What users are saying about
Top Rated
461 Ratings
3 Ratings
Top Rated
461 Ratings
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Score 8.6 out of 100
3 Ratings
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Score 8.6 out of 100

Attribute Ratings

  • ReportGarden is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.5

Cision Communications Cloud

85%
277 Ratings
8.6

ReportGarden

86%
3 Ratings

Likelihood to Renew

7.1

Cision Communications Cloud

71%
17 Ratings

ReportGarden

N/A
0 Ratings

Usability

7.0

Cision Communications Cloud

70%
53 Ratings

ReportGarden

N/A
0 Ratings

Availability

9.1

Cision Communications Cloud

91%
3 Ratings

ReportGarden

N/A
0 Ratings

Performance

9.1

Cision Communications Cloud

91%
3 Ratings

ReportGarden

N/A
0 Ratings

Support Rating

8.9

Cision Communications Cloud

89%
321 Ratings

ReportGarden

N/A
0 Ratings

Online Training

8.0

Cision Communications Cloud

80%
3 Ratings

ReportGarden

N/A
0 Ratings

Implementation Rating

10.0

Cision Communications Cloud

100%
7 Ratings

ReportGarden

N/A
0 Ratings

Product Scalability

7.3

Cision Communications Cloud

73%
1 Rating

ReportGarden

N/A
0 Ratings

Vendor post-sale

9.1

Cision Communications Cloud

91%
1 Rating

ReportGarden

N/A
0 Ratings

Vendor pre-sale

9.1

Cision Communications Cloud

91%
1 Rating

ReportGarden

N/A
0 Ratings

Likelihood to Recommend

Cision

For a small start-up, the cost-benefit to add lift to press releases [and] particular milestone accomplishments is definitely there with the Cision [Communications] Cloud. Much of what we do, by necessity, is done internally without the benefit of outsourced press folks, so the Cision [Communications] Cloud ease of use and reporting is very important.
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ReportGarden, Inc

ReportGarden works really well for us because it takes the human element out of creating reports. We can automate monthly, weekly, even daily reports and send them directly to clients without any direct intervention. This saves us a ton of time we can use to analyze reports instead of format them.
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Pros

Cision

  • Their upgraded press release templates and ability [to] pull in an entire, completed release makes the [process] faster and easier, and allows for more graphics, such as company mastheads, [are done well].
  • The media tracking offers the ability to find relevant placements across the entire country.
  • The journalist database streamlines the process of finding relevant reporters to directly connect [to] on news releases that are relevant to their beats.
  • The process of setting up, creating, and distributing a release is seamless, easy to use, and not labor-intensive.
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ReportGarden, Inc

  • Cross-platform reporting all in one place; this is a strength because there are very few tools that offer this.
  • Easy-to-use platform layout - everything is clean cut and simple; this is a strength because many other tools out there are complicated and don't look great.
  • Built well for agencies, and organizations where there are multiple users, and/or multiple clients; this is a strength, because this is ideal for agencies such as ours.
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Cons

Cision

  • In the media influencer database, the classic Cision allowed us to do a zip code radius search to really drill down to the neighborhood level. That's because we do localized media advisories and press releases for events at neighborhood schools. One part of a big city like Chicago really doesn't care what's happening in another part of Chicago that's too far away. The zip code radius search was a feature in the classic Cision but not with the current Cision Communications Cloud. We've asked for this to be restored several times, but nothing's happened. In fact, we were told to use DMA — which actually goes wider in a search (bigger than a city), not more narrow as needed. This reflects a basic misunderstanding of what we need.
  • Another missing feature involves a merge field when sending out an email press release through Cision. This is the "select insert field" button in the upper right that's used to personalize a release with the media contact's name and other information. This is key for localization of the release. Many media outlets won't run a release unless it's local. While "county" is a feature in the influencer database when putting together a media list in Cision, "county" is not available to insert into a press release as a merge field. Counties are important because this is how many newspapers and health departments are organized and identify themselves. I've asked for this to be implemented, to no avail. As a workaround, we've had to use "contact city" or "outlet city."
  • After refining a media list in Cision using filters, I've had to download the list and take it offline to see the big picture, screen for duplicates, etc. While there is a button on the bottom left intended to help with this, it doesn't do the trick. That's because there may be multiple contacts with the same email address. In addition, one media contact may represent numerous media outlets, so this same contact could show up several times. It would be nice to have a better way to see the whole list online and eliminate both duplicates as well as those who previously opted out.
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ReportGarden, Inc

  • Be better at fonts and customization.
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Pricing Details

Cision Communications Cloud

Starting Price

Editions & Modules

Cision Communications Cloud editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    ReportGarden

    Starting Price

    $49 per month

    Editions & Modules

    ReportGarden editions and modules pricing
    EditionModules
    Basic$491
    Pro$892
    Agency$1693
    Enterprise$3894

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Likelihood to Renew

    Cision

    While I am happy with the product performance overall, TrendKite's recent merger with Cision is cause for concern. When we first signed on with TrendKite, I spoke with several users and the best response I received was that the company was a startup and we could expect there to be hiccups along the way as the company grew and the platform got more robust. That has certainly been the case. However, now that they have merged with Cision — a company that has grown too fast, has not focused on improving its product and has poor customer service — I have concerns that TrendKite will lose some of the qualities that have made it a great company and great product to work with.
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    ReportGarden, Inc

    No answers on this topic

    Usability

    Cision

    The flexibility and customization of Cision Communications Cloud (TrendKite)* is among its most important features. Changing the dashboards, using keywords in the saved searches to pull out the best stories and the integration with marketing automation tools gives me confidence that I will able to continue using this tool well into the future. The future implementation and integration of the media contact database will complete the suite, making list management and email marketing programs much smoother. *This review was written before Cision acquired TrendKite. TrendKite is now part of Cision Communications Cloud.
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    ReportGarden, Inc

    No answers on this topic

    Reliability and Availability

    Cision

    Easily accessible 24/7.
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    ReportGarden, Inc

    No answers on this topic

    Performance

    Cision

    Generally, Cision performs well day to day, but it's got some annoying bugs that slow down usage/require user workarounds which is inefficient. More seriously, a few months ago, as a result of a major system upgrade, certain critical functionality was not working and I was unable to use the service for more than a day when I had time-sensitive work to execute
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    ReportGarden, Inc

    No answers on this topic

    Support Rating

    Cision

    For Cision TrendKite in particilar, support always responded, but it was sometimes slow. For some of our booleans and search queries, we would need help refining and excluding terms/phrases that weren't relevant to our client or campaign. This sometimes took 1-2 days just to get a response back, which sometimes was too late when a last-minute report was due. This was only with the support staff, not necessarily our customer success manager or sales rep.
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    ReportGarden, Inc

    No answers on this topic

    Online Training

    Cision

    The online training sessions available for the Cision Communications Cloud are helpful and informative. There's more than one option - initially, I signed up for the live webinar classes on basic functions and that is what I recommend other new users do as well. If I have specific questions or something I want to learn more about, I can search the online database and find article or online training videos to get the information I need.
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    ReportGarden, Inc

    No answers on this topic

    Implementation Rating

    Cision

    There is no implementation at the customer's end so this doesn't really apply to my instance of Cision (possibly to all instances of it).
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    ReportGarden, Inc

    No answers on this topic

    Alternatives Considered

    Cision

    It's a similar product. I think Meltwater sells itself as being a bit more niche, but I have not found many significant differences between Meltwater and Cision. Meltwater's sales process is a very high pressure and their prices are inflated.
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    ReportGarden, Inc

    Kissmetrics offers a great product, but it can also be painfully expensive. We love the product they're able to provide, but when it came to overhead costs, it didn't make sense for us. ReportGarden is far less expensive and seems to deliver more value, so the decision to go with them was pretty easy. We've upgraded tiers to accommodate more clients a few times and still pay less than Kissmetrics' bottom tier.
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    Scalability

    Cision

    Easy to use, but still room for improvement.
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    ReportGarden, Inc

    No answers on this topic

    Return on Investment

    Cision

    • Cision has a net positive impact on time savings for staff so we can be quicker to market
    • Cision has a positive impact on internal savings as it is used internally across multiple accounts and with the internal PR team
    • Cision is extremely useful when it comes to resourcing and conducting outreach in those DMA's where our agency doesn't have a physical presence
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    ReportGarden, Inc

    • It has saved us time in reporting across platforms.
    • It has saved us money by being able to monitor things like spend across multiple platforms and catch overspends.
    • It has created greater efficiency for us in cross-optimizing our campaigns on multiple platforms, getting our clients better results.
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    Screenshots

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