Cisco Webex Support (discontinued) vs. Schoology Learning

We use WebEx Support Center in the IT department to support users as well as work with vendors remotely. This applies to physical desktops, laptops, and Virtual Desktops. We have around 200 employees. Most employees work in one of our offices, but we do have at least 5-10 users who are more frequently remote than they are in the office. It helps us remotely access machines we wouldn't otherwise have access to, due to lack of physical access. It's excellent for troubleshooting access problems from users' personal machines, as well.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Schoology does the job well enough, but there are enough areas of contention that make advanced use of the system unwieldy. District staff does not have easy reporting ability to determine adoption and use of the platform without having to export to another program for analysis. The reliability of the system is a huge pain point as we need to deliver the curriculum but cannot count on it being available when we need to use it.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Simple Remote Access - WebEx Support Center works with either a permanent install or temporary executable, so you don't have to worry about users being particularly comfortable or knowledgeable about software installation. It also doesn't matter if the user is on an account without admin rights, you can still connect and see what's going on using the temporary executable.
• Robust Access Options - You can take see the user's screen, take control of their screen, send files, and retrieve files. It's a great tool for troubleshooting issues that users might be experiencing and doesn't depend on them being able to find the files that you need to properly troubleshoot their issues.
• Great performance - Even when users don't have a particularly great internet connection, you can still typically get good results and help them quickly. You're not going to do it over dial-up (if that even still exists for anyone), but it works acceptably well even over very modest DSL or satellite internet connections.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Assessments - Much more interactive and have more grading options than Google Forms
• Auto-rostering - We are able to use Infinite Campus to automatically roster classes and there are no extra steps
• Family/Guardian access - Schoology allows families to have a sign in and see student grades & work.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• During initial setups it can be a little confusing.
• The look and feel is a little rigid. It feels like it is in need of a smoother UI update.
• When a new user is introduced to webex and they are asked to share their desktop, it maybe a little difficult for the user to navigate to the correct buttons.

• While this product constantly seeks to make improvements, certain features need tweaking. As educators enroll in various courses, these course tend to accumulate. If the educator is not an administrator of the course, it is next to impossible to get out.
• Switching from one course/group to another course/group takes several steps. Not always easy to find the course/group needed.

The Enterprise package we purchased (Event Center, Remote Support, Meeting Center, and Training Center) for 100 users is the same annual price as GoToMeeting for 25 users. We will renew as it is a package deal. If it were just WebEx Remote Support, we would not renew at all.

While we have taken time to re-evaluate our selected 1:1 devices, Schoology's impact on student learning is unquestioned. Students are able to connect with other learners, create and share products of their learning, and develop their digital fluency through their use of Schoology.

Honestly, there are people available. But none of them will help you with your issues. They just keep assigning new service engineers who are often clueless.

It's very easy to use Schoology. As with any LMS, it helps to learn some tips and tricks prior to getting started. But, each item is clearly indicated within the platform. If I want to add materials, it is right at the top of my screen. If I want to view the calendar, it is indicated to the right of my screen. Navigating a course and the platform is quite straightforward. Additionally, the benefit of Schoology's help center and user community makes asking and answering questions quick and easy.

Generally good, but issue self-reporting has become a problem. When there are issues, it can be 20 minutes to an hour before it gets noted on the status page

Course saves or transfers can take several minutes and up to an hour

The support team is highly incompetent. The only thing that they are able to do flawlessly is register an issue and open the case. But this case related to the issue is never resolved. They will forward the case or assign a new service engineer. But the case will never be resolved. At least not soon. They take weeks to resolve issues.

We have county-level support and district-level support, but their HELP page offers everything that is needed to answer questions and to find "how-to" information for staff. This includes video and written directions for every available feature. Schoology has also worked with our district to improve their product.

Too surface level with no follow-up. A

Sit and get with very little hands-on time. 5 minutes to try out a feature/question type, etc. is not enough time. Once your training is done, there is no option for new employees to get that training without having to rebook and pay for the training again. If you pay for basic training, that should be available to a district to use in the future.

I would say that Cisco Webex Support stacks up pretty evenly in capability, but in some regards (video clarity, toll-free access, etc.) they were even better. Where they did provide a better solution for toll-free access on audio bridges, their audio quality was worse for those that wanted to use VoIP for the audio conference bridge.

I have taught using both Edmodo and Google Classroom. While both were easier than Schoology was to get in the beginning, Schoology is infinitely more powerful than either of them was. I can do so much more, and differentiate so much easier using Schoology than I could with either of my previous LMSs.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

We use it 5-12 so scalability is not an issue but sharing materials between departments including common assessments is difficult without paying for add-on features

• WebEx Support Center works pretty excellently for us as we are a small shop. We are experienced and have pretty good skill sets. WebEx Support Center is an excellent product for our use cases with our users and client to troubleshoot issues.
• WebEx Support Center is more expensive than our previous product MXIE or Logmein. It has a more user-friendly UI, and overall performance is better and reliable.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Using Schoology to build a foundation for a blended learning model has helped increase my students ABC rate between 15-20% in all classes!
• Using Schoology is forcing my students to become responsible for their own learning!
• The only negative thing I have encountered is the students resistance to change!