What users are saying about
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Top Rated
483 Ratings
2 Ratings
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Score 9.5 out of 100

Zoho CRM

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Top Rated
483 Ratings
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Score 8 out of 100

Likelihood to Recommend

Clear C2 C2CRM

C2CRM has totally modified the way we used to manage our sales and marketing. We can now manage the budget and proposals using it. Also, its interface is simple and navigation through this software is very smooth. Its reporting tool is so precise and possesses all the details. What is not appealing about this software is its price which is sky-high and unaffordable for us. But if someone is looking for a tool to manage their sales, C2CRM is the perfect one for managing customer relations and satisfaction.
Donna-sue Carpenter | TrustRadius Reviewer

Zoho CRM

Zoho is a highly recommended tool that has all the features that are needed for better management of customer relatives. Automated employee notifications and tools for the management of clients and resources are magnificent. It works without slowing down a system and it is very cost-efficient software too and is highly affordable by almost everyone. And it is quite suitable for all the kinds of business types either small or large everyone can take advantage of it and its amazing features.
Justin Jerry | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Clear C2 C2CRM
9.3
Zoho CRM
7.6
Customer data management / contact management
Clear C2 C2CRM
9.0
Zoho CRM
8.1
Workflow management
Clear C2 C2CRM
9.5
Zoho CRM
7.8
Territory management
Clear C2 C2CRM
8.9
Zoho CRM
7.1
Opportunity management
Clear C2 C2CRM
9.5
Zoho CRM
7.8
Integration with email client (e.g., Outlook or Gmail)
Clear C2 C2CRM
9.5
Zoho CRM
7.5
Contract management
Clear C2 C2CRM
10.0
Zoho CRM
7.3
Quote & order management
Clear C2 C2CRM
9.0
Zoho CRM
7.3
Interaction tracking
Clear C2 C2CRM
9.0
Zoho CRM
8.0
Channel / partner relationship management
Clear C2 C2CRM
9.0
Zoho CRM
7.8

Customer Service & Support

Clear C2 C2CRM
9.6
Zoho CRM
7.0
Case management
Clear C2 C2CRM
10.0
Zoho CRM
7.3
Call center management
Clear C2 C2CRM
9.5
Zoho CRM
6.7
Help desk management
Clear C2 C2CRM
9.5
Zoho CRM
7.0

Marketing Automation

Clear C2 C2CRM
9.8
Zoho CRM
8.6
Lead management
Clear C2 C2CRM
10.0
Zoho CRM
8.6
Email marketing
Clear C2 C2CRM
9.5
Zoho CRM
8.6

CRM Project Management

Clear C2 C2CRM
9.3
Zoho CRM
7.7
Task management
Clear C2 C2CRM
9.5
Zoho CRM
7.7
Billing and invoicing management
Clear C2 C2CRM
9.0
Zoho CRM
7.5
Reporting
Clear C2 C2CRM
9.5
Zoho CRM
7.9

CRM Reporting & Analytics

Clear C2 C2CRM
9.2
Zoho CRM
7.6
Forecasting
Clear C2 C2CRM
9.5
Zoho CRM
7.2
Pipeline visualization
Clear C2 C2CRM
9.0
Zoho CRM
7.9
Customizable reports
Clear C2 C2CRM
9.0
Zoho CRM
7.7

Customization

Clear C2 C2CRM
9.2
Zoho CRM
7.6
Custom fields
Clear C2 C2CRM
9.5
Zoho CRM
8.3
Custom objects
Clear C2 C2CRM
9.0
Zoho CRM
7.4
Scripting environment
Clear C2 C2CRM
9.5
Zoho CRM
7.8
API for custom integration
Clear C2 C2CRM
9.0
Zoho CRM
7.1

Security

Clear C2 C2CRM
9.0
Zoho CRM
8.3
Single sign-on capability
Clear C2 C2CRM
9.0
Zoho CRM
8.3
Role-based user permissions
Clear C2 C2CRM
8.9
Zoho CRM
8.4

Social CRM

Clear C2 C2CRM
9.5
Zoho CRM
7.3
Social data
Clear C2 C2CRM
10.0
Zoho CRM
7.3
Social engagement
Clear C2 C2CRM
9.0
Zoho CRM
7.3

Integrations with 3rd-party Software

Clear C2 C2CRM
8.5
Zoho CRM
7.1
Marketing automation
Clear C2 C2CRM
9.0
Zoho CRM
7.5
Compensation management
Clear C2 C2CRM
8.0
Zoho CRM
6.7

Platform

Clear C2 C2CRM
7.0
Zoho CRM
6.8
Mobile access
Clear C2 C2CRM
7.0
Zoho CRM
6.8

Pros

Clear C2 C2CRM

  • Communicating well with us
  • Understanding our unique needs
  • Quick responses for customized needs
Clark Landguth | TrustRadius Reviewer

Zoho CRM

  • Zoho CRM is very customizable. The out-of-the-box modules are a great start however the system allows you to customize them to better fit internal operations.
  • The integrations with other Zoho apps is crucial to us, and Zoho CRM acts as sort of the hub for our teams project tracking, communication, and task tracking. Most if not all other Zoho apps have a native integration back to Zoho CRM.
  • Reporting features are excellent. Likewise, the ability to create custom "Views" within our modules record also provide us with deeper insights to the critical data stored within Zoho CRM.
Jon Porreca | TrustRadius Reviewer

Cons

Clear C2 C2CRM

  • It lacks customizability for some special categories, so more frequent updates would be more useful for workflow.
  • It possesses all the features we needed most, but there should be remote access and asset management too.
  • High-quality networking is required to complete the procedure otherwise its various features can be lost.
Donna-sue Carpenter | TrustRadius Reviewer

Zoho CRM

  • The navigation is a little clunky
  • Customization can be a detriment since undoing previous iterations while maintaining the data can be challenging
  • You need a clear SOP on where to work out of (contacts, deals, accounts) since the notes don't necessarily transfer
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Clear C2 C2CRM

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 7.6
Based on 19 answers
We went through an exhaustive process doing this evaluation and in the process took the time to really understand the objectives and requirements of all groups within the organization. Now that the system is in place it needs to be used and refined over a long period to time in order to get the full value. As a result you need to consider the long-term and renewal knowing that the system will get better the more you use it.
James Lochran | TrustRadius Reviewer

Usability

Clear C2 C2CRM

Clear C2 C2CRM 9.0
Based on 1 answer
I’ve been practicing this software for ages and it is very helpful for me to allocate my marketplace and trends that can boost up my productivity. If I see my customer support, and then I must say they are not [always] happy with my dealings, I utilize it for increasing my relationship with [the] customer for automating marketing leads.
Donna-sue Carpenter | TrustRadius Reviewer

Zoho CRM

Zoho CRM 8.0
Based on 13 answers
Overall this product is not easy to use, integrate or manage. I have used many different CRM platforms and I find this platform to cost a lot of time and stress trying to manage or integrate. There are many other options that will be a better purchase option, give a greater ROI and save your overall organization time in their day to day actions.
Anonymous | TrustRadius Reviewer

Support Rating

Clear C2 C2CRM

Clear C2 C2CRM 9.0
Based on 1 answer
C2CRM delivers us the best features for improving business tasks and it is very handy for launching new products in front of others. I can easily gather all the detail of customers in one place and we can discuss and increase product marketing. Its social media integration is great to advertise product features, so that's why I really like it.
Donna-sue Carpenter | TrustRadius Reviewer

Zoho CRM

Zoho CRM 7.8
Based on 17 answers
Sometimes they tell you to send an email, or they may be slow to actually solve the issue. They have support for paid and unpaid users, and chat, phone, email channels. You will be sure to reach someone, but in some cases you need a solution within a few hours and may have to wait a couple of days.
María Fernanda Cruz | TrustRadius Reviewer

Online Training

Clear C2 C2CRM

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 8.2
Based on 2 answers
Training was basic, and didn't really cover more advanced aspects of using the product.
Anonymous | TrustRadius Reviewer

Implementation Rating

Clear C2 C2CRM

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 8.0
Based on 8 answers
The CRM is only as good as the data you put into it. Spend the time up-front to clean up your old data sources prior to importing them into Zoho
Ron Sherwood | TrustRadius Reviewer

Alternatives Considered

Clear C2 C2CRM

I HIGHLY recommend Clear C2 C2CRM above any other platform.
Clark Landguth | TrustRadius Reviewer

Zoho CRM

ZoHo's reporting features are much simpler than Salesforce. Much more intuitive and simple.Salesforce has much more options - however they are more complicated to use. Salesforce reports pretty much must be setup by administrators. Lay users have not been able to quickly make reports as easily as they could would ZoHo.Salesforce has a console view that is much easier to utilize.
Andrew McClean | TrustRadius Reviewer

Return on Investment

Clear C2 C2CRM

  • Positive Management of Special Offers
  • Positive Management of Strategic Goals
  • Positive Management of Projects/Forecasting
Clark Landguth | TrustRadius Reviewer

Zoho CRM

  • Zoho CRM has helped us visualize and analyze our sales pipeline in a more detailed manner, which has helped us better forecast our annual revenues.
  • Zoho CRM has brought a level of visibility across our organization that was not there before. This has helped us stay on track and keep everyone accountable.
  • Since using Zoho CRM, we've seen our annual sales jump 10%. While it's impossible to attribute this entirely to Zoho CRM, it has definitely helped our sales grow by helping us stay focused and disciplined in our communication with clients.
Adam Montgomery | TrustRadius Reviewer

Screenshots

Pricing Details

Clear C2 C2CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Clear C2 C2CRM Editions & Modules

Additional Pricing Details
Core package starts at $37 per user/per month. Includes all features to track and manage your customer and prospects (email integration, unlimited workflows, unlimited data, custom dashboards and report and much more). Additional modules of Sales, Marketing and Customer Support are $15 add-ons (per user, per month)

Zoho CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$14*

* /user/month

Zoho CRM Editions & Modules

Edition
Standard$141
Professional$231
Enterprise$401
Ultimate$521
  1. per user, per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Clear C2 C2CRM
9.5
Zoho CRM
7.8

Likelihood to Renew

Clear C2 C2CRM
Zoho CRM
7.6

Usability

Clear C2 C2CRM
9.0
Zoho CRM
8.0

Reliability and Availability

Clear C2 C2CRM
Zoho CRM
9.0

Performance

Clear C2 C2CRM
Zoho CRM
9.0

Support Rating

Clear C2 C2CRM
9.0
Zoho CRM
7.8

Online Training

Clear C2 C2CRM
Zoho CRM
8.2

Implementation Rating

Clear C2 C2CRM
Zoho CRM
8.0

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