Clarabridge (discontinued) vs. Custify

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Clarabridge (discontinued)
Score 9.3 out of 10
N/A
Clarabridge was a solution that helped users understand how customers and employees feel about a company without having to ask. It was acquired by Qualtrics, and its capabilities are now part of the Qualtrics product suite's capabilities.N/A
Custify
Score 9.4 out of 10
Small Businesses (1-50 employees)
Custify is a customer success platform designed for B2B SaaS businesses. It helps users better meet customers' needs, reduce churn and increase lifetime value. The user can see in-product usage insights as well as data from CRM, support, billing, and other systems in one place. Relevant customer success KPIs and client interactions are displayed in its dashboard. Custify also identifies clients that get stuck during onboarding, those whose trial is about to expire, and those whose usage has…N/A
Pricing
Clarabridge (discontinued)Custify
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Clarabridge (discontinued)Custify
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Clarabridge (discontinued)Custify
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
Clarabridge (discontinued)Custify
Security
Comparison of Security features of Product A and Product B
Clarabridge (discontinued)
-
Ratings
Custify
7.0
11 Ratings
21% below category average
Role-based user permissions00 Ratings7.011 Ratings
Platform & Infrastructure
Comparison of Platform & Infrastructure features of Product A and Product B
Clarabridge (discontinued)
-
Ratings
Custify
8.0
11 Ratings
6% below category average
API00 Ratings8.011 Ratings
Integration with Salesforce.com00 Ratings8.01 Ratings
Customer Data Extraction / Integration
Comparison of Customer Data Extraction / Integration features of Product A and Product B
Clarabridge (discontinued)
-
Ratings
Custify
9.0
11 Ratings
5% above category average
Product usage00 Ratings9.011 Ratings
Help desk / support tickets00 Ratings9.11 Ratings
Customer Success Management
Comparison of Customer Success Management features of Product A and Product B
Clarabridge (discontinued)
-
Ratings
Custify
8.3
11 Ratings
1% above category average
NPS surveys00 Ratings8.01 Ratings
Sponsor tracking00 Ratings8.02 Ratings
Customer profiles00 Ratings8.011 Ratings
Automated workflow00 Ratings9.011 Ratings
Internal collaboration00 Ratings7.011 Ratings
Customer health scoring00 Ratings9.011 Ratings
Customer segmentation00 Ratings9.011 Ratings
CSM Reporting & Analytics
Comparison of CSM Reporting & Analytics features of Product A and Product B
Clarabridge (discontinued)
-
Ratings
Custify
9.0
11 Ratings
10% above category average
Customer health trends00 Ratings9.011 Ratings
Engagement analytics00 Ratings9.011 Ratings
Dashboards00 Ratings9.03 Ratings
Best Alternatives
Clarabridge (discontinued)Custify
Small Businesses
Sogolytics
Sogolytics
Score 8.9 out of 10
Intercom
Intercom
Score 8.7 out of 10
Medium-sized Companies
CustomerSuccessBox
CustomerSuccessBox
Score 9.5 out of 10
CustomerSuccessBox
CustomerSuccessBox
Score 9.5 out of 10
Enterprises
Quadient Inspire
Quadient Inspire
Score 9.4 out of 10
Cisco Webex Experience Management (discontinued)
Cisco Webex Experience Management (discontinued)
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Clarabridge (discontinued)Custify
Likelihood to Recommend
5.0
(4 ratings)
9.0
(11 ratings)
Likelihood to Renew
8.2
(1 ratings)
-
(0 ratings)
Usability
-
(0 ratings)
9.0
(2 ratings)
Support Rating
-
(0 ratings)
9.0
(2 ratings)
User Testimonials
Clarabridge (discontinued)Custify
Likelihood to Recommend
Discontinued Products
The tool is awesome and the survey tool that was demoed for me is truly one that will be a game changer. I've actually been on site with clarabridge and they are awesome and they truly have a bright future in this industry. As HR analytics takes off and continues to grow, they will continue to become a key in how different talent, initiatives, etc., are assessed and can truly get an insight on the voice of employees on many possible initiatives.
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Custify
Two big use cases where it's very well suited: onboarding of our clients and churn prevention. It just saves me so much time and helps me recommend more strategic suggestions. At the end of the day I can see my productivity being a lot higher than before having Custify.
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Pros
Discontinued Products
  • With Engagor, it is possible to organize a large volume of mentions in different mailboxes, which is perfect for our large company. With special Smart Folders to drill down into our data, we can make it possible to organize our mentions even more in-depth, divide the workload, and optimize our workflow. This increased efficiency makes it possible to work together closely as a team, across different departments. To sum this up: the Engagor platform provides our company with the perfect foundation to optimize our entire organizational structure.
  • Another very interesting feature Engagor offers is their helpful and state-of-the-art tagging system. At NMBS we filter through large bulks of mentions and private messages on a daily basis which would be very difficult to organize without Engagor.
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Custify
  • 360 degree view of anything that has to do with a single account, including health score history across many elements, all the lifecycles of that account, different usage and adoption trends on multiple users in the same account, and more.
  • Getting multiple health scores and trends on one screen.
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Cons
Discontinued Products
  • User interface could be more intuitive.
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Custify
  • There was a problem integrating our CRM at first, and to be honest, I almost switched to another product because it's a big deal for us, but they got it worked out significantly faster than any of us guessed it would take, so we stayed, and I'm glad it worked out.
  • The main data point still missing is global revenue. I reached out and they said it's in the works. The software is making us money, so we're staying and hope this works out as fast as the CRM issue.
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Likelihood to Renew
Discontinued Products
Extensive featureset, great customer service.
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Custify
No answers on this topic
Usability
Discontinued Products
No answers on this topic
Custify
I like custify because it does exactly what you think it would. It's reliable and delivers quality organization and analytics for our usage. It's only downfall is it's lack of specific analytics and combination with sales tools that make customer transferring easy. Overall highly recommend using custify and are in a smaller business.
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Support Rating
Discontinued Products
No answers on this topic
Custify
Philipp has been there for us throughout the process. Very nice guy and a great help. He guided us in setting KPIs, goals, healthscores. Really gave us a lot more than we wanted. We also had some custom integrations and even though they did not support them, their team released a patch for our CRM so we could integrate it
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Alternatives Considered
Discontinued Products
We moved to Zendesk as it allowed us to have everything we needed. We didn't face FB Jail, we were able to respond to IG, FB & Twitter DMs at all times. The analytics were a bit better and we were able to do NPS and CSAT attached through our Zendesk platform
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Custify
This software makes it easy to analyze your data and optimize your onboarding - maybe the easiest I've seen, but you've got to be willing to dig into its features and setting. And of course without their Concierge Onboarding this is not so easy.
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Return on Investment
Discontinued Products
  • Well, due to the organization not truly pushing it for its value, we have struggled on this. We have seen great insight into certain projects when trying to improve certain processes or management structure and seeing the decline in those categories for term reasons/explanations but that does not truly say that the problem is fixed. You could draw a parallel but living in assumptions can cause more issues.
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Custify
  • Free to paid conversions have gone up, and we see more customers choosing premium options than before, since we're using the automatic workflows to make sure the trial is a lot more focused on helping them see results before they pay a single dollar.
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ScreenShots

Custify Screenshots

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