Cisco Webex Social (Discontinued) vs. Slack

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cisco Webex Social (Discontinued)
Score 7.0 out of 10
N/A
Cisco Webex Social has been retired and is no longer supported.N/A
Slack
Score 9.0 out of 10
N/A
Slack is a group messaging or team collaboration app that aims to simplify communication for businesses. Features include open discussions, private groups, and direct messaging, as well as deep contextual search and message archiving, and file sharing. Slack integrates with a number of other tools, such as MailChimp, Dropbox, and Google Drive. Slack was acquired by Salesforce in December 2020. The product is free to use, and also has paid plans with more features and greater controls. The…
$0
per month per user
Pricing
Cisco Webex Social (Discontinued)Slack
Editions & Modules
No answers on this topic
Free
$0
Pro
$7.25*
per month per user
Business+
$12.50*
per month per user
Enterprise
Contact Sales
Offerings
Pricing Offerings
Cisco Webex Social (Discontinued)Slack
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details*Per active user, per month, when paying once a year. Pro is $8.75 USD per active user when paying month to month. Business+ is $15.00 USD per active user when paying month to month.
More Pricing Information
Community Pulse
Cisco Webex Social (Discontinued)Slack
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
Cisco Webex Social (Discontinued)Slack
Communication
Comparison of Communication features of Product A and Product B
Cisco Webex Social (Discontinued)
10.0
1 Ratings
22% above category average
Slack
8.6
411 Ratings
7% above category average
Chat10.01 Ratings9.7411 Ratings
Integrates with Outlook10.01 Ratings8.4122 Ratings
Notifications00 Ratings8.9407 Ratings
Discussions00 Ratings9.2398 Ratings
Surveys00 Ratings8.1249 Ratings
Internal knowledgebase00 Ratings7.7249 Ratings
Integrates with GoToMeeting00 Ratings8.5111 Ratings
Integrates with Gmail and Google Hangouts00 Ratings8.5184 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Cisco Webex Social (Discontinued)
8.3
1 Ratings
2% above category average
Slack
8.4
385 Ratings
4% above category average
Document collaboration10.01 Ratings8.1269 Ratings
Access control10.01 Ratings8.2250 Ratings
Advanced security features5.01 Ratings8.2213 Ratings
Versioning00 Ratings8.0185 Ratings
Video files00 Ratings8.5341 Ratings
Audio files00 Ratings8.6336 Ratings
Integrates with Google Drive00 Ratings8.8213 Ratings
Device sync00 Ratings9.2273 Ratings
Project Management
Comparison of Project Management features of Product A and Product B
Cisco Webex Social (Discontinued)
-
Ratings
Slack
7.9
401 Ratings
0% above category average
Task Management00 Ratings7.8252 Ratings
Gantt Charts00 Ratings7.061 Ratings
Scheduling00 Ratings7.8208 Ratings
Workflow Automation00 Ratings7.9227 Ratings
Mobile Access00 Ratings9.2388 Ratings
Search00 Ratings8.2386 Ratings
Visual planning tools00 Ratings7.3150 Ratings
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Cisco Webex Social (Discontinued)Slack
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Score 9.7 out of 10
Troop Messenger
Troop Messenger
Score 9.7 out of 10
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HCL Connections
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Score 9.0 out of 10
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Score 9.0 out of 10
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User Ratings
Cisco Webex Social (Discontinued)Slack
Likelihood to Recommend
10.0
(1 ratings)
9.3
(411 ratings)
Likelihood to Renew
-
(0 ratings)
9.4
(20 ratings)
Usability
-
(0 ratings)
9.9
(29 ratings)
Support Rating
-
(0 ratings)
1.0
(65 ratings)
Implementation Rating
-
(0 ratings)
10.0
(2 ratings)
User Testimonials
Cisco Webex Social (Discontinued)Slack
Likelihood to Recommend
Cisco
For the most part, this is a great software solution for the average user. For consulting it's ok, but [there aren't] that many reach features.
Read full review
Salesforce
I would definitely recommend Slack to everyone who needs a messaging platform for work. The thing that I most appreciate on Slack is the possibility of talking to my coworkers without using my personal number or personal apps. This way, I can separate what is work and what is not. Slack even has the option to mute notifications after work hours. I'm able to keep track of every project and discuss them in an easy and fast way. Another great thing is that you can keep and check the history of channels and groups, this way the discussions are never lost when someone joins the project in the middle of it or someone leaves, the history is always there. The only thing that bothers me in the platform is the system of threads, where you can easily lose the messages cause they look kind of hidden. If you have multiple subjects with someone and the person only responds in threads, it's very common to lose their messages.
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Pros
Cisco
  • Easy to use.
  • No special setup.
  • Doesn't require any special hardware.
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Salesforce
  • Organize threads of project content - WAY easier than having multiple emails
  • Provide the ability for others to observe communication on projects or topics that they aren't directly involved in
  • Create a space to share universal business announcements
  • Create spaces for topics that are fun
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Cons
Cisco
  • Recording feature cannot record phone sound just computer sound.
  • Recording feature does not generate a file with "known" extension, it needs specific player.
Read full review
Salesforce
  • While threads exist to keep conversations organized, managing and finding threads within channels can be cumbersome. Enhancements in thread management and search capabilities could be beneficial.
  • Slack has a limit on the size of files that can be directly uploaded. Increasing this limit or providing smoother integration with external file-sharing services could be beneficial.
  • Managing guest access can be cumbersome, and simplifying the process for inviting and controlling guest users would be beneficial.
  • Slack primarily operates within individual workspaces, making it challenging to collaborate across different workspaces. Enhancing features for inter-workspace communication could improve collaboration for organizations with multiple Slack instances.
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Likelihood to Renew
Cisco
No answers on this topic
Salesforce
As useful as Slack has become within our company, I feel fairly confident we will continue to use Slack as a communication tool. They continue to improve their software and add value to its use within our office. Customer service delivers, which is an absolute must. Looking forward to how they improve.
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Usability
Cisco
No answers on this topic
Salesforce
As long as you use the basic chat features and nothing more, it really is super easy to understand and use. Once you want to take advantage of some of the more advanced features and capabilities, that's when things get complicated. Anyone who has use SMS or a chat program before will be able to figure out the basics though, so rolling this out should be relatively straightforward and not required exhaustive training. Teaching chat etiquette is something else though.
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Support Rating
Cisco
No answers on this topic
Salesforce
I've never had to contact support for Slack which is a great testament to its ease and use. Adding people outside of the organization takes a little getting used to, but ultimately allows for greater collaboration between FTE and contractors. There is no clear alternative to this software, so it's the best we can do for now.
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Implementation Rating
Cisco
No answers on this topic
Salesforce
It always helps if you communicate to everyone in the organization how important it is to drop whatever other chat tools they are using and jump quickly to Slack. They will all fall in love with it.
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Alternatives Considered
Cisco
It is simpler to use compared to other tools. Microsoft has a great product but there are a lot of bugs. And compared to GoToMeeting it has more features.
Read full review
Salesforce
Microsoft Teams got very confusing for me with all of the tabs and different things to learn how to use it. I felt that Slack has a much cleaner look and makes it easy for anyone to learn how to use. I also like how it integrates seamlessly into our Google/mac workspace!
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Return on Investment
Cisco
  • It is good, helps tremendously and saves a lot of time in case you have to go see what user is doing or understand what they are trying to achieve.
  • Great user experience.
  • Users like it.
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Salesforce
  • Allowing our team to communicate, especially in a remote-first environment is invaluable
  • Sharing sensitive information securely is a great feature so we don't have to rely on other software
  • Direct communication with our clients through Slack Connect helps us reach a larger audience and therefore increases our opportunity for revenue
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ScreenShots