Cisco Unified Communications Manager (Call Manager) vs. FreeConference.com

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cisco Unified Communications Manager (Call Manager)
Score 8.7 out of 10
N/A
Call Manager is a unified call control center from Cisco that supports enterprise collaboration functions across the spectrum of IP telephony, video & web conferencing, and messaging. Features include call forwarding, call back, call transfer, ad hoc conferencing, and call park.N/A
FreeConference.com
Score 8.5 out of 10
N/A
FreeConference is a telephony and VoIP software solution from FreeConference.N/A
Pricing
Cisco Unified Communications Manager (Call Manager)FreeConference.com
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Cisco Unified Communications Manager (Call Manager)FreeConference.com
Free Trial
NoNo
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsMust contact sales team for pricing
More Pricing Information
Community Pulse
Cisco Unified Communications Manager (Call Manager)FreeConference.com
Top Pros
Top Cons
Features
Cisco Unified Communications Manager (Call Manager)FreeConference.com
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Cisco Unified Communications Manager (Call Manager)
7.6
40 Ratings
7% below category average
FreeConference.com
10.0
1 Ratings
20% above category average
Hosted PBX9.819 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)6.129 Ratings00 Ratings
User templates8.338 Ratings00 Ratings
Call reports5.537 Ratings10.01 Ratings
Directory of employee names8.138 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Cisco Unified Communications Manager (Call Manager)
7.4
43 Ratings
13% below category average
FreeConference.com
9.0
3 Ratings
7% above category average
Answering rules7.841 Ratings00 Ratings
Call recording5.826 Ratings9.03 Ratings
Call park8.137 Ratings00 Ratings
Call screening7.534 Ratings00 Ratings
Message alerts7.938 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Cisco Unified Communications Manager (Call Manager)
7.8
39 Ratings
6% below category average
FreeConference.com
8.0
3 Ratings
3% below category average
Video conferencing9.429 Ratings8.02 Ratings
Audio conferencing8.839 Ratings8.03 Ratings
Video screen sharing6.415 Ratings00 Ratings
Instant messaging6.818 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Cisco Unified Communications Manager (Call Manager)
8.8
23 Ratings
6% above category average
FreeConference.com
-
Ratings
Mobile app for iOS8.523 Ratings00 Ratings
Mobile app for Android9.121 Ratings00 Ratings
Best Alternatives
Cisco Unified Communications Manager (Call Manager)FreeConference.com
Small Businesses
CloudTalk
CloudTalk
Score 9.7 out of 10
CloudTalk
CloudTalk
Score 9.7 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.7 out of 10
CloudTalk
CloudTalk
Score 9.7 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Cisco Unified Communications Manager (Call Manager)FreeConference.com
Likelihood to Recommend
9.1
(44 ratings)
8.0
(3 ratings)
Likelihood to Renew
10.0
(1 ratings)
-
(0 ratings)
Usability
8.7
(4 ratings)
-
(0 ratings)
Support Rating
8.0
(14 ratings)
-
(0 ratings)
Implementation Rating
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
Cisco Unified Communications Manager (Call Manager)FreeConference.com
Likelihood to Recommend
Cisco
The Cisco Unified Communications Manager platform would be most suited for the below scenarios. 1. An organization with very restricted policies and compliance where can't move to cloud-based solutions for data security. They can install the CUCM on-premises. 2. An organization that is still on a legacy phone system could adopt CUCM to save costs and have better services.
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iotum
FreeConference.com is best suited when the big-name video conferencing brands are simply not working. It offers an alternative when compatibility seems to be an issue when attempting to video conference. It is less appropriate for first invitations since most people are not familiar with the brand.
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Pros
Cisco
  • This solution is extremely stable and has been running in our environment for several years without (unscheduled) downtime.
  • The ability to have voicemails automatically sent as an email message is extremely helpful in helping us to keep in touch while away from the desk.
  • The Call Manager provides us very granular settings to route our calls as we want.
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iotum
  • I love the ability to make long distance calls without charge.
  • I was delighted when they added the ability to screen share and show my slides to my customers.
  • I also love that FreeConference.com immediately provides replays of your meetings - in case somebody wasn't able to attend live.
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Cons
Cisco
  • Administration web page is little bit hard to understand at the beginning specially if you are not familiar with naming convention and GU Interfaces.
  • Call Detail Record interface is fine but would be desirable to include more options that fit organization needs in terms of reporting purposes.
  • Self Care Portal interface could be more useful to the end user if it includes options to manage some features without administrators involving.
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iotum
  • Not being able to use 800 number (toll free).
  • The website interface could be spruced up a bit.
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Likelihood to Renew
Cisco
We have been using this product for 20+ years and will continue too. This is a great product and new features are always coming out.
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iotum
No answers on this topic
Usability
Cisco
Although it's very easy to use, once you understand the concepts of IP telephony, as I said before, I think Cisco could have improved the management interface of the platform, adding modern technologies and the design language of the other platforms like DNA Center, etc. This interface hasn't had a substantial improvement for about 10 years
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iotum
No answers on this topic
Support Rating
Cisco
CUCM is supported by most third-party vendors for related products, so it makes finding solutions to specific needs easy. Also Cisco TAC is very knowledgeable, and we have never run into a problem they have not been able to resolve. Usually they are resolved without the need to escalate tickers either.
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iotum
No answers on this topic
Implementation Rating
Cisco
This was the first phone system we implemented that could span multiple locations. We were very satisfied once fully implemented
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iotum
No answers on this topic
Alternatives Considered
Cisco
We have been a Cisco based shop and have looked at other cloud voice options such as MS Teams pbx, and others, but ultimately, the features, endpoints, and reliability of Cisco has been the common factor in staying with them as our voice provider. Their integrations, room systems, and hybrid design allows for us to be flexible and keep a high up time vs reliance on 100% cloud.
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iotum
Call quality is very similar to the above products. However, most of our community partners and collaborators are not aware of FreeConference and are thus less able to utilize it without prompting and sometimes assistance from us.
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Return on Investment
Cisco
  • Communication and collaboration - Our offices are able to communicate both internally and externally due to this system.
  • Down time - Struggles with CUCM has caused a lot of down time due to the instability of the system.
  • High Costs - the cost of both the license and the maintenance was much higher than other systems.
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iotum
  • BEST ROI ever! It's all free and has let me access people globally. Thanks!
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ScreenShots