Cisco Routers vs. Webroot Antivirus

Sometimes our Cisco Routers aren't well suited; it's just in really small environments. To put just an at-home module, that's really the only time I can't really see it being used. Even in any situation, like a small office, like five to 10 people, even just putting a small router out there has its inherent benefits outside of just using a normal internet connection, like getting your local Comcast. So, as I said, it's very adaptive.

Incentivized

Webroot can be great if you have many employees using computers. Sensitive business information can be accessed by malicious threats online if your employees are not trained to avoid these problems. In this case, I think it's important to have software to protect you. If working with a smaller team (and not doing any sort of video production or other intensive software/applications) I can't see a need for anything like Webroot. Learning how to use the internet safely and protecting your file storage are things to be done on the cheap and with smarts.

Incentivized

• Helps to separate routing information for different networks for different customers.
• Helps peers with service providers and Customer Networks and starts the exchange of information between them.
• Helps facilitate internet connectivity for enterprise networks.
• Helps transferring Internet or Private Data from one place to another.

Incentivized

• It is very lightweight. You dont even know it is running, yet it is always protecting the endpoint.
• It has protected us from various threats, including ransomware - even when wannacry was hitting companies everywhere.
• They have a good console with multiple provisioning options, so we were able to push it to everyone when we first started using it, and then include it as part of our deployment process going forward.

Incentivized

• It will be helpful if configuration can be done using a http GUI
• Graphical Visualizing provisioned VPN services will helps in troubleshooting
• Software upgrade process should have an automated way, that helps in managing large no of devices in the network

Incentivized

• I wish that you could delete inactive endpoints when you wanted to. I find myself having to filter out inactive endpoints when searching endpoints.
• I think Webroot Antivirus + Internet Security Complete (SecureAnywhere) could improve its malware detection better. Malwarebytes seems to have better detection.
• Over the years, Webroot Antivirus + Internet Security Complete (SecureAnywhere) has made a couple of big mistakes, such as changing something on their end that then accidentally caused one of our business applications to be flagged as malware, which prevented our users from using it.
• The user friendliness and install on Macs could be more seamless.

Incentivized

We are extremely likely to renew, as we have been very happy with our Cisco Routers for over 10 years. Their uptime as well as stable nature makes them ideal for us, as we are an industry that cannot afford downtime. We trust our partner to recommend our next model Cisco, when the time comes.

Incentivized

It's easy to renew with Webroot, their support is very attentive and highly available. However if you do choose to change products, they even provide means of removing the software from your endpoints via the admin portal which is very convenient.

Incentivized

The best thing about Cisco products is their presence in community. When you have a problem you can do quick search and find whoever else had the same question and expert answer for that question. Other thing is there are Cisco certified people we can find very easily if want some help with comissioning these products

Incentivized

There is nothing perfect in this world, but Webroot Antivirus + Internet Security Complete (SecureAnywhere) is easy to use in comparison to others. Also Webroot tech support is only a phone call away. There have been several times I ran into an issue, but tech support as there to help resolve the issue.

Incentivized

Cisco support is very good. Of course, sometime you will run into support guy that isn't up to the task. Buf overall, the support system is well structure. You know if this support isn't able to help, you can esclate the situation to find another help. Also, their documentation is well developed and can be very useful.

Incentivized

We have not had to use Webroot support much over the years. The one or two times we did we were referred to online documentation and in a somewhat condescending manner in one case and in another case, the support person did not demonstrate much knowledge of their product and referred us to the user community for support.

Incentivized

Cisco Routers are the most reliable and stable internet edge routers ive used. They' have also always offered high performance for the most demanding traffic workloads. Lastly, from all of the various vendors I've used, Cisco routsrs have the best TAC support.

Incentivized

Webroot works better than some, but I do not think it provides the same level of protection as some of the more advanced competitors in the field. This is just one layer of our Cybersecurity stack, and it should not be the only thing you rely on to protect your endpoints. We also use advanced firewalls, EDR, MDR, and a SOC to keep our clients' devices safe.

Incentivized

Ease of implementation across various devices is easy and efficient regardless of scale. Whether it is 5 devices or 500 the product continually proves its the best in its class.

Incentivized

• Cisco Routers provide a real ROI when integrating with existing equipment.
• Cisco Routers provide a negative impact when too many sites need SRST features that don't provide active use. ie they are standby until needed.
• Hardened Cisco Routers in the IoT space are very valuable and provide our customers with gear that runs for years on end.

Incentivized

• From an MSP perspective - I would say it has been an amazing ROI. Cost is important and sometimes not the most important. Overall for the value - we are very happy with the product. Simple to use, simple to roll out, great integration's, and decent support for enterprise partners.
• Non technical people would consider this a "negative" but anybody in the IT field would understand why things have to be done this way. When rolling out to new clients, inherently, it is challenging to determine all necessary exclusions needed for every application a company has. This can be frustrating for clients with the great level of protection that Webroot provides. From the IT field, we understand that AV roll outs needs to be watched closely to determine when proper exclusions need to be put in place to ensure the clients LOB applications are working correctly.
• Webroot has helped us achieve the business objectives we set out to make - a strong 'Security Package' that address both virus and malware protection. We will continue to use Webroot in the future as we add more products into our Security Package.

Incentivized