Click2Magic vs. LiveChat

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Click2Magic
Score 9.7 out of 10
N/A
Click2Magic helps businesses of all forms and sizes engage their website visitors with its live chat facility. Not just only live chat, but it also allows business owners to assess qualified leads and helps them convert into the potential customer base. This real-time customer engaging software lets users know the behavior, purchasing patterns, expectations, and needs of the customer, making you work on what they want. Click2Magic can be integrated across the websites of web and mobile apps as a…
$18
per month
LiveChat
Score 9.0 out of 10
Mid-Size Companies (51-1,000 employees)
LiveChat serves as a customer service platform with live chat support, help desk and web analytics functionalities, with the goal of allowing users to provide 24/7 support to customers. The core feature of the software is its chat tool, where both service and sales team can answer customers' questions in real time. Online businesses can interact with customers on their website, to be more accessible. With LiveChat, users can identify people on the website and engage them…
$20
per month per user
Pricing
Click2MagicLiveChat
Editions & Modules
ADD-ON
$18
per month
PROFESSIONAL
$39
Per Seat/Month, Billed Annually.
ENTERPRISE
$69
Per Seat/Month, Billed Annually.
Starter
$20
per month, billed annually per user
Team
$41
per month, billed annually per user
Busniess
$59
per month, billed annually per user
Enterprise
Request Quote from Sales
Offerings
Pricing Offerings
Click2MagicLiveChat
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup Fee$39 Per Seat/Month, Billed Annually.No setup fee
Additional Details
More Pricing Information
Best Alternatives
Click2MagicLiveChat
Small Businesses
Olark
Olark
Score 8.6 out of 10
Olark
Olark
Score 8.6 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 9.9 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 9.9 out of 10
Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 9.9 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 9.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Click2MagicLiveChat
Likelihood to Recommend
9.8
(5 ratings)
9.1
(43 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(1 ratings)
Support Rating
-
(0 ratings)
7.3
(6 ratings)
User Testimonials
Click2MagicLiveChat
Likelihood to Recommend
Tvisha Systems Pvt Ltd
It is best suited for sales, marketplaces, and customer support.
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LiveChat
We needed a mechanism in place to make contact with visitors to our website easier. What we discovered is that it's an excellent tool for creating reports and dashboards that show how soon issues are handled. Our website can now be updated in real-time, and all of our internal teams are really excited to use this fantastic technology. I really recommend [LiveChat] to many friends and past colleagues.
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Pros
Tvisha Systems Pvt Ltd
  • Personalized conversations
  • CRM integration
  • Powerful archives
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LiveChat
  • It allows to mange full customer support process to see how many customer care specialists online.
  • If there are no customer care specialists in the system (this can occur primarily in the night shifts) LiveChat allows customer to get a ticket and ask a question. When the [actual] customer care specialists are back they can answer the question and send it to the email that was provided on ticket.
  • It allows to supervise the conversation between your specialists and the customer. For example, if there is a problematic situation or there is a new employee in the customer care department and you want to rate their writing skills you can enter and see their past chats and how they managed to answer questions that were given them by the customers.
  • It allows to transfer chats between agents. This can help you if the customer chose the wrong group for asking a question.
  • It gives an opportunity to write direct messages to your clients when they are online.
  • It allows customer care specialists to tag chats. This can help you to understand from which section customers have most questions and include them in the F.A.Q of your website.
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Cons
Tvisha Systems Pvt Ltd
  • This live chat app is easy to use and implement. No complexity!
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LiveChat
  • Price point is a little on the high side, making it difficult for some small businesses to justify.
  • When monitoring chats from a manager standpoint, there seems to be an inherent delay; it does not appear to be instantaneous.
  • Very minor, but the chat widget sound options can be annoying, and wish there were more available options in order to allow employees to differentiate their own sessions if their desks are near one another.
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Support Rating
Tvisha Systems Pvt Ltd
No answers on this topic
LiveChat
The only issues I have had with LiveChat are the technical glitches within the program. These are not common as in everyday occurrences but when the glitches do happen they tend to have very negative repercussions. This is due to chats with customers being dropped, this may be an internal server issue though and may not happen for everyone.
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Alternatives Considered
Tvisha Systems Pvt Ltd
This free live chat app has all the essential features we required for our organization. And the tool we have selected previously has only basic features in the free plan and we need to pay for premium features and the paid plan has some features that we do not want. So, we tried Click2magic for 14 days and we are happy with the features. So, we are continuing with this live chat software.
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LiveChat
I haven't use ZenDesk in a few years so I can't remember any pros or cons there, they were both pretty easy to use from what I recall, but we just so happen to use LiveChat now because of the user interface and instant reports. Maybe, set-up for ZenDesk was easier.
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Return on Investment
Tvisha Systems Pvt Ltd
  • Through Click2Magic we got more number of leads
  • it helped our company to understand the query's of the customer through live chat support
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LiveChat
  • LiveChat has improved the time spent addressing issues and complaints posed to the customer support team by website visitors and website alike.
  • It has saved us financial resource both in terms of the number of customer support agent we need to maintain and how we do not need to engage new employees in any form of specialized, formal training to introduce them to.
  • Overall,because we are able to respond to customer queries faster thanks to LiveChat and due to the multiple integration option it provides my team, LiveChat has directly led to increase sales conversion.
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ScreenShots

Click2Magic Screenshots

Screenshot of Click2MagicScreenshot of Click2Magic - DashboardScreenshot of Click2Magic - chat

LiveChat Screenshots

Screenshot of LiveChat is designed specifically for real-time customer service using chats and help desk tickets.Screenshot of Chat window can be customized. Social media icons can be added for social engagement.Screenshot of Additional information from pre-chat and post-chat surveys serves as extra knowledge about customers.Screenshot of Dashboard - a real-time glimpse of your customer service to display on a big screen.Screenshot of LiveChat Applications are available for web browser, Windows Mac and iPhone, iPad and Android devices.Screenshot of LiveChat is designed specifically for real-time customer service using chats and help desk tickets.