Clarabridge (discontinued) vs. Google Surveys

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Clarabridge (discontinued)
Scoreย 9.3ย outย ofย 10
N/A
Clarabridge was a solution that helped users understand how customers and employees feel about a company without having to ask. It was acquired by Qualtrics, and its capabilities are now part of the Qualtrics product suite's capabilities.N/A
Google Surveys
Scoreย 7.6ย outย ofย 10
N/A
Google Surveys is an app for custom surveys, and is part of Google Apps for Work. The insights from audience targeted surveys can be expressed in instant, easy-to-digest graphs and charts help you make sense of the survey data. Surveys natively integrates with other solutions, allowing you to use data from one product while working in another. Survey responses from real people can be sourced by Google's Opinion Rewards app, where respondents answer questions in exchange for incentives.
$10
per completed survey
Pricing
Clarabridge (discontinued)Google Surveys
Editions & Modules
No answers on this topic
Surveys
10ยข
per completed survey
Offerings
Pricing Offerings
Clarabridge (discontinued)Google Surveys
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Detailsโ€”โ€”
More Pricing Information
Community Pulse
Clarabridge (discontinued)Google Surveys
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
Clarabridge (discontinued)Google Surveys
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
Clarabridge (discontinued)
-
Ratings
Google Surveys
7.5
13 Ratings
4% below category average
Survey templates00 Ratings7.013 Ratings
Themes00 Ratings7.811 Ratings
Custom logo/branding00 Ratings7.710 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
Clarabridge (discontinued)
-
Ratings
Google Surveys
8.0
13 Ratings
7% below category average
Changes to live survey00 Ratings7.913 Ratings
Question design help00 Ratings7.310 Ratings
Multiple question types00 Ratings8.713 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
Clarabridge (discontinued)
-
Ratings
Google Surveys
8.3
12 Ratings
0% below category average
Survey logic flexibility00 Ratings8.312 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
Clarabridge (discontinued)
-
Ratings
Google Surveys
8.5
13 Ratings
3% above category average
Response tracking00 Ratings8.613 Ratings
Data export00 Ratings8.512 Ratings
Standard reports00 Ratings8.911 Ratings
Custom reports00 Ratings7.79 Ratings
Analytics00 Ratings8.711 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
Clarabridge (discontinued)
-
Ratings
Google Surveys
8.1
13 Ratings
3% below category average
Access controls00 Ratings8.412 Ratings
Compliance00 Ratings7.910 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
Clarabridge (discontinued)
-
Ratings
Google Surveys
7.9
10 Ratings
2% below category average
Vendor-offered crowdsourcing00 Ratings8.37 Ratings
Respondent restrictions00 Ratings7.59 Ratings
Best Alternatives
Clarabridge (discontinued)Google Surveys
Small Businesses
Sogolytics
Sogolytics
Scoreย 8.9ย outย ofย 10
Square 9 Softworks
Square 9 Softworks
Scoreย 9.7ย outย ofย 10
Medium-sized Companies
CustomerSuccessBox
CustomerSuccessBox
Scoreย 9.5ย outย ofย 10
Qualaroo
Qualaroo
Scoreย 6.8ย outย ofย 10
Enterprises
Quadient Inspire
Quadient Inspire
Scoreย 9.4ย outย ofย 10
PG Forsta HX Platform
PG Forsta HX Platform
Scoreย 9.0ย outย ofย 10
All AlternativesView all alternativesView all alternatives
User Ratings
Clarabridge (discontinued)Google Surveys
Likelihood to Recommend
5.0
(4 ratings)
8.8
(13 ratings)
Likelihood to Renew
8.2
(1 ratings)
-
(0 ratings)
Usability
-
(0 ratings)
9.0
(13 ratings)
Support Rating
-
(0 ratings)
7.5
(12 ratings)
User Testimonials
Clarabridge (discontinued)Google Surveys
Likelihood to Recommend
Discontinued Products
The tool is awesome and the survey tool that was demoed for me is truly one that will be a game changer. I've actually been on site with clarabridge and they are awesome and they truly have a bright future in this industry. As HR analytics takes off and continues to grow, they will continue to become a key in how different talent, initiatives, etc., are assessed and can truly get an insight on the voice of employees on many possible initiatives.
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Google
Google Surveys is perfect when trying to collaborate with co-workers and find a date & time that works best for them to get together, whether it's for a regular meeting, team photo session, celebratory dinner, or Christmas celebration. It's also great for getting feedback on proposed changes that would affect the team.
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Pros
Discontinued Products
  • With Engagor, it is possible to organize a large volume of mentions in different mailboxes, which is perfect for our large company. With special Smart Folders to drill down into our data, we can make it possible to organize our mentions even more in-depth, divide the workload, and optimize our workflow. This increased efficiency makes it possible to work together closely as a team, across different departments. To sum this up: the Engagor platform provides our company with the perfect foundation to optimize our entire organizational structure.
  • Another very interesting feature Engagor offers is their helpful and state-of-the-art tagging system. At NMBS we filter through large bulks of mentions and private messages on a daily basis which would be very difficult to organize without Engagor.
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Google
  • Measure the pulse of how our members are feeling (yes/no questions, multiple-choice questions).
  • Learn how students are doing with specific projects (textual-based questions, essay-type answers).
  • Run an election for board members (use of the "other" notation so that people can write in their own choices).
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Cons
Discontinued Products
  • User interface could be more intuitive.
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Google
  • While it is very intuitive, there are many ways you can fine-tune your survey (such as word limits, counts, etc) and these are not always obvious where those settings are.
  • I would like to see some ways of changing the formatting (and maybe I just haven't explored that yet), ie: colors, set up on the screen.
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Likelihood to Renew
Discontinued Products
Extensive featureset, great customer service.
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Google
No answers on this topic
Usability
Discontinued Products
No answers on this topic
Google
Relatively simple so that those who are less than familiar with computers can figure it out. User friendly and already embedded with other Google products. Receives an 8 because many features available with Google Surveys are also available with similar, free products on the internet today. Good, but not stellar.
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Support Rating
Discontinued Products
No answers on this topic
Google
This is by far the only area where I think that there is room for improvement because Google does not respond as fast as I would like them to. We live in a fast-paced world and this is probably the only area where Google can improve on and as a teacher, I find it challenging to wait for a day or two for a response when everything that I am doing in the Google Classroom is running instantly and with no breaks in between.
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Alternatives Considered
Discontinued Products
We moved to Zendesk as it allowed us to have everything we needed. We didn't face FB Jail, we were able to respond to IG, FB & Twitter DMs at all times. The analytics were a bit better and we were able to do NPS and CSAT attached through our Zendesk platform
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Google
I selected Google Surveys to create them because it was free and helped to improve our overall information and data. It was easy to build it into our systems and get the data. Other survey providers have offered a larger variety of options, which have helped even more - but the higher costs were not worth the extra money.
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Return on Investment
Discontinued Products
  • Well, due to the organization not truly pushing it for its value, we have struggled on this. We have seen great insight into certain projects when trying to improve certain processes or management structure and seeing the decline in those categories for term reasons/explanations but that does not truly say that the problem is fixed. You could draw a parallel but living in assumptions can cause more issues.
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Google
  • Team members are more apt to respond quickly to a Google Survey request rather than a normal email - makes my job as an admin easier.
  • Easy to check on who hasn't responded - that way I only have to one-on-one follow up with select individuals instead of everyone.
  • You can customize the survey to your team's specific brand, which is especially handy if sent to those outside of our work sphere.
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ScreenShots