65 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.9 out of 100
33 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100

Feature Set Ratings

  • SolarWinds Dameware Remote Everywhere (DRE) ranks higher in 1 feature set: Remote Administration

Remote Administration

6.6

Cisco Webex Support

66%
8.6

SolarWinds Dameware Remote Everywhere (DRE)

86%
SolarWinds Dameware Remote Everywhere (DRE) ranks higher in 10/14 features

Screen sharing

8.2
82%
9 Ratings
9.5
95%
12 Ratings

File transfer

8.4
84%
9 Ratings
9.1
91%
12 Ratings

Instant message

7.4
74%
7 Ratings
8.3
83%
11 Ratings

Secure remote access with Smart Card authentication

9.0
90%
5 Ratings
N/A
0 Ratings

Access to sleeping/powered-off computers

6.0
60%
5 Ratings
8.7
87%
8 Ratings

Over-the-Internet remote session

8.0
80%
9 Ratings
9.4
94%
12 Ratings

Initiate remote control from mobile

4.3
43%
6 Ratings
9.4
94%
8 Ratings

Remote management of servers & workstations

1.7
17%
5 Ratings
9.5
95%
11 Ratings

Remote Active Directory® management

5.8
58%
5 Ratings
N/A
0 Ratings

Centralized management dashboard

6.9
69%
7 Ratings
9.4
94%
11 Ratings

Session record

8.6
86%
7 Ratings
7.2
72%
8 Ratings

Annotations

6.9
69%
7 Ratings
5.9
59%
5 Ratings

Monitoring and Alerts

6.5
65%
5 Ratings
8.6
86%
8 Ratings

Multi-platform remote control

5.1
51%
7 Ratings
8.6
86%
9 Ratings

Attribute Ratings

  • SolarWinds Dameware Remote Everywhere (DRE) is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

7.5

Cisco Webex Support

75%
11 Ratings
8.6

SolarWinds Dameware Remote Everywhere (DRE)

86%
12 Ratings

Likelihood to Renew

9.1

Cisco Webex Support

91%
3 Ratings

SolarWinds Dameware Remote Everywhere (DRE)

N/A
0 Ratings

Usability

7.0

Cisco Webex Support

70%
1 Rating

SolarWinds Dameware Remote Everywhere (DRE)

N/A
0 Ratings

Support Rating

1.2

Cisco Webex Support

12%
5 Ratings
7.8

SolarWinds Dameware Remote Everywhere (DRE)

78%
13 Ratings

Likelihood to Recommend

Cisco

We use WebEx Support Center in the IT department to support users as well as work with vendors remotely. This applies to physical desktops, laptops, and Virtual Desktops. We have around 200 employees. Most employees work in one of our offices, but we do have at least 5-10 users who are more frequently remote than they are in the office. It helps us remotely access machines we wouldn't otherwise have access to, due to lack of physical access. It's excellent for troubleshooting access problems from users' personal machines, as well.
Read full review

SolarWinds

I think for ANY environment it's worth taking it out for a test drive. It's very powerful, especially when using the agent to connect to sessions where the end user doesn't need admin rights but when not in a VDI environment it likely would perform better with its built in functionality to ask for elevation. It is really powerful, even with the ability to run command line scripts without the user seeing (kind of a built in psexec) and it does work with Mac and Linux to some degree too so it really is worth trying out regardless of your environment. It may be just what you're looking for and the sales folks at DRE are not pushy at all, at least in my experience, and give great advice even at the expense of selling less licenses!
Read full review

Pros

Cisco

  • Simple Remote Access - WebEx Support Center works with either a permanent install or temporary executable, so you don't have to worry about users being particularly comfortable or knowledgeable about software installation. It also doesn't matter if the user is on an account without admin rights, you can still connect and see what's going on using the temporary executable.
  • Robust Access Options - You can take see the user's screen, take control of their screen, send files, and retrieve files. It's a great tool for troubleshooting issues that users might be experiencing and doesn't depend on them being able to find the files that you need to properly troubleshoot their issues.
  • Great performance - Even when users don't have a particularly great internet connection, you can still typically get good results and help them quickly. You're not going to do it over dial-up (if that even still exists for anyone), but it works acceptably well even over very modest DSL or satellite internet connections.
Read full review

SolarWinds

  • The ability to send ad hoc links to a Samanage ticket allows users to be helped even if they're on their home computer and need assistance logging into our VPN was essential for us in the COVID-19 transition to an at home workforce!
  • The methods of deployment are nice and easily managed through GPO.
  • The interface of seeing waiting sessions and options to collaborate with other technicians is nice and user friendly.
Read full review

Cons

Cisco

  • During initial setups it can be a little confusing.
  • The look and feel is a little rigid. It feels like it is in need of a smoother UI update.
  • When a new user is introduced to webex and they are asked to share their desktop, it maybe a little difficult for the user to navigate to the correct buttons.
Read full review

SolarWinds

  • Connectivity to a helpdesk/knowledgebase would be nice feature so users can do self-help
  • Offering a branded version of the client/agent would be a nice touch for businesses
  • A web-only version of the technician console for remote support would be a nice feature
Read full review

Pricing Details

Cisco Webex Support

Starting Price

Editions & Modules

Cisco Webex Support editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    SolarWinds Dameware Remote Everywhere (DRE)

    Starting Price

    Editions & Modules

    SolarWinds Dameware Remote Everywhere (DRE) editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Cisco

      The Enterprise package we purchased (Event Center, Remote Support, Meeting Center, and Training Center) for 100 users is the same annual price as GoToMeeting for 25 users. We will renew as it is a package deal. If it were just WebEx Remote Support, we would not renew at all.
      Read full review

      SolarWinds

      No answers on this topic

      Usability

      Cisco

      Honestly, there are people available. But none of them will help you with your issues. They just keep assigning new service engineers who are often clueless.
      Read full review

      SolarWinds

      No answers on this topic

      Support Rating

      Cisco

      As a user of Cisco Webex Support, I have never had to contact Cisco for technical support as it is a very easy to use tool.
      Read full review

      SolarWinds

      SolarWinds Dameware Remote Everywhere is an easy to use software package. The manuals are easy to understand, and the installation is simple and straightforward. The Maintenance and support costs are relatively reasonable, and we maintain support and maintenance strictly for the upgrades rather than support. Over the years, SolarWinds has released numerous feature enhancements to the software package, making SolarWinds Dameware Remote Everywhere indispensable on our network.
      Read full review

      Alternatives Considered

      Cisco

      I would say that Cisco Webex Support stacks up pretty evenly in capability, but in some regards (video clarity, toll-free access, etc.) they were even better. Where they did provide a better solution for toll-free access on audio bridges, their audio quality was worse for those that wanted to use VoIP for the audio conference bridge.
      Read full review

      SolarWinds

      Dameware DRE is a powerhouse tool that in my opinion blows these other products out of the water. Each of these competitors offer great services but at a cost as they require multiple subscriptions or a pay to upgrade to the latest version (TeamViewer). DRE is a simple "one stop shop" where everything you need is readily at your fingertips.
      Read full review

      Return on Investment

      Cisco

      • WebEx Support Center works pretty excellently for us as we are a small shop. We are experienced and have pretty good skill sets. WebEx Support Center is an excellent product for our use cases with our users and client to troubleshoot issues.
      • WebEx Support Center is more expensive than our previous product MXIE or Logmein. It has a more user-friendly UI, and overall performance is better and reliable.
      Read full review

      SolarWinds

      • seamless installation of MSI or EXE
      • No Codes to enter when installing agent
      • Agent automatically connects to cloud dashboard
      • our deployment tool has messed up a couple of times, so agents get uninstalled or not installed when this occurs, and we can't see a computer in the dashboard
      Read full review

      Screenshots

      Add comparison