a support renewal.
• For about 9 months Skype helped me stay in touch with a colleague in Prague. We would meet once a week to go over sales activities.

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