152 Ratings
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Score 8.9 out of 100
2 Ratings
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Score 9.6 out of 100

Feature Set Ratings

  • OnSIP ranks higher in 1 feature set: Call Management

Cloud PBX

7.6

Cisco Unified Communications Manager (Call Manager)

76%

OnSIP

Feature Set Not Supported
N/A
Cisco Unified Communications Manager (Call Manager) ranks higher in 5/5 features

Hosted PBX

7.7
77%
18 Ratings
N/A
0 Ratings

Multi-level Interactive Voice Response (IVR)

6.9
69%
27 Ratings
N/A
0 Ratings

User templates

8.5
85%
36 Ratings
N/A
0 Ratings

Call reports

6.6
66%
35 Ratings
N/A
0 Ratings

Directory of employee names

8.6
86%
36 Ratings
N/A
0 Ratings

Call Management

7.6

Cisco Unified Communications Manager (Call Manager)

76%
9.5

OnSIP

95%
OnSIP ranks higher in 3/5 features

Answering rules

8.7
87%
39 Ratings
8.0
80%
1 Rating

Call recording

6.7
67%
26 Ratings
N/A
0 Ratings

Call park

8.6
86%
35 Ratings
10.0
100%
1 Rating

Call screening

6.4
64%
32 Ratings
10.0
100%
1 Rating

Message alerts

7.7
77%
36 Ratings
10.0
100%
1 Rating

VoIP system collaboration

8.2

Cisco Unified Communications Manager (Call Manager)

82%

OnSIP

Feature Set Not Supported
N/A
Cisco Unified Communications Manager (Call Manager) ranks higher in 4/4 features

Video conferencing

8.5
85%
27 Ratings
N/A
0 Ratings

Audio conferencing

8.1
81%
37 Ratings
N/A
0 Ratings

Video screen sharing

8.1
81%
14 Ratings
N/A
0 Ratings

Instant messaging

8.0
80%
17 Ratings
N/A
0 Ratings

Mobile apps

7.9

Cisco Unified Communications Manager (Call Manager)

79%

OnSIP

Feature Set Not Supported
N/A
Cisco Unified Communications Manager (Call Manager) ranks higher in 2/2 features

Mobile app for iOS

8.0
80%
23 Ratings
N/A
0 Ratings

Mobile app for Android

7.8
78%
21 Ratings
N/A
0 Ratings

Attribute Ratings

  • OnSIP is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.5

Cisco Unified Communications Manager (Call Manager)

85%
42 Ratings
10.0

OnSIP

100%
1 Rating

Likelihood to Renew

10.0

Cisco Unified Communications Manager (Call Manager)

100%
1 Rating

OnSIP

N/A
0 Ratings

Usability

7.2

Cisco Unified Communications Manager (Call Manager)

72%
4 Ratings

OnSIP

N/A
0 Ratings

Support Rating

8.1

Cisco Unified Communications Manager (Call Manager)

81%
27 Ratings

OnSIP

N/A
0 Ratings

Implementation Rating

10.0

Cisco Unified Communications Manager (Call Manager)

100%
2 Ratings

OnSIP

N/A
0 Ratings

Likelihood to Recommend

Cisco

The Cisco Unified Communications Manager platform would be most suited for the below scenarios. 1. An organization with very restricted policies and compliance where can't move to cloud-based solutions for data security. They can install the CUCM on-premises. 2. An organization that is still on a legacy phone system could adopt CUCM to save costs and have better services.
Read full review

Intrado (formerly West Corporation)

I think OnSIP is well suited to be used in any organization that has a stable, reliable internet connection. The service is top notch and I haven't found a competitor that can beat the service. I've recommended the service to other manufacturing businesses and churches. The organizations that have switched have been extremely pleased with the service.
Read full review

Pros

Cisco

  • This solution is extremely stable and has been running in our environment for several years without (unscheduled) downtime.
  • The ability to have voicemails automatically sent as an email message is extremely helpful in helping us to keep in touch while away from the desk.
  • The Call Manager provides us very granular settings to route our calls as we want.
Read full review

Intrado (formerly West Corporation)

  • Customer service
  • Value pricing
  • Ease of use
Read full review

Cons

Cisco

  • Administration web page is little bit hard to understand at the beginning specially if you are not familiar with naming convention and GU Interfaces.
  • Call Detail Record interface is fine but would be desirable to include more options that fit organization needs in terms of reporting purposes.
  • Self Care Portal interface could be more useful to the end user if it includes options to manage some features without administrators involving.
Read full review

Intrado (formerly West Corporation)

  • Accept more phone brands/models
  • Make your website easier to use
  • Make provisioning a new phone easier
Read full review

Pricing Details

Cisco Unified Communications Manager (Call Manager)

Starting Price

Editions & Modules

Cisco Unified Communications Manager (Call Manager) editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Must contact sales team for pricing

    OnSIP

    Starting Price

    Editions & Modules

    OnSIP editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Cisco

      We have been using this product for 20+ years and will continue too. This is a great product and new features are always coming out.
      Read full review

      Intrado (formerly West Corporation)

      No answers on this topic

      Usability

      Cisco

      Although it's very easy to use, once you understand the concepts of IP telephony, as I said before, I think Cisco could have improved the management interface of the platform, adding modern technologies and the design language of the other platforms like DNA Center, etc. This interface hasn't had a substantial improvement for about 10 years
      Read full review

      Intrado (formerly West Corporation)

      No answers on this topic

      Support Rating

      Cisco

      CUCM is supported by most third-party vendors for related products, so it makes finding solutions to specific needs easy. Also Cisco TAC is very knowledgeable, and we have never run into a problem they have not been able to resolve. Usually they are resolved without the need to escalate tickers either.
      Read full review

      Intrado (formerly West Corporation)

      No answers on this topic

      Implementation Rating

      Cisco

      This was the first phone system we implemented that could span multiple locations. We were very satisfied once fully implemented
      Read full review

      Intrado (formerly West Corporation)

      No answers on this topic

      Alternatives Considered

      Cisco

      We have been a Cisco based shop and have looked at other cloud voice options such as MS Teams pbx, and others, but ultimately, the features, endpoints, and reliability of Cisco has been the common factor in staying with them as our voice provider. Their integrations, room systems, and hybrid design allows for us to be flexible and keep a high up time vs reliance on 100% cloud.
      Read full review

      Intrado (formerly West Corporation)

      We have found OnSIP to be just as good if not better than any of the other services we have researched or used. Once again, the value of OnSIP is unbelievable. Our rates at this organization are less than half of what the competitors were charging. I don't see us changing anytime soon.
      Read full review

      Return on Investment

      Cisco

      • Communication and collaboration - Our offices are able to communicate both internally and externally due to this system.
      • Down time - Struggles with CUCM has caused a lot of down time due to the instability of the system.
      • High Costs - the cost of both the license and the maintenance was much higher than other systems.
      Read full review

      Intrado (formerly West Corporation)

      • It has reduced our telecom expenses drastically.
      Read full review

      Add comparison