Cisco Spaces Review

So we use it for a variety of ways. We use it for location tracking. We have clinical communication iPads and iPhones that nurses and departments use to communicate with each other. It helps us track those. If they get lost or stolen or anything like that, we can determine where they were or if they were headed outside, which typically means they're stolen. We also use it to track. We have patient iPads that we hand out for streaming, Netflix, Hulu, that type of stuff, and we can track those. If somebody put it in a backpack and left with it or something like that, we give the patient a call and go "Hey, did you maybe wander off with one of our iPads?" Usually it's a, oh God, I'm so sorry. But we also use it, there's an integration with our wireless environment for Stanley Aeroscout. It tracks medical assets beyond the phones using BLE, and it also helps us track temperatures for our vaccines, blood banks, that type of thing. So nurses don't have to manually go open up a fridge, get out the little check box and write down the temperature. It's automated for them.

So, with us, the asset locator is the biggest one. Locating all the assets. We didn't really shut down for covid. We're a hospital, so we didn't really shut down. But a lot of things became more digital, so we were handing out more iPhones, iPads, that type of thing. And we needed to be able to track them. So Cisco Spaces helped with being able to track those devices and has really cut down on the loss of the overall devices themselves, which affects the bottom line and helps us maintain the standard of care.

So in our environment, it helps with nursing behavior. We never realized how likely they lost things before because it wasn't as widely reported when we got a tool, that all they had to do was call in and put in a ticket and say, "Hey, I lost my phone." And we were able to locate it and go and within a day they had their phone back. It made it a lot simpler for them to just say, "Hey, I lost this please help" which helps the nursing staff overall with the patients. I don't think we ever really noticed how often things were walking out the door. And it doesn't necessarily allow us to track outside of our org, but it lets us know when there are devices that have left our org so we can at least report them as lost or solely

So in our org, the usage is more when we see a bunch of iPhones, ones that are all bundled together, it gives us kind of an idea of where to find and all of the nurses or a nurses station that type of thing. Or, if we are noticing wireless tickets and complaints increasing, we can pull up spaces and go, "well yeah, that's going to increase." You've got 60 iPhones underneath one app. Gives us some troubleshooting tools in the network world to be able to explain to them in real-world terms why they're having the experience they are and potentially give us possible solutions for the future.