Click2Magic vs. Smartsupp

With this live chat software, we can now provide friendly and timely customer support. Proactive and personalized conversations have reduced wait times and improved our relationship with our customers. It is well suits for support, sales and marketplaces. Also, it provided greater customer satisfaction and improved our sales. I would recommend it for all the teams irrespective of size.

Services that require immediacy will be a good match.Also, since it is easy to use with smartphones, it will work well for young people who are used to chat-based communication.The ability to get an immediate response may replace phone-based customer support.I thought it would work well with customer support because it keeps a good history, etc.

Incentivized

• It provides reliable and real-time chat
• It is best at capturing quality leads
• It provides in-depth insights into business
• This live chat app is easy to use and implement. No complexity!

• Live chat function
• Ability to see where traffic from our website is from
• Ability to see browsing history on youtr website

Incentivized

• As of now, it has all the useful features. No cons to mention.

• customer support doesn't answer chat requests or messages
• implementation of the trial option works but not clear wether extra features work in trial

Incentivized

Smartsupp fulfills all forms of customer integration that I expect from an application. I have used other solutions before, but they were usually not complete in one product or some of the options were very truncated, probably at an additional cost, which did not necessarily have an attractive effect on the overall offering.

Its ease of use and useful features. I mean it is not congested with lots of features but the providers include only the required features based on our business requirements. No complexity in using this super live chat. Highly recommended!

Smartsupp is easier to use than Tidio live chat, it has a lot of integrations, mobile application on which you can conversate everywhere. Mobile app is easy to use. Chatbot is doing its job.

• Improved response time
• Improved customer satisfaction
• improved brand credibility.
• Improved ROI

• Visitor status needs to show whether they came from "paid" ads. This helps us gage our spending and investment
• Missed chats due to phone apps error: either not showing up at all, not notifying, or heavy delay
• People are comfortable with the Chat program and don't mind keeping it open. Makes it easy for us to stay connected with customer