What users are saying about
6 Ratings
6 Ratings
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Score 8 out of 100
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Likelihood to Recommend

Clarabridge

The tool is awesome and the survey tool that was demoed for me is truly one that will be a game changer. I've actually been on site with clarabridge and they are awesome and they truly have a bright future in this industry. As HR analytics takes off and continues to grow, they will continue to become a key in how different talent, initiatives, etc., are assessed and can truly get an insight on the voice of employees on many possible initiatives.
Brandon Johnson | TrustRadius Reviewer

Google Surveys

The service is best suited for people who want an easy, simple, straightforward survey collection platform. The price is unbeatable so it does not matter if you are an enterprise company for a start-up with 5 employees. One of the best features is the ability to mass send to a list vs competitors when you have to manually upload a list.
Chase Zhang | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

Clarabridge
Google Surveys
8.0
Survey templates
Clarabridge
Google Surveys
7.5
Themes
Clarabridge
Google Surveys
7.5
Custom logo/branding
Clarabridge
Google Surveys
9.0

Survey Content

Clarabridge
Google Surveys
8.0
Changes to live survey
Clarabridge
Google Surveys
6.5
Question design help
Clarabridge
Google Surveys
9.0
Multiple question types
Clarabridge
Google Surveys
8.5

Survey Logic

Clarabridge
Google Surveys
8.5
Survey logic flexibility
Clarabridge
Google Surveys
8.5

Survey Reporting & Analytics

Clarabridge
Google Surveys
8.4
Response tracking
Clarabridge
Google Surveys
7.5
Data export
Clarabridge
Google Surveys
7.5
Standard reports
Clarabridge
Google Surveys
9.0
Custom reports
Clarabridge
Google Surveys
9.0
Analytics
Clarabridge
Google Surveys
9.0

Survey Administration & Security

Clarabridge
Google Surveys
8.8
Access controls
Clarabridge
Google Surveys
8.5
Compliance
Clarabridge
Google Surveys
9.0

Survey Distribution

Clarabridge
Google Surveys
9.0
Vendor-offered crowdsourcing
Clarabridge
Google Surveys
9.0
Respondent restrictions
Clarabridge
Google Surveys
9.0

Pros

Clarabridge

  • Voice to text functionality is extremely accurate.
  • Alert system for trending topics is very helpful.
  • The natural language processor is easy to tune to brand specific nuances.
Gino Abbate III, MBA | TrustRadius Reviewer

Google Surveys

  • Easy to use
  • Great how to videos on YouTube
  • Can share with others
  • Free
Lisa Gonzales | TrustRadius Reviewer

Cons

Clarabridge

  • Not that they are not awesome but things could constantly improve on the NLP for sarcasm based comments ( I know it is a machine and this is hard but It is one of my only frustrations)
Brandon Johnson | TrustRadius Reviewer

Google Surveys

  • Better integration with CRM
  • More features like removing "bad data" from random people
  • Stores the data longer
Chase Zhang | TrustRadius Reviewer

Usability

Clarabridge

No score
No answers yet
No answers on this topic

Google Surveys

Google Surveys 8.5
Based on 2 answers
Easy to use, easy to explain to others, and a fairly straightforward approach.
Lisa Gonzales | TrustRadius Reviewer

Support Rating

Clarabridge

No score
No answers yet
No answers on this topic

Google Surveys

Google Surveys 7.0
Based on 2 answers
Customer service is great when you needed it, almost a 24 hour type of support. Although it is much like calling into a support center or submitting a support ticket - you never get the same rep twice, so our team member would have to explain their situation again but the previous rep might not take all the notes necessary
Chase Zhang | TrustRadius Reviewer

Alternatives Considered

Clarabridge

Clarabridge's support team is better than anyone else in the industry.
Gino Abbate III, MBA | TrustRadius Reviewer

Google Surveys

It is certainly not as deep in data analytics, but it is much easier to use than the others. Free is also good.
Lisa Gonzales | TrustRadius Reviewer

Return on Investment

Clarabridge

  • Well, due to the organization not truly pushing it for its value, we have struggled on this. We have seen great insight into certain projects when trying to improve certain processes or management structure and seeing the decline in those categories for term reasons/explanations but that does not truly say that the problem is fixed. You could draw a parallel but living in assumptions can cause more issues.
Brandon Johnson | TrustRadius Reviewer

Google Surveys

  • Positive: Great ROI, as we use it to collect data answers from clients to use as collateral for prospects.
  • Positive: Increased usage from employees, we thought only a few employees would want to use it but almost every department has 2-3 employees using it.
  • Negative: Does not connect to CRMs.
Chase Zhang | TrustRadius Reviewer

Pricing Details

Clarabridge

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Clarabridge Editions & Modules

Additional Pricing Details

Google Surveys

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Google Surveys Editions & Modules

Edition
Surveys10¢1
  1. per completed survey
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Clarabridge
10.0
Google Surveys
8.5

Usability

Clarabridge
Google Surveys
8.5

Support Rating

Clarabridge
Google Surveys
7.0

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