What users are saying about
1 Rating
119 Ratings
1 Rating
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Score 10 out of 100
119 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

Click2Magic

It is best suited for companies who give support to their customers who visit the website.
Ramya jamanjyothi | TrustRadius Reviewer

LiveChat

We needed a mechanism in place to make contact with visitors to our website easier. What we discovered is that it's an excellent tool for creating reports and dashboards that show how soon issues are handled. Our website can now be updated in real-time, and all of our internal teams are really excited to use this fantastic technology. I really recommend [LiveChat] to many friends and past colleagues.
Anonymous | TrustRadius Reviewer

Pros

Click2Magic

No answers on this topic

LiveChat

  • It allows to mange full customer support process to see how many customer care specialists online.
  • If there are no customer care specialists in the system (this can occur primarily in the night shifts) LiveChat allows customer to get a ticket and ask a question. When the [actual] customer care specialists are back they can answer the question and send it to the email that was provided on ticket.
  • It allows to supervise the conversation between your specialists and the customer. For example, if there is a problematic situation or there is a new employee in the customer care department and you want to rate their writing skills you can enter and see their past chats and how they managed to answer questions that were given them by the customers.
  • It allows to transfer chats between agents. This can help you if the customer chose the wrong group for asking a question.
  • It gives an opportunity to write direct messages to your clients when they are online.
  • It allows customer care specialists to tag chats. This can help you to understand from which section customers have most questions and include them in the F.A.Q of your website.
Tigran Petrosyan | TrustRadius Reviewer

Cons

Click2Magic

No answers on this topic

LiveChat

  • Price point is a little on the high side, making it difficult for some small businesses to justify.
  • When monitoring chats from a manager standpoint, there seems to be an inherent delay; it does not appear to be instantaneous.
  • Very minor, but the chat widget sound options can be annoying, and wish there were more available options in order to allow employees to differentiate their own sessions if their desks are near one another.
Mark DiNallo | TrustRadius Reviewer

Support Rating

Click2Magic

No score
No answers yet
No answers on this topic

LiveChat

LiveChat 7.3
Based on 3 answers
The only issues I have had with LiveChat are the technical glitches within the program. These are not common as in everyday occurrences but when the glitches do happen they tend to have very negative repercussions. This is due to chats with customers being dropped, this may be an internal server issue though and may not happen for everyone.
Michelle Penix | TrustRadius Reviewer

Alternatives Considered

Click2Magic

Yes, I recommend Click2Magic to every domain
Ramya jamanjyothi | TrustRadius Reviewer

LiveChat

I haven't use ZenDesk in a few years so I can't remember any pros or cons there, they were both pretty easy to use from what I recall, but we just so happen to use LiveChat now because of the user interface and instant reports. Maybe, set-up for ZenDesk was easier.
Ashia Ackov | TrustRadius Reviewer

Return on Investment

Click2Magic

  • Through Click2Magic we got more number of leads
  • it helped our company to understand the query's of the customer through live chat support
Ramya jamanjyothi | TrustRadius Reviewer

LiveChat

  • LiveChat has improved the time spent addressing issues and complaints posed to the customer support team by website visitors and website alike.
  • It has saved us financial resource both in terms of the number of customer support agent we need to maintain and how we do not need to engage new employees in any form of specialized, formal training to introduce them to.
  • Overall,because we are able to respond to customer queries faster thanks to LiveChat and due to the multiple integration option it provides my team, LiveChat has directly led to increase sales conversion.
Abimbola Kolor | TrustRadius Reviewer

Screenshots

Pricing Details

Click2Magic

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required
$39 per month

Click2Magic Editions & Modules

Edition
PROFESSIONAL$391
ENTERPRISE$691
ADD-ON$182
  1. Per Seat/Month, Billed Annually.
  2. per month
Additional Pricing Details

LiveChat

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

LiveChat Editions & Modules

Edition
Starter$161
Team$331
Busniess$501
EnterpriseRequest Quote from Sales
  1. per seat/month
  2. none
Additional Pricing Details

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