Click2Magic vs. Smartsupp

Click2Magic

Smartsupp

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Click2Magic	Score 7.8 out of 10	N/A	Click2Magic helps businesses of all forms and sizes engage their website visitors with its live chat facility. Not just only live chat, but it also allows business owners to assess qualified leads and helps them convert into the potential customer base. This real-time customer engaging software lets users know the behavior, purchasing patterns, expectations, and needs of the customer, making you work on what they want. Click2Magic can be integrated across the websites of web and mobile apps as a…	$18 per month
Smartsupp	Score 9.6 out of 10	N/A	Czech company Smartsupp offers a live chat tool with a free version. The paid versions include visitor tracking and recording, and agent performance statistics.	$20 per month

Pricing

Click2Magic

Smartsupp

Editions & Modules

ADD-ON: $18
per month
PROFESSIONAL: $39
Per Seat/Month, Billed Annually.
ENTERPRISE: $69
Per Seat/Month, Billed Annually.

Ultimate: $239
per month
Standard: starting at $20
per month 100 to 200 live chat conversations per month
Pro: starting at $30
per month 100 to 800 live chat conversations per month

Offerings

Pricing Offerings
Click2Magic	Smartsupp
Free Trial
Yes	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

$39 Per Seat/Month, Billed Annually.

Optional

Additional Details

—

Discount available for annual pricing.

More Pricing Information

Community Pulse
	Click2Magic	Smartsupp

Features

Click2Magic

Smartsupp

Chat Analytics and Reports

Comparison of Chat Analytics and Reports features of Product A and Product B
	Click2Magic - Ratings	Smartsupp 8.2 7 Ratings 6% below category average
Chat history and transcripts	00 Ratings	8.27 Ratings
Chat reporting	00 Ratings	8.67 Ratings
Chat and web analytics	00 Ratings	7.97 Ratings

Best Alternatives
	Click2Magic	Smartsupp
Small Businesses	Gist Score 9.5 out of 10	Gist Score 9.5 out of 10
Medium-sized Companies	Genesys DX (discontinued) Score 10.0 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
Enterprises	Genesys DX (discontinued) Score 10.0 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Click2Magic	Smartsupp
Likelihood to Recommend	9.7 (5 ratings)	7.9 (7 ratings)
Usability	- (0 ratings)	8.1 (7 ratings)

User Testimonials
	Click2Magic	Smartsupp
Likelihood to Recommend	Tvisha Systems Pvt Ltd It is best suited for sales, marketplaces, and customer support. Savitri Nayani Digital Marketing Executive Read full review	Smartsupp Smartsupp is good for every ecommerce with need to answer questions of clients and comunicate with them. A lot of convesations can be automated, so I need less people to do the same work Verified User Anonymous Read full review
Pros	Tvisha Systems Pvt Ltd Personalized conversations CRM integration Powerful archives Maanav Raj Digital Marketing Executive Read full review	Smartsupp Ability for multi-platform login between Android, Apple IOS, and Windows Much less buggy than our previous Chat provider Ability to see Live and Offline visitors Verified User Anonymous Read full review
Cons	Tvisha Systems Pvt Ltd This live chat app is easy to use and implement. No complexity! Sai Pratyush Software Developer Read full review	Smartsupp I wish we would be able to check ip adresses so we can link the chats so companies before they fill out a contact form Incentivized Verified User Anonymous Read full review
Usability	Tvisha Systems Pvt Ltd No answers on this topic	Smartsupp Customer response has been much better.In the past, the conversion rate for our services has been very low, probably due to poor UI/UX.But considering that we were still getting a certain number of conversions, we believe that the demand from users was very strong.With the addition of the chat function, we now have a point of contact with customers who had not converted. Incentivized Verified User Anonymous Read full review
Alternatives Considered	Tvisha Systems Pvt Ltd This free live chat app has all the essential features we required for our organization. And the tool we have selected previously has only basic features in the free plan and we need to pay for premium features and the paid plan has some features that we do not want. So, we tried Click2magic for 14 days and we are happy with the features. So, we are continuing with this live chat software. Shaik Imran Search Engine Optimization Analyst Read full review	Smartsupp All the features found in other programs in Smartsupp are brought together. In addition, the price offer is attractive, and the multitude of selection of options and possible add-ons is very large and tailored to different thresholds, so everyone should choose an offer perfectly suited to their needs. I haven't had the need to use support, so it's hard for me to judge, but the very fact that I haven't had to do so probably speaks well for it. Verified User Anonymous Read full review
Return on Investment	Tvisha Systems Pvt Ltd Through Click2Magic we got more number of leads it helped our company to understand the query's of the customer through live chat support Ramya jamanjyothi Digital Marketing Intern Read full review	Smartsupp It has a very positive impact. I need less workers to do the same job. A lot of communication can be automated - especially answers for simple questions. Verified User Anonymous Read full review
ScreenShots	Click2Magic Screenshots