145 Ratings
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Score 9 out of 100
7 Ratings
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Score 9 out of 100

Feature Set Ratings

  • FreeConference.com ranks higher in 3 feature sets: Cloud PBX, Call Management, VoIP system collaboration

Cloud PBX

7.6

Cisco Unified Communications Manager (Call Manager)

76%
10.0

FreeConference.com

100%
Cisco Unified Communications Manager (Call Manager) ranks higher in 4/5 features

Hosted PBX

7.9
79%
18 Ratings
N/A
0 Ratings

Multi-level Interactive Voice Response (IVR)

6.8
68%
27 Ratings
N/A
0 Ratings

User templates

8.5
85%
36 Ratings
N/A
0 Ratings

Call reports

6.4
64%
35 Ratings
10.0
100%
1 Rating

Directory of employee names

8.7
87%
36 Ratings
N/A
0 Ratings

Call Management

7.6

Cisco Unified Communications Manager (Call Manager)

76%
9.1

FreeConference.com

91%
Cisco Unified Communications Manager (Call Manager) ranks higher in 4/5 features

Answering rules

8.8
88%
39 Ratings
N/A
0 Ratings

Call recording

6.8
68%
26 Ratings
9.1
91%
2 Ratings

Call park

8.7
87%
35 Ratings
N/A
0 Ratings

Call screening

6.4
64%
32 Ratings
N/A
0 Ratings

Message alerts

7.5
75%
36 Ratings
N/A
0 Ratings

VoIP system collaboration

8.1

Cisco Unified Communications Manager (Call Manager)

81%
9.5

FreeConference.com

95%
Cisco Unified Communications Manager (Call Manager) ranks higher in 2/4 features

Video conferencing

8.3
83%
27 Ratings
10.0
100%
1 Rating

Audio conferencing

8.0
80%
37 Ratings
9.1
91%
2 Ratings

Video screen sharing

8.2
82%
14 Ratings
N/A
0 Ratings

Instant messaging

8.0
80%
17 Ratings
N/A
0 Ratings

Mobile apps

7.9

Cisco Unified Communications Manager (Call Manager)

79%

FreeConference.com

Feature Set Not Supported
N/A
Cisco Unified Communications Manager (Call Manager) ranks higher in 2/2 features

Mobile app for iOS

7.9
79%
23 Ratings
N/A
0 Ratings

Mobile app for Android

7.8
78%
21 Ratings
N/A
0 Ratings

Attribute Ratings

  • FreeConference.com is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.9

Cisco Unified Communications Manager (Call Manager)

89%
42 Ratings
9.1

FreeConference.com

91%
2 Ratings

Likelihood to Renew

10.0

Cisco Unified Communications Manager (Call Manager)

100%
1 Rating

FreeConference.com

N/A
0 Ratings

Usability

7.1

Cisco Unified Communications Manager (Call Manager)

71%
4 Ratings

FreeConference.com

N/A
0 Ratings

Support Rating

8.4

Cisco Unified Communications Manager (Call Manager)

84%
27 Ratings

FreeConference.com

N/A
0 Ratings

Implementation Rating

10.0

Cisco Unified Communications Manager (Call Manager)

100%
2 Ratings

FreeConference.com

N/A
0 Ratings

Likelihood to Recommend

Cisco Unified Communications Manager (Call Manager)

The Cisco Unified Communications Manager platform would be most suited for the below scenarios.1. An organization with very restricted policies and compliance where can't move to cloud-based solutions for data security. They can install the CUCM on-premises.2. An organization that is still on a legacy phone system could adopt CUCM to save costs and have better services.
RAJESH VENGILOT | TrustRadius Reviewer

FreeConference.com

It's great for virtually meeting with people in other cities/countries. It's terrific how they provide so many international numbers for people to use!
Michelle Braun | TrustRadius Reviewer

Pros

Cisco Unified Communications Manager (Call Manager)

  • This solution is extremely stable and has been running in our environment for several years without (unscheduled) downtime.
  • The ability to have voicemails automatically sent as an email message is extremely helpful in helping us to keep in touch while away from the desk.
  • The Call Manager provides us very granular settings to route our calls as we want.
Anonymous | TrustRadius Reviewer

FreeConference.com

  • You can subscribe in a couple clicks and that gives you access, for free, to unlimited conference calls within the US and a selection of other countries (premium accounts give access to all countries - but the free service is already quite amazing).
  • The quality of the calls is a sure benefit. One might expect for it to be poor as I did specifically because of the cost.
  • You can use your numbers without setting up a new conference call every time.
  • You can also schedule a conference and get reminded.
Amir Draquez | TrustRadius Reviewer

Cons

Cisco Unified Communications Manager (Call Manager)

  • Administration web page is little bit hard to understand at the beginning specially if you are not familiar with naming convention and GU Interfaces.
  • Call Detail Record interface is fine but would be desirable to include more options that fit organization needs in terms of reporting purposes.
  • Self Care Portal interface could be more useful to the end user if it includes options to manage some features without administrators involving.
Leonardo Gonzalez | TrustRadius Reviewer

FreeConference.com

  • Early on (many years ago), I occasionally had some trouble getting everyone onto the same call. But that's only happened a couple of times many moons ago.
Michelle Braun | TrustRadius Reviewer

Pricing Details

Cisco Unified Communications Manager (Call Manager)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

FreeConference.com

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Likelihood to Renew

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 10.0
Based on 1 answer
We have been using this product for 20+ years and will continue too. This is a great product and new features are always coming out.
Brian Munn | TrustRadius Reviewer

FreeConference.com

No score
No answers yet
No answers on this topic

Usability

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 7.1
Based on 4 answers
Although it's very easy to use, once you understand the concepts of IP telephony, as I said before, I think Cisco could have improved the management interface of the platform, adding modern technologies and the design language of the other platforms like DNA Center, etc. This interface hasn't had a substantial improvement for about 10 years
Eduardo Viero | TrustRadius Reviewer

FreeConference.com

No score
No answers yet
No answers on this topic

Support Rating

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 8.4
Based on 27 answers
CUCM is supported by most third-party vendors for related products, so it makes finding solutions to specific needs easy. Also Cisco TAC is very knowledgeable, and we have never run into a problem they have not been able to resolve. Usually they are resolved without the need to escalate tickers either.
Anonymous | TrustRadius Reviewer

FreeConference.com

No score
No answers yet
No answers on this topic

Implementation Rating

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 10.0
Based on 2 answers
This was the first phone system we implemented that could span multiple locations. We were very satisfied once fully implemented
Brian Munn | TrustRadius Reviewer

FreeConference.com

No score
No answers yet
No answers on this topic

Alternatives Considered

Cisco Unified Communications Manager (Call Manager)

We have been a Cisco based shop and have looked at other cloud voice options such as MS Teams pbx, and others, but ultimately, the features, endpoints, and reliability of Cisco has been the common factor in staying with them as our voice provider. Their integrations, room systems, and hybrid design allows for us to be flexible and keep a high up time vs reliance on 100% cloud.
Anonymous | TrustRadius Reviewer

FreeConference.com

I selected freeconferences.com at the time because I didn't have access to my webex account and I was crunched for time . I was a bit amazed/"Taken back" as i wondered why this wasn't protocol already. The platform is easy, free, a no-brainer.
Amir Draquez | TrustRadius Reviewer

Return on Investment

Cisco Unified Communications Manager (Call Manager)

  • Communication and collaboration - Our offices are able to communicate both internally and externally due to this system.
  • Down time - Struggles with CUCM has caused a lot of down time due to the instability of the system.
  • High Costs - the cost of both the license and the maintenance was much higher than other systems.
Anonymous | TrustRadius Reviewer

FreeConference.com

  • BEST ROI ever! It's all free and has let me access people globally. Thanks!
Michelle Braun | TrustRadius Reviewer

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