What users are saying about
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Top Rated
6516 Ratings
9 Ratings
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Score 9.5 out of 100

Slack

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Top Rated
6516 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Feature Set Ratings

  • Cisco Webex Social (Discontinued) ranks higher in 1 feature set: Communication
  • Slack ranks higher in 1 feature set: File Sharing & Management

Communication

10.0

Cisco Webex Social (Discontinued)

100%
8.4

Slack

84%
Slack ranks higher in 6/8 features

Chat

10.0
100%
1 Rating
9.7
97%
289 Ratings

Integrates with Outlook

10.0
100%
1 Rating
7.8
78%
104 Ratings

Notifications

N/A
0 Ratings
9.1
91%
286 Ratings

Discussions

N/A
0 Ratings
9.3
93%
280 Ratings

Surveys

N/A
0 Ratings
7.9
79%
162 Ratings

Internal knowledgebase

N/A
0 Ratings
7.5
75%
166 Ratings

Integrates with GoToMeeting

N/A
0 Ratings
7.7
77%
90 Ratings

Integrates with Gmail and Google Hangouts

N/A
0 Ratings
8.5
85%
154 Ratings

File Sharing & Management

8.3

Cisco Webex Social (Discontinued)

83%
8.6

Slack

86%
Slack ranks higher in 6/8 features

Document collaboration

10.0
100%
1 Rating
8.4
84%
187 Ratings

Access control

10.0
100%
1 Rating
8.3
83%
166 Ratings

Advanced security features

5.0
50%
1 Rating
8.5
85%
139 Ratings

Versioning

N/A
0 Ratings
8.5
85%
115 Ratings

Video files

N/A
0 Ratings
8.6
86%
232 Ratings

Audio files

N/A
0 Ratings
8.6
86%
227 Ratings

Integrates with Google Drive

N/A
0 Ratings
8.8
88%
179 Ratings

Device sync

N/A
0 Ratings
8.8
88%
178 Ratings

Project Management

Cisco Webex Social (Discontinued)

Feature Set Not Supported
N/A
8.0

Slack

80%
Slack ranks higher in 7/7 features

Task Management

N/A
0 Ratings
7.6
76%
167 Ratings

Gantt Charts

N/A
0 Ratings
7.6
76%
64 Ratings

Scheduling

N/A
0 Ratings
7.5
75%
130 Ratings

Workflow Automation

N/A
0 Ratings
7.9
79%
137 Ratings

Mobile Access

N/A
0 Ratings
9.3
93%
267 Ratings

Search

N/A
0 Ratings
8.5
85%
267 Ratings

Visual planning tools

N/A
0 Ratings
7.5
75%
93 Ratings

Attribute Ratings

  • Cisco Webex Social (Discontinued) is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

10.0

Cisco Webex Social (Discontinued)

100%
1 Rating
9.2

Slack

92%
289 Ratings

Likelihood to Renew

Cisco Webex Social (Discontinued)

N/A
0 Ratings
9.1

Slack

91%
15 Ratings

Usability

Cisco Webex Social (Discontinued)

N/A
0 Ratings
9.3

Slack

93%
28 Ratings

Support Rating

Cisco Webex Social (Discontinued)

N/A
0 Ratings
7.5

Slack

75%
120 Ratings

Implementation Rating

Cisco Webex Social (Discontinued)

N/A
0 Ratings
10.0

Slack

100%
4 Ratings

Likelihood to Recommend

Cisco

For the most part, this is a great software solution for the average user. For consulting it's ok, but [there aren't] that many reach features.
Read full review

Salesforce

1. Well suited for office communication --> messages, voice call, video calls, screen share with annotate makes it the go-to-office tool. 2. You want to respect employee's personal space --> Office communication should not interfere with personal life. With Slack it's easy to do so as your WhatsApp is free from office communications, task and other things. 3. New joiner onboarding --> new joiners can go through previous communication. Makes it easy for knowledge transfer
Read full review

Pros

Cisco

  • Easy to use.
  • No special setup.
  • Doesn't require any special hardware.
Read full review

Salesforce

  • Slack has a mobile version with push notifications.
  • The web-app version is particularly useful when you need your screen and are not at your home desktop.
  • The integrations speed up a lot of processes because you do not need to be constantly redirected.
Read full review

Cons

Cisco

  • Recording feature cannot record phone sound just computer sound.
  • Recording feature does not generate a file with "known" extension, it needs specific player.
Read full review

Salesforce

  • I had difficulty setting up the right notifications. I wish that was easier to configure.
  • The stand-alone app works great, but sometimes I don't get notifications if I am using it through Firefox.
  • Call audio quality could be better but I don't really use it for that.
Read full review

Pricing Details

Cisco Webex Social (Discontinued)

Starting Price

Editions & Modules

Cisco Webex Social (Discontinued) editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Slack

    Starting Price

    $8 Per User Per Month

    Editions & Modules

    Slack editions and modules pricing
    EditionModules
    Standard$8.001
    Plus$15.002

    Footnotes

    1. Per User Per Month
    2. Per User Per Month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pricing Info

    Likelihood to Renew

    Cisco

    No answers on this topic

    Salesforce

    As useful as Slack has become within our company, I feel fairly confident we will continue to use Slack as a communication tool. They continue to improve their software and add value to its use within our office. Customer service delivers, which is an absolute must. Looking forward to how they improve.
    Read full review

    Usability

    Cisco

    No answers on this topic

    Salesforce

    As long as you use the basic chat features and nothing more, it really is super easy to understand and use. Once you want to take advantage of some of the more advanced features and capabilities, that's when things get complicated. Anyone who has use SMS or a chat program before will be able to figure out the basics though, so rolling this out should be relatively straightforward and not required exhaustive training. Teaching chat etiquette is something else though.
    Read full review

    Support Rating

    Cisco

    No answers on this topic

    Salesforce

    I've never had to contact support for Slack which is a great testament to its ease and use. Adding people outside of the organization takes a little getting used to, but ultimately allows for greater collaboration between FTE and contractors. There is no clear alternative to this software, so it's the best we can do for now.
    Read full review

    Implementation Rating

    Cisco

    No answers on this topic

    Salesforce

    It always helps if you communicate to everyone in the organization how important it is to drop whatever other chat tools they are using and jump quickly to Slack. They will all fall in love with it.
    Read full review

    Alternatives Considered

    Cisco

    It is simpler to use compared to other tools. Microsoft has a great product but there are a lot of bugs. And compared to GoToMeeting it has more features.
    Read full review

    Salesforce

    Microsoft Teams, Google Chat and Skype for Business were no match for Slack's features, ease of use and integrations. The other products feel like an afterthought or bundle as part of a more extensive offering, so they can't compete with Slack. Slack is easy to use for novice and experienced users; it is customizable and has endless integration possibilities.
    Read full review

    Return on Investment

    Cisco

    • It is good, helps tremendously and saves a lot of time in case you have to go see what user is doing or understand what they are trying to achieve.
    • Great user experience.
    • Users like it.
    Read full review

    Salesforce

    • + Internal communication has increased.
    • + Partners can get in contact with our Partner Account Managers quickly.
    • - Some individuals rely too heavily on Slack, while others don't use it at all (less of a platform issue and more of a user management issue).
    Read full review

    Add comparison