What users are saying about
41 Ratings
2 Ratings
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Score 9.5 out of 100
41 Ratings
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Score 7 out of 100

Likelihood to Recommend

Clear C2 C2CRM

C2CRM has totally modified the way we used to manage our sales and marketing. We can now manage the budget and proposals using it. Also, its interface is simple and navigation through this software is very smooth. Its reporting tool is so precise and possesses all the details. What is not appealing about this software is its price which is sky-high and unaffordable for us. But if someone is looking for a tool to manage their sales, C2CRM is the perfect one for managing customer relations and satisfaction.
Donna-sue Carpenter | TrustRadius Reviewer

Copper

Positives for [Copper (formerly ProsperWorks)]:-G Suite Compatibility: An industry problem Copper CRM is focused on solving is the lack of integration with current software systems like G Suite. Copper CRM is fully compatible with G Suite, and it is the only sales automation solution endorsed by Google.-Copper CRM is focused on the time-to-value ratio. It aims to provide the maximum value possible while limiting the time it takes for its users to input data manually. Some of its features include workflow and task automation for users who sign up for the two higher tiers.-Simplicity: Copper CRM is designed to be simple. The software has a handy sidebar where users can search for tasks, tracked emails, opportunities, and companies. A link to contact the Support team is also included. If users have issues, they can simply reach out to this team.-Quick Onboarding: Setting up or switching to Copper is a quick and painless experience. Copper focuses on getting new users set up within days, not weeks or months like some of its competitors.Negatives:-Lack of Features: The biggest drawback of Copper CRM is the lack of features it provides its users. It is designed for simplicity. Therefore, it is missing many of the advanced features offered by its competitors. For example, it doesn’t offer users a dedicated account manager, and click-to-call requires third-party software.-Lack of Flexibility Outside G Suite
Ben J. Varghese | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Clear C2 C2CRM
9.3
Copper
7.5
Customer data management / contact management
Clear C2 C2CRM
9.0
Copper
8.1
Workflow management
Clear C2 C2CRM
9.5
Copper
7.3
Territory management
Clear C2 C2CRM
8.9
Copper
5.2
Opportunity management
Clear C2 C2CRM
9.5
Copper
8.0
Integration with email client (e.g., Outlook or Gmail)
Clear C2 C2CRM
9.5
Copper
9.2
Contract management
Clear C2 C2CRM
10.0
Copper
7.1
Quote & order management
Clear C2 C2CRM
9.0
Copper
6.4
Interaction tracking
Clear C2 C2CRM
9.0
Copper
8.0
Channel / partner relationship management
Clear C2 C2CRM
9.0
Copper
8.0

Customer Service & Support

Clear C2 C2CRM
9.6
Copper
7.1
Case management
Clear C2 C2CRM
10.0
Copper
7.2
Call center management
Clear C2 C2CRM
9.5
Copper
6.2
Help desk management
Clear C2 C2CRM
9.5
Copper
8.1

Marketing Automation

Clear C2 C2CRM
9.8
Copper
5.2
Lead management
Clear C2 C2CRM
10.0
Copper
8.1
Email marketing
Clear C2 C2CRM
9.5
Copper
2.2

CRM Project Management

Clear C2 C2CRM
9.3
Copper
5.1
Task management
Clear C2 C2CRM
9.5
Copper
6.6
Billing and invoicing management
Clear C2 C2CRM
9.0
Copper
2.5
Reporting
Clear C2 C2CRM
9.5
Copper
6.2

CRM Reporting & Analytics

Clear C2 C2CRM
9.2
Copper
6.2
Forecasting
Clear C2 C2CRM
9.5
Copper
5.0
Pipeline visualization
Clear C2 C2CRM
9.0
Copper
7.8
Customizable reports
Clear C2 C2CRM
9.0
Copper
5.7

Customization

Clear C2 C2CRM
9.2
Copper
6.8
Custom fields
Clear C2 C2CRM
9.5
Copper
8.1
Custom objects
Clear C2 C2CRM
9.0
Copper
7.2
Scripting environment
Clear C2 C2CRM
9.5
Copper
8.0
API for custom integration
Clear C2 C2CRM
9.0
Copper
4.1

Security

Clear C2 C2CRM
9.0
Copper
8.6
Single sign-on capability
Clear C2 C2CRM
9.0
Copper
8.9
Role-based user permissions
Clear C2 C2CRM
8.9
Copper
8.2

Social CRM

Clear C2 C2CRM
9.5
Copper
3.4
Social data
Clear C2 C2CRM
10.0
Copper
4.2
Social engagement
Clear C2 C2CRM
9.0
Copper
2.6

Integrations with 3rd-party Software

Clear C2 C2CRM
8.5
Copper
7.9
Marketing automation
Clear C2 C2CRM
9.0
Copper
7.9
Compensation management
Clear C2 C2CRM
8.0
Copper

Platform

Clear C2 C2CRM
7.0
Copper
7.4
Mobile access
Clear C2 C2CRM
7.0
Copper
7.4

Pros

Clear C2 C2CRM

  • Communicating well with us
  • Understanding our unique needs
  • Quick responses for customized needs
Clark Landguth | TrustRadius Reviewer

Copper

  • The Google integration and Chrome extension automatically tracks and updates prospect and lead activity in the CRM. Data entry is simplified.
  • Copper is a very user-friendly CRM with the ability to create custom fields, multiple pipelines, sales stages, etc. It is truly customizable and far less complex than other CRMs I have used in the past.
  • Copper makes it simple to add leads manually, through Gmail or using a template and uploading a large list.
  • Great support. We are very happy with our account management team and they strive to make sure we are getting the most out of the platform.
  • Pricing is very competitive.
Erik Viager | TrustRadius Reviewer

Cons

Clear C2 C2CRM

  • It lacks customizability for some special categories, so more frequent updates would be more useful for workflow.
  • It possesses all the features we needed most, but there should be remote access and asset management too.
  • High-quality networking is required to complete the procedure otherwise its various features can be lost.
Donna-sue Carpenter | TrustRadius Reviewer

Copper

  • I wish they allowed you to email from within the CRM and create calendar invites from within the app instead of just kicking you out to a Gmail window.
  • I wish they included more custom fields and email tracking in their basic plan.
Scott Entwistle | TrustRadius Reviewer

Usability

Clear C2 C2CRM

Clear C2 C2CRM 9.0
Based on 1 answer
I’ve been practicing this software for ages and it is very helpful for me to allocate my marketplace and trends that can boost up my productivity. If I see my customer support, and then I must say they are not [always] happy with my dealings, I utilize it for increasing my relationship with [the] customer for automating marketing leads.
Donna-sue Carpenter | TrustRadius Reviewer

Copper

Copper 6.1
Based on 4 answers
It's funny. In all other processes EXCEPT for cancellation, the UX & UI is straightforward and friendly, gives you an adequate notification, and works as expected. Wonder why a company would have the opposite design principles in place for their cancellation process. It's almost as if they are intentionally trying to prevent people to cancel their accounts successfully. Beware.
Nathan Young | TrustRadius Reviewer

Support Rating

Clear C2 C2CRM

Clear C2 C2CRM 9.0
Based on 1 answer
C2CRM delivers us the best features for improving business tasks and it is very handy for launching new products in front of others. I can easily gather all the detail of customers in one place and we can discuss and increase product marketing. Its social media integration is great to advertise product features, so that's why I really like it.
Donna-sue Carpenter | TrustRadius Reviewer

Copper

Copper 4.2
Based on 6 answers
Overall the support for ProsperWorks CRM is OK. When I get hold of my reps they are pretty knowledgeable and usually solve my problems. When I first started using the software they were a lot harder to get hold of so this has improved. My biggest complaint though is that my feature requests seem to go into a black hole, I never hear the status of them and I have no idea if they have even been passed on.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Clear C2 C2CRM

I HIGHLY recommend Clear C2 C2CRM above any other platform.
Clark Landguth | TrustRadius Reviewer

Copper

I selected Copper because of its interface with all things Google, specifically the sync feature for calendar and capture of email correspondence. It made sense to use Copper because our corporate communications is built on the Google platform. Bloomerang is an excellent tool for tracking donor contributions, but not as facile as a CRM. I didn't work extensively in Zoho or Salesforce.
Jay Werth | TrustRadius Reviewer

Return on Investment

Clear C2 C2CRM

  • Positive Management of Special Offers
  • Positive Management of Strategic Goals
  • Positive Management of Projects/Forecasting
Clark Landguth | TrustRadius Reviewer

Copper

  • Speed to call leads has increased for us over 32%.
  • Opportunities have not fallen through the cracks with collaboration efforts from CS and Sales.
  • Saves us time inputting information into just Copper vs. multiple clicks and crappy integrations with other CRMs.
Kelly Wasden | TrustRadius Reviewer

Pricing Details

Clear C2 C2CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Clear C2 C2CRM Editions & Modules

Additional Pricing Details
Core package starts at $37 per user/per month. Includes all features to track and manage your customer and prospects (email integration, unlimited workflows, unlimited data, custom dashboards and report and much more). Additional modules of Sales, Marketing and Customer Support are $15 add-ons (per user, per month)

Copper

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Copper Editions & Modules

Edition
Basic$251
Professional$591
Business$1191
  1. per user per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Clear C2 C2CRM
9.5
Copper
5.7

Usability

Clear C2 C2CRM
9.0
Copper
6.1

Support Rating

Clear C2 C2CRM
9.0
Copper
4.2

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