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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Claritysoft

    Score8 out of 10
    N/ACloudSoft is a simple, cloud-based CRM system for SMBs.

    $39

    per month

    Emptoris

    Score5.5 out of 10
    N/AN/A

    $59

    Per User Per Month

    Pricing
    ClaritysoftEmptoris
    Editions & Modules
    Claritysoft
    $39.00
    Per Month Per User
    Emptoris
    $59.00
    Per User Per Month
    Offerings
    Pricing Offerings
    ClaritysoftEmptoris
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details——
    More Pricing Information
    Features
    ClaritysoftEmptoris
    Sales Force Automation
    Comparison of Sales Force Automation features of Claritysoft and Emptoris
    Feature
    Claritysoft
    6.6
    7 Ratings
    17% below category average
    Emptoris
    -
    Ratings
    Customer data management / contact management8.07 Ratings00 Ratings
    Workflow management4.56 Ratings00 Ratings
    Territory management7.56 Ratings00 Ratings
    Opportunity management6.06 Ratings00 Ratings
    Integration with email client (e.g., Outlook or Gmail)5.57 Ratings00 Ratings
    Quote & order management7.55 Ratings00 Ratings
    Interaction tracking7.07 Ratings00 Ratings
    Channel / partner relationship management7.05 Ratings00 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Claritysoft and Emptoris
    Feature
    Claritysoft
    8.0
    5 Ratings
    4% above category average
    Emptoris
    -
    Ratings
    Help desk management8.05 Ratings00 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Claritysoft and Emptoris
    Feature
    Claritysoft
    6.4
    5 Ratings
    19% below category average
    Emptoris
    -
    Ratings
    Lead management8.84 Ratings00 Ratings
    Email marketing4.05 Ratings00 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Claritysoft and Emptoris
    Feature
    Claritysoft
    7.5
    7 Ratings
    3% below category average
    Emptoris
    -
    Ratings
    Task management8.06 Ratings00 Ratings
    Billing and invoicing management7.04 Ratings00 Ratings
    Reporting7.57 Ratings00 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Claritysoft and Emptoris
    Feature
    Claritysoft
    7.2
    7 Ratings
    6% below category average
    Emptoris
    -
    Ratings
    Forecasting6.05 Ratings00 Ratings
    Pipeline visualization8.05 Ratings00 Ratings
    Customizable reports7.56 Ratings00 Ratings
    Customization
    Comparison of Customization features of Claritysoft and Emptoris
    Feature
    Claritysoft
    7.3
    7 Ratings
    5% below category average
    Emptoris
    -
    Ratings
    Custom fields9.07 Ratings00 Ratings
    Custom objects8.56 Ratings00 Ratings
    API for custom integration4.56 Ratings00 Ratings
    Security
    Comparison of Security features of Claritysoft and Emptoris
    Feature
    Claritysoft
    6.7
    7 Ratings
    23% below category average
    Emptoris
    -
    Ratings
    Single sign-on capability6.57 Ratings00 Ratings
    Role-based user permissions7.07 Ratings00 Ratings
    Platform
    Comparison of Platform features of Claritysoft and Emptoris
    Feature
    Claritysoft
    7.0
    5 Ratings
    9% below category average
    Emptoris
    -
    Ratings
    Mobile access7.05 Ratings00 Ratings
    Contract Authoring
    Comparison of Contract Authoring features of Claritysoft and Emptoris
    Feature
    Claritysoft
    -
    Ratings
    Emptoris
    8.3
    4 Ratings
    1% above category average
    Contract creation00 Ratings9.04 Ratings
    Contract templates00 Ratings7.84 Ratings
    Clause library/saved fields00 Ratings8.34 Ratings
    Guided logic00 Ratings8.02 Ratings
    Contract Collaboration
    Comparison of Contract Collaboration features of Claritysoft and Emptoris
    Feature
    Claritysoft
    -
    Ratings
    Emptoris
    7.9
    4 Ratings
    4% below category average
    Contract sharing00 Ratings8.04 Ratings
    Contract editing00 Ratings8.74 Ratings
    Collaborating on contracts00 Ratings7.53 Ratings
    MS Word plug-in00 Ratings7.52 Ratings
    Approval process00 Ratings8.24 Ratings
    Interdepartmental workflows00 Ratings7.84 Ratings
    Contract Monitoring
    Comparison of Contract Monitoring features of Claritysoft and Emptoris
    Feature
    Claritysoft
    -
    Ratings
    Emptoris
    7.8
    5 Ratings
    5% below category average
    Contract database00 Ratings7.75 Ratings
    Contract search00 Ratings7.55 Ratings
    Contract milestone reminders & alerts00 Ratings8.53 Ratings
    Custom contract reports00 Ratings7.44 Ratings
    Tracking contract status00 Ratings8.44 Ratings
    Compliance check00 Ratings7.93 Ratings
    Best Alternatives
    ClaritysoftEmptoris
    Small Businesses
    Salesflare
    Score10 out of 10
    DocuSign CLM
    Score8.2 out of 10
    Medium-sized Companies
    Kintone
    Score9.7 out of 10
    Conga CLM
    Score8.8 out of 10
    Enterprises
    Oracle Sales
    Score8.9 out of 10
    Conga CLM
    Score8.8 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    ClaritysoftEmptoris
    Likelihood to Recommend
    7.6
    (7 ratings)
    8.1
    (15 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    8.0
    (10 ratings)
    Usability
    7.0
    (2 ratings)
    8.0
    (2 ratings)
    Support Rating
    8.4
    (2 ratings)
    8.0
    (2 ratings)
    Implementation Rating
    8.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    ClaritysoftEmptoris
    Likelihood to Recommend
    Claritysoft
    Claritysoft is well suited if you need more of an address book as your CRM. Situations where sales are more passive and based on increasing awareness instead of hard, closing sales. In my previous role selling medical equipment, this would NOT work. However, in my current role where awareness is the key factor that drive smaller sales amounts, it does it's job. I've just been in a lot more roles where I need to upload contracts with signatures and track sales Opportunities, and Claritysoft doesn't seem able to do that.
    Incentivized
    Read full review
    IBM
    If you have a highly bureaucratic organization that is heavily focused on procurement, Emptoris can provide some value. It seemed to be very good at linking the contract information to procurement for better spend control. If you are trying to implement a standalone contract management solution that allows you to easily create contracts and store them in a central location, this isn't the tool for you. There doesn't appear to be a simplified implementation. In general, when a SaaS solution has a complicated and expensive implementation, I am very skeptical. This does not show that the vendor is trying to move customers forward on a single code base. If that many things need to be done during implementation, you are starting to customize the solution for every customer. This hurts the vendor's ability to scale and make improvements in the future.
    Incentivized
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    Pros
    Claritysoft
    • Claritysoft provides great software for keeping track of all the activities you've completed for a customer or lead.
    • Claritysoft also has a great setup with creating new activities that need to be completed in the future so you do not forget.
    • Claritysoft also has a very good support team. When we have questions or problems, Claritysoft is very prompt to address them.
    Incentivized
    Read full review
    IBM
    • Document protection - the Check Out contract feature is a great way to allow external parties to make modifications to contract language without the ability to accept those changes. Those redlines can then be imported back into Emptoris and reviewed or further modified as needed.
    • Notifications & reminders - you can trigger an email manually from within the system, or you can configure automated notifications andreminders to alert users when a new task is received or has aged a given amount of days, etc.
    • Interview wizard - there is a lot of value in the interview wizard. Administrators can configure screens with selecting options via check boxes, radio buttons, or typed-in values. Variables and conditions can be used to selectively populate fields within the contract or apply other options, making for a quick and convenient method to generate contracts conforming to corporate standards.
    • Field customization - administrators can customize a list of options for various fields including contract substatus, address type, and user created business term variables.
    • Approvals - many different options are available to configure approvals to trigger automatically upon presenting and/or executing the contract including specific individuals, one or more approver groups, or based upon various criteria including terms within the contract, type of contract, or the contract's owning organization.
    Incentivized
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    Cons
    Claritysoft
    • There is no spell-check function to use when you are sending emails.
    • Some of the functions you need when deleting records and the like are not always available on every page when you are working in the application.
    • When moving quotes to opportunities, the attachments go with the move so when you go back to the quote, it is not there. Also, when you move a quote it does not automatically fill in the quote number as it was on the quote, it creates a new number. This should be fixed.
    • When you convert a lead it does not move the lead to archives or get rid of it. It leaves it in the Leads area and so you have to manually get rid of it.
    • There is no auto-dial feature built into Claritysoft.
    • The mobile app needs to look and feel just like the online version.
    Incentivized
    Read full review
    IBM
    • Reporting, Emptoris comes with standard reports which can not always can be fit into our business. This needs to be improved. I hope Emptoris is addressing this issue in their latest releases.
    • Though the feature of editing language in MS word is excellent, loading MS word takes time.
    Read full review
    Likelihood to Renew
    Claritysoft
    It works for us and the support is excellent
    Incentivized
    Read full review
    IBM
    There are a lot of new, exciting products coming out in every field and I believe that there is always something better right over the horizon. If it was my choice, I would review my usage of Emptoris and other software periodically to make sure I'm using the most efficient software possible.
    Incentivized
    Read full review
    Usability
    Claritysoft
    It is VERY, VERY, simple and easy to use and learn. All I needed was a super brief 30 minute overview to understand how to use it, and their Customer Support is pretty good. I was raised on Salesforce, which is much more complicated, but allows you to do so much more.
    Incentivized
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    IBM
    Emptoris is a pretty robust tool overall. Learning curve is small and it is simple to use
    Incentivized
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    Support Rating
    Claritysoft
    They are very helpful and quick whenever I have a question about Claritysoft CRM. I think the guy I've spoken with is named Evan, and he's been very helpful. Claritysoft, give the man a raise if you know who I'm talking about. He responds super quick with truly helpful insights.
    Incentivized
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    IBM
    The above rating for the overall support from Emptoris is for their product / product support, roll out training and refresher training / ongoing training, which is not only good but superior. There is no major or reconizable bad review that can be given to Emptoris at this point in time, from where is stands.
    Incentivized
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    Implementation Rating
    Claritysoft
    So easy to do - you control the process, supported by the Claritysoft
    Incentivized
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    IBM
    No answers on this topic
    Alternatives Considered
    Claritysoft
    Claritysoft's emails are much easier to use since Salesforce is in the middle of switching from Classic to Lightning. Also, Salesforce does not have a native group edit option. Claritysoft is much more data driven and you can use all functions of Excel to customize reports. However, Claritysoft does not have as many third-party add-on options compared to Salesforce's app exchange.
    Incentivized
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    IBM
    I am a fan of Ariba to be used for the entire lifecycle of Sourcing. From RFX's to cutting PO's. I feel Emptoris misses the boat on the idea of a "One Stop Shop" for all of your Sourcing/Purchasing needs
    Incentivized
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    Return on Investment
    Claritysoft
    • It has made it easier to see our overall sales for each sales rep.
    • The only negative is that we cannot change over the account, contacts, leads, and opportunities with one ownership field. You have to do each one separate and when you are transferring 1000 clients this takes much too long to do. No reason for it.
    Incentivized
    Read full review
    IBM
    • We won the 2005 Baseline Magazine Award for best ROI related to a technology implementation with an ROI 5544% (see 2005 Baseline ROI Awards, GlaxoSmithkline).
    • We always felt we could do "two times the work, with half the people and deliver double the savings".
    Incentivized
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