Cisco Spaces is a cloud platform that connects people and things with spaces to transform buildings into smart spaces. Using Cisco devices as sensors (Catalyst, Meraki, Webex) and the Spaces ecosystem, the aim is to make buildings safe, smart, sustainable, and seamless. Currently the platform has digitized 193,781+ buildings, 72,836+ devices and has over 8,000+ global enterprise customers.
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Salesforce CRM Analytics
Score8.5 out of 10
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Salesforce CRM Analytics (formerly Tableau CRM) is a cloud-based business intelligence solutions and analytics software. It provides users with automated data discovery, CRM-connected analytics, top-down views of data, augmented analytics, predictive insights, and customizable data visualization tools.
I think it's well suited for real estate management teams when they are drowning in data, but they're starting from insights. I think that's most appropriate. It's possibly not the right solution for smaller sites. So if it's very obvious where you need to go or you don't need that visibility because the office is particularly small, it doesn't make sense at all.
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For us it really comes down to that book management and next best contact for our advisors. When we're thinking about a book of business that may range, depending on the advisor, from 400 clients to a thousand clients, how do they really optimize their time? Who do they call next? Who do they work with to make sure not only they're keeping those clients engaged, they're not leaving the firm going to other advisors who they haven't talked to in a while who might need their attention. That's really where that CRM analytics is really proven pretty powerful for us.
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So the first thing it does really well is a lot of our sites are rural, so we don't have very good cellular connectivity. So we invested in this product because we want our clients, our customers that are coming in to be able to walk in and be able to use a our wireless infrastructure just like it was a cellular device. So they don't even know, they walk in, they think, man, my cellular's better right now. I can do all the things that I wanna do. I can do video. And they don't even know. So that's the biggest bonus for us.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I would say out-of-the-box plugins. It's very easy to make it for DNA spaces, but I'd love to see more part more companies partner with them so that the plugins are just available to add on right out of the box. You don't have to work with a vendor and say, "Hey, I need you to come in and develop this API", it's already there. That would be the one thing that I would say that could get a little bit more help with.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Implementation takes time and resources. It is a heavy lift to implement and at first, it can take a little bit of time to understand what you are looking at. But once it's implemented it's easy to get started.
Without any BI expertise or resources available to your organization, the implementation of this is difficult. If you aren't used to BI tools and don't have an expert in house, the terminology can be difficult to understand at first.
Their support is not on hand to help you if you encounter any issues, at least not on all the plans or the basic plans. Real-time support service is an add-on, so you'll need to be patient if you require help or pay extra money.
More functionality for the tool is needed to compete with other heavyweights in the arena like Tableau, Qlik, and Microstrategy. Still lacks the robustness, functionality, and flexibility other competing products possess.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
There is a strong commit from the management team to continue our investment into Spaces. We are currenly looking into options how to expand occupancy visibility into all meeting rooms (also those without collaboration device deployed) to gather even more granular real time data for all meetings rooms. So based on recent discussions I don't see the reasons, why we wouldn't proceed with the Spaces adoption.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Spaces is very easy to use. I am glad that Cisco took the DNA platform and made it more user friendly. It is a simple single pane of glass that has every thing you need in one place. To me, it is very self explanatory
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
For someone who don't have coding background, this could be a useful tool and fairly easy to learn and use given the good support. However, if you know other open source tools, it would be much easier to use the other tools and the knowledge is more transferable in the future.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Support staff is very helpful and responsive. When they give you a window of when they will get back to you, they try to aim to wait as minimal as possible. Support tries to have a least an idea of what the problem is and ask what troubleshooting have you done. They would prefer not to have to go over troubleshooting steps that didn’t work before.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
I was not able to be in interaction much with Salesforce support team since every feature works the way it should be working. So far I have not experienced any bug or major glitches that would delay the result of my work and performance. There is also a hotline in our company for Salesforce issue but so far I have not used it.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
An implementation partner would certainly result in greater output in a more efficient amount of time. However, I have found implementation partners to be extremely expensive for the output received (at least working for a non-profit company they are frequently unaffordable). Internal implementation does help with usable output though since internal knowledge would better know the data architecture and business processes
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
People counting. Cisco Spaces integrates with Kio Cloud to enhance location-based services by enabling IoT-driven insights and automation. Kio Cloud is a cloud-based IoT management platform designed to work with Cisco Spaces' IoT Device Marketplace, allowing organizations to manage, monitor, and gain insights from a wide range of IoT sensors and devices.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Tableau is the absolute top of the class when it comes to business intelligence, but it doesn't make sense for every business case. In our case, we needed a simple data visualization platform for our CRM platform and sales pipeline. Salesforce Analytics, while nowhere near as robust, did the job we needed it to do perfectly in a significantly more cost-effective manner.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
I would say it's been positive just because as a company, anyone that has access to it can go in there and pull any company information and we're very up to date then on all of our client base. So I would say it's been a very positive impact.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
