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Cisco Unified Communications Manager (Call Manager) vs. Google Classroom

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Cisco Unified Communications Manager (Call Manager)

    Score8.3 out of 10
    N/ACall Manager is a unified call control center from Cisco that supports enterprise collaboration functions across the spectrum of IP telephony, video & web conferencing, and messaging. Features include call forwarding, call back, call transfer, ad hoc conferencing, and call park.N/A

    Google Classroom

    Score8 out of 10
    N/AN/A

    $0

    per month

    Pricing
    Cisco Unified Communications Manager (Call Manager)Google Classroom
    Editions & Modules
    No answers on this topic
    Education Fundamentals
    $0
    per license/per month
    Google Workspace for Education Standard
    $3
    per student/per year
    Teaching and Learning Upgrade
    $4
    per license/per month
    Google Workspace for Education Plus
    $5
    per student/per year
    Offerings
    Pricing Offerings
    Cisco Unified Communications Manager (Call Manager)Google Classroom
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsMust contact sales team for pricingEducation Fundamentals Version - 30-day free trial for qualifying institutions.
    More Pricing Information
    Community Pulse
    Cisco Unified Communications Manager (Call Manager)Google Classroom
    Considered Both Products
    Cisco
    No answer on this topic
    Google
    No answer on this topic
    Key User Insights
    Would buy again
    89%
    Would buy again
    33 Answers
    97%
    Would buy again
    37 Answers
    Delivers good value for the price
    97%
    Delivers good value for the price
    34 Answers
    100%
    Delivers good value for the price
    37 Answers
    Happy with the feature set
    92%
    Happy with the feature set
    34 Answers
    89%
    Happy with the feature set
    34 Answers
    Lived up to sales and marketing promises
    96%
    Lived up to sales and marketing promises
    27 Answers
    95%
    Lived up to sales and marketing promises
    19 Answers
    Implementation went as expected
    90%
    Implementation went as expected
    28 Answers
    100%
    Implementation went as expected
    29 Answers
    Features
    Cisco Unified Communications Manager (Call Manager)Google Classroom
    Cloud PBX
    Comparison of Cloud PBX features of Cisco Unified Communications Manager (Call Manager) and Google Classroom
    Feature
    Cisco Unified Communications Manager (Call Manager)
    7.6
    52 Ratings
    4% below category average
    Google Classroom
    -
    Ratings
    Hosted PBX9.427 Ratings00 Ratings
    Multi-level Interactive Voice Response (IVR)5.238 Ratings00 Ratings
    User templates6.149 Ratings00 Ratings
    Call reports8.249 Ratings00 Ratings
    Directory of employee names9.150 Ratings00 Ratings
    Call Management
    Comparison of Call Management features of Cisco Unified Communications Manager (Call Manager) and Google Classroom
    Feature
    Cisco Unified Communications Manager (Call Manager)
    7.9
    55 Ratings
    4% below category average
    Google Classroom
    -
    Ratings
    Answering rules9.352 Ratings00 Ratings
    Call recording5.234 Ratings00 Ratings
    Call park9.447 Ratings00 Ratings
    Call screening8.942 Ratings00 Ratings
    Message alerts6.847 Ratings00 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Cisco Unified Communications Manager (Call Manager) and Google Classroom
    Feature
    Cisco Unified Communications Manager (Call Manager)
    9.1
    49 Ratings
    14% above category average
    Google Classroom
    -
    Ratings
    Video conferencing9.139 Ratings00 Ratings
    Audio conferencing9.249 Ratings00 Ratings
    Video screen sharing8.823 Ratings00 Ratings
    Instant messaging9.427 Ratings00 Ratings
    Mobile apps
    Comparison of Mobile apps features of Cisco Unified Communications Manager (Call Manager) and Google Classroom
    Feature
    Cisco Unified Communications Manager (Call Manager)
    6.8
    31 Ratings
    15% below category average
    Google Classroom
    -
    Ratings
    Mobile app for iOS6.531 Ratings00 Ratings
    Mobile app for Android7.028 Ratings00 Ratings
    Learning Management
    Comparison of Learning Management features of Cisco Unified Communications Manager (Call Manager) and Google Classroom
    Feature
    Cisco Unified Communications Manager (Call Manager)
    -
    Ratings
    Google Classroom
    7.4
    60 Ratings
    8% below category average
    Course authoring00 Ratings8.752 Ratings
    Course catalog or library00 Ratings7.639 Ratings
    Player/Portal00 Ratings6.538 Ratings
    Learning content00 Ratings8.141 Ratings
    Mobile friendly00 Ratings7.757 Ratings
    Progress tracking & certifications00 Ratings7.144 Ratings
    Assignments00 Ratings7.158 Ratings
    Compliance management00 Ratings6.934 Ratings
    Learning administration00 Ratings7.346 Ratings
    Learning reporting & analytics00 Ratings6.842 Ratings
    Social learning00 Ratings8.751 Ratings
    Gamification00 Ratings3.98 Ratings
    Single Sign On (SSO) Enabled Learning00 Ratings9.812 Ratings
    Best Alternatives
    Cisco Unified Communications Manager (Call Manager)Google Classroom
    Small Businesses
    CallFire
    Score9.7 out of 10
    Teachable
    Score9.5 out of 10
    Medium-sized Companies
    Fuze
    Score8.2 out of 10
    Schoology Learning
    Score8 out of 10
    Enterprises
    Google Voice
    Score8 out of 10
    D2L Brightspace
    Score7.8 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Cisco Unified Communications Manager (Call Manager)Google Classroom
    Likelihood to Recommend
    8.2
    (57 ratings)
    8.1
    (80 ratings)
    Likelihood to Renew
    10.0
    (2 ratings)
    10.0
    (4 ratings)
    Usability
    9.3
    (17 ratings)
    8.1
    (11 ratings)
    Availability
    -
    (0 ratings)
    9.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    9.0
    (1 ratings)
    Support Rating
    8.0
    (14 ratings)
    1.9
    (14 ratings)
    Implementation Rating
    10.0
    (1 ratings)
    2.0
    (2 ratings)
    Product Scalability
    -
    (0 ratings)
    10.0
    (1 ratings)
    User Testimonials
    Cisco Unified Communications Manager (Call Manager)Google Classroom
    Likelihood to Recommend
    Cisco
    Cisco Unified Communications Manager is suited for medium to large customers who are in search for a solid call control platform with added security in mind. Cisco Unified Communications Manager also supports receptions, small groups and also a mini contact center type of set up with its Hunt Group, Pick up Group and call queuing facilities and also with set up of music on hold function while calls queuing.
    Incentivized
    Read full review
    Google
    Google Classroom allows teachers to post for daily lessons and assignments. It also allows teachers to be able to communicate with students easily outside of class. Students are able to stay connected and know where to find all information and resources easily in a streamlined manner for all of their classes.
    Incentivized
    Read full review
    Pros
    Cisco
    • This solution is extremely stable and has been running in our environment for several years without (unscheduled) downtime.
    • The ability to have voicemails automatically sent as an email message is extremely helpful in helping us to keep in touch while away from the desk.
    • The Call Manager provides us very granular settings to route our calls as we want.
    Incentivized
    Read full review
    Google
    • Student-teacher communication - I love using Classroom for this because my students can always go back and check what was on Classroom by looking through the stream. This way they don't have to go dig through emails to find what they're looking for.
    • Posting to multiple classes - I can post the same announcement or assignment to multiple classes at once without having to repeat the process or send separate emails.
    • Streamlining grading - when students turn work in on Classroom, it all goes to one place and then when I'm grading I can open their documents directly from Classroom or my Drive folder. This way, I'm not looking through emails and Google Doc shared files for their assignment.
    Incentivized
    Read full review
    Cons
    Cisco
    • Administration web page is little bit hard to understand at the beginning specially if you are not familiar with naming convention and GU Interfaces.
    • Call Detail Record interface is fine but would be desirable to include more options that fit organization needs in terms of reporting purposes.
    • Self Care Portal interface could be more useful to the end user if it includes options to manage some features without administrators involving.
    Incentivized
    Read full review
    Google
    • The content management of the Classroom is not that good. The sub-section for notes, syllabus, or discussion is missing.
    • It doesn't have parental control feature.
    • It converts the excel output into a normal file. All the formulas and pivots got changed into plain text.
    Read full review
    Likelihood to Renew
    Cisco
    We have been using this product for 20+ years and will continue too. This is a great product and new features are always coming out.
    Incentivized
    Read full review
    Google
    Testing is particularly important in online learning, and Google Classroom falls far short of other learning management systems in this regard. Security is also a concern: while account control is reasonable for the account used with Google Classroom, the person controlling a particular account is often able to, for example, forward or download proprietary materials.
    Read full review
    Usability
    Cisco
    The usability part of Cisco Unified Communications Manager is very much simple from a usability point of view. Day-to-day Move Add Change Delete (MACD) can be performed by the administrators very easily with simple training. From the initial deployment point of view, some of the thing can be improved to simplify the process.
    Read full review
    Google
    Simple design and seamless integration with Google tools and drive, but missing some key features. However, since it is limited in overall functions and ability to truly personalize / customize, it is quite user friendly and easy to set up and get going, other than sending out the code to your course or dropping students in via their gmail account. Users of Google Forms and sites will find the layout similar in design.
    Incentivized
    Read full review
    Reliability and Availability
    Cisco
    No answers on this topic
    Google
    We have had very little trouble in accessing Google Classroom. Our issues, if any, have risen from our server and not the Google servers.
    Incentivized
    Read full review
    Support Rating
    Cisco
    CUCM is supported by most third-party vendors for related products, so it makes finding solutions to specific needs easy. Also Cisco TAC is very knowledgeable, and we have never run into a problem they have not been able to resolve. Usually they are resolved without the need to escalate tickers either.
    Incentivized
    Read full review
    Google
    Since this platform is provided by Google, the technical support is better than any others, and we are not required to bother about the space constraints for adding the contents. If we have a good uninterrupted internet facility we can access Google Classroom without any delay or lag. They have app support in both Android and iPhone.
    Read full review
    Implementation Rating
    Cisco
    This was the first phone system we implemented that could span multiple locations. We were very satisfied once fully implemented
    Incentivized
    Read full review
    Google
    It was relatively easy to implement due to the simplicity of the platform. Even our more technology challenged teachers found it easy to get started with Google Classroom.
    Incentivized
    Read full review
    Alternatives Considered
    Cisco
    We have been a Cisco based shop and have looked at other cloud voice options such as MS Teams pbx, and others, but ultimately, the features, endpoints, and reliability of Cisco has been the common factor in staying with them as our voice provider. Their integrations, room systems, and hybrid design allows for us to be flexible and keep a high up time vs reliance on 100% cloud.
    Incentivized
    Read full review
    Google
    I haven't tested or evaluated another digital classroom website or application. I feel like Google Classroom is convenient for many reasons such as compatibility to Google docs, slides, etc. I also love the ability to link to YouTube and other sites. I don't know if there would be a site that is easier to maneuver.
    Incentivized
    Read full review
    Scalability
    Cisco
    No answers on this topic
    Google
    It is very easy to push out this program across our buildings. Teachers are able to use it without much trouble.
    Incentivized
    Read full review
    Return on Investment
    Cisco
    • Communication and collaboration - Our offices are able to communicate both internally and externally due to this system.
    • Down time - Struggles with CUCM has caused a lot of down time due to the instability of the system.
    • High Costs - the cost of both the license and the maintenance was much higher than other systems.
    Incentivized
    Read full review
    Google
    • Students are able to continue learning in a remote environment
    • Parents have a single, consistent organization structure to make it easy to track assignments and progress for multiple children
    • Much better solution than the quickly assembled Zoom-and-gloom of the previous spring when school abruptly went remote with no planning
    Incentivized
    Read full review
    ScreenShots