Click2Magic vs. Smartsupp

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Click2Magic
Score 7.8 out of 10
N/A
Click2Magic helps businesses of all forms and sizes engage their website visitors with its live chat facility. Not just only live chat, but it also allows business owners to assess qualified leads and helps them convert into the potential customer base. This real-time customer engaging software lets users know the behavior, purchasing patterns, expectations, and needs of the customer, making you work on what they want. Click2Magic can be integrated across the websites of web and mobile apps as a…
$18
per month
Smartsupp
Score 9.6 out of 10
N/A
Czech company Smartsupp offers a live chat tool with a free version. The paid versions include visitor tracking and recording, and agent performance statistics.
$20
per month
Pricing
Click2MagicSmartsupp
Editions & Modules
ADD-ON
$18
per month
PROFESSIONAL
$39
Per Seat/Month, Billed Annually.
ENTERPRISE
$69
Per Seat/Month, Billed Annually.
Ultimate
$239
per month
Standard
starting at $20
per month 100 to 200 live chat conversations per month
Pro
starting at $30
per month 100 to 800 live chat conversations per month
Offerings
Pricing Offerings
Click2MagicSmartsupp
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup Fee$39 Per Seat/Month, Billed Annually.Optional
Additional DetailsDiscount available for annual pricing.
More Pricing Information
Community Pulse
Click2MagicSmartsupp
Features
Click2MagicSmartsupp
Chat Analytics and Reports
Comparison of Chat Analytics and Reports features of Product A and Product B
Click2Magic
-
Ratings
Smartsupp
8.2
7 Ratings
6% below category average
Chat history and transcripts00 Ratings8.27 Ratings
Chat reporting00 Ratings8.67 Ratings
Chat and web analytics00 Ratings7.97 Ratings
Best Alternatives
Click2MagicSmartsupp
Small Businesses
Gist
Gist
Score 9.5 out of 10
Gist
Gist
Score 9.5 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
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User Ratings
Click2MagicSmartsupp
Likelihood to Recommend
9.7
(5 ratings)
7.9
(7 ratings)
Usability
-
(0 ratings)
8.1
(7 ratings)
User Testimonials
Click2MagicSmartsupp
Likelihood to Recommend
Tvisha Systems Pvt Ltd
It is best suited for sales, marketplaces, and customer support.
Read full review
Smartsupp
Smartsupp is good for every ecommerce with need to answer questions of clients and comunicate with them. A lot of convesations can be automated, so I need less people to do the same work
Read full review
Pros
Tvisha Systems Pvt Ltd
  • Personalized conversations
  • CRM integration
  • Powerful archives
Read full review
Smartsupp
  • Ability for multi-platform login between Android, Apple IOS, and Windows
  • Much less buggy than our previous Chat provider
  • Ability to see Live and Offline visitors
Read full review
Cons
Tvisha Systems Pvt Ltd
  • This live chat app is easy to use and implement. No complexity!
Read full review
Smartsupp
  • I wish we would be able to check ip adresses so we can link the chats so companies before they fill out a contact form
Read full review
Usability
Tvisha Systems Pvt Ltd
No answers on this topic
Smartsupp
Customer response has been much better.In the past, the conversion rate for our services has been very low, probably due to poor UI/UX.But considering that we were still getting a certain number of conversions, we believe that the demand from users was very strong.With the addition of the chat function, we now have a point of contact with customers who had not converted.
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Alternatives Considered
Tvisha Systems Pvt Ltd
This free live chat app has all the essential features we required for our organization. And the tool we have selected previously has only basic features in the free plan and we need to pay for premium features and the paid plan has some features that we do not want. So, we tried Click2magic for 14 days and we are happy with the features. So, we are continuing with this live chat software.
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Smartsupp
All the features found in other programs in Smartsupp are brought together. In addition, the price offer is attractive, and the multitude of selection of options and possible add-ons is very large and tailored to different thresholds, so everyone should choose an offer perfectly suited to their needs. I haven't had the need to use support, so it's hard for me to judge, but the very fact that I haven't had to do so probably speaks well for it.
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Return on Investment
Tvisha Systems Pvt Ltd
  • Through Click2Magic we got more number of leads
  • it helped our company to understand the query's of the customer through live chat support
Read full review
Smartsupp
  • It has a very positive impact. I need less workers to do the same job.
  • A lot of communication can be automated - especially answers for simple questions.
Read full review
ScreenShots

Click2Magic Screenshots

Screenshot of Click2MagicScreenshot of Click2Magic - DashboardScreenshot of Click2Magic - chat