A to Z solution
Updated July 26, 2014
A to Z solution
Score 9 out of 10
Overall Satisfaction with Emptoris
IBM Emptoris is used in the Contracting and Procurement department of the organization. It solves the way Wells Contracts are managed centrally and helps ease the process of procurement from point A to Z. Helps enhance the procurement function, promotes user friendliness, and is a one-stop shop for all contract / category management needs.
- Contracts centrally managed
- Rfp / rfq / tender process enhanced
- User friendly / ease of use
- All attachements, documents, communication etc in one place
- One stop shop solution
- The general flow of things
- More customization
I think Emptoris stands up better against peers in terms of point A to Z solution: Better storage of all components related to the contract (contract management) in terms of all legal requirements, all compliance requirements, proper communication trail, various attachments, and other such related documents etc.
10 - contract management expertise. product knowledge. training capability.
Evaluating Emptoris and Competitors
Yes - The organization was looking for a change. Something different. Something new. Something that was a one stop shop, an all in one soluion. The company was using Ariba prior to it, for its contracting and procurement needs.
- Product Features
- Product Usability
- Product Reputation
- Vendor Reputation
- Positive Sales Experience with the Vendor
the most important factor in our decision making process for selecting IBM Emptoris was its pre sales and post sales support. Excellent product but ofcourse. Great service. Implimentaion roll outs and refresher roll outs were great also. all in all it made for a great choice, for the enitre team, department, and organization.
The above rating for the overall support from Emptoris is for their product / product support, roll out training and refresher training / ongoing training, which is not only good but superior. There is no major or reconizable bad review that can be given to Emptoris at this point in time, from where is stands.
Kept well informed
Immediate help available
Support cares about my success
Problems left unsolved
Need to explain problems multiple times
Slow Initial Response
Yes - Yes, premium support is available on request. And is at our disposal. There are very minimal situations where it would be needed though. As their general support that is currently available at our disposal is more than enough. But not to say that premium support is not important, but is not used currently.
Yes - Yes many a times, there has been situations where we have reported bugs, just like any other software out there in the market, even this had some bugs initially and during the course of 2nd roll out as well. but all these were resolved to satifaction and in timely manner.
When the 2nd roll out for Emptoris occured in the company, and the users felt uncomfortable with the changes that were in effect, at that time consistent and exceptional support was provided by the Emptoris team / management. And this was done with many company wide refresher sessions, and recurring support.